Dinusha was great, service was prompt and she kindly extended the discounted offers to be able to accommodate. Also friendly and polite, making the process effortless. The samples were sent quickly an... See more
Company replied
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OGood quality quick step flooring which we finished laying yesterday. Delivery not great as I was assured a particular day but it didn't turn up. It did come the next day but with no communication fro... See more
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Casey was great today on chat. We had a very odd question, i.e. asked if we could lay new Karndean flooring over existing as taking the old covering and plywood underneath would be an horrendous job.... See more
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Such a helpful team and very quick to respond to my requests. Casey and Daniel were so proactive to my emails and helped when I was unsure that the floor colour required was the correct one. They sent... See more
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Company details
- Flooring Store
- Do-it-Yourself Shop
- Flooring Contractor
- Home Improvement Store
- Wood and Laminate Flooring Supplier
About Flooring Supplies
Written by the company
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Written by the company
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Contact info
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, United Kingdom
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4.3
Excellent
21K reviews
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If I could leave negative stars I…
If I could leave negative stars I would. Penny Williams was my advisor.
I saw online that you can get a Spend & Save discount on larger orders. I was about to spend £2K on flooring so asked Penny how I apply the discount. She asked me what product I was buying. Then she asked me what quantity of product. Then she asked me what the total payment sum would be. Then she asked me if there was anything else in my basket. Then she sent me an invoice for the same amount as the items in my basket online. I asked her where the discount as the invoice total was the same number as just shopping myself online and she said the discount had been automatically applied online. I asked her why she hadn't told me that first? Why had I spent 1/2 hour speaking to her?? She replied that the product was low in stock would I like to place and order. I ended the chat. What a waste of both our time.
July 9, 2026
Unprompted review
Reply from Flooring Supplies
Hilary Betts,
We appreciate you taking the time to share your recent experience with us. We are truly sorry to hear that your interaction with our team regarding the Spend & Save discount was frustrating and did not meet your expectations. We understand how valuable your time is, and we regret that your chat felt unproductive. We are reviewing this feedback internally to improve our communication and ensure clarity on discount applications for all customers.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Competitive prices
Easy to order samples and then the actual product. Good prices and easy to choose delivery date. The delivery service was good and delivered within the time frame.
July 2, 2026
Reply from Flooring Supplies
Brian,
We're delighted to hear that ordering samples and the product was easy, and that you found our prices good and delivery date selection convenient. We appreciate your positive feedback on our delivery service.
customerservices@flooringsupplies.co.uk
Flooring Supplies
The Worst Online Shopping Experience I've ever had
Should be zero stars. Assured me the flooring was in stock. Took the order. Then failed to deliver, with no communication at all, leaving it to me to chase them. Ignored several emails to support. After HOURS in a phone queue being assured my call was important, they failed to call back as promised. More waiting in a queue before I got through to someone who at least vaguely owned the problem. Learned the item was no longer available in the ordered size (but not why they'd failed to bother telling me, or why they took the order).
Forced to pay AGAIN for a different size because they "couldn't transfer my payment". Promised a refund in 5 days. No refund arrived. No communication. Eventually admitted they'd 'set the refund up wrongly (i.e. hadn't bothered). Forced to claim via credit card company. The only part of this operation that works is sales, everything else is a disjointed, disinterested disaster. AVOID this company!!!
May 18, 2026
Unprompted review
Reply from Flooring Supplies
Frazer Robinson,
We are truly sorry to learn about the incredibly frustrating experience you encountered with your flooring order. We understand your disappointment and the significant inconvenience caused by the lack of communication, the issues with product availability, and the difficulties you faced in securing your refund. We recognize that our processes failed you at multiple points, from the initial order placement to the resolution of the payment and refund. We are actively reviewing our internal communication protocols and order fulfillment procedures to prevent such occurrences. We appreciate you bringing these serious concerns to our attention, as your feedback is invaluable in helping us identify areas for improvement and ensure a better experience for all our customers.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Reply from Flooring Supplies
Tony,
We are so pleased to hear that you found our service to be very good and our pricing competitive. Thank you for your wonderful feedback.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Happy customer
This company works in a professional and efficient way. I ordered a laminate flooring over the phone , and Dinusha helped me with creating my order and arrange a quick delivery which arrived on time . Thank you Dinusha !
June 30, 2026
Unprompted review
Reply from Flooring Supplies
Elena Preskey,
We're delighted to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and efficiency in creating your order and arranging a quick, on-time delivery. Thank you for your kind feedback.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Reply from Flooring Supplies
Nessa,
We're delighted to hear you found our pricing competitive and our delivery service efficient. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Engineered wood
The ordering process was very straightforward, we dealt with Casey who was very helpful. I was also impressed with a range of products and clear information provided on the website and by Casey.
July 6, 2026
Unprompted review
Reply from Flooring Supplies
Anna,
We're delighted to hear that your ordering process was straightforward and that you found our team member very helpful. It's also wonderful that you were impressed with our product range and the clear information provided. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Irene and Casey did a great job
Irene and Casey did a great job on the phones - pulling extra discounts on top of more existing sales discounts out of the hat. They were very friendly and efficient too. I have not yet recorded my product but Flooring Supplies are highly recommended so expect it to be of good quality. Thanks.
July 7, 2026
Unprompted review
Reply from Flooring Supplies
ralph perring,
We're so pleased to hear about your positive experience with our team and that you found them friendly and efficient. We are confident you will be happy with the quality of your product.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Casey was incredibly helpful!
Casey was incredibly helpful and the process of choosing and purchase was made super easy. Looking forward to receiving my shipment of new flooring. She helped both by emai and phone to get the correct product at the best price for this order.
July 6, 2026
Unprompted review
Reply from Flooring Supplies
John Carroll,
We're happy to hear that the process of choosing and purchasing your new flooring was made super easy. We appreciate your kind words and are glad we could assist you in getting the correct product at the best price. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Reply from Flooring Supplies
Ann Sandling,
We're happy to hear that your samples arrived promptly. We appreciate your positive feedback!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Good products
Good products, great prices,helpful staff,prompt delivery and refund for unneeded tiles.
June 9, 2026
Reply from Flooring Supplies
Mr & Mrs P R Daffurn,
We're happy to hear you found our products good, our prices great, and our staff helpful. We appreciate your positive feedback on our prompt delivery and the refund process.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Reply from Flooring Supplies
Dafydd Amberry,
We're happy to hear that obtaining samples was easy for you. We appreciate your positive feedback!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Great service; problem solved
Casey dealt with my enquiry and I couldn’t have asked for more. She was helpful, efficient, and friendly. I felt very safe in her hands, and that we had the best outcome for our query. Thank you, Casey!
July 3, 2026
Unprompted review
Reply from Flooring Supplies
Tina Maynard,
We're so pleased to hear about your positive experience! It's wonderful to know that the assistance provided was helpful, efficient, and friendly, leading to a great outcome for your inquiry. Thank you for sharing your feedback.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Reply from Flooring Supplies
Carol Morris ,
We're delighted to know that your order arrived in perfect condition. We appreciate you taking the time to share your positive experience with us!
customerservices@flooringsupplies.co.uk
Flooring Supplies
One or two of the top LVT's were bowed…
One or two of the top LVT's were bowed across their width and were difficult, if not impossible, to flatten. Luckily, I had ordered an extra pack to cover any eventualities.
Once the installation was completed, it looked good and felt warm and comfortable under bare feet.
July 2, 2026
Unprompted review
Reply from Flooring Supplies
David White,
We do apologies you received a couple of bowed boards. We're glad our product ultimately enhanced your home's comfort. We are always working to improve our quality control processes so appreciate your feedback.
customerservices@flooringsupplies.co.uk
Flooring Supplies
I had a great experience ordering my…
I had a great experience ordering my flooring. Casey was very helpful throughout the process, answered my questions clearly and helped get the pricing to a point I was happy with.
The ordering process was straightforward, communication was prompt and professional, and Casey made everything easy from quote through to payment and delivery arrangements.
A 5-star experience — thank you, Casey.
July 1, 2026
Unprompted review
Reply from Flooring Supplies
Daniel Wright,
We're delighted to hear you had such a positive experience with your flooring order! It's wonderful to know that the process was straightforward and that our team member provided clear answers and excellent support from start to finish. We truly appreciate your kind feedback.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent service
Excellent service, fast delivery product is excellent
Highly recommend
June 16, 2026
Reply from Flooring Supplies
Adam Grant,
We're delighted to hear that you experienced excellent service and fast delivery, and that you are pleased with the product. Thank you for your high recommendation!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
I searched for product on line
I searched for product on line, receive some samples promptly and then ordered via email. I was in contact with Dinusha who responded to my queries quickly and efficiently. Ordering the wood was also easy. I've not received my order yet but so far so good!
June 30, 2026
Unprompted review
Reply from Flooring Supplies
Julia,
We're delighted to hear that your samples arrived promptly and that you found our team member helpful in addressing your questions efficiently. We appreciate your positive feedback on the ease of ordering.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Contacted the company and spoke to…
Contacted the company and spoke to Dinusha who was more than helpful on the phone and sorted out what I needed. Thank you.
July 1, 2026
Unprompted review
Reply from Flooring Supplies
Customer,
We're happy to hear that our team member was helpful on the phone and sorted out what you needed. We appreciate you taking the time to share your positive experience!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Really great service and delivery…
Really great service and delivery experience. Very competitive price.
June 26, 2026
Reply from Flooring Supplies
Caroline,
We're so glad you had a great experience with our service and delivery, and that our pricing was competitive. We appreciate your feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
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