Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... See more
Company replied
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... See more
Company replied
The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
Company replied
Company details
Written by the company
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contact info
11 Scott's Road, PA2 7AN, Paisley, United Kingdom
- floormonster.co.uk
4.1
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Floor Monster is a fraud company
Floor Monster is a fraud company. 3 class products, damaged. They have wrong website description. I bought light grey lamination flooring and received light brown. Paid 2 x for delivery, very poor delivery service, very poor quality products and very poor customer service. I will not recomend to anyone.
September 25, 2025
Reply from Floor Monster
As below, we cannot tolerate abusive behaviour towards our staff or 3rd party hauliers, this is totally unacceptable
slatted wal panels
Just received samples of slatted wall panels. Quality seems good and price is reasonable!
Service was good and delivery speedy!
Would recommend. 👍
October 3, 2025
Reply from Floor Monster
Thank you Helen that's great to hear, and if you need any help making a purchase please just let us know.
Reply from Floor Monster
Thank you for your great feedback much appreciated
Reply from Floor Monster
Great to hear, and thank you so much for the feedback
These guys are great
These guys are great - always the best price and super helpful and obliging customer service. Used them twice now - great service each time.
August 5, 2025
Reply from Floor Monster
Thank you very much Kate, we appreciate you coming back to us again and many thanks for your order and kind feedback.
Beware of phoning this company
The initial sales person was Jack who was very helpful and sent out the samples we required promptly. The second time we called we spoke to a different sales person who kept us talking for quite a long time - in fact until we were cut off.
Until then I was not aware that the number I had called was a premium number and was costing me money. Fortunately I have a cap on additional spend, but nevertheless I am £20 out of pocket.
The number was advertised in a banner at the top of the homepage saying “call us on this number” with no warning that it was in fact an expensive premium number.
I cannot therefore recommend this company and I will be looking elsewhere for my flooring.
July 15, 2025
Reply from Floor Monster
Thank you for your feedback
We're pleased to hear that Jack was helpful and that the samples reached you promptly. Regarding your second call, we’ve reviewed the recording and can confirm that our team member was actively addressing your queries when the line was unexpectedly disconnected.
We’d also like to clarify that the charges you experienced are related to your mobile provider’s rates for calling certain numbers. While the number is displayed on our homepage, we can also be contacted on our local office number which has been shared with you via email along with the requested quote for your flooring.
We truly value your feedback and hope we might have the opportunity to restore your confidence in our service please do feel free to get in touch via email or our office direct line 0141 8875698
Terrible - Would Never Use Again
Ordered and paid for a sample, but never received it. Terrible customer care and clearly no interest in making a sale. Avoid at all costs.
June 20, 2025
Reply from Floor Monster
Hi Maura,
I can see we spoke with you at the start of the week as the sample had not arrived. We then dispatched another sample the same day. Due to your postcode it will take a few days longer and is due to be delivered today.
They made it right
Did not receive samples. Jack kindly refunded the fee as I no longer needed them. Good service
June 25, 2025
Reply from Floor Monster
Hi Paul,
We had not been made aware by yourself that they have not arrived? We would be happy to send the samples out again.
Reply from Floor Monster
Thank you Caroline for your feedback, much appreciated
Hello
Hello, a great company asks you for a sample. Thank you. As soon as I choose my color, I will contact you. Thank you.
May 11, 2025
Reply from Floor Monster
Thank you Marie for your feedback and if you need any help with making an order please do not hesitate to get in touch.
Excellent service
Customer service and knowledge excellent making you feel at ease with the whole process
May 15, 2025
Reply from Floor Monster
Great to hear Alan, thank you for your great feedback
Reply from Floor Monster
Thank you Angela, much appreciated
The flooring was damaged on both ends…
The flooring was damaged on both ends so wasn't really happy with yhat
April 29, 2025
Reply from Floor Monster
Hi Nick, thank you for your feedback, sorry to hear if the package arrived damaged, we can't see any correspondence from you of reporting this but if you can contact customer services and provide images of the damage we can follow this up with the shipping company and arrange to swap the damages, please just get in touch!
Reply from Floor Monster
Great to hear Beatrice, and if you need any further assistance, please do not hesitate to let us know
I wanted a barrel
I wanted a barrel, not a tub if you send me a small tub which cannot complete the floor not very happy and I wanted a light grey barrel to finish the floor, unfortunately you sent me a small, very small tub
April 24, 2025
Reply from Floor Monster
Hi Hamid, thanks for getting in contact but think you may be mistaken, as your order with us was for a Free Laminate flooring Sample, perhaps you have reviewed the wrong company.
The samples were nice colour wise
The samples were ok colour wise , but unfortunately thickness is a bit too much . I am looking for 8-10 cms thickness in same colours, if you have them please arrange samples to be sent to me please. Thks
April 8, 2025
Reply from Floor Monster
Thank you Sayed for your sample request and for getting in touch, we will be sending some 8mm sample options to you so let us know how you get on with those!
Deposit not returned
Wrote a review, interesting the review is no longer here.
Poor poor service, also wouldn’t return deposit.
February 26, 2025
Unprompted review
Reply from Floor Monster
Thank you Paul - we can't delete reviews (whether good or bad) contact customer services if you wish for more information
Very customer focused and great service
April 10, 2025
Reply from Floor Monster
Thank you Trevor for your great feedback much appreciated
floor sample
Requested a floor sample to match our original floor and it arrived promptly.
April 1, 2025
Reply from Floor Monster
Thank you for your review and if you need any assistance with making a purchase please do not hesitate to let us know
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.