Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... See more
Company replied
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Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... See more
Company replied
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... See more
Company replied
The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
Company replied
Company details
Written by the company
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contact info
11 Scott's Road, PA2 7AN, Paisley, United Kingdom
- floormonster.co.uk
4.1
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fantastic from start to finish
Fantastic from start to finish, order samples they arrive promptly, received a follow up call and placed an order, Jack was a massive help thank you!
September 18, 2024
Unprompted review
Reply from Floor Monster
Thank you Tracy for your kind feedback great to hear
Fantastic floor
Great company, delivery very quick, pleasure to order from
September 23, 2024
Unprompted review
Reply from Floor Monster
Thank you Julie for your kind feedback. It's great to hear
Fab service
Fab service! Really pleased - super friendly staff and would highly recommend.
September 13, 2024
Reply from Floor Monster
Thank you Jane for your kind feedback we really appreciate your comments and we hope the flooring is looking well down, if you do require anything further please do not hesitate to let us know
Fantastic customer service!
I needed Quickstep asap and the staff couldn’t have been more helpful. Even staying a bit later to keep an eye on my online order pinging through to them. Great service, highly recommend!
August 30, 2024
Reply from Floor Monster
Thank you Victoria for your great feedback its much appreciated and if you do need anything further please do not hesitate to let us know
Fantastic service and excellent flooring options
I've ordered a few different flooring from Floor Monster and they've been excellent. The service is very good and great that they contact you for your preferred delivery day.
September 4, 2024
Reply from Floor Monster
Thank you Jen for your kind reviews and thank you also for your orders we hope the flooring is looking well!
Reply from Floor Monster
Thank you John for your feedback and if we can help in any way further please do not hesitate to let us know
Great company and product
Great company. Loved the product and customer service was great too!
August 19, 2024
Reply from Floor Monster
Super to hear Rebecca, really appreciate it and we love the Shore Park Herringbone too!
Floor was of top quality and easy to…
Floor was of top quality and easy to fit, customer service was outstanding 💯.
August 12, 2024
Reply from Floor Monster
Great to hear Corinna thank you so much and we glad to hear that the Kensington Lofthouse has gone down so well for you!
Very helpful and knowledgeable about…
Very helpful and knowledgeable about which samples I required
August 10, 2024
Reply from Floor Monster
Thank you Andrew for your feedback and if you need any additional help to make an order please do not hesitate to let us know
Damaged set off staircase
Ive order a set off staircase they came damaged and ruined after that called the office they said that I will get a refund for it I called few more times during 2 months and still waiting for the refund very frustrating to deal with once you have paid the money all it matters for them !!!
June 26, 2024
Unprompted review
Reply from Floor Monster
Vilson thank you for your feedback, and we have looked at this for you and I can see the refund for the 2 steps as agreed has been processed admittedly if was missed by our accounts team due to staff holidays but it all has been sorted now. Thanks
Quality of the flooring is great
Good website, good service.
Quality of the flooring is great
July 29, 2024
Reply from Floor Monster
Thank you for your feedback and great to hear your flooring has worked well for you
Reply from Floor Monster
Great to hear Jenny please do let us know if we can help with anything further
Reply from Floor Monster
Great to hear, if you do need any help with making a purchase please do not hesitate to let us know
Good customer service, delivery and quality product
I had a brilliant experience contacting customer service. It was after I realised I have ordered a different stair cladding than what I should have.
The person I spoke to, very kindly , made the chanes needed and 2 days later I received the order. It is absolutely lovely and can't wait to have it fitted onto my stairs.
July 26, 2024
Reply from Floor Monster
Thank you Gabriela for your kind feedback we really appreciate it
Delivery on time and communications in…
Delivery on time and communications in advance of delivery
Product as expected
Happy customer
July 15, 2024
Reply from Floor Monster
Great to hear Gru, much appreciated
Reply from Floor Monster
That's great Jo, if you need any additional help making a flooring order please do not hesitate to let us know
Happy with the delivery
Happy with the delivery. They could not fulfil part of the order but informed me and have arranged a refund. No-one is perfect, this is fine.
July 15, 2024
Reply from Floor Monster
Thank you Gerhard we appreciate your feedback
Great flooring. Some issues with delivery
Flooring was lovely, communication with me from flooring monster was also very good and prompt. I Would have given a 5* review however information was not passed to delivery company about restricted access to the house which meant I had to drive 30 minutes to go collect the flooring.
July 9, 2024
Reply from Floor Monster
Thank you Charlotte for your feedback and we are sorry to hear the instructions passed over to the haulage company never made it to the driver. If you need anything further please do not hesitate to let us know
Excellent service from start to finish…
Excellent service from start to finish of my order. The communication was faultless and the delivery was made on time as arranged. Would definitely recommend this company to others.
July 11, 2024
Reply from Floor Monster
Thank you Michele for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
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