I made a trip out to floorstore to look for some carpets where i was helped by Jake. I wasn’t rushed and was given some advice about what would be the best options for what I was looking for. He helpe... See more
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Quality flooring at affordable prices & helpful guidance from experienced staff. Thanks to John who made the process so hassle free & easy & very pleased with our choice. Well recommended & well worth... See more
Company replied
Went into Floorstore today after being given a personal recommendation. As soon as I entered the store I was greeted by John. John was attentive,knowledgable and discussed various options available.... See more
Company replied
Two visits to Crossgates Floorstore outlet. First to scope a (new to me) product category, learn a little and suss out prices. John listened and steered, non salesy and gave space to look around and q... See more
Company replied
Company details
Written by the company
Looking for amazing flooring at unbeatable prices? Look no further than the Floorstore Outlet on Station Road which is about 4.00 mile drive from the city centre near Cross Gates Station! Our huge 13,000-square-foot showroom is packed with a fantastic range of carpets, laminates, vinyls and wood flooring, all at prices you won’t believe. The best part we even have discontinued lines of the best brands in the market such as Quick-Step, Karndean, Amtico and many more. Our knowledgeable staff are on hand to offer expert advice and help you find the perfect flooring for your home or business. And with our huge range of stock, we’re sure to have something that’s just right for you. So why wait? Come and visit us today and see for yourself!
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
Station Road, Cross Gates, LS15 8BZ, Leeds, West Yorkshire, United Kingdom
- 01138314652
Get FREE underlay on any flooring order
4.8
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service - John and Jake were great at helping me pick my new flooring and helping me to stick in budget
October 29, 2026
Unprompted review
Great service from Jake at the Cross…
Great service from Jake at the Cross Gates store today. Thank you.
October 29, 2026
Unprompted review
New bedroom carpet
Needed new bedroom carpet and John was extremely helpful. Experience was quick and straightforward. Would recommend! Thank you!
October 28, 2026
Unprompted review
Easy to order over the phone.
Easy to order over the phone.
Pleasant lady on the phone.
Quick delivery.
This is about the only place I could find the exact flooring I wanted to make a match.
October 17, 2026
Reply from Floorstore - Cross Gates
Thank you so much for your lovely review, Janet! We're delighted to hear that you found ordering over the phone so easy and that our team provided friendly, helpful service. It's great to know we had the exact flooring you needed to make a perfect match and that your delivery arrived quickly. We really appreciate your feedback and hope to welcome you back again in the future!
I made a trip out to floorstore to look…
I made a trip out to floorstore to look for some carpets where i was helped by Jake. I wasn’t rushed and was given some advice about what would be the best options for what I was looking for. He helped me out with a great quote and was quick to get a booking in for measuring id highly recommend.
October 18, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you so much for your lovely review, Charlotte! We're delighted to hear that Jake made your visit such a positive experience, taking the time to offer helpful advice and find the best options for you. We'll be sure to pass on your kind words to him. We really appreciate your recommendation and look forward to helping you with your new carpets!
Great customer service
October 22, 2026
Reply from Floorstore - Cross Gates
Thank you for your lovely review! We're so pleased to hear you received great customer service from our team. We really appreciate your kind feedback and hope to welcome you back again soon!
Excellent service, unbelievable prices…
Went into Floorstore today after being given a personal recommendation. As soon as I entered the store I was greeted by John.
John was attentive,knowledgable and discussed various options available. The service I received was second to none and prices unbelievable. I will most definitely return.
October 22, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your fantastic review! We're delighted to hear you had such a positive experience with us. It's great to know John was so helpful and took the time to talk you through the different options available. We'll be sure to pass your lovely feedback on to him! We really appreciate your recommendation and look forward to welcoming you back.
Return customers
Return customers. Great service on both occasions. John was a great help and knew his stuff. Very happy with the service.
October 21, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you so much for your lovely review and for choosing to shop with us again! We're delighted to hear you've had a great experience on both visits. It's fantastic to know John was so helpful and knowledgeable, and we'll be sure to pass on your kind words. We really appreciate your continued support and look forward to welcoming you back again soon!
Excellent service from John today
Excellent service from John today - very knowledgeable, friendly and patient service
October 20, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your fantastic review! We're delighted to hear that John provided such excellent service and made your visit a positive experience. We'll be sure to pass on your kind words to him. We really appreciate your feedback and look forward to welcoming you back soon!
Quality flooring at affordable prices &…
Quality flooring at affordable prices & helpful guidance from experienced staff. Thanks to John who made the process so hassle free & easy & very pleased with our choice. Well recommended & well worth a visit. 5 stars to you guys.
October 17, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your fantastic 5-star review, Martin! We're delighted to hear that you're so pleased with your new flooring and that John made the whole process easy and hassle-free. We'll be sure to pass on your lovely feedback to him! We really appreciate your kind words and recommendation. Thank you for choosing us, and we look forward to welcoming you back again soon! 😊
Excellent experience with John
Excellent experience with John. Very helpful and friendly from start to finish. Would fully recommend. Jake the manager is a extremely good too.
October 17, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your fantastic review! We're delighted to hear that John provided such friendly and helpful service from start to finish. It's also lovely to hear your kind words about Jake, our manager! We'll be sure to pass your feedback on to them both. We really appreciate your recommendation and look forward to welcoming you back again soon! 😊
Great service from John
Great service from John, got us sorted, nice and straight forward 👍
October 17, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your great review, Brad! We're so pleased to hear that John provided excellent service and made everything nice and straightforward for you. We'll be sure to pass on your kind words! We really appreciate your feedback and look forward to welcoming you back again soon! 😊
The service
The service, staff and price all made for an excellent service. Will definitely be back.
October 12, 2026
Reply from Floorstore - Cross Gates
Thank you so much for your lovely review, Deborah! We're delighted to hear you were happy with our service, friendly team and competitive prices. We really appreciate your feedback and look forward to welcoming you back again soon!
Excellent service
Excellent service, very helpful with great advice from John. Would highly recommend.
October 14, 2026
Unprompted review
Reply from Floorstore - Cross Gates
It's wonderful to hear that John made such a great impression with his helpful advice and excellent service! We always aim to make choosing the right flooring as easy as possible, so it's lovely to know you had such a positive experience.
Thank you for your recommendation, it really means a lot to us!
Clearing up.
Was left with all the leftover carpet/grips/underlay etc. which took 4 bin liners full, which I had to drag downstairs and out to garage and then get to tip. Must be really difficult for a lot of people. Once you pay then there is no aftercare. However the carpets were fitted well and look lovely.
October 9, 2026
Reply from Floorstore - Cross Gates
Thank you for taking the time to leave us your feedback. We're pleased to hear that you're happy with your new carpets and the quality of the fitting. However, we're sorry to hear about your disappointment with the leftover materials and the inconvenience caused by having to dispose of these yourself. We understand how frustrating this must have been, and we appreciate you bringing this to our attention. Your comments are valuable to us and will be passed on to the relevant team to help us improve our customer experience.
Thank you Jake for the wonderful…
Thank you Jake for the wonderful service we have received today whilst choosing a stair carpet. Very professional and and helpful
October 11, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you, Gillian, for your lovely review! We’re so pleased to hear Jake provided such professional and helpful service while you were choosing your stair carpet. We’ll be sure to pass your kind words on to him!
John was super helpful when we went in…
John was super helpful when we went in and helped us sort a carpet couldn’t recommend him and the place enough! Thankyou
August 12, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your lovely review, Jessica! We're delighted to hear that John was so helpful and made choosing your new carpet a great experience. We'll be sure to pass on your kind words to him. We really appreciate your recommendation and hope to welcome you back again soon!
Thank you Jake
Jake was very helpful and gave clear information. He explained everything and was very thorough. The whole experience was excellent.
October 6, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you for your fantastic review! We’re delighted to hear Jake was so helpful, thorough and clear throughout your visit. We’ll be sure to pass your kind words on to him, and we really appreciate your support!
Jake was very knowledgeable
Jake was very knowledgeable, polite and friendly.
Would highly recommend.
October 3, 2026
Unprompted review
Reply from Floorstore - Cross Gates
Thank you, Simon, for your great review! We’re delighted to hear Jake was knowledgeable, polite and friendly. We really appreciate your recommendation and will be sure to pass your kind words on to him!
Reply from Floorstore - Cross Gates
Thank you for your great review! We’re so pleased to hear Sean provided excellent service in store. It means a lot to have you back as a repeat customer, and we really appreciate your continued support!
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