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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and efficiency, often highlighting specific individuals for their outstanding support and clear communication. The customer service is frequently described as outstanding, with many people appreciating the quick response times and personalized approach. Consumers also find the booking process easy and straightforward, and many note the competitive pricing and excellent value for money. However, some customers also noted issues with amendments to bookings, stating that changes were not possible and required cancellation and rebooking. A few people also felt that email replies were vague or unhelpful, and some experienced difficulties with payment portal issues.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Jennie, Penny, and Sarah for... See more

Service

Customers had positive experiences with service. Many reviewers praised the phenomenal and amazing service,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy and efficient.... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that they found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jennie was so helpful. I had bought some tickets and wanted to change them but wasn’t sure if I would be able to. I sent an email last on a Saturday night and didn’t expect a response until at least M... See more

Company replied

Rated 5 out of 5 stars

Really easy process - the email for tickets came through a lot quicker (same hour). Was a bit concerned as when I received the email confirmation of order after payment, this said I would receive ou... See more

Company replied

Rated 5 out of 5 stars

Always easy to book with and offer competitive prices, but this company had the best offers for halloween horror nights. Although we did have to pay in full, where as another company was reserve the d... See more

Company replied

Rated 5 out of 5 stars

Customer service has been outstanding! Now, normally I am an incredibly diligent person, but I made a mistake when booking my tickets way back when and I only realised today, when I received my e-tick... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Amusement Center

Written by the company

FloridaTix are the UK's leading Florida ticket experts! We specialise in Disney tickets, Universal tickets, SeaWorld tickets & top Florida attractions at unbeatable prices. Book your tickets now with deposits from just £20 per person. Trusted by thousands of UK customers. UK-authorised seller of official Orlando Theme Parks


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not use

We booked attraction tickets for our Holiday ti Florida. But cheapest tickets but promised cash back.

More than 12 months later and despite complaining still no cash back.

Do not trust these people. They are con merchants and should be held accountable. Nothing less than fraud

April 23, 2023
Unprompted review
Rated 5 out of 5 stars

Spoke with Sarah last week who gave us…

Spoke with Sarah last week who gave us a quote for park tickets. She explained different packages on offer and suggested the best one for us. After consulting with my partner, we decided to go with suggested package and booked a week later. Sarah was very pleasant and polite and answered any we had very well and professionally.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing, professional service.Such swift responses to my queries.
Used them several times and would definitely recommend.

March 27, 2023
Unprompted review
Rated 1 out of 5 stars

terrible

terrible, misleading and shambolic.

Bought tickets and were duped into selecting the purchase through instalment option. There is no mention that the tickets are not actually bought at their end until all payments were made so we missed out on the preferred dates for mickey spooktacular and almost missed out altogether, we only managed to go for the night of our arrival and the kids were incredibly jet lagged. The website made no reference to any of this - they claimed it did, but it didn’t and I checked.

A similar issue was experienced on the park tickets. Seemingly Disney changed the rules and settlement was needed early to honour the two weeks for the price of one deal. Floridatix failed to notify me of this fact and only after they’d done a search through their emails did they confirm they were in the wrong and honour the price (the one on their website and invoice).

My advice is don’t use them, and if you have to then DO NOT TAKE THE INSTALMENT OPTION.

October 25, 2022
Unprompted review
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Rated 5 out of 5 stars

Easy to use and fair prices

Easy to use and fair prices. Bought Disney tickets and special event tickets for Halloween horror nights at universal and Disney not so scary.

October 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Tickets where easy to purchase

Tickets were easy to purchase, and add to my disney app so they where ready to use on the day of the halloween party and scanned easily to receive the wrist bands for entry to the park.

Also used this site to purchase entry and transport to NASA Space centre. Was all very easy, phoned number provided to confirm accommodation and therefore pick up time and location. All went as planned on the day.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great and reliable website

Got my Disneyworld & Universal multi tickets from FloridaTix and it was so great and easy! Got my etickets within 48 hours of purchase. No hassle and really great customer service when I had a couple of questions.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

From start to finish we received excellent service from florida tix at a very good price.our Disney tickets were delivered quickly.we had a blast.I highly recommend this company we will use this company again.

August 8, 2022
Unprompted review
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Rated 5 out of 5 stars

Universal tickets

All available ticket options were listed with a clear description of what you were purchasing. To up level your game I would say you could do a price break down of what it would work out to per day. So comparison between the different bands take less effort on the customers side

September 9, 2022
Unprompted review
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Rated 4 out of 5 stars

Overall good

Overall good pricing, the service was good and no major issues! We' booked for a dolphin swim in Florida and had a lovely time

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Really easy to buy the tickets I wanted…

Really easy to buy the tickets I wanted for Mickey’s not so scary Halloween party. The website was really easy to use and the customer service was extremely good. We received our tickets very quickly after purchase and it was very clear how to use the e-tickets (we had to print them off and exchange them for physical cards).

May 18, 2022
Unprompted review

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