I need my order shipped asap to wear to a very special function that I’ve never attended before. This is the only appropriate company I found something to wear. Thank you for all your help.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The selection of colors, sizes, and styles is great. I haven't received the items yet so I cannot comment on them.
Company replied
DO NOT ORDER FROM THIS COMPANY !!!!!!!!!!!!! The dress turned up in a small cheap plastic bag, the dress cost me £185. The dress looked nothing like the picture online. It is badly made, dreadf... See more
Company replied
I strongly advise anyone to stay away from this site. Their return policy is not accurate! I ordered a dress for my daughters sweet 16 and when it arrived it was poorly constructed and looked nothin... See more
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Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United States
- service@trailforgegear.com
- flormiss.com
2.9
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely DO NOT BUY from here
Absolutely DO NOT BUY from here. They advertise they are from the UK but are based in China. So hard to return the item.
I paid £27 shipping for the dress to arrive scrunched up in a fedex plastic delivery bag. I even purchased a dress suit bag believing it would arrive in that. Unable to get the creases out. I will be disputing this payment with my pay pal and ombudsman.
October 20, 2025
Unprompted review
Reply from Flormiss
Dear Claire,
I’m really sorry to hear about your experience. That sounds frustrating. We do our best to ensure that every order arrives in great condition, and I apologize that this wasn’t your experience. I understand your concern about the shipping and the condition of the dress.
I recommend reaching out to our customer support team directly so they can help with a resolution. They’ll be able to assist with a return or offer a solution.
We really appreciate your feedback, and we’ll work to improve things moving forward.
Best Regards
Flormiss Service Team、
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BE WARY OF REFUND POLICY
BE WARY OF REFUND POLICY
Although their site says they allow refunds here’s the details: they only refund 85% of cost AND you have to pay for return shipping to China which is very expensive (around $80 for a dress).
October 18, 2025
Unprompted review
Reply from Flormiss
Dear kristi ,
We’re truly sorry to hear that you were not fully satisfied with your experience.
Customer satisfaction is very important to us, and we’ve already reached an agreement regarding your refund.
If you still have any concerns or need further assistance, please don’t hesitate to contact us directly — we’ll do our best to make things right.
Thank you for your understanding and for giving us the opportunity to improve.
Best Regards
Flormiss Service Team
DO NOT DEAL WITH THIS LOT
DO NOT DEAL WITH THIS LOT.
Here’s why:-
My wife brought a dress in May 25. The dress was substandard and we tried to return it. This is where the problems began. We were told we would have to pay for the return to them. This we did. By now the cash was stacking up with no re paying by this company. So far it cost us £111 for the dress and £25 to return it to them. Months passed by and we hadn’t received any monies back. Now today on the 3rd October 2025 we had the shock of the very same dress in the very same package that we returned it in was re delivered to us. So all that cash paid and we still have that shody dress.
Now to try to save face they will put some bullshit comments after my message but believe me I am not interested so again I say
DO NOT DEAL WITH THIS COMPANY.
YOU WILL BE SORRY
ALL THE NEGATIVE REVIEWS CANNOT BE WRONG
October 3, 2025
Unprompted review
Reply from Flormiss
Dear Kevin,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding.
Best Regards
Flormiss Service Team
Worse place to order a dress ..the…
Worse place to order a dress ..the dress wasn’t finished and it had rips and pucks in the fabric ….iI told them that the dress wasn’t done correctly but they offered no assistance….will never order from them again …very poor customer service
September 5, 2025
Unprompted review
Reply from Flormiss
Dear Megan,
Thank you for sharing your concerns with us. We truly appreciate your feedback. As we have already reached an agreement regarding this matter, please don’t hesitate to contact us again anytime if you still feel unsatisfied in any way — we will be more than willing to assist you further.
Best regards,
Flormiss Service Team
Terrible please do not support this…
Terrible please do not support this company.
I purchased a dress and upon arrival it looked nothing like yhe photo. I contacted the seller right away and they are refusing to refund me. They a ceot return but no refunds..... so misleading.
July 16, 2025
Unprompted review
Reply from Flormiss
Dear Martine,
We're really sorry to hear about your experience. We understand how disappointing it is when a product doesn't meet expectations.
Our team aims to handle every concern with care, and we apologize if you felt misled. While we do accept returns, refunds are processed based on the condition and reason for return. If you haven’t already, please reach out to our customer service team with your order details—we’d love the chance to look into this further and try to make it right.
Best Regards
Flormiss Service Team
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Never again! Is a scam company
I bought a dress from Floormiss.ca, the dress was nice, just did not fit me properly, when I tried to return , what is advertised by the company is ok, I got told I have to ship it to China on my own cost. I looked in to the cost of shipping and would cost me half of the dress price. I hate the dress and never going to wear it , but I ending up not sending it to China because there is no warranty I will get any money back.
January 8, 2025
Unprompted review
Reply from Flormiss
Dear Vajda,
Thank you for your feedback, and we're truly sorry to hear about your experience.
https://www.flormiss.ca/return-policy.html
Our return policy does state that return shipping costs are the customer’s responsibility, but we know international shipping can be expensive. We’re always looking for ways to improve, so we appreciate you sharing this.
If there's anything we can still do to help, please feel free to reach out to our customer service team.
Best Regards
Flormiss Service Team
DISHONEST service
Purchased a prom dress, on trying on the dress we immediately found FAULTS, contacted Flormiss. They asked for pictures of parcel before opening which we had, proof of FAULTS also provided. Even though we have all the evidence of POOR QUALITY TAILORING they refused to refund and shift the blame to us. VERY DISHONEST CUSTOMER SERVICE
IF YOU DO PURCHASE THEN DOCUMENT IMMEDIATELY ON OPENING AND PAY BY CREDIT CARD FOR A REFUND PROTECTION........
July 13, 2025
Unprompted review
Reply from Flormiss
Dear,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding.
Best Regards
Flormiss Service Team
Bought dress fir daughters prom,put it…
Bought dress fir daughters prom,put it on for the occasion ,the straps snapped.Really poor material,poor stitching.
REALLY BAD customer service told me to take it to a tailors will not accept accountability for such dress being unfit for purpose.Flormiss is a huge scam!!! Do not waste your money or time and get pulled in to what lovely on website but absolutely garbage .
FLORMISS lied on a trust pilot review saying they have emailed me back with a solution to meet my needs....this is untrue and we're only for viewers to be convinced .Do not buy from scam Flormiss. Sent another review just to prove a point that Flormiss reply is to email them so they can get back to me with a solution I am happy with...this is rubbish ad they are just fobbing me off each time and won't give any refund.
Shocking customer service and blatant lies from them
June 27, 2025
Unprompted review
Reply from Flormiss
Dear abigail,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding.
Best Regards
Flormiss Service Team
DONT NOT BUY FROM THIS COMPANY
DONT NOT BUY FROM THIS COMPANY. I oredered a dress on may 23rd it arrived june 18th and the dress was see through and the breast pads extremely visable, the fabric was cheap looking and thin.
June 18, 2025
Unprompted review
Reply from Flormiss
Dear Genesis,
We're sorry to hear about your experience. Please rest assured that we’ve received your complaint and are already working to resolve the issue. A new solution has been offered—kindly check your messages for the details. If you have any further concerns, feel free to reach out.
Best Regards
Flormiss Service Team
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DO NOT BUY FROM HERE SCAMMMMM
First of all i got a custom size dress that ended up extremely big then the dress looks nothing like the photo when sending the information back to them they would not refund and said they would give me a 10 percent discount like absolutely not im getting a full refund i have already disputed with the cc company these people are crooks would love to share a photo but no where to upload it
June 11, 2025
Unprompted review
Reply from Flormiss
Dear Maritza,
Thank you for taking the time to leave us a review.
We’ve received your complaint and we’re truly sorry for the unpleasant experience you’ve had. Please rest assured that we take your concerns seriously and are committed to finding a solution for you. Kindly check your email for our latest response—we’re here to help and will do our best to resolve this matter to your satisfaction.
Best Regards
Flormiss Service Team
Return policy is not good at all.
The dress I ordered was very poor quality and looked very cheap. I had to go back and forth to get not all of my money back and then I had to return the dress to a China address costing me $100 which they would not cover. Do not buy from this site. The customer service is not good.
May 5, 2025
Unprompted review
Reply from Flormiss
Dear Todd,
We're truly sorry to hear about your experience and we sincerely apologize for the frustration caused. We understand how disappointing it is when expectations aren’t met.
Regarding the shipping cost, our website clearly states that we do not cover the return or outbound shipping fees.
https://www.flormiss.ca/return-policy.html
Original shipping fee & return shipping fee will not be refunded.
Your feedback is valuable, and we’ll use it to continue improving both our product quality and service. If there's anything further we can do to assist you, please don’t hesitate to reach out.
Best Regards
Flormiss Service Team
While the gown was beautiful and like…
While the gown was beautiful and like photos it didn't fit. As stated on the website customer satisfaction is a priority and returns are accepted on standard size gowns,which was what I ordered. The "return" was in no way easy and very frustrating and disappointing. It took 5 days of back and forth emails, being asked to send photos of myself in the dress and in tight fitting clothes with a measuring tape so they could see what the problem was. They wouldn't tell me exactly where I had to post the dress back too ,only that it would be very expensive as it had to go to China, even though the dress had been posted to me from Sydney NSW Australia. And now for some reason the Australian website can no longer be found. Extremely disappointed in the service and will never again purchase from nor recommend Flormiss. Which is a shame because the dress seems well made and understandably sometimes when purchasing things online they don't always fit right and returns shouldn't be made so difficult or insulting.
May 30, 2025
Unprompted review
Reply from Flormiss
Dear Joanne,
Thank you for taking the time to share your experience.
We truly apologize for the inconvenience and frustration you faced during the return process. Customer satisfaction is a top priority for us, and we're sorry that we didn’t meet your expectations this time. We understand how disappointing it can be when an item doesn’t fit as expected, and we sincerely appreciate your feedback on how we can improve our return process. Regarding the return address and shipping cost, we will work on making this clearer for future customers. We genuinely value your input and will take your concerns into consideration as we continue to improve.
Thank you again for your feedback, and we regret that your experience wasn't a positive one.
Best Regards
Flormiss Service Team
This is a scam
This is a scam. I ordered a dress and bag. Never came when I inquired about it, they finally shipped. After I canceled my order.
BUYER BEWARE - THIS IS THE WARNING SIGN YOU ARE LOOKING FOR.
7/4/2025 Update - I am reporting this company to the Better Business Bureau for fraud and scam activity.
In response to the response below... BUYER BEWARE. PROCEED WITH EXTREME CAUTION.
June 4, 2025
Unprompted review
Reply from Flormiss
Dear Tee,
Thank you for taking the time to leave us a review.
We've checked, and your order was shipped on May 29th, with tracking information provided. You requested to cancel the order on June 6th. According to our cancellation policy,
https://www.flormiss.com/return-policy.html
Once your order has been shipped, it can no longer be canceled.
If you have any further questions or need assistance, please don't hesitate to contact us, and we will do our best to resolve the matter.
Best Regards
Flormiss Service Team
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Do not order from them
Do not order from them! The dress was not what I ordered and they only payed back a little piece of it.
I will never order from them again, lesson learned.
June 3, 2025
Unprompted review
Reply from Flormiss
Dear Nicole,
We sincerely apologize for the inconvenience you’ve experienced with your recent order. We understand how disappointing it is when the product does not meet your expectations, and we deeply regret any frustration this has caused.
We sincerely apologize once again. We will definitely improve our craftsmanship in the future, and we are committed to resolving the issue for you. Please feel free to contact us.
Best Regards
Flormiss Service Team
Don't buy not worth it
I ordered the dress early may and paid $48 for Expedited Shipping to get the dress between May 18th-26th. However, we didn't receive the dress until June 1st and my daughter's prom was on May 31st. Also, I took her in and got her tailored and the dress not only not for her but it wasn't the same dress I had ordered. When I asked for refund they are only offering me 10% of my money back plus $18 for the shipping coming late. Mine you I bought a bag for the dress and the dress for $278. When I sent them pictures that they asked for they tried to say my daughter looked nice in it but it wasn't anything like the original one and my daughter was so upset. I had to go buy another dress so she would have something to wear for her prom. The dress couldn't even be button up in the back by her neck or she would choke it w was the size of my wrist not a neck. DO NOT WASTE YOUR MONEY ON THIS COMPANY.
June 1, 2025
Unprompted review
Reply from Flormiss
Dear Alisha,
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment and inconvenience caused—especially with such an important event like your daughter’s prom.
We understand how frustrating it must have been to receive the dress later than expected, and even more so to find it didn’t match what was ordered. While we did offer partial compensation for the delay and inconvenience, we recognize this did not meet your expectations or reflect the impact this had on your special occasion.
We have offered a new solution—please kindly check your email for the details. If it does not meet your expectations, please don’t hesitate to contact us. We are dedicated to resolving this matter to your satisfaction.
Best regards,
Flormiss Service Team
BUYER BEWARE..
BUYER BEWARE... Their height and size chart is far off from the average US woman. And then they are going to try to convince you to keep and donate the dress and offer you 30%. Which the cost to ship back to China make you strongly consider it.
April 25, 2025
Unprompted review
Reply from Flormiss
Dear Tammi，
Thank you so much for your feedback.
We're truly sorry that this shopping experience didn't meet your expectations. We've already arranged the return for you. If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re here to help and hope to have the opportunity to serve you better in the future.
Best Regards
Flormiss Service Team
Don’t go by the negative reviews
I’m gonna admit I read some of these reviews on here after I purchased from flormiss and I was nervous before it came but once the dress came OMG it is absolutely what the site described. It is beautiful soft and silky and it fit my daughter perfectly for anyone talking negative I don’t know when or where you purchased that dress but I didn’t have the same results. I love this site. Great price amazing product. If I could’ve made it at 10 I would’ve made it a 10 out of 10.
May 21, 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you so much for sharing your experience!
We’re thrilled to hear that you and your daughter loved the dress and that it arrived just as described. Your kind words and support mean a lot to us—especially when there are mixed reviews out there.
We always strive to provide beautiful, high-quality pieces at a great value, and it’s wonderful to know we delivered that for you.
Best Regards
Flormiss Service Team
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Never again!
Terrible return policy...not noted when you purchase...must mail to China!
May 1, 2025
Unprompted review
Reply from Flormiss
Dear Elizabeth,
We're very sorry to hear about the trouble you've encountered. We understand the inconvenience that unexpected return requirements can cause. We're working on improving our return process to make it clearer and easier to understand.
If you need any further assistance, please don't hesitate to contact us — we're always here to help.
Best Regards
Flormiss Service Team
Company gets a -0 do not buy anything… the worst company ever
Company gets a -0 do not buy anything from this from these people they gonna have a picture of something and they're gonna send you something different and then they're gonna give you a hard time to give you your money back. They're gonna give you a hard time to return the item they're going to give you a hard time. Do not mess with these people
May 13, 2025
Unprompted review
Reply from Flormiss
Dear Nijah,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We’ve just sent you a new proposed solution to your email. Please take a moment to review it, and let us know if you have any questions.
Once again, we sincerely apologize for the inconvenience.
Best Regards
Flormiss Service Team
The size did not fit at all according…
The size did not fit at all according to their sizing chart. Impossible to return they ask pictures of your measurments and then they offer 15% money back or crédit to buy more of their crap. DON'T BUY or at your own risk
May 14, 2025
Unprompted review
Reply from Flormiss
Dear Emmanuelle,
Thank you for taking the time to leave us a review.
Unfortunately, we couldn’t locate your order details.
If you’re experiencing any issues with your order or our service, we kindly recommend reaching out to our customer support team directly so we can assist you as soon as possible.
We truly appreciate your understanding, and once again, we sincerely apologize for the inconvenience.
Best Regards
Flormiss Service Team
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