The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shocking company! Advertises items, sends something completely different - automated customer service email response each time. Products are the same as you will get off Temu even though the... See more
Company replied
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake... See more
Company replied
Ordered 2 advent calenders for my daughters 14th November. I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies. Contact company didn't want t... See more
Company replied
2.9
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Well I'm glad I read
Well I'm glad I read. The reviews first I did like the boots on Facebook from this company but I won't be ordering
October 16, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. If you have any questions, please contact our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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I ordered cargo pants which arrived in…
I ordered cargo pants which arrived in 7 days. I needed to return them as they were too big. Floweraup gave me a full refund and told me too keep the pants. Excellent service through emails.
October 13, 2025
Unprompted review
I'm guessing this is a scam
I'm guessing this is a scam, wish I had checked the reviews before, waited a long time for jeans and have not arrived even tho it says delivered! Have not been able to contact anybody about it! Money lost, do not order from this company!
October 13, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Amazing customer service
Amazing customer service, very quick, couldn’t of ask for any more from them, would definitely recommend, brilliant product,
September 27, 2025
Unprompted review
Selling make up that is fake!
Ok I ordered the make up pallet with foundation & brush. But it wasn’t what was advertised. The one advertised was the geller set. I have a picture of the advert. It cost £23 for geller palette and brush with foundation.
When it arrived, it wasn’t the genuine geller palette, rather a very cheap copy, no brush or foundation in the package either.
Straight away I emailed to ask for a full refund, they offered me £18 and keep the make up set!! I don’t want the makeup set, I’m happy to send it back, if they pay postage, now they are offering to send the missing items!!! I’m still asking for full refund!!
I had told customer services I would end up giving a bad review. So here it is.. stay well clear of this company!
I have been trying for over a week to get my money back.
Customer service is awful so be aware.
*** update - Sent a reply to message below.
No response from them again.
October 2, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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Ordered trousers from them three weeks…
Ordered trousers from them three weeks ago received item and wrong size have sent nine emails to customer support received same automated reply every time-we have replied to your email by saying you haven’t paid for your order ! Not once asking how they could resolve problem! I’ve even asked for their complaint department email they replied with same email asking what the problem is nine times !!! Do not use
October 3, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. If the issue is with the size, we offer an exchange service, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The quality of the cardigan is terrible…
The quality of the cardigan is terrible cheap made not even finished nice worse cardigan I have ever bought definitely won’t be buying anything again
October 7, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam
I really wish I had came here before ordering. Scam scam ..place a order over a week now. And and not even shipped
October 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
rubbish
still waiting for my, trying to get intouch waste of time
September 30, 2025
Unprompted review
Reply from Floweraup
Dear customer, due to international delivery, shipping time may be slightly longer than usual, but we guarantee you will receive your package. We sincerely apologize for the unpleasant shopping experience you've experienced; this is absolutely not the level of service we should provide. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will check your shipping information and provide the best solution within 24 hours.
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Don’t order
Don’t order. glasses never came Evri did not help me receive my package and am yet to receive a refund. Have been waiting weeks. Scam company
October 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Haven't received my order only after…
Haven't received my order only after emailing was I told its been shipped back so I asked for a refund but up till now I've been ignored don't order from here awful
October 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Another uk customer whose order not…
Another uk customer whose order not received. Apparently it’s with an unknown courier. Avoid at all costs and don’t be taken in my an item that looks like something you would like. As far as I can tell total scammers and dispute opened with my bank. Shocking fake company. AVOID
September 30, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Dress
Great Service good quality the product fits well very comfortable light weight comes in different colours came quick
August 9, 2025
Unprompted review
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Absolute rubbish
The trousers are flared at the bottom and the material is totally different to the videos on media profile,thru them in the bin
September 5, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great products
Quick delivery really good products I wasn't sure if they would be very good as they were so cheap the detail on the advert was exactly what it said and I got a really nice makeup brush free which was a bonus really Impressive product definitely would buy again.
September 28, 2025
Unprompted review
Prompt refund
Unfortunately the jeans were for a person who was at 5ft 9ins tall.
Sad as they fit really well but were far too long for me. (I’m 5ft 5ins and I usually get a regular in length)
As soon as I emailed Floweraup I was offered a refund minus the postage fee. This was paid promptly to my account.
Hence the 5 star rating due to the brilliant customer service.
September 21, 2025
Unprompted review
Scammers!!!! item not received no email no…
Scammers item not received no email no contact no reply to this customer service email either ! service @ floweraup.com Scammers
In reply to you reply I already have and you still haven’t contacted me !! I want a refund
September 10, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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glasses i bought broke within days no…
glasses i bought broke within days no customer service no contact number please avoid this lot
September 22, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered goods then saw the reviews that…
Ordered goods then saw the reviews that they are possible scammers.
I have asked for a full refund.
Facebook should not let these companies advertise on their website.
Duapuda is name of company shown on email from courier saying been dispatched but have my doubts that it will turn up. Why didnt i check first before ordering. They must rely on vulnerable people like me to order from them.
Credit Card company have been advised.
People work hard and shouldn't be treated in this way.
September 22, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations. As a legitimate and licensed company, we guarantee that we will prioritize your concerns and resolve them as quickly as possible. If you did not receive your item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Purchased two tops from them and had to…
Purchased two tops from them and had to wait longer than usual. The good looked a felt lovely but was a smaller size than usual in the uk. The biggest problem was with the sleeves being to short. Will have to send them back.
September 18, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. If the issue is with the sizing, we offer an exchange. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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