Flower Aura Reviews 

1,931
•
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, most reviewers were let down by their experience overall. Consumers frequently expressed deep frustration regarding heavily delayed deliveries, poor customer support, and packages that unfortunately never arrived on time for important celebrations. People also noted exceptionally poor product quality across multiple orders, pointing out withered flowers, broken ceramic pots, and severely damaged items upon arrival. Some reviewers were happy with the prompt delivery service, helpful support agents, and the wide availability of gift options on the website. A few customers also appreciated the pleasant presentation, beautiful arrangements, and good initial quality of items successfully received during past purchases.

What people talk about most

Order

People report negative experiences with order, highlighting severe delivery delays, missing items, and orders... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays, missing items, and orders... See more

Product

Users describe negative interactions with product quality, reporting that items received often looked... See more

Customer service

Reviewers highlight negative aspects of customer service, describing support as entirely unresponsive,... See more

Service

Consumers find service to be a major disappointment, reporting hopeless delivery delays, poor refund... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had a very disappointing experience. The plant started dying very soon after delivery, which should not happen if it was healthy and properly potted. When I contacted customer support, they refused... See more

Rated 1 out of 5 stars

Ordered flowers to be delivered in Lucknow. The agent calls up the SENDER, takes the address and delivers TO SENDER! The customer service team keeps arguing that we called up the recipient, without bo... See more

Rated 1 out of 5 stars

We ordered 3 bouquets. - One looked nothing like the photo shown online. - The third bouquet was never delivered. - No proper update, apology, alternative , or proactive resolutio... See more

Rated 1 out of 5 stars

I was very disappointed as I ordered a mango pistachio cake first of all they delayed the order for about 2 hours and once delivered was damaged and shared the images as well instead of saying sorry a... See more


Company details

  1. Home & Garden

Written by the company

FlowerAura is an Online Florist Company, we specialize as Corporate Florist. We understand the needs of the corporate world and offer tailored made services according to the requirements. Our current clients range from enterprises with two or three staff to those with thousands.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(1,931)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
lucknow

Rated 1 out of 5 stars

Delivered to SENDER

Ordered flowers to be delivered in Lucknow. The agent calls up the SENDER, takes the address and delivers TO SENDER! The customer service team keeps arguing that we called up the recipient, without bothering to check numbers. Should have checked reviews first.

February 26, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I ordered a cake for my mother in law…

I ordered a cake for my mother in law for Mother's Day, the order came destroyed, as someone played football with, the cake was smashed and hair was found on the icing. The delivery was in Lucknow . Horrible services and attitude of the staff, when you buy they are all available to help and when they screw things up they dissapear. I do not recommend this place.

May 12, 2024
Unprompted review
Flower Aura logo

Reply from Flower Aura

Dear Victoria,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team

Show reviews in all languages. (1,931 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look