While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Many customers received flowers that were half-dead, wilted, or looked nothing like the advertised pictures, leading to significant disappointment. Many also reported issues with the packaging, which often arrived damaged or failed to protect the contents, further contributing to the poor condition of the flowers. Additionally, the delivery service frequently disappointed, with flowers arriving late, not at all, or at incorrect addresses. Consumers also expressed that the products were overpriced, offering poor value for money compared to other options available. Specific complaints included flowers being broken, having discoloured petals, or lacking the expected quantity of stems. Some people also experienced orders being cancelled without clear reasons or receiving completely wrong items.

What people talk about most

Product

Customers had negative experiences with product quality, frequently reporting that flowers arrived wilting,... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment over flowers... See more

Order

Clients share ambiguous opinions on order, with many expressing significant disappointment and frustration... See more

Delivery service

People report negative experiences with delivery service, citing frequent delays and missed delivery dates,... See more

Price

Reviewers express strong dissatisfaction with pricing, often feeling that products are a complete waste of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My Mother’s Day flowers were delivered at 6.30pm so my poor mum thought she’d been forgotten most of the day. They arrived eventually but nothing like the picture, hardly any flowers, sparse, wilted,... See more

Rated 1 out of 5 stars

Abysmal experience of ordering flowers. The order was placed over a week ago and they still haven’t been delivered. Have chased a number of times via email and calls - a lack of ownership and providin... See more

Rated 1 out of 5 stars

I ordered flowers for someone's 60th birthday and picked a lovely looking bouquet from the website. Originally I arranged the delivery for the day before the big day but Next emailed me to say due t... See more

Rated 1 out of 5 stars

Received flowers from a close friend after my mother passed away. Having spent the last few weeks nursing and caring for my Mum, receiving half dead flowers in a cardboard coffin wasn't the kindness m... See more


1.3

Bad

TrustScore 1.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(87)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The Worst Flowers I’ve Ever Bought

Unfortunately I didn’t see the reviews on here before I ordered Mothers Day Flowers from Next. They were the worst flowers I’ve ever bought - I’d have been better off with some for £5 from the supermarket. So much to the point that my mum asked me what they were meant to look like!!
Do Not waste your money on these!

March 29, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Dead flowers

Just had a lot of dead looking roses in a bouquet from my sis in law
I was to embarrassed to tell her how awful they were
They came to my place of work so everyone saw them
Next
You should be ashamed 🤨

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

My sister in law ordered me a £30…

My sister in law ordered me a £30 bouquet from Next for my birthday, 21st January. Awful, threw them out on the third day. Rang Next and complained. Eventually sent another bouquet. Just as bad. 23 hours later, they are already drooping and petals on roses turning brown. Total crap. These flowers are dispatched from Flamingo Flowers at Spalding. Flowers from Lidl or Aldi far superior at a fraction of the price. Next should be reported to Trading Standards.
Shame I cannot upload the photos. I am a level 8 Google Reviewer and a more specific review and photos will be found there.

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

60th birthday flowers arrived late and dead

Ordered flowers for a 60th birthday gift. Didn't arrive. Recipient found them dead in a box at the entrance where she lives 4 days later. No update for me as buyer on tracker. I had to call Next and request a refund. They did refund, and offered voucher to spend at Next. I would not recommend.

November 7, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Dismal Dead Flowers

I received a bouquet of letterbox flowers for my birthday. They were limp and old looking when they arrived, a few insipid roses and cheap alstromeria. Of course, the idea is that they revive when put in water but this didn’t happen. They were truly dismal so I complained to Next (didn’t want to seem ungrateful to my friends who sent them). I received, a couple of days later, the same sad bin-worthy flowers squished in a box sellotaped shut. I received another bouquet from a different retailer which lasted almost 2 weeks so there’s no excuse. Don’t go to Next for flowers.

October 12, 2024
Unprompted review
Rated 2 out of 5 stars

Next flowers bad courier

flowers.next.co.uk/

Flowers were ok . Ruined by poor delivery by DPD . They ignored a big notice o; door to say NO PARCELS HERE. PUT IN SHED TO RIGHT OF GARAGE . Left flowers in full view of the road in the free ping cold . When I got the flowers they were shrivelled with the freezing cold , they would have be en protected in the shed . Even watched the delivery driver walk towards the shed , then couldn’t be bothered and left 5hem on the floor in the freezing cold 🙁. NEXT , sort out your deliveries , please .

February 10, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look