FlowersDirect.ie Reviews 

457
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering and prompt communication throughout the process. Many also appreciate the beautiful flowers and timely delivery, often receiving photos of the delivered arrangements. However, some customers also noted issues with product quality, receiving flowers that were not fresh, appeared wilted, or were damaged upon arrival. Others mentioned that the delivered arrangements sometimes did not match the online description or picture, and a few experienced problems with delayed or missed deliveries.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the beauty and freshness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising excellent delivery, same-day... See more

Order

Reviewers mention ambiguous feedback about their orders, with many expressing disappointment due to issues... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing disappointment over... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found flowersdirect.ie on a web search & bought a little hay box of flowers for my sister who just lose her beloved doggie. Ordered in the morning around 7am. Paid with ApplePay and immediately rea... See more

Company replied

Rated 5 out of 5 stars

Your Easter Tulips were very beautiful, delivered in good time, and your Customer Service was both professional and genuinely warm! My order had an issue which you resolved promptly and appropriately... See more

Company replied

Rated 5 out of 5 stars

Ordered flowers for the birth of my best friends daughter and accidently entered my billing address instead of the delivery address. Contacted the company (on a Sunday) and expressed my concern... See more

Company replied

Rated 5 out of 5 stars

Accidentally ordered the flowers to my house instead of my friend and they sorted this out for me instantly , delivered the flowers & balloon and sent me a picture of them at my friends door . They lo... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Flowersdirect.ie is an online flower store that offers a delivery service throughout Ireland. At Flowersdirect.ie we have gained a reputation for the quality of our customer service delivering beautiful flower arrangements and our delivery service. On Flowersdirect.ie, customers can order flowers from a large selection of arrangements and bouquets. Each flower arrangement contains fresh cut flowers expertly hand-tied by experienced florists. At Flowersdirect.ie we provide flowers for all occasions and our website is easily navigated which makes finding the perfect bouquet simple. Flowersdirect.ie also provides flowers for corporate and social events, weddings, funerals, birthdays and anniversaries. At Flowersdirect.ie we also cater for different price ranges and bouquets are available for all budgets.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(457)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totally reliable.

November 24, 2025
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hello, Trish. Thank you for sharing your feedback. This is much appreciated! :)

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Rated 5 out of 5 stars

Brilliant service

I had an issue with my delivery and it was rectified efficiently by Eloisa. Fantastic customer service.

November 7, 2025
Unprompted review
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Reply from FlowersDirect.ie

I'm delighted to hear that! We're so pleased that Eloisa efficiently rectified your delivery issue and provided fantastic customer service. Thank you!

Rated 5 out of 5 stars

I originally received Excellent Customer Service After a Disappointing Start flower delivery…

I originally received a flower delivery from flowersdirect.ie as a birthday surprise from my sister, but unfortunately, the package arrived in very poor condition. It had been delivered during very heavy rain, and the box, basket, and even the card were completely soaked. I was very disappointed at first and reached out to the company to share my feedback.

To my surprise, Flowers Direct handled my complaint with great professionalism and care. They sincerely apologised for the inconvenience and arranged a completely new replacement order, which was delivered promptly. The new flowers were even bigger and more beautiful than the original order, and I truly appreciate their effort to make things right.

I have to say, I’m genuinely impressed. It’s rare to find a company that treats its customers so fairly and takes responsibility in such an honest and accountable way. Despite the rocky start, I can now confidently say that Flowers Direct truly values their customers and stands behind their service.

November 6, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

We are happy to know that we were able to rectify your concern. Thank you for giving us a chance to resolve it for you. We are always more than happy to help our customers. Thank you for your positive feedback.

Rated 5 out of 5 stars

This company is amazing

This company is amazing. I ordered flowers for a special birthday and they were delivered on the day and at the time specified. I was kept informed throughout and emailed when delivered. Also, the driver who delivered brought them into the hallway which was lovely of him. I saw a photo and Wow, so beautiful.. would definitely recommend due to my positive experience. Price was excellent too. Well done to all!!

November 5, 2025
Unprompted review
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Reply from FlowersDirect.ie

Thank you so much for your kind words! We’re thrilled you had a great experience and loved the flowers. Your feedback means a lot to us Angie :)

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Rated 5 out of 5 stars

Spectacular service

It was very easy to order the flowers I wanted for my family members, and achieving delivery next day was spectacular, given that the address was on the Marathon route, and the weather was shocking. Definitely my go-to for flowers in the future!

October 26, 2025
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Reply from FlowersDirect.ie

We are delighted that ordering was easy and that we achieved next-day delivery despite the Marathon route and shocking weather, thank you for making us your future go-to for flowers, Anne!

Rated 5 out of 5 stars

Placing the order online was easy

Placing the order online was easy. I appreciated communication that the order was on its way and then proof of delivery. The arrangement met my expectations for what I ordered.

October 25, 2025
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Reply from FlowersDirect.ie

We are delighted the communication was appreciated, Dorothy. Especially the updates when the order was on its way, and that the arrangement met your expectations! Thank you.

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Rated 5 out of 5 stars

Ordering from another continent is not…

Ordering from another continent is not easy. FlowersDirect.ie makes it simple and they always deliver. Updating you until delivery. Thank you.

October 25, 2025
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Reply from FlowersDirect.ie

t is fantastic to hear that! Thank you for letting us know that FlowersDirect.ie makes ordering from another continent simple and that we always deliver, we appreciate your trust!

Rated 5 out of 5 stars

Would recommend

Ordered from outside of Ireland and everything went smoothly! Would recommend

October 25, 2025
FlowersDirect.ie logo

Reply from FlowersDirect.ie

It's great to hear that ordering from outside of Ireland went smoothly! Thank you for the recommendation, Gail.

Rated 5 out of 5 stars

Thank you

Thank you, my friend was delighted to receive her flowers to congratulate her on her Masters. The photo of the flowers showed how beautiful & well prepared they were by Flowers Direct.

October 25, 2025
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Reply from FlowersDirect.ie

That's wonderful news! We are thrilled your friend was delighted with her flowers and that the photo confirmed how beautiful and well prepared they were for her Masters congratulation! Thank you, Kareena!

Rated 1 out of 5 stars

Don’t give the recipients phone number

The website asks for the recipient’s number for delivery. Dpd then text them to expect their flower delivery completely ruining the surprise. Customer service refuse to take any responsibility

November 1, 2025
Unprompted review
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Reply from FlowersDirect.ie

Hi Aoibheann, thank you for your feedback. We do apologize if there has been an issue on your order. We will reach out to you via email to rectify this concern.

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Rated 3 out of 5 stars

Ordered a bouquet of flowers for my…

Ordered a bouquet of flowers for my girlfriend, ordered the large size but the size that came was not what I expected seems like it may have been the medium size, other than that delivery was quick ordered them quite late at night and they arrived quite quickly

October 23, 2025
Unprompted review
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Reply from FlowersDirect.ie

Hello Jason, Thank you for sharing your feedback. We sincerely apologies for the recent experience you've had with us.This is not our standard, as we always strive to deliver high-quality products and services. Please email us with the order number to make thing right for you. Here's our email address customer.service@flowersdirect.ie

Rated 5 out of 5 stars

Really excellent service arrived on…

Really excellent service arrived on time with no hassle

September 26, 2025
Unprompted review
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Reply from FlowersDirect.ie

Thank you so much for letting us know your order arrived on time with no hassle, Gerry. That's exactly how every flower delivery should be!

Rated 5 out of 5 stars

Accidentally ordered the flowers to my…

Accidentally ordered the flowers to my house instead of my friend and they sorted this out for me instantly , delivered the flowers & balloon and sent me a picture of them at my friends door . They looked immaculate and balloon was looking perfect too not like it had been sitting for days waiting to be sent . The gift itself was beautiful and the flowers bloomed & still are blooming lovely . Such a friendly , quick & speedy service I will definitely use again & recommend to others!

October 6, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you so much for taking the time to write such a glowing review. Knowing that the flowers are still blooming lovely and that you'll recommend us means the world to our Dublin team.
We look forward to helping you with your next order, Emma!

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Rated 3 out of 5 stars

Disappointed

The flowers received by my sister looked quite different from the picture of the the ones I had chosen. I understand that what’s in season is the determiner but the green leaves looked untidy and overdone. Also there seemed to be fewer flowers and the pale pinks were missing.

September 24, 2025
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Reply from FlowersDirect.ie

We appreciate you leaving a review. We do apologize if the order expectations were not met. We will reach out to you via email to rectify this concern. Thank you.

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