Flower Station Reviews 

Reply from Flower Station

Apr 1, 2026

Dear Bishr,

We’re delighted to hear that the bouquet was so well received! Your feedback truly brightens our day, and we’re grateful you chose us to help celebrate such a special occasion. We’ll be sure to share your kind words with Shahid!

Warm regards,
Aurora

Reply from Flower Station

Mar 19, 2026

Dear Euan,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your experience, particularly given the importance of Mother’s Day. We completely understand how frustrating and disappointing it must have been to discover that your order had been cancelled without clear communication, especially on such a significant occasion.

Please accept our sincere apologies for the lack of timely updates and for the confusion caused by the cancellation message. We also regret that your concerns were not addressed as promptly as they should have been. This is certainly not the level of service we aim to provide.

Your feedback has been taken seriously and shared with the relevant teams internally to ensure improvements are made to both our communication and order handling processes moving forward.

We are very sorry for the inconvenience and disappointment caused.

Kind regards,

Alex

Reply from Flower Station

Apr 1, 2026

Dear Robert,

We’re sorry to read about your experience and understand how upsetting this must have been.

We did previously request photos so we could properly investigate the condition of the flowers and take appropriate action. At this time, we have not received any images directly, which means we have not yet been able to assess the issue.

We appreciate you mentioning photos in your review, and if you’re still willing, we kindly ask that you send them to us at info@flowerstation.co.uk
so we can review this properly and work towards a resolution for you.

This is part of our standard process to ensure we can fairly assess and resolve any concerns.

We remain here to assist and would be happy to look into this for you as soon as we receive the images.

Warm regards,
Aurora

Reply from Flower Station

Mar 14, 2026

Dear Customer,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were disappointed with the longevity of the bouquet sent for your anniversary. Fresh flowers are natural and delicate products, and while we generally anticipate them to last around 4–5 days on average after delivery, their lifespan can vary depending on several factors such as the flower varieties included, room temperature, placement, and general care.

In order to properly investigate any potential quality issues, our policy asks that complaints are reported within 2 days of delivery and include photos of the bouquet as a whole. This timeframe allows our florists to assess the condition of the flowers while they are still in a state that can be fairly evaluated.

In this instance, the complaint was received more than 6 days after the delivery date, which unfortunately means we are unable to properly review the condition of the flowers at the time they were received.

That said, we never wish to leave a customer feeling dissatisfied. As a gesture of goodwill, we have offered to send a complimentary bouquet on a date and address of your choosing, and we would still be very happy to arrange this for you.

We appreciate your feedback and hope to have the opportunity to restore your confidence in our service.

Best regards,

Alex

Reply from Flower Station

Mar 14, 2026

Dear Joel,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand how frustrating this situation must have been.

According to our delivery policy, it is the responsibility of the sender to ensure that the recipient is available to receive the delivery. If the recipient is not available at the time of delivery, our drivers will leave the order in the safest place possible at their discretion. Once an order has been delivered to the delivery address, responsibility for the item passes to the sender/recipient.

In this particular case, our records show that the driver was in contact with the recipient at the time of delivery and informed them where the bouquet would be left. Because the driver was speaking directly with the recipient, a physical delivery note was not left. Additionally, photos of the delivery location were taken by the driver and automatically sent via email as confirmation of delivery.

As the order was successfully delivered to the address provided, we are unfortunately unable to justify issuing a refund. However, we do understand your concerns and, as a gesture of goodwill, we offered to redeliver the order even though the delivery was completed according to our procedures.

We always aim to provide the best possible service and appreciate your feedback as it helps us continue improving our processes.

Best regards,

Alex

Reply from Flower Station

Mar 14, 2026

Dear Martin,

Thank you for sharing your feedback, and we are truly sorry to hear that your experience did not meet your expectations, especially on such an important occasion as your anniversary.

During weekends we operate with a smaller pool of drivers while still managing a high volume of deliveries. We make every effort to deliver all standard residential orders between 8:30 AM and 8:00 PM, Monday to Sunday. However, on rare occasions when routes are particularly busy, deliveries can take place later in the evening and may be completed as late as 11:00 PM.

We completely understand how disappointing it must have been for the flowers to arrive later than expected and after you had already left for the evening. Our intention is always for our deliveries to add to special moments, not cause frustration, and we are very sorry that this was not the case for you.

Your feedback is very important to us and helps us review and improve our delivery processes, particularly during busy periods. We truly appreciate you bringing this to our attention.

Kind regards,

Alex

Reply from Flower Station

Mar 14, 2026

Dear Pamela,

Thank you for your feedback, and we are very sorry to hear that the delivery did not meet your expectations, particularly as it was intended to be a house-warming surprise.

Our records show that the driver experienced difficulty locating the address provided on the order. The street name entered was “Cranleigh”, whereas the correct street name appears to be “Cranley.” As these are two different streets located in different parts of London, the driver was unable to locate the property initially and therefore had to call to request clarification before completing the delivery.

Once the correct location was confirmed, the driver proceeded to the address and the order was successfully delivered at 5:59 PM.

We completely understand how disappointing it must have been for the flowers to arrive later than expected, especially when the timing was important for the occasion. We are sorry for the stress this situation caused and appreciate you bringing it to our attention.

Kind regards,

Alex

Reply from Flower Station

Mar 14, 2026

Dear Customer,

Thank you for your review.

Our same-day delivery service is available only within London postcodes, which are clearly outlined on our website together with the full list of areas that fall within our delivery zone.

In this particular case, the delivery address provided on the order was not located within a London postcode covered by our same-day delivery area. As a result, our team contacted you promptly to explain the situation before processing the order. Following this conversation, the order was cancelled in accordance with your instructions.

We always aim to be transparent about our delivery coverage so customers can check whether their postcode falls within the eligible same-day area prior to placing an order.

Thank you again for your feedback.

Kind regards,

Alex