I always wanted to make a surprise by sending some flowers to a sweet person. It’s a beautiful gesture. I’m glad she was amazed by the surprise and by getting this beautiful flower. My only disappoint... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more
I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The servi... See more
I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more
Company details
Written by the company
Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!
Contact info
55 Park Road, NW1 6XU, London, United Kingdom
- +442077247525
- info@flowerstation.co.uk
- flowerstation.co.uk
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Thanks that was wonderful and was…
Thanks that was wonderful and was received with gladness
February 1, 2026
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Happy with a service
you have delivered purchase in time and good quality. I can recommend
February 1, 2026
Wow what a lovely experience honestly…
Wow what a lovely experience honestly staff were so kind and warm and helpful - elena was sooooo kind and helpful and attentive she was patient and a pleasure
February 1, 2026
Unprompted review
Such lovey bespoke service !
Such lovey bespoke service !! Couldn’t recommend this place more. Elena was amazing 🩷🩷
February 1, 2026
Unprompted review
I was a bit hesitant to order..
I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The service was reliable and smooth. I haven’t seen the flowers in person but they looked great in the proof of delivery. Thank you Flower Station!
January 25, 2026
Unprompted review
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Great flowers and service
January 23, 2026
Unprompted review
Very friendly service
Very friendly service. Would come back and recommend to my friends
January 18, 2026
Unprompted review
Excellent service and lovely bouquet. Highly recommend
Excellent.
We are extremely happy with the service and the bouquet we recieved was lovely. I will definitely order from here again.
I also thought it was really great value.
Recommend!
January 17, 2026
Unprompted review
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Great experience
Recipient loves the arrangement. I appreciate the excellent communication and handling of this order, small as it was. I couldn't have hoped for a better experience, start to finish.
January 9, 2026
Unprompted review
Reply from Flower Station
Dear Meredith,
Thank you so much for your kind words! We are thrilled to hear the recipient loved the arrangement and that you had such a positive experience with us. No order is ever too small, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future!
Best regards,
Customer Support Team
This company is advertised as…
This company is advertised as international flower delivery, allows you to fill in your details with an international delivery address, takes your money and then emails 24 hours later to say they do not do international delivery - Google even advertised them for international flower delivery - avoid
January 4, 2026
Unprompted review
Reply from Flower Station
Dear Customer,
Thank you for your valuable feedback.
Please note that we do not offer international deliveries at the moment. On our delivery page we state our availability for our delivery services. Namely the Same-day one for London addresses and the Next-day delivery service for the rest of the UK.
Additionally, upon entering an address that is outside mainland UK you immediately were notified with a "Recipient Address Alert" stating the following:
"Please provide a valid UK delivery address. We currently deliver within the UK only. Orders to non-UK addresses can’t be processed and will be subject to a refund fee."
However, this alert was not heeded and the order was still placed which culminated in us contacting you and cancelling the order with your confirmation.
Kind regards,
Alex
Reply from Flower Station
Dear Bohdan,
We are happy to hear you had a great experience, thanks for the review!
Best regards,
Customer Support Team
Reply from Flower Station
Dear Zaid,
Thanks for taking the time to share your feedback! It means a lot to us.
Best regards,
Customer Support Team
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Great flowers and even better customer…
Great flowers and even better customer service from Samip. Would highly recommend.
December 30, 2025
Unprompted review
Reply from Flower Station
Thanks, Toristemofe! We are thrilled you had a great experience.
Best regards,
Customer Support Team
Had an extremely helpful experience…
Had an extremely helpful experience from Iris with making a bouquet. A wonderful job and everyone is lovely.
December 24, 2025
Unprompted review
Reply from Flower Station
So glad you enjoyed it, Reece! We look forward to seeing you again.
Best regards,
Customer Support Team
Very upset
I come here all the time and this time i had the worst experience ever. Normally all the staff are so friendly but this time i felt like i was a criminal. The guy kept giving me dirty looks I am a regular customer.He was rushing me into making decisions wasn’t being polite and kept staring around. Normally when I come I have such a pleasant chat and enjoy buying flowers this time it was different.
December 23, 2025
Unprompted review
Reply from Flower Station
Dear Mohammed,
Thank you for sharing your feedback, and we are genuinely sorry to hear that this visit did not reflect the experience you have come to expect from us.
We take great pride in offering a welcoming, friendly, and relaxed environment, so it’s disappointing to hear that you felt uncomfortable or rushed on this occasion. This is certainly not the level of service we aim to provide.
Your comments have been shared with our team so we can address this internally and ensure every customer feels valued, respected, and at ease when visiting us. We truly appreciate your continued support and hope you will allow us the opportunity to provide you with the pleasant experience you are familiar with on your next visit.
Thank you again for bringing this to our attention.
Best,
Customer Service Team
Wonderful Christmas trees
Cannot recommend highly enough for Christmas trees. I bought a last minute one on 22nd December and didn't expect much for £31 (including free same day delivery). Had a wonderful surprise when the 5 ft tree I ordered was generously sized (over 5'6) and a lovely shape with even, bushy branches (I am picky and usually purchase in-person). Fabulous tree and experience, as good as (/better than) any of the premium £80+ trees I've bought in previous years.
December 22, 2025
Unprompted review
Reply from Flower Station
Dear Rachel,
Appreciate the love, it means a lot to us! Hope to serve you again soon.
Best regards,
Customer Support Team
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I had a great experience with Iris
I had a great experience with Iris. She was extremely helpful, friendly, and knowledgeable, and helped me choose the perfect flowers. The arrangement was stunning and clearly made with care. Highly recommend this flower shop for both the service and quality.
December 15, 2025
Unprompted review
Reply from Flower Station
Dear Neelam,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience with Iris. She will be happy to know her care and expertise made a difference. We truly appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Customer Support Team
Poor customer service !
I ordered flowers on Tuesday November 25th for delivery on Friday December 5th , to commemorate a loved one’s death a year before . I received tracking information on Thursday 4th to say they were on the way. Further tracking information related that the delivery was delayed and would be delivered the next working day . The next working day would be Monday 8th December . Not only was this useless , flowers are a perishable item . After emailing Flower station I received an email from the company on December 6th , somewhat apologising but DHL had let them down on numerous orders and they would like to send an upgraded order for Tuesday delivery but I needed to respond by Monday at 2pm and they had managed to get the original order discarded as the flowers are a perishable item . I responded that I would accept their offer on Saturday 6th December.
The original order arrived on Monday 8th , wilted and disheveled and no further order arrived on Tuesday 9th or any other day this week.
I have not received any further communication , I have now requested an immediate refund .
Don’t use this company for guaranteed deliveries because they certainly can’t guarantee anything !
December 5, 2025
Unprompted review
Reply from Flower Station
Dear Sonia,
Thank you for taking the time to share your experience, and we’re truly sorry for the additional distress this caused on such a sensitive and important occasion.
Unfortunately, the original shipment was delayed by our partnered courier, which is not the level of service we expect or promise. When this was brought to our attention, we arranged a redelivery as quickly as possible. Regrettably, that redelivery was damaged in transit, and as soon as this was confirmed, a full refund was issued.
We fully understand your frustration. Flowers are a perishable and time-sensitive product, particularly when ordered for a commemorative date. While courier delays are outside of our direct control, we recognise that the responsibility ultimately sits with us, and we’re very sorry that this order did not reach you in the condition or timeframe intended.
Thank you for your patience while this was resolved, and again, our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
Alex
Super helpful
Super helpful, friendly and great service! Big shout out to to Mohammed and Alex!!
December 1, 2025
Unprompted review
Reply from Flower Station
Dear Danielle,
We truly appreciate your positive feedback. Thanks for choosing us!
Best regards,
Customer Support Team
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