Flower Store UK Reviews 27

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

A little glitch with one order resulted in incredible customer service from Amy who went the extra mile to put right! This is what will set this company apart from others when things don't go as plan... See more

Rated 5 out of 5 stars

First time using this new company and I'm very impressed! Beautiful flowers, delivered quickly and in excellent condition. There are plenty of them. I liked having a limited choice, it makes it straig... See more

Rated 5 out of 5 stars

ordered 2 days before required date, flowers were delivered on right day and very much appreciated as they were a birthday present

Rated 2 out of 5 stars

The flowers came to me instead of my friend. I sent you an email immediately to say I had put in the wrong name for the recipient and gave you the correct name but it appears to have been ignored.

Company details

  1. Flower Delivery
  2. Florist

Written by the company

Flower Store is a UK-based online florist headquartered in Bathgate, West Lothian, Scotland, specialising in letterbox flowers and larger bouquet deliveries with full nationwide coverage across England, Scotland, Wales, and Northern Ireland. The business is built around a delivery-first model designed for consistency, reliability, and scalable fulfilment across the UK. The product range is structured around nine core bouquet styles, each available in three clearly defined sizes. This includes letterbox flowers designed to fit through standard UK letterboxes for convenience and accessibility, alongside larger bouquets that provide greater visual impact for key occasions. By separating bouquet style from size, Flower Store removes unnecessary complexity and enables clearer, more confident purchasing decisions. All bouquets are hand-prepared and packaged specifically for UK-wide transit. Letterbox flowers are engineered for secure, compact delivery without compromising quality, while larger bouquets are carefully protected and dispatched via tracked courier services. Every stage of fulfilment is designed to ensure flowers arrive in optimal condition, maintaining freshness, structure, and presentation on arrival. Operating exclusively online allows Flower Store to maintain strict control over product standards, dispatch processes, and nationwide logistics from its base in Bathgate. Customers across the UK can schedule deliveries in advance, making the service suitable for both planned gifting and time-sensitive occasions where reliability is critical. Flower Store is built around clarity, consistency, and repeatable quality at scale. With a focus on letterbox flowers and structured bouquet formats, the business provides a straightforward, dependable way to send flowers across the UK, prioritising delivery success, product integrity, and a transparent buying experience.


Contact info

4.2

Great

TrustScore 4 out of 5

27 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Disappointed

I expected a a bigger selection of flowers . 2 bunches purchased, £45 and £35, but was very disappointed in them when they arrived. I will not use this company again.

October 8, 2025
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Rated 1 out of 5 stars

Not so good!

This was the first time that I have used Flowerstore. They arrived on the right day and the flowers were fine. However, there was a card inside which was not the card that I had chosen and it was also blank and did not have my message on. I felt very disappointed and it took the edge off a nice surprise for the person that I had sent it to! I am wondering whether I will use Flowerstore again!

April 14, 2025
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Rated 5 out of 5 stars

10/10 Customer Service

A little glitch with one order resulted in incredible customer service from Amy who went the extra mile to put right! This is what will set this company apart from others when things don't go as planned. Problems will always occur in business, it's how they handle them that makes the difference. Impressive .... and the flowers are beautiful.

February 18, 2025
Rated 5 out of 5 stars

Graduation gift success

For my cousin's graduation, I ordered the Lisbon bouquet. NGL, she was in awe of how vibrant and fresh the flowers were. What I loved most? Their video made her feel like a pro while arranging them. You won't believe this, but she said it was the best gift!

December 6, 2024
Unprompted review
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Reply from Flower Store UK

Hi Bruce,

Congratulations to your cousin! We're so happy the Lisbon bouquet made her graduation even more special. We're glad our video tutorial helped her unleash her inner florist. Thanks for choosing Flowerstore! 🌸😊

Kind regards,
The Flowerstore Team 🌷

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