Fluent Architectural Design Services Reviews 80

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Sunny Girn from Fluent Architectural Design Services helped redesign our property for our extension and renovation project. We highly recommend Sunny for his excellent communication and prompt re... See more

Rated 5 out of 5 stars

We are embarking on a loft extension and sizeable dormer to our 3 bed semi. Our neighbours used Fluent and highly recommended their services. We have not been disappointed. Tom provided us with an... See more

Rated 5 out of 5 stars

Tom came over to have an initial discussion about feasibility for an extension project and provided good advice which took into account potential cost and value. We instructed them to do the design an... See more

Rated 5 out of 5 stars

We spent 2 yrs working with others architects and plannings orgs trying to secure planning. We found Fluent via a local directory and our plans were passed within 3 months. They were an absolute bre... See more

Company details

  1. Construction & Manufacturing

Written by the company

Fluent Architectural Design Services specialise in helping home owners in and around Surrey, Middlesex, Berkshire and West London to create beautifully designed home extensions, loft conversions and new builds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

80 reviews

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Rated 5 out of 5 stars

Fantastic Service

The design service we received from Fluent and Sonata in particular was fantastic. They really listened to our requirements and came up with creative ways to solve space related problems. Their experience was greatly appreciated and we are looking forward to proceeding with the build.

July 26, 2024
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Rated 5 out of 5 stars

Planning and designing our extension

The service we have received so far has been excellent. It has been simple, straightforward and stress free. The entire company, from the initial visit from the architect, to the designers and planning department has been first class. They submitted our plans and the planning has been approved without any worries. We look forward to working with them on the structural/building regulations before we can start our exciting project. They have great ideas and always listened to what we want and made sure the space we envisaged would work for our needs

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

They are an excellent company!

They are an excellent company and I'm glad they were recommended to me. They make the planning application process feel super easy and handled everything. All the team members I have been in contact with are knowledgable and quick to respond - which has been fantastic. I would highly recommend them to anyone.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Extension drawing

Working with the Fluent Designs team was an absolute pleasure. From start to finish, they were incredibly responsive, kind, and lovely people to collaborate with. Their professionalism and attention to detail made the entire process smooth and enjoyable. Not only were they easy to communicate with, but they also offered a very competitive price for their services. I couldn't be happier with the extension design they created for me, which led to a successful planning application outcome. The team exceeded my expectations in every way. I highly recommend Fluent Designs!

May 2, 2024
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Rated 5 out of 5 stars

Amazing Team!

FLUENT's team have been assisting me with my project for a loft conversion and rear extension, handling everything from the initial design phase to submitting the application and making amendments. Vlad, in particular, has proven to be an exceptional designer, tailoring his work precisely to my brief and offering invaluable insights. We managed to finalize the design in just three revisions, thanks to his expertise. Elaine has also been incredibly helpful, diligently following up on the planning application, communicating with the planning officer, and promptly sharing any updates with me. Their team has truly made the entire extension project far less stressful. I wouldn't hesitate to highly recommend FLUENT.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, Expert, Friendly & thorough

Fluent have dealt with the design and planning application for our new home. The team has been incredibly helpful and have kept us informed throughout the whole process. They are professional and thorough and on many occasions have gone beyond their scope just to help us get the application through. 100% recommend them!

March 22, 2024
Unprompted review
Rated 4 out of 5 stars

Very Impressive Team!

We worked with Fluent Architectural services for rear/front/side extension and have been impressed with their services from Day1. They are very professional and each and every member on the team we dealt throughout the phases was amazing.
Sonata was our planning Architect and she is just AWESOME. On our screen sharing sessions, she was so quick on understanding the requirements, helping us with possible options to satisfy them and putting together them on a design plan as per rules/dimensions/standards. We were able to finalize the plan for such a big project just on 2 sessions.
I would highly recommend them.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I dealt with Sunny, he drew up our first set of plans within the timeframe I was advised. He was then very quick to make any amendments whilst providing on what would/would not be advisable with regards to getting our plan through the relevant permissions.

A pleasure to deal with, made the process easy and basically did exactly what he said who would do, when he said he’d do it.

I would recommend.

February 23, 2024
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Rated 5 out of 5 stars

Very impressed with all aspects of the…

Very impressed with all aspects of the work Fluent have carried out for me . From initial site visit, from drawing up and submission of plans, through to making necessary amendments/alterations . Always very quick to respond to a variety of questions about the work .
Would thoroughly recommend them .

February 12, 2024
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Rated 5 out of 5 stars

Experts with a great focus on customer service

Fluent were recommended to us by a friend for a house renovation and extension project we wished to carry out. From the very first call we had, the team have been professional, knowledgeable, helpful and quick to respond. We are not experts ourselves and Fluent have guided us at every step, have answered our questions in full but at no point made us feel anything other than a valued customer. They have a small practice level of customer service and partnering, with big business knowledge and experience.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Extension of Richmond House and outbuilding

We were recommended to use Fluent by a satisfied friend. They were great from start to finish. We worked with a few members of the team and all were professional, responsive and patient. Especially Sonata whom was fantastic.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Pleased to have found Fluent for our…

Pleased to have found Fluent for our project. Definitely made the process less stressful. Multiple packages available and you are free to use as little or as much as you like. Planning application team particularly helpful with guidance of what is likely to be approved in the area.
We would use their services again.

November 10, 2023
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Rated 1 out of 5 stars

Waste of time and money

Waste of time and money. Fundamentally produced drawings that could not be built. Offered zero options on the plans, tried to constantly sell me additional products, bad mouthed me to my builder saying the plans not working was my fault for not spending more money with them. Shocking

November 10, 2023
Unprompted review
Fluent Architectural Design Services logo

Reply from Fluent Architectural Design Services

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction and would like to address your concerns.

Firstly, we are pleased that your planning application was successfully approved on the first attempt, which reflects our commitment to delivering quality planning and design services. Our team strives to ensure that our plans meet the necessary planning requirements.

As you know I have personally tried to contact you to discuss your concerns and you have advised that you are not willing to speak to me.

We provided a free on site consultations where we discussed your requirements in detail and provided you with lots of useful advice with regards to layout, design and we went into lots of detail on how the drainage could be proposed for the location of the new bathroom. We made multiple iterations of the design during the process to show you different ways that the extensions and layouts could be proposed.

Regarding the construction-related concerns you mentioned, we want to clarify that the primary purpose of our planning drawings is to secure planning consent, as per industry standards. These drawings are typically not detailed construction plans, which is a common practice in the planning process. We understand that this might have led to questions from your builder, and we are always ready to provide additional guidance or clarification when needed.

We also offer a range of services, including building regulation plans and structural calculations, which provide detailed information for the construction phase. Our intention in proposing these services is to support and add value to your project, ensuring that all aspects of the build are covered comprehensively. We apologise if this was not communicated effectively or if it seemed like a sales tactic. That was certainly not our intention.

As for the communication with your builder, we assure you that it is our policy to maintain professionalism and respect in all our interactions. At no point would we intend to place blame on our clients or their associates. We value your trust and aim to foster positive relationships with all parties involved in a project. I have provided evidence of the conversation I had with your builder where at no point have we put any blame on you. We have simply just answered the builders question.

We understand following our email exchange that you are not willing to discuss with us or to allow us to provide a response to your concerns raised and will respect your wishes to not contact you any more.

We hope that the above explanation shows anyone else reading this review that the allegations are not factual correct and that we have done all we can to provide a service that meets the standards we set out as a business and reflect the large number of 4 and 5 start reviews.

Rated 5 out of 5 stars

Fluent helped to ease a challenging…

Fluent helped to ease a challenging situation and achieved the intended outcome. The team approached the project professionally and collaboratively, providing support every step of the way, from initial planning to guidance with objections from the local authority. Elaine Kimber played a key role in obtaining approval from the local authority despite initial objections. I would recommend the Fluent team.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional and knowledgeable

Very professional, knowledgeable and friendly company, it was a pleasure asking them to deal with my project, they know their stuff. I wish I had contacted them earlier.
Many thanks Elain and co.
I will obviously recommend them and if I have any other projects in the future I'll know who to call.

November 2, 2023
Unprompted review

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