The product is fine, although the quiz is very generic. Understandable, but the suggested set turned out to not be the best for my house The main problem I have is "Pam", the customer service... See more
Company replied
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See what reviewers are saying
I had some issues with 5 of the buttons when I first started using them. The support staff was wonderful and very informative. They offered to help by replacing the batteries or if needed sending new... See more
Company replied
We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He e... See more
Company replied
Still don't have the product only excuses about supply chain (so 2021). No commitment on delivery. Just horrible communication. I regret making the purchase. If it does not arrive in a few weeks I... See more
Company replied
Contact info
302 Washington St., #150-3668, 92103, San Diego, United States
- 5109253837
- info@fluent.pet
- fluent.pet
3.9
Great
686 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Nothing works
Buttons don’t work. Speaker doesn’t work. All charged up. Useless in present state.
C J Heatley
October 13, 2023
Reply from FluentPet
Hi Charles,
Thank you for letting us know you are still experiencing problems.
We had responded to the message you sent through our Contact Form on the same day we received it.
I have sent our reply again. Please check your SPAM folder. Sometimes our emails land there.
Thank you,
Pam
Customer Support Team Lead
Cust.Serv.->No sense
The Speak-up buttons are great. The newer light-up buttons that connect to the soundboard could be improved: namely the battery dies quickly (in comparison to the other buttons), and they may glitch with wifi fluctuations (like when the sounboard battery has died or the wifi has reset or there is a power fluctuation etc, which usually requires logging into the app, possibly resetting the button/soundboard). ISSUE: One light-up button never worked to begin with since it came, but they won't back the warranty unless I waste my time with a long appt. which my current schedule can't accommodate (as they only have certain days/times for these), & it is not worth my time for only one defective button to work this somehow into my busy schedule. This is a shame, as that is a waste of money, & it is irritating as they are not cheap. I had invested several hundred dollars into my setup at this point & when I had an issue prior with a new classic button, they sent one that worked with excellent customer service. (They should have done this as well in the 1st place with the light up button, given the circumstances).
Overall, the classic buttons and speakup buttons have been great and dependable. I recommend the speakup ones-they are much easier to hear and the voice reset is in a better location. The wifi light up buttons are good if you like to keep records-when they're working properly & dependably. I would not buy them again due to the customer service red tape as the warranty does not feel like it did anything in my situation: a solitairy button arrived not working within a set of 6, The rigamarole of an unnecessary long appointment with an agent in this situation seems silly (plus not all of us have the luxury of being available for the times they have avail. for this individual and there was only one person at that time to deal with it). I understand the logic, a new system will have issues & they want to ensure it is not user error. In my case, I had no issue getting the other 5 buttons setup and working. ONLY this one button would not work. That is a defective button & they should have replaced it. They should have just let me send that one back in return for a non-defective button at the very least. They chose not to do this in spite of the simplicity of this issue. I no longer trust their "warranty"-unless of course they resolve the issue. Then I would raise my stars as they are at a 3 due to this one issue. In conclusion: I'd still like my button replaced without dealing with the unnecessary red-tape. Fluentpet has otherwise been a positive experience for me and my pet (albeit I believe it is substantially overpriced as these buttons used to be found in the dollar store when they were the larger size & foam is very cheap).
October 11, 2023
Reply from FluentPet
Hi There,
Checking our communications I do see that there were several emails sent - one from an email address that you had stated no longer works. Multipe tickets can cause delays and confusion while trying to troubleshoot a technical issue, and you had stated there was more going on than just the one button not working,
As explained in one of our responses to you, we do honor our warranty, but we first need to determine if it is a hardware problem or perhaps a problem with the buttons' firmware, which is a fix that can be quickly and easily be resolved from our end.
A short conversation with our technician would eliminate anymore back and forth so we can quickly provide a proper solution for you.
it is our hope that you understand troubleshooting issues with the Connect can be much more complicated than with the Classic Button System.
I have sent an email to you with a link for a session with our Head Engineer. If you would prefer not to set that up then please let us know and we'll see what we do moving forward through a single ticket.
Thank you,
Pam
Customer Support Team Lead
I love the relationship, Fluentpet provided between my dog cat and horse
Fluentpet helped me to communicate with my cat, dog and horse which developed a deeper connection with my animals. The only thing I feel you’re not doing yet is marketing your product to the horse community because my horse really enjoys playing with Fluentpet buttons and learned these buttons faster than both my dog and cat!
October 10, 2023
Reply from FluentPet
Hi Lisa,
Thank you for taking the time to leave your review.
When we first started we focussed primarily on dogs. Then we learned from the cat community that cats want to communicate too! Teachers with other Learners (including horses) have started to reach out to us as well and although we have been overjoyed, it does take some time to catch up.
Rest assured, we'll get there! 😁 🐶😺🐴
Pam
Customer Support Team Lead
No Success!
I can't get my Maltese to use the buttons! It's been months since I got the fluent pet kit, and he hasn't pushed a single button. I am sad because I feel like I have wasted my money.
My Maltese is an AKC Good Citizenship Certificate recipient, and he knows many tricks. Presently, he is attending an agility class. The reason I am telling you this is so you know that my Maltese is quite smart. So, why won't he use the buttons?
October 19, 2023
Reply from FluentPet
Hi LKF,
Thank you for taking the time to let us know how your Learner is doing. Please don't be sad.
Your Learner could be sending you very subtle signs that he's interested, but they might be hard to spot. Consistency and patience is key and it's important to keep the time you spend with your Learner fun 😁
For assistance, please check out:
The Getting Started Guide: https://fluent.pet/pages/getting-started-with-talking-buttons
The Learning Center: https://fluent.pet/blogs/learning-center
And for more interactive help by our Button Teaching Experts, The FluentPet Academy Courses: https://fluent.pet/collections/fluentpet-academy-courses
And please also never hesitate to reach out to our Customer Support Team by emailing info@fluent.pet.
FluentPet supports our Teachers and Learners every step of the way!
Pam
Customer Support Team Lead
Reply from FluentPet
Hi There,
Thank you for taking the time to leave your review.
Welcome to the FluentPet Family! 🥰
Pam
Customer Support Team Lead
I requested the booklet that would help…
I requested the booklet that would help me train my dog and I never got it. My friend ran into the same issue. I now have the most expensive buttons that are completely useless and never going to be used. The amount you charge should immediately give buyers the booklet.
October 12, 2023
Reply from FluentPet
Hi There,
Thank you for leaving your review and for your feedback.
I am sorry that you didn't receive the tips and tricks from the Guide by email. Please do feel free to visit all the resources we have available at our Website:
The Getting Started Guide is still available on-line: https://fluent.pet/pages/getting-started-with-talking-buttons
The Learning Center: https://fluent.pet/blogs/learning-center
And for more interactive help by our Button Teaching Experts, The FluentPet Academy Courses: https://fluent.pet/collections/fluentpet-academy-courses
And please also never hesitate to reach out to our Customer Support Team by emailing info@fluent.pet.
Fluentpet supports our Teachers and Learners every step of the way!
Pam
Customer Support Team Lead
I never received a response
I never received a response. I did get a phone call and a voice mail message, however, no number was given and there was no answer when I called back.
October 12, 2023
Reply from FluentPet
Hi Kristy,
I am sorry you initially didn't see our chat replies.
After following up with you two times we added your email address and then when we still didn't receive a reply we called and left a voicemail message for you. Unfortunately, we are a small company and we don't have the resources to monitor the numbers we use to call out with.
The good news is, I see we did get your response and your request has been carried out 😊
Please feel free to contact us again with any other questions, concerns or comments.
Pam
Customer Support Team Lead
Did not receive email after consultation meeting
Our learner was not adopting in our last review after the boot camp/complimentary intros class. We were emailed a consultation. At the consultation, the employee said they would email us another code for the complimentary class, but we never received the email. We have continued modeling with our learner but he has not shown interest in adopting the buttons.
October 13, 2023
Reply from FluentPet
Hi Wesley,
I am sorry to hear that you feel your learner is not showing an interest in the Buttons. Sometimes their signals can be very subtle and difficult to interpret. Consistency and patience is key and remember to keep having fun!!!
About the email: have you checked your SPAM folder? Sometimes our emails land there. I have also forwarded your concern onto our instructor so she can look into it further.
Please email info@fluent.pet if you don't hear back soon.
Thank you,
Pam
Customer Support Team Lead
Panda's 1st words
Our little Panda is learning to ask for a cookie, and to go potty.
We're still in the early stages. We're hopeful he will learn this and be ready to add to his vocabulary soon.
October 13, 2023
Reply from FluentPet
Hi Sara,
Thank you for sharing how well Panda is doing. That is wonderful to hear. "Cookie" and "Potty" are very important words 😊
If you are looking for help, please feel free to check out our Learning Center here: https://fluent.pet/blogs/learning-center
And if you'd rather a more interactive solution with our Button Teaching Experts and/or other FluentPet Family Members, how about FluentPet's Academy courses: https://fluent.pet/collections/fluentpet-academy-courses
And of course, you can reach out to our Customer Support Team by emailing info@fluent.pet. We are always happy to lend a hand.
Pam
Customer Support Team Lead
Customer service doesn’t work yet the buttons that do are fine
All the other buttons are working fine, so it isn’t the Wi-Fi. Clearly customer service isn’t your strong suit. If it works great, if not, oh well!
October 12, 2023
Reply from FluentPet
Hi Sandra,
It is unfortunate that you are having problems with one of your Connect Buttons. Please do know that we received your message on chat and not only responded to it, but followed up twice to request more information and didn't receive a reply.
I have now sent you an email. Please check your SPAM folder. We look forward to receiving your reply so we can help you with that Button!!!
Pam
Customer Support Team Lead
Reply from FluentPet
Hi Todd,
Your order placed was a reservation for the Connect. We had sent several updates about your order, the last of which was on October 14, 2022. I don't see that you had responded.
I have just sent another email to you now. Please check your SPAM folder 😊
Thank you,
Pam
Customer Support Team Lead
Connect Base does not fit hex tiles
I purchased the connect base to integrate it into my hex tiles which had muffled my button outputs prior. The base came with 6 adapters to connect to the hextiles, and yet the adapters do not fit the hextiles... like at all. It is an incredibly bad fit and is not adaptable to work together. The base and connect buttons overall work well and are enjoyable.
October 12, 2023
Reply from FluentPet
Hi Jordan,
Thank you for leaving your feedback about the connectors for the Connect Speaker. Sometimes they can be a little stubborn to get in (we are working on correcting that) but utlimately they do fit.
Please do reach out to our Customer Support Team by emailing info@fluent.pet if you continue to have problems.
Thank you,
Pam
Customer Support Team Lead
Still waiting it's been well over a…
Still waiting it's been well over a month and haven't received it . All communications have been not helpful all links have not worked to track item
October 3, 2023
Reply from FluentPet
Hi Alex,
I am sorry there were delays with your package.
When we realized the tracking updates for your order had stopped, we reached out to you immediately to see if you had received your order (sometimes tracking is not accurate). At which point you had stated you had not.
The good news is, it looks like the reshipment has been delivered!
Please feel free to reach out again with any other questions, comments or concerns.
Thank you,
Pam
Customer Support Team Lead
One of my buttons went out already
One of my buttons went out the first day.
I thought it was just a bad battery and replaced it, but that wasn't it. They had me relink it, but it was completely non-responsive. Finally heard back from them after two days, they are sending a replacement button. I ended up using a different button to replace the word, but it's disappointing that one has already gone out within 24hours. Hopefully, that's not an indication of the rest of them.
October 11, 2023
Reply from FluentPet
Hi Katie,
It is very unfortunate when, despite our high quality control standards with the manufacturer, a button suffers from a manufacturer defect. That is why we do have the 2-year warranty program.
I see we have just recently received your shipping address confirmation. We will get your button replacement issued very soon.
Thank you,
Pam
Customer Support Team Lead
Great product
Great product, fast shipping, nice packaging, customer service was quick to respond and very helpful.
October 12, 2023
Reply from FluentPet
Hi Wendy,
Thank you for leaving your review.
It was a pleasure to help you.
Please feel free to reach out anytime with questions, comments or concerns you might have.
Pam
Customer Support Team Lead
Love all the support available on the website
I really appreciated all the information available to help you teach your learner. Also, they offer classes for more information. The buttons are very durable and fit snugly in the tiles. I love how the tiles fit together. So far my dog and I are having fun with our buttons.
October 11, 2023
Reply from FluentPet
Hi Laurie,
Thank you for leaving your review.
It is great to hear that you and your learner are enjoying the buttons and are finding the learning resources we have available helpful.
Keep having fun!😍
Pam
Customer Support Team Lead
Truly enjoying Fluent Pet
Truly enjoying Fluent Pet. All orders I place, are received very quickly. The follow through of their emails checking in on us to see how our training and use of the buttons are very refreshing to have in this day and age. The opportunities that are offered as for their Summit Zoom meetings, and their initial start of getting them to start pressing buttons was really helpful.
October 10, 2023
Reply from FluentPet
Hi Holly,
Thank you for leaving your review. Your feedback is very helpful.
We are very happy that you find our follow-up emails helpful. It is important to us that the buying experience is a positive one, and we don't stop there. We want to support you and your learner after that to help ensure your success!
Pam
Customer Support Team Lead
Still working on setting it all up.
October 2, 2023
Reply from FluentPet
Hi Jennifer,
Thank you for letting us know you are getting your soundboard setup.
If you need any assistance, please feel free to refer to our Learning Center here: https://fluent.pet/blogs/learning-center
Or email info@fluent.pet and our Customer Support Team will be happy to help 😊
Pam
Customer Support Team Lead
Great product and fast shipping
October 6, 2023
Reply from FluentPet
Hi Katy,
Thank you for leaving your review.
Welcome to the FluentPet Community! 🥰
Pam
Customer Support Team Lead
Extremely slow to ship
Extremely slow to ship. Took 5 days to mail out. Still have not received order.
October 6, 2023
Reply from FluentPet
Hi Christine,
I am sorry you were frustrated about the shipping times. I do see that the 4-10 day shipping option was chosen for your order, and there was a bit of a delay because FedEx tried to deliver your package once unsuccessfully.
The good news is, I see it has been delivered now!
Please feel free to reach out with any other questions, comments or concerns you might have moving forward by emailing Customer Support at info@fluent.pet.
Thank you,
Pam
Customer Support Team Lead
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