FlyGo Italia Reviews 

Average. Customer service hard to reach.

I bought Ryanair tickets through Fly Go. I was informed that the hours of the flight had changed and I could accept or decline and receive a full reimbursement. I declined and was promised a reimbursement that never came. Now I was sent and email from antifraud at fly go telling me that in order to get reimbursed I have to bring original documents to the Court House in Bucarest! It is a total scam I and I was robbed of my money!!!

DO NOT USE THIS COMPANY! YOU PAY MONEY AND DO NOT GET ANYTHING

This is absolutely a website to avoid. They are stealing your money and you won't have your tickets. Any opportunities to contact them, and the money (and the holiday) fly away...

I booked a flight through FlyGo and paid, but never received my tickets. I tried contacting them several times: their phone lines are either disconnected or active but they never pick up – they leave you on hold forever. There's no way to log into your account on their website, and they don’t respond to any emails.

I've already sent multiple messages and got no reply. This company is completely untrustworthy. I was forced to file a fraud report with the police (Carabinieri).

Avoid FlyGo at all costs.

Never I have had a worst experience with RYANAIR in just for having my check-in lot of calls

For the fly for coming back RYANAIR said in the Airport that I have to pay again the fly because it was overcrowded and if I didn't I will not fly in his plane

Is like the Mafia worst because u think is normal fly company RYANAIR but it's not

FRAUD! FRAUD! DONT TRUST THIS AGENCY FOR YOUR FLIGHTS!
Never had my flight reservation or money back!
They sent really strange email with a request of the card number and my personal info and after 1 hour sent another one with a cancellation of transaction!
Never had those money!

I am truly thankful to the company and especially Maria Elena for providing me with the tickets right in time for my travel.
Waiting so long for the confirmation has been stressful, thus I would recommend to avoid this situation ot customers. However, I am now relieved and very happy of the services received.

I thanks MARIA B. that solved my problem through Messenger, and I receive my confirmation.
I just dislike the poor comunication, for example why don't send immediately the number of booking? and especially the impossibility to speak with someone except by Facebook messenger in the Fly Go Italia group.

After having tried to contact the Customer service by phone without sucsess, I asked on the chat to get the ticket and I got them by e-mail.

It’s a scam guys !!!! I booked a flight and can’t make check in cause the flight does not exist!!!!

I thanks MARIA B. that solved my problem through Messenger, and I receive my confirmation.
I dislike only the poor comunication, in example why don't send immediately the number of booking and the impossibility to speak with someone except by Facebook messenger in the Fly Go Italia group

May, 22 I booked 4 flyes and I didn't received anything up to 13 days pausa thay write to me about in one email from them.
Romanian call centre speak only spanish and romanian language.
Not really a good service.
From 10 days of silense, I start to add MasterCard VIP consierge. +3 days MC called to them callcentre... and BINGO!
I've got my tickets.
Very strange servise. I don't know khow someone try to solve this silense without MC VIP?

It is a scam, they will not send you tickes, no refound, they will take your money, hope also they will be scammed, don’t trust them.

Bought a ticket on the 10/04/2025, at 27.05.2025 i still do not have a reservation number. I have the need to make a change in my flight but without the ref. N. I can't do anything. Very bad experience, no answer to mails, hours waiting at the phone to talk to customer service. DO NOT BOOK WITH THEM, THEY ARE JUST A SCAM

Agree with all of the comments regarding the poor user experience and lots of useless stress created by an extremely uncomfortable process.

However, if you manage to contact them via chat you receive the answer fairly quickly, and I have received the tickets in two days. I also checked them on airline websites and they are valid.
Needless to say, Fly Go will keep receiving negative reviews until they will clarify this process from the beginning BEFORE the payment to avoid people loosing their time and patience for no reason.

An angel supported me to allow me to fly. It's a long story,but well ended.
Thank you very much for your precious help.

DESCRIZIONE IN ITALIANO/INGLESE
BOTH IN ITALIAN AND ENGLISH

Would give 0 stars or -5 but I can't. My mother was ripped off like many others on Fly-go.it in January. She bought some tickets but never arrived. We asked for a refund in February but we are still waiting.

I HAVE STARTED A PETITION ON CHANGE.ORG TO BRING DOWN THESE SCAMMERS. LET'S BRING THEM DOWN TOGETHER. YOU CAN GO TO "change.org" AND SIGN THE PETITION CALLED "Shut Down Fraudulent Website Fly-Go​.​it"
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Vorrei assegnare 0 stelle o -5 ma purtroppo il sito non me lo permette. Mia madre è stata truffata, come molti altri, da Fly-go.it a gennaio. Ha acquistato dei biglietti, ma non sono mai arrivati. Abbiamo richiesto un rimborso a febbraio, ma stiamo ancora aspettando.

HO AVVIATO UNA PETIZIONE SU CHANGE.ORG PER ABBATTERE QUESTI TRUFFATORI. FACCIAMOLO INSIEME. POTETE ANDARE SU "change.org" E FIRMARE LA PETIZIONE CHIAMATA "Shut Down Fraudulent Website Fly-Go​.​it"

I've managed to talk by phone with an operator after a long waiting time but he was very gentle and he satisfied all my requests. I finally consider positively this experience with fly-go.
Mary