Global Travel & Cruise Reviews 

82
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful recommendations, ensuring the entire booking process remains completely stress-free and enjoyable. Many visitors emphasize that team members are exceptionally knowledgeable, patient with questions, and always willing to go above and beyond to satisfy unique travel preferences. Some reviewers were happy with the ongoing support, noting that agents efficiently handled multiple change requests and monitored flights long after the initial purchase. Consumer feedback consistently highlights prompt communication and seamless coordination when organizing complex multi-destination holidays or cruises. Travelers repeatedly mention they would never book anywhere else due to this consistent high level of reliable service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, friendly,... See more

Booking process

Reviewers highlight positive aspects of booking process, describing the experience as straightforward,... See more

Holidays

Clients share positive opinions on holidays, noting that the entire planning and booking process is... See more

Service

People report high satisfaction with the service, highlighting professional and knowledgeable staff who make... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recommended to Global by a friend a few years ago and have used them ever since. Always great service from the lovely team at West Kirby. Good hotel recommendations, flight bookings and transf... See more

Rated 5 out of 5 stars

We had our 30th wedding anniversary coming up and because we couldn't do anything for our 25th (Covid restrictions), we decided to make this anniversary special. We had chosen Oman as our venue and ca... See more

Rated 5 out of 5 stars

Maria Wright is a blessing to the company! Maria is professional, informative and knows everything to know about travel, countries and excursions, probably as she has been to most! Maria booked Mexico... See more

Rated 5 out of 5 stars

Totally stress free experience with local Global Travel Company, West Kirby. Katie and Claire always go above and beyond with booking hotels and requests. Friendly and experienced staff and always fe... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Travel Aggregator
  4. Travel Clinic

Written by the company

A friendly travel agency specialising in tailor-made travel for over the last 20 years, Global Travel is your truly independent travel agency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(82)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent and first class service

Totally stress free experience with local Global Travel Company, West Kirby. Katie and Claire always go above and beyond with booking hotels and requests. Friendly and experienced staff and always feel confident with any recommendations they offer. Would never go anywhere else. Highly recommend this Travel agents.

September 30, 2025
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you, Val! :)

Rated 5 out of 5 stars

Claire organised full holiday for us…

Claire organised full holiday for us from booking planes, hotels. cruise and taxis between various locations and everything went like clockwork,a big thankyou to Claire for helping to make our holiday a memorable experiance

September 20, 2025
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you for your lovely review! :)

Rated 5 out of 5 stars

Excellent Customer Service

Whenever I can, I like to spend my money with independent local businesses and Global Travel is a very good example why. We received excellent, friendly and professional service (thanks, Maria) when we booked a cruise through this company. I recommend Global and we will certainly be using them again.

September 5, 2025
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you for such a kind review, Geoff! :)

Advertisement
Rated 5 out of 5 stars

Fantastic booking experience

Fantastic experience with booking our 10 night trip to Majorca with Global Travel, West Kirby. It was a great experience to be able to book with someone in person. We went in with a hotel in mind and Amy and the rest of the team managed to find the best price for us and tailor it to fit our needs. We had all our documents printed out for us and were provided with regular updates by the team. We love booking with Global Travel - have just booked our 3rd holiday with them.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

Just returned from 11 nights at the Riu Palace in Mexico with my 2 teenage kids. I highly recommend the hotel it was superb. We have made some amazing memories and met some lovely people.
Thank you to Amy and the girls at Global Travel, your advice, knowledge and customer service has been first class, I will definitely be using you again

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer services

Having Maria as our local high street Global Travel Agent, took all the stress out of booking our recent holiday to Turkey. She listened to our requirements, provided us with the best package deal she possibly could whilst tailoring the holiday to our exact requirements. Maria even went ‘ behind the scenes’ contacting both the hotel & Jet 2 to ensure our journey, arrival, accommodation & return journey totally met our needs.
The superb Customer Service - especially Maria’s reassuring communications - have left us in no doubt about highly recommending Global Travel.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company to book with

Amazing to book with, an extremely customer focused, experienced and attentive team who take the stress out of booking our travels.
Maria was fantastic at sorting our travel to Tenerife emailing the hotel and checking us in and following up on our holiday experience - really going the extra mile.
Fabulous attention to detail and customer experience all round from all the staff at Global travel - a pleasure to deal with thank you

July 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

complete service including checking on online

So convenient booking with local company and actually talking to someone. Also knowing that if that are any problems there is an office to call at. We had a great holiday at a tui magic in Ibiza, all inclusive with great fresh food and exceptional service from all staff.
We will definitely consider going back.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

No stress booking holidays

We are not very good with booking online,but Maria at Global done everything for us ,checking us in also printing all info we needed she is amazing as are other girls in there .They do it all with smiles and chat to us for ages .Maria makes it all so easy best way to book holiday . Highly recommend.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Support our local travel agency

We have been using Global Travel for a few years now.Much prefer to sit and talk through our plans with helpful staff,than the cold face of the internet.Lets support our local businesses and especially those that excel

May 31, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Honeymoon -claire

Claire Caslin booked our honeymoon. We couldn’t have asked for a better service. Thank you so much! Easy, good communication, great hotel! Would recommend Claire in the future and will use her for all our future holidays!

June 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

We went in to Global Travel to Experience New York Global Travel to enquire…

We went in to Global Travel to enquire about a package break to New York. Sarah was very helpful and well informed about New York which was obvious in the advice she offered. Within a couple of days she provided flight details and a range of hotels to consider and select from. We finalised our choices with a visit back to the office and are very pleased with the steps she took to enhance our package.

July 3, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look