FlyBuys Reviews 

Number 1 because there is no other choice, I had to select it to move on. I have spent a week trying to get missing points not allocated for the Curtis stone cookware. I think I know more about this range than anyone in store or in the overseas call centre. The worst customer service I have ever had by Flybuys. Staff putting you on hold at opening of the call, then proceeding 3 more times. Told a manager will call you and it never happens. I even went through Coles to help but I’ve ended up back to the call centre. I don’t think I would bother with this type of campaign again. You’re really shopping for products you don’t need.

YOU'RE BEING RIPPED OFF WITH THE CURTIS STONE RANGE!!! All about tracking to sell you more crap you don't need. This website is bad. Sign in to check credits only to be prompted to go to another site to use three factor authentication! WTF are these web designers doing? Can't chat with anyone unless you accept their tracking Cookies , that should not be an option! Complain all you like but these money hungry goons don't care one bit! WTF is this actually about? Tracking to sell more crap we don't need and promote so called chefs to sell a product that's cheaper to actually buy and not save for the points this is a SCAM!!! but you people are stupid to follow this trend of spending THOUSANDS to get enough points to get something for "free" when it's far cheaper and more than likely, safer, to buy more reputable products from actual stores not this joke of a Curtis Stone clown range what a rip off!!! Spend $20 for one point? 90 points for a "cast iron skillet" and if you add it up, that's $1800 dollars to score a so called cast iron skillet that would cost you maybe $100 at a decent BBQ store. THIS IS A SCAM ON COLES BEHALF AND THEY KNOW IT!

Why can't I log in to the online site? I need to replace a lost plastic card as I don't want the phone app (more junk on your phone). Every time I try to sign in I get the "Aw, Snap" or "Unable to open this Page" message. I've been trying for a week now. Can anyone from Coles explain please?
I'll just keep using my Woolies Everyday Rewards Card 'cos I can use that every day...

Yesterday I had displeasure of dealing with Flybuys online chat questioning why the Flybuys points hadn’t been credited to my account for the purchase of 2 new phones from Officeworks. The agent was dismissive and advised I hadn’t entered the Flybuy card numbers which was factually incorrect. I requested a manager call me. To his credit he did call at the time agreed, but then things went down hill rapidly. The manager did not and would not listen that there was a 5 times points promotion. We went around in circles. The customer service at Flybuys is no existent. When things don’t go to plan if a company has great customer service situations can be resolved. I have no faith I will ever see the points. I acted in good faith when I made my purchase and added my Flybuys membership number. I find it appalling that Flybuys can get away with holding up their responsibilities to their members. Please not I have no issue at all with Officeworks they were fantastic. You will also note I have deliberately not mentioned the 2 staff member names from Flybuys.

The FlyBuys app is currently NOT showing your activities IN DETAIL but it is showing some sort of 2 squares that you've done in the last six months what is going on what is wrong with this company. ? At least Woolworths Everyday Rewards are up to date and you get your points straight away. No issues ever with them.

Disgusting! After 20 years of being a customer of flybys my account was hacked. Gift cards sent out to a completely different email address no confirmation from my end needed for this and no help from them at all. Told the gift cards can't be cancelled or my thousands of points refunded. 20 years worth of flybys down the drain with no help what so ever. As I said ABSOLUTELY DISGUSTING. Will be closing down my account and I wouldn't ever waste my time with them again. They have no security measures put in place and it's 2026! Care factor from anyone there 0 not even so much as an email to let me know the outcome!

Had my account scammed of $150, somehow accessed my fly buys account and got gift cards sent to some random email, I contacted them only to be told pretty much bad luck, cards have been spent and from now on watch out for scams that may look original! Can’t understand how gift cards can get sent to some random address!! Will let my feet do the talking and shop at Woolworths from here on in

Complaint - Customer Service - Customer Communications

Fake offers again!!
Free Barilla Pasta - Refused at Checkout.
Refused again by Flybuys Customer Care
Dimwits
😠😠😠👎👎👎🤬🤬🤬😡😡😡

The company can improve by being honest and not ripping people off, i got the email, spend $60 for 4 weeks, get $50 to spend ar the end, spent over $60 in the first week, thats it, no email for second week, great way to make people spend money at coles, i am far from happy, not the first time this has happened but I was prepared to give you a second chance

Absolutely wasted my time the most stupid app I've ever encountered, a multi billion business and this is all you got looks like Drakes for shopping from now on further away but mate coles is out bye.

They answer the phone via an AI assistant and then you wait for over an hour before you get through to a person.....who can wait that long? Are they really that busy? Tried the 'chat now' on their website - same story. They finally answered me 1 hour and 2 min later but I had given up by then! 2 minutes later they shut down the thread. Trying again now and same issue.

Terrible customer service, if I could give them no stars I would. False advertising on points, and offers. Spent about 2 months chasing points for a promotion which was advertised for up to three items, when Flybuys was saying it was only one. I had a screenshot to prove the offer! I’ve finally reported it to consumer affairs for false advertising. The time I have spent chasing this is absolutely ridiculous! Calls keep dropping from flybuys and they never call you back because they just don’t care!

TERRIBLE experience with the customer service support team 😞. frustrated me with all the security checking questions. I couldn't handle it any longer, had to drop the call. And it all was just in order to find the most recent receipt to proof the purchase. It didn't appear in our online app. One million security questions, about me, then my partner, old phone number, new phone number, card details, date of birth for both, and then after all that i had to provide an id details as well, what a hack??? Is it an online banking or what??? It's just a receipt. TERRIBLE, CRAZY, FRUSTRATING EXPERIENCE 🤮🤮😓

Recently I turned my points into dollars. After the transaction I had 7 points. A day or so later I completed a survey which was to give me 50 points. My calculations told me I would have a 57 point balance. Guess what, by balance now sits at 46 points. Flybuys sucks!!!

The customer service centre is easily the worst i have ever dealt with.
From condescending staff members to not supplying a reference number for the call or connecting me with senior staff to make a formal complaint.
If this was a paid membership I would cancel on principal

Worst reward program ever. Do not trust them or their partners. They took away my hard earnt reward credit at Coles just because I didn’t spend it in the following month after I had earnt it. Bad bad company with the worst terms and conditions. Scam.

I religiously look at the promotions and I activated one which was buy $50 of groceries for 4 consecutive weeks and be rewarded with fly buys equivalent to $50. I have recently checked and fly buys do not see me having activated that promotion.
I’m very disappointed and will not be using shops that have fly buy rewards
🙁

Since the most recent update, I have had 2 activated fuel offers disappear.
Should also have a new fuel offer which still hasn't appeared on the app after several days.

I selected one star only because it was required in order to submit a review. If I had the choice, I would not give any stars.

I had a very disappointing experience with Flybuys customer service. The only support option available was Live Chat, and I could not find any way to lodge a formal complaint.

I was on Live Chat from 12:05 pm until 12:46 pm, repeatedly being asked to provide highly personal information. I found the amount of private information requested very uncomfortable. During this lengthy process, the chat disconnected several times, and I was transferred between multiple agents, only for the conversation to close before my issue was resolved.

My enquiry was simply about updating Flybuys points for a purchase that was more than seven days old. Despite me explaining this several times, I was repeatedly told to return to the store if it was within seven days, which was not relevant to my situation.

After spending more than 40 minutes trying to resolve a straightforward issue, I checked my Flybuys balance and realised I had just over 2,000 points, worth approximately $10. It made me question whether the time, frustration, and amount of personal information I was asked to disclose were worth such a small value.

Overall, the customer service experience was frustrating, inefficient, and disappointing.

Absolutely useless. You cannot access any information, their web pages just go round and round in circles. There is no way to contact them. Their virtual assistant is useless. They connect you with a real person and nobody responds.