FlyBuys Reviews 

Absolutely atrocious. App difficult to navigate and doesn't prompt to use points for shopping when it should, unlike other supermarket app. :(

Meh. Its a gimmick. So stores can raise their prices. You arent really saving anything. You actually end up spending more. Its another corporate greed tactic

writing to raise a concern regarding your latest promotional offer. In the past, the target was $110 per week for four weeks to receive $50 off, but now it has increased to $130. This change makes it clear that customers are being pushed to spend more money to access the same reward, which feels unfair and discouraging. With the cost of living already rising, many families cannot afford these higher targets. It seems Flybuys is prioritising profits over customer loyalty. I urge you to reconsider and offer fairer deals.

No help with a scam, so I lost $300. I set up a new account and tried to obtain an additional card. The sytem would not accept my address even though it showed other apartments in my building (which has a Coles supermarket on the ground floor. The automated system is worse than useless and the help number always gives the “busier than usual” b/s

Missing points sent them all the details no reply advised bunnings this is possibly a scam and should not support this type of outfit

Should advise customers that it takes 30mins for in app discounts to be applied after activating. My 10% discount was not given at checkout and it took two phone calls to an inefficient call centre to resolve.

Run by AI can't speak to a human! Card and App does not align - two different systems. No bonus points awarded, points balance not correct. Useless program!

Rang flybuys today
Had the card for all most 6 years my account has less then $5 the lying rude women on the phone said my card is only one year old. I have been using my card the whole time 6 years at coles and bunnings. Spent thousands of dollars. There should be a date of issue on the card. I have been scammed.

Flybuys is completely unable to resolve issues. I can't transfer points to a partner - Velocity, they are incapable of fixing this. More often than not my call drops out. I have wasted countless hours. Very very long wait times.

Customer service was like dealing with zombies, lacking any initiative. No one actually listened or tried to solve the issue. They just recited scripted responses like a broken program.

After unsubscribing from all their emails (I have never subscribed in the first place), I keep getting 2-3 emails per week from them.
Marked their email address as spam now.

The WORST customer service there could be. Rude, talk over the top of you while answering their questions. Ended up hanging up because they were a waste of my time.

My wife and I redeemed some flybuy points to get a Sunbeam air fryer. We organised food to cook the first night and unpacked the new appliance. To our dismay the keypad wouldn’t work and couldn’t program the menu. While unpacking the air fryer it appeared to be have been opened previously as the packaging wasn’t where it should have been.
Now that we have been trying to return the product, flybuys customer service were saying that our details were insufficient or incorrect yet they were good enough to send the product out originally. They requested a copy of my mine and my wife’s drivers license. Each time there’s a problem they require 5 working days to respond.
We are still in the process of resolution but
If you are thinking of using your points, just request the money. It seems like they can’t resolve a dispute when there’s a problem with the merchandise.
It’s really feeling like a scam. This appears to be a defective product from Harvey Norman Commercial.
The Flybuys customer service work on the theory that you’ll just give up. The customer service have been very unhelpful and my wife tells me bordering on rude.
Personally I would give the Customer Service at flybuys a lower score but this format doesn’t let me !

Ongoing Account Access Issues – No Resolution in Sight

I’ve been trying to resolve an issue accessing my Flybuys account since March, and despite repeated attempts, nothing has been fixed. I’ve gone around in circles with multiple customer service representatives over the last few weeks, repeating the same details over and over without any progress.

Each time, I’m met with scripted apologies like “super sorry,” which feels dismissive and insincere — especially when no one seems to actually take ownership of the issue. There’s a complete lack of continuity in support; no one seems to read the previous notes or understand what’s already been tried.

After weeks of back and forth, long wait times on both phone and chat, and absolutely no resolution, I’ve lost confidence in Flybuys’ ability to manage even basic account problems. For a program connected to major retailers, the standard of support is shockingly poor.

Cannot get through to customer services via phone and if you email you get a different person each time responding and they do not seem to be able to see what their colleagues have previously discussed with you. Have spent hours trying to get into my account and have now given up.
Terrible customer service!

Flybuys do the right thing and stop using offshore call center - had an error for your 10k points by spending $70 for 4 weeks offer due to the error from your end - expected already for bad service - talked to your first agent named Joan - scripting and when I told her that my story then she went silent and raised up her voice / when I want to have her manager to talk to me then she put me on penalty hold and initially refused to transfer to her manager then she was reluctant to do so - then when her ‘manager’ Kat took over she was totally blunt on the phone and claimed that I have to spend 2x $70 for same week as manual adjustment - when being asked to send me email for confirmation and she was reluctant as well - when complained re her staff then she tried to avoid my topic by 100 percent scripting - woollies everyday rewards never encounter such issues as such offer just disappeared from your app and god know you just changed your T&C from your end and definitely flybuys is the loyalty program that could not be trusted and the poor service I encountered today could be used for good case study for my team members - you guys should feel shameful for the service you provided from your Manila call center - this is what we should call as customer disservice!!!

I have done a lot of shopping at various Coles supermarkets.
I had the Smeg knife credits added on, (current promotion) however the $ value has not been added to my transactions. In some cases I have had the flybuy points added on within 7 days as per their terms and conditions, because I did not have my f/bs card with me at the time of the transaction.
I have hundreds of $s owing to my account for December.
This isn't a one off issue, this happens many times.
I've been in touch with their team members before, and I don't think I have the energy to go through it again.
Please employ an IT SPECIALIST and fix your failing system. It needs an URGENT UPDATE.

Would give them minus stars if I could. Didnt get my 8points on petrol for six months was told I needed to produce the fuel receipts WTF who keeps them!! Will now just shop at woolies and Ampol with the rewards card

Flybuys induced unnecessary spending by telling me I had enough credits for free SMEG knives from Coles. I ended up paying for the knives - full price. I've reached out 3 times, even wrote a complaint. Nothing has been done.