Frontier Airlines Reviews 1,504

If I could give Frontier Airlines negative one million stars, I would.
My family recently traveled from Buffalo to Atlanta with Frontier, and it was—without exaggeration—the worst airline experience we have ever endured.

On our return flight, Frontier canceled the flight more than 10 times between 7AM and the afternoon. Passengers were forced to stay on the plane for over five hours, with Frontier refusing to allow anyone to deplane without forfeiting their ticket and luggage. This was not just inconvenient—it was inhumane.

No food. No water. No air circulation. No communication. And no compassion.

The heat became unbearable. The crew repeatedly ignored pleas for assistance, and due to this gross negligence, an elderly passenger—over 90 years old—suffered a seizure from the heat and dehydration. It was horrifying to witness, and entirely avoidable.

This isn’t just poor service. It’s a complete failure of basic human decency and safety. Frontier treated its passengers like cargo, not people. Holding passengers hostage on a plane for hours under threat of financial penalty is unacceptable. And refusing to provide water or food during that time is outright abusive.

I strongly urge anyone considering Frontier: do not waste your money or risk your well-being.
This is, without question, the worst airline in America.

My first time flying with Frontier was a nightmare — and I was traveling with a 2-year-old.

First, our flight from Atlanta to San José was canceled last minute. We spent hours being shuffled from gate to gate before finally receiving hotel and food vouchers late at night.

Then, on the return flight, Frontier lost my toddler’s car seat. We waited at the airport until almost 2:00 AM and were forced to use an unsafe seat to get to a hotel. I had to buy a new car seat, pay for a hotel, and cover extra food and transport. I filed a proper claim with receipts and documentation.

What did Frontier do? They just closed the case without reimbursing a cent. No explanation. No follow-up. Zero accountability.

I even filed a complaint with the U.S. Department of Transportation (DOT). Still nothing from Frontier.

I’ve spent countless hours trying to get a resolution. If Frontier won’t invest time in fixing their mistakes, I’ll invest mine in making sure other families know how risky it is to fly Frontier — especially with kids.

Avoid this airline if you value safety, respect, and communication.

If I could give them less than a 1 star I would.

Over a 4 hour delay, zero cares from anyone, zero information to help plan, sat around to wait.

Unfortunately, their fares are not that much cheaper. You pay extra fees and get horrible customers service. I will never again fly with them. Just wondering, do they every run on time?

Yes, you can share this with them, but they won't care and will continue to practice this behavior.

Where do I start? Frontier Airlines somehow thought it was a good idea to put my 5- and 8-year-old kids on a completely separate reservation from me—without my consent. This caused a massive mess at the airport, and to make things worse, the staff were cold, unhelpful, and clearly annoyed that we even dared to ask for help.

Then came the luggage scam: they tried charging us again for a bag I had already paid for in advance. When I showed proof, they acted like they'd never seen a boarding pass before. I expected confusion—didn’t expect blatant incompetence.

Oh, and those “paid” preferred seats? Didn’t get them. Sat wherever there was space, apparently. I spent 2 hours chatting with customer support, who had less logic than a goldfish with Wi-Fi. No resolution, no accountability, just generic copy-paste replies.

And as a cherry on top: 2-hour delay on the return flight.

Bottom line? Even if Frontier were free, I wouldn’t fly with them again. If chaos, extra fees, and zero customer care are your thing, then congratulations—you've found your airline.

If I could give a zero star I would. Our experience with Frontier Airlines was beyond frustrating, it was completely unacceptable.

Our flight boarded early with no warning. We had 30 minutes until scheduled departure, and my children needed to use the restroom. We walked just two gates down, still very close, and returned to the gate a full 20 minutes before departure. Despite being well within the boarding window, the gate agent refused to let us on the plane, saying they had already closed boarding. Unable to give us any reason why we boarded early. While continuing to argue with this gate attendant we heard the aircraft door shut roughly five minutes late, clearly we had plenty of time to get on.

To make matters worse, a second gate agent (who happened to be at the baggage counter where we were sent to rebook) acknowledged that we were treated unfairly and that the boarding process should not have been closed that early. Even with her admission, we were forced to pay to reschedule our flights. No voucher, no assistance — just a bill.

On top of that; No compensation was offered for a hotel or car rental despite the inconvenience Frontier caused.
Our luggage was flown without us and we were casually told we could retrieve it whenever we landed — extremely inconvenient when traveling with kids.
This was not just poor service — it was a complete failure in customer care, accountability, and basic decency. We followed all rules and were punished for trusting the airline to follow theirs.

I’ll never fly Frontier again, and I strongly urge others to reconsider before booking. Cheap fares are not worth this level of chaos and disregard for passengers.

Worst airline

Avoid Frontier Airlines – They Left Me Stranded with No Help

My flight from Las Vegas to Reno was suddenly cancelled. Frontier gave me a hotel and meal voucher—but here’s the catch:
• They couldn’t rebook me for 4 days.
• They only covered one night at a 2-star hotel in a sketchy part of town and a single meal.

I was only gone for a week and had family plans, so I had to spend $180 out-of-pocket to rebook with another airline the next day.

Trying to reach customer service? Forget it.
• No live person available by phone.
• You’re forced to use their chat system.
• I’ve been waiting over 2 hours for a live agent with no response.

Frontier’s message is clear: If your flight gets cancelled, you’re on your own. No real help, no accountability, no reliable support.

This airline is cheap for a reason—but the real cost hits when something goes wrong. Never again!

Absolutely shocking customer service, they are harassing customers to overcharge them for bags...

I should have gotten my credit card with Spirit, as much as I hate Spirit, I hate frontier even more. They actually have no customer service. I waited on chat for over an hour with the AI texting me every 10 to 15 minutes and after over an hour of me having to text yes they disconnected the chat????? You can't call them, you can't chat with them nor do they have cups with strings. How do we allow companies that make billions not want to pay for human customer service, trained AI or anything but lining their pockets?

I had one of the worst flight experiences of my life with Frontier Airlines on flight F9 2083 (Phoenix to San Diego, July 10).

A flight attendant behaved in a shockingly aggressive and humiliating manner toward me in front of the entire cabin. He grabbed my personal items without warning and spoke in a hostile and demeaning tone. I felt publicly disrespected, embarrassed, and completely unsafe.

What’s worse – there’s no real customer service. Their chat is automated and unhelpful. I submitted a formal complaint and received no meaningful response.

Frontier clearly doesn’t prioritize professionalism or passenger well-being. I strongly recommend avoiding this airline. Cheap tickets are not worth being treated like garbage.

I had one of the most disappointing travel experiences with Frontier Airlines on June 6, 2025, flying from Las Vegas to Orlando (Reservation: CGC43Q).

I had paid over $100 for baggage: one carry-on (10kg) and one checked bag (under 21kg). At the Las Vegas airport, besides the flight is already delayed a long time, a Frontier employee told me the flight was full and asked me to voluntarily check my carry-on, assuring me I would be refunded, since I had already paid a big amout for it. I only agreed because I trusted her word.

After the flight, I contacted Frontier Resolution Specialist for the refund I was promised. Instead of honoring it, the airline:
1. Gave me contradictory explanations for the charge;
2. Changed their story from “used carry-on allowance” to “oversized bag”;
3. And finally told me that they spoke to the staff member — and she denied everything.

Now, not only am I being denied a refund, but I am being treated as if I lied, simply because the employee didn’t document her promise. This is a complete lack of accountability and customer respect.

I’ve filed a formal complaint with the U.S. Department of Transportation (DOT), BBB, Trustpilot, AirlineComplaints, Reddit and will continue reporting this unacceptable behavior on every platform possible.

Customers should not be punished for trusting airline employees. If a staff member makes a promise, the company should stand by it.

I hope that they solve this as soon as possible, because it is unbearable.

Horrible company, I don't recommend it to anyone. They closed the door on me while I was in line with 39 other people. They didn't even give me a second to wait. They do this to force you to buy another flight.

Frontier canceled one of my flights as people were already boarded. They had good logistics to handle the cancelation for the night and rebooked to the next day. Frontier gave a $100 voucher to each person. Now, trying to use the voucher is a pain in the butt!! It does not work as expected during checkout, and I’ve spent more than 4 hours on hold with customer service across the three available options: chat, WhatsApp and phone. The issue is still unresolved, and agents have ghosted the conversation in the middle of helping me so that I have to start over. Beyond frustrating!! I’m at the point where I’d rather let the $400 in vouchers go to waste instead of continue business with this company that obviously cares very little for good customer service.

Flight delayed 3 hours and then canceled at night now won’t pay for hotel.Next flight was two days later they said-booked with other airline next morning.Coming home flight delayed. My conf#EBQWMS

Honestly, 100 characters isn’t nearly enough to explain the absolute sh*t show of our experience with Frontier on 6/26/2025 at CVG. Completely missed my gf’s birthday trip, out thousands in concert tickets, hotels, car rentals all due to their vile and disrespectful staff. I’ve never in my life experienced what I did today with any airline. At least 15-20 ppl on this flight experienced this also today. A grandmother was NOT let on the plane with her daughter and grand daughter…and MOCKED by staff because she got emotional for obvious reasons. As we were callously mocked, dismissed and treated with security trying to make any sense of why you would look at this large group of ppl, held up, by YOUR employees and just said “close it”. We asked for a supervisor repeatedly, told over a dozen times she was “on her way” …. She never showed. Not one employee gave their name as at least 4-6 of us had asked. Infuriated, sad, heartbroken, appalled.. we just decided to eat the entire birthday trip cost and go home. This is just the experience at the airport in CVG… prior, I was charged $75 because of a spelling error (my phone autocorrected a name on my phone as we’ve all had happen) to my gf’s ticket. As we waited in the baggage check line (we tagged our bags ourselves) and were still forced to stand in a 40 min line. To which when I got to the desk was told I’d need to take my bag through tsa and pay an additional $25… legal robbery.

Flight was delayed but that was the least of my problem. It had absolutely nothing to do with the unprofessionalism the entire flight staff displayed including the pilot. I have never experienced flight attendants being so extremely rude to passengers with other airlines. There were children on the flight that were frustrated. Not one of the attendants was compassionate but they took great joy in mocking passengers. The pilot had the audacity to somewhat threaten a passenger only because she stated they needed to figure something out with how we were going to unboard since we didn't have a bay crew to assist us deboard and the train in Atlanta shut down at 11:30pm meaning those with children or in wheelchairs would have an extremely long walk which we ALL did. The attendant LIED to the pilot and his response caused such chaos on the flight of already bothered passengers. Again, HIGHLY unprofessional. Needless to say, myself nor either of the other ladies that were with me WILL NEVER FLY FRONTIER AGAIN AND YOU CAN LOOK FORWARD TO SEVERAL BAD REVIEWS. This is unacceptable. Everyone on that flight going to Atlanta from Houston deserves a full refund. DO BETTER! SCREEN YOUR STAFF BETTER! HIRE PROFESSIONALS AND NOT JUST ANYONE THAT APPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible Experience With Frontier Airlines – Avoid at All Costs

Our experience with Frontier Airlines at Salt Lake City Airport was awful. Our flight was delayed for hours with no explanation, and the staff didn’t seem to care at all. We kept asking for help, but no one would give us answers or try to fix the situation.

We had planned a vacation and drove 3½ hours from home to catch this flight. Because of the delay, we missed important parts of our trip. When someone finally helped us, they told us the next available flight wasn’t for two more days. No hotel voucher, no meal voucher—nothing.

We had to pay out of pocket for a hotel and ended up spending $1,500 on new flights with another airline just so we could still take our trip.

Frontier completely failed us. Their customer service was cold and useless, and the delay cost us time, money, and a lot of stress. We will never fly Frontier again, and we strongly suggest you don’t either.

Frontier has been the worst airline we've ever used. Every review clearly states what's wrong with it. But this time, the customer care took longer to look for a flight reservation and it won't let us check our bags in. It was plenty time to check bags, but according to her the system stopped and she can't do anything about it.

Frontier was the last minute option, since my flight was canceled, and it was the first and last time we flew with them, starting with, if you are not an American citizen, you cannot check in online and they charged us $ 25 per person to check in at the Tampa airport, the plane seats were very uncomfortable and with little space, all drinks and snacks have to be paid with the lowest price of $ 4.99, on our return, we had a delay of 1 hour, because a flight attendant in a very bad mood, decided to get off a passenger, because the man took his vape out of his pocket and called airport security, she couldn't even give him a warning because it was the first time, then when we landed we had an hour and a half on the runway to get off for reasons that we still don't know, first if there were more planes in the line and then if there was bad weather, And during all that time they didn't even give us water and there were more than 10 children on board, some with special needs. The truth is that not even the immigration officials knew why the plane was stopped on the runway for more than an hour and a half. A very bad experience.