The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
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The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
Company replied
I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
Company replied
Company details
- #145 of 150 best companies in Health and Beauty Shop
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
NEVER ARRIVED AND THEY DONT CARE
AWFUL (should I say INEXISTENT CUSTUMER SERVICE, my order did not arrived. its been a week in somewhere else. i tried to reach "flyhugz" so they could do something about it (since the carrier its imposible to reach for us clients) they answer several days after saying that "they tracked the order and its all ready delivered" i send them the actual tracking and its active and on route. they have not answer yet. A month I've been waiting and I fly tomorrow to Japan. So THANKS FOR NOTHING. I WANT MY MONEY BACK.
March 28, 2026
Unprompted review
Reply from FlyHugz™
Hello Jonathan,
We’re truly sorry to hear about your experience and understand how frustrating and stressful this must be—especially with your trip coming up.
After reviewing our records, we were unfortunately unable to locate consistent correspondence matching these details, and we sincerely apologize if there was any delay or miscommunication in our previous response.
We’d really like to help resolve this for you as quickly as possible. Please contact us at support@flyhugz.com
with your order number and the tracking information you received, and kindly mention this review so we can prioritize your case. Our team will re-check the shipment status and assist you with the appropriate resolution, whether that be a replacement or refund.
We truly regret the inconvenience this has caused and appreciate the opportunity to make this right.
Warm regards,
The FlyHugz Team
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Very upset over the customer service I…
Very upset over the customer service I received when calling about trying to change/update my order.
Thought I was ordering the product with getting the free mask included but I guess not
I person I talked to was very very rude to me.
I have been in customer service in some way for over 50 years, so I know how to treat people with respect.
I feel I should be compensated in some way for this.
I like the product I got, but I think I should get the mask free of charge in the matching pink color.
March 10, 2026
Unprompted review
Reply from FlyHugz™
Hello Julie,
We’re truly sorry to hear about your experience and understand how upsetting that must have been.
This is certainly not the level of service we aim to provide, and we sincerely apologize if our interaction came across as anything less than respectful. We truly value respectful communication and appreciate you bringing this to our attention.
After reviewing our records, we were unfortunately unable to locate prior correspondence related to this concern, but we’d really like the opportunity to make this right for you.
Please reach out to us at support@flyhugz.com
with your order number and details of your request, and our team will review your case and see how we can best assist you.
We’re glad to hear that you like the product, and we appreciate the chance to improve your experience with us.
Warm regards,
The FlyHugz Team
dont buy, its a scam
I ordered two neck pillow unfortunately only one came, I tried to email first maybe they could help like sending the one missing if not a refund but no one response from the support email.
product looks good and comfortable however sending uncomplete package which I paid for was not good. I hope through this review buyer willthink twice before purchasing for me seems like I paid double for one product since they only sent one pillow instead of two.
March 22, 2026
Unprompted review
Reply from FlyHugz™
Hello Akie,
We’re really sorry to hear that you received an incomplete order and understand how frustrating that must be.
After checking our records, we were unfortunately unable to locate any emails regarding this issue, and we sincerely apologize if your message did not reach us.
We’d really like to make this right for you as quickly as possible. Please reach out to us again at support@flyhugz.com
with your order number and the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will review your order and ensure the missing item is resolved promptly.
We appreciate your patience and the opportunity to fix this.
Warm regards,
The FlyHugz Team
they said it shipped and said it was…
they said it shipped and said it was out for delivery on March 4, 2025 and still haven’t recieved! Leaving on april 14, and wondering. if i need to go elsewhere. very sad. i have sent three e mails and of course have not recieved anything from them . I would warn people to not buy anything from them. Buy from some one you trust ! Amazon or actually try going to an actual store.
March 24, 2026
Unprompted review
Reply from FlyHugz™
Hello Scott,
We’re really sorry to hear about your experience and understand how concerning this must be, especially with your upcoming trip.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue, and we sincerely apologize if your emails did not reach us.
We’d really like to help resolve this for you as soon as possible. Please reach out to us again at support@flyhugz.com
with your order number and the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will investigate the shipment status and assist you with the appropriate resolution.
We truly appreciate your patience and the opportunity to make this right before your departure.
Warm regards,
The FlyHugz Team
ZERO customer service and help - Order #428881
ZERO customer service and help. I love the product but I only received half my order, missing two out of the four purchased. I have sent now four emails asking for help to replace the items that were not sent with no response. When I did finally get a response they were asking for pictures of packaging I threw away over a month ago at this point. I got HALF of what I paid for and no one will respond to actually help me or send what was paid for.
Order #428881
March 25, 2026
Unprompted review
Reply from FlyHugz™
Hello Tammy,
We’re truly sorry to hear about your experience and understand how frustrating it must be to receive an incomplete order without getting a response.
After checking our records, we were unfortunately unable to locate any emails regarding this issue, and we sincerely apologize if your messages did not reach us.
We’d really like to make this right for you as quickly as possible. Please reach out to us again at support@flyhugz.com
with your order number and the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will review your order and ensure any missing items are resolved promptly.
We appreciate your patience and the opportunity to fix this.
Warm regards,
The FlyHugz Team
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Order incorrect, missing pillow
I have been trying repeatedly to reach the company in regards to my recent order. I have sent four emails. I have left at least four phone messages and responded on an ad on Facebook. I paid $75 for the Bogo neck pillows, one was a gift and I bought a Crossbody bag along with it. I only got one neck pillow. I paid for two I’d like to know where the other one is and no one will get back to me. Wanted to let you know that I did open a claim with my credit card company. They said it could take 30 to 60 days to get it back but I requested half the refund back for the missing pillow. So we’ll see what happens.
This company is very difficult to work with. I keep getting responses back that tell me I need to send them the order number which I have done and they keep saying that they can’t find my correspondence. 230 this morning. I got a message, waking me up by the way that they want me to send them the copy of the packaging which I no longer have. Maybe if they would’ve responded a month ago when the incident happened I might’ve been able to get that packaging. I am letting my credit card company handle the issue at this point and I will certainly not advise anybody to work with this company
People need to know about what I went through with this company. I did not get any results back until I listed that I was having my credit card company handle it. I jumped through hoops and sent them copies of the order and pictures of what they sent me because after a month, I no longer had the packaging that they wanted to see. After a month of back-and-forth and them insisting they never got my messages or my emails, they finally agreed to send me the missing pillow. So I have updated my experience from a one star to a three star, but the stress involving this was more than someone should deal with. But they did finally correct the problem.
March 12, 2026
Unprompted review
Reply from FlyHugz™
Hello Wendy,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order.
After checking our records, we were unfortunately unable to locate consistent correspondence regarding this issue, and we sincerely apologize if your previous messages did not reach us.
We’d really like the opportunity to resolve this for you as quickly as possible. Please reach out to us at support@flyhugz.com
with your order number and the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will review your order details and assist you with the missing item right away.
We also understand that you’ve opened a claim with your card provider, and we’re here to help resolve this directly with you as well.
Thank you for your patience, and we appreciate the chance to make this right.
Warm regards,
The FlyHugz Team
My order took over 5 weeks to arrive
My order took over 5 weeks to arrive, and was minus the free travel tips and hacks book. I had already returned home from my holiday by then so I now have an untried travel pillow. Needless to say that I am not very impressed with your service. Order number 422992.
February 9, 2026
Unprompted review
Reply from FlyHugz™
Hello Doug,
We’re really sorry to hear about your experience and understand how disappointing it must have been, especially receiving your order after your trip and missing the included item.
After checking our records, we were unfortunately unable to locate prior correspondence regarding this issue, but we sincerely apologize for any delay or inconvenience you experienced with delivery and fulfillment.
We’d really like the opportunity to look into this for you and make it right. Please reach out to us at support@flyhugz.com
with your order number (422992) and the email used for purchase, and our team will review what happened with your shipment and assist you accordingly.
We appreciate your feedback and the chance to resolve this for you.
Warm regards,
The FlyHugz Team
Disappointed to learn that your…
Disappointed to learn that your products are made in China. I thought your business was a small business in North America.
March 19, 2026
Unprompted review
Reply from FlyHugz™
Hello Dorothy,
Thank you for sharing your thoughts—we understand where you’re coming from.
FlyHugz is a global brand, and while we are not based in a single manufacturing location, our products are produced through carefully selected manufacturing partners who meet our quality and safety standards. This allows us to maintain consistent quality, durability, and comfort while keeping pricing accessible for travelers.
We’re sorry if this wasn’t what you expected, and we appreciate the opportunity to clarify. If you have any other questions or concerns, feel free to reach out to us at support@flyhugz.com
.
Warm regards,
The FlyHugz Team
Shipment still not here!
March 24, 2026
Unprompted review
Reply from FlyHugz™
Hello Christine,
We’re sorry to hear that your shipment hasn’t arrived yet and understand how frustrating that can be.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue. We’d really like to help look into this for you as soon as possible.
Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and our team will gladly check the status of your shipment and assist you further.
We’re here to help and will do our best to resolve this quickly for you.
Warm regards,
The FlyHugz Team
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Happy to have finally tried
My boyfriend and I finally got to try ours out. Pillow wrap works great while keeping your head from bobbing I all directions. I did find that mine may have been a little high so I wasn't in a completely relaxed position. The mask didn't let in any light and the earplugs worked as they should.
March 2, 2026
Unprompted review
Reply from FlyHugz™
Hello Sherri,
Thank you for sharing your experience! We’re so glad to hear that the pillow helped keep your head supported and that the mask and earplugs worked well for you.
We appreciate your feedback about the height as well—fit and comfort can vary from person to person, and insights like this are really helpful as we continue to improve our design.
Wishing you and your boyfriend many more आराम and comfortable travels ahead with FlyHugz! ✈️
Warm regards,
The FlyHugz Team
Follow Up Customer Service sucks....
Well I was initially very happy with the delivery times, product when using but then the zipper broke and I immediately sent the email to say hey it's not what i expected. Especially as it was a short trip of 2 weeks and only used it for the 2 weeks intermittently when out in the community.
I sent a photo of the zipper and as yet I have not received a response, at least AI in my email reminds me that I haven't received a response. If you are going to replace it, then at least send me an email to tell me the outcome.
I did find the neck pillow really good to use, wondered if it could be engineered a little differently for different neck heights but overall saved my neck a lot of pain when i have used the usual neck pillows when travelling.
March 16, 2026
Unprompted review
Reply from FlyHugz™
Hello Kerry,
Thank you for your feedback, and we’re really sorry to hear about the issue with the zipper—especially after you had a positive experience using the pillow.
We completely understand how frustrating it is not to receive a follow-up after sending photos, and we sincerely apologize if your email was missed or delayed. That’s certainly not the experience we want for our customers.
After checking our records, we were unfortunately unable to locate your correspondence, but we’d really like to make this right for you. Please reach out to us again at support@flyhugz.com
with your order number and the photo of the issue, and our team will prioritize your case and assist you with a resolution.
We also appreciate your feedback regarding the design and fit—this is very helpful as we continue to improve our products.
Warm regards,
The FlyHugz Team
Don't Order From This Company!
On January 5, I purchased the noise cancelling earplugs. I found them to be ineffective as they cancelled little to no noise. After contacting the company to inquire about the return procedure and mailing address, I was assured once they received my returned item, I would receive my refund. It has been almost 2 months now, and after several attempts to contact them I still have not received my refund. I would not recommend purchasing from this company!
Fly Hugz says they have no record of my interaction with them but I do have emails...
1/14 - I emailed FlyHugz and requested a return and refund, and asked for mailing address for my return.
1/18 - I received an email from The FlyHugz Team (from a different email than the support email I sent my initial correspondence to) with a NJ shipping address for my return.
1/18 - I responded to that email asking what other information I should include in my return in order to process my refund correctly.
1/26 - the email from the FlyHugz Team said to include my order number and name in my return.
1/31 - I replied to the email and stated that I had sent the return this day via USPS.
3/12 - Since I STILL HAD NOT received my refund, I once again emailed FlyHugz to request a status update and to this date, I STILL HAVE NOT RECEIVED A REPLY.
March 20, 2026
Unprompted review
Reply from FlyHugz™
Hello Ginny,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
After carefully reviewing our records, we were unfortunately unable to find any correspondence regarding a return or refund request for this order. The only message we were able to locate was a request to stop receiving emails, and no further details about a return were provided.
We’d really like to clarify and resolve this for you. Please reach out to us at support@flyhugz.com
with your order number and any proof of return (such as a tracking number or receipt) so our team can properly investigate and assist you.
We’re here to help and will do our best to sort this out as quickly as possible.
Warm regards,
The FlyHugz Team
30+Days NO REFUND
I returned my item as directed by their website and after more than 30 days of FlyHugz receiving my return and several emails back and forth, I have yet to receive my money back! Buyers beware!
March 23, 2026
Unprompted review
Reply from FlyHugz™
Hello Stephanie,
We’re sorry to hear about your experience and understand how frustrating it must feel to be waiting for your refund.
After reviewing our records, we were unfortunately unable to locate any confirmed return or ongoing correspondence matching this case. We’d really like the opportunity to look into this properly for you.
Please reach out to us at support@flyhugz.com
with your order number and return tracking details, and our team will promptly investigate the status of your return and refund.
We’re here to help and will do our best to resolve this as quickly as possible.
Warm regards,
The FlyHugz Team
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I got my package and it came damaged
I got my package and it came damaged. I IMMEDIATELY called customer service and left a voicemail. Received no call back. I sent 3 emails before getting a reply stating the return policy was attached, it was not. Emailed back asking g to have the attachment resent to me. That again has been over 3 days. This is the WORST CUSTOMER SERVICE I have ever had to try and work with. It hardly exists. I got my package on March 9th and I have yet to receive any information . Or offer of replacement, refund , etc. it is now March 22.
March 9, 2026
Unprompted review
Reply from FlyHugz™
Hello Barbara,
We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially after receiving a damaged item.
After reviewing our records, we were unfortunately unable to locate consistent correspondence matching this timeline, and we sincerely apologize if any of your messages were missed or if our response did not include the correct attachment as intended.
This is certainly not the level of service we aim to provide, and we’d really like the opportunity to make this right for you. Please reach out to us at support@flyhugz.com
with your order number and, if possible, a photo of the damaged item, and our team will prioritize your case and assist with a suitable resolution, whether that be a replacement or refund.
We appreciate your patience and the chance to resolve this properly.
Warm regards,
The FlyHugz Team
Bought these for my son and myself for…
Bought these for my son and myself for a trip overseas. We both loved them! They did exactly as advertised, kept our necks supported, and made sleeping a little easier in economy class. The eye mask was great too! Kept out all light and is very light and comfortable!
March 13, 2026
Unprompted review
Reply from FlyHugz™
Hello Justin,
Thank you for sharing your experience! We’re so happy to hear that both you and your son enjoyed the pillows and that they made sleeping in economy class a bit easier.
We’re also glad the eye mask worked well and added to your comfort. Wishing you both many more relaxing and restful travels with FlyHugz! ✈️
Warm regards,
The FlyHugz Team
I have not received my items until now
March 2, 2026
Unprompted review
Reply from FlyHugz™
Hello Aurora,
We’re sorry to hear that you haven’t received your order yet and understand how concerning that must be.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue. We’d really like to help look into this for you as soon as possible.
Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and our team will gladly check the status of your shipment and assist you further.
We’re here to help and will do our best to resolve this quickly for you.
Warm regards,
The FlyHugz Team
Even better than advertised
I'm glad I allowed a full month for this wonderful neck cushion to arrive -- because it finally arrived 16 days later than originally predicted. I popped it out, put it around my neck, and pretended I was in an airplane seat for two hours on my couch. Nearly fell asleep in front of my tv! So comforting, supportive, so wonderfully adjustable -- quality fabrics and construction. Absolutely the BEST neck pillow I've ever tried. Exceeded my expectations and surprised my picky husband! Be sure to watch the ads, so you can order this at the best possible price. I see a lifetime of comfy long-distance flights ahead of us!
March 18, 2026
Unprompted review
Reply from FlyHugz™
Hello Susan,
Thank you so much for your fantastic review! We’re thrilled to hear that the FlyHugz pillow exceeded your expectations and even impressed your husband. 😊
It’s wonderful to know that you found it supportive, adjustable, and comfortable enough to nearly fall asleep on your couch—that’s exactly what it’s designed for! We hope it makes all your long-distance flights much more restful and enjoyable.
Happy travels and many comfy journeys ahead! ✈️
Warm regards,
The FlyHugz Team
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I am satisfied with the neck pillow
I am satisfied with the neck pillow. It has good support. The fabric is soft. I like the velcro adjustment. I did manage to fall asleep during my flight
March 15, 2026
Unprompted review
Reply from FlyHugz™
Hello Judy,
Thank you for sharing your feedback! We’re so glad to hear that the FlyHugz pillow provided good support and that the velcro adjustment helped you get comfortable enough to fall asleep during your flight.
Wishing you many more restful and relaxing travels ahead! ✈️
Warm regards,
The FlyHugz Team
Great Product and Experience
It was simple to order and the order arrived quickly! Lots of communication along the way. The neck wraps seem pretty comfortable just wearing them at the house. They should work great for some upcoming long flights. They are also very well made. Great job guys!
March 16, 2026
Unprompted review
Reply from FlyHugz™
Hello Geoffrey,
Thank you for your wonderful feedback! We’re glad to hear that your order process was smooth and that the neck wraps feel comfortable even at home.
We hope they make your upcoming long flights much more restful, and we really appreciate your kind words about the quality of our products.
Warm regards,
The FlyHugz Team
The FlyHugz pillow was fantastic!
The FlyHugz pillow was fantastic! They are high quality and did their job way better than other versions out there. The Velcro is strong and held tightly. My wife just used them for a 5 hour "Red Eye" over night flight. I was able to get a couple of hours of sleep due to this pillow. My neck didn't hurt at all and that was very surprising, since I have had two neck fusions in the past decade. Also, my neck wasn't all sweaty after using it. We are happy with the purchase and grateful it worked. One word of caution, I bought it over 2 weeks before my trip and the delivery kept getting delayed. In fact, it barely arrived the day we left for our trip. It was too close for comfort. So order it early!
March 7, 2026
Unprompted review
Reply from FlyHugz™
Hello Jared,
Thank you so much for sharing your detailed experience! We’re thrilled to hear that the FlyHugz pillow provided the support and comfort you needed—especially given your history with neck issues. It’s wonderful that it helped both you and your wife get some rest on the flight.
We appreciate your note about ordering early—delivery timing can vary, so planning ahead is always a good tip for fellow travelers.
Wishing you many more comfortable and restful trips ahead! ✈️
Warm regards,
The FlyHugz Team
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