The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
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Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
Company replied
I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
Company replied
Company details
- #145 of 150 best companies in Health and Beauty Shop
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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I ordered b2g1 pillow
I ordered b2g1 pillow, for what should be less than $60. And going through checkout I clicked NO on the radio buttons for the eye masks and cross body bags, but got 3 of each and charged ridiculous prices. I only received 1 email and that was for the pillows. I have been treated pretty rudely by this company, and will NEVER recommend them. They are scammers.
After receiving the email from FlyHugs, this is the first response that I received where they offered to refund anything. I would be glad to send the items back to them, but since I didn't order the other things that were sent I have requested that they send me a mailing label so I don’t have to pay the shipping on items that I didn’t order. I think that’s fair, then they can adjust the price to what it should have been on my original order and refund the items that I didn’t order. I am waiting on their response.
May 19, 2026
Unprompted review
Reply from FlyHugz™
Hello Patty,
Thank you for sharing your concerns. We’re sorry to hear that you were unhappy with your experience and understand your frustration regarding the items received and the charges on your order.
We would like to clarify that our support team has been in communication with you regarding this matter. We advised that if you were unhappy with the additional items, we would be happy to accept a return and process a refund in accordance with our return policy. We also provided the return address needed to proceed with the return.
Since then, we have not received a response, but we have sent another follow-up email today to ensure you have the information and assistance needed to move forward.
Our goal is always to work with customers toward a fair resolution, and we remain ready to assist. Please feel free to reply to our latest email or contact us at support@flyhugz.com.
Kind regards,
FlyHugz Support Team
FlyHugz
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Good quality
I like the pillar, but mine came damaged and I am having a very hard time getting a replacement. I emailed the company several times. No one returned a response to my emails yet and it’s been a week.
I hope no one else has experience what I am going through.
June 1, 2026
Unprompted review
Reply from FlyHugz™
Hello Carlene,
Thank you for your feedback. We’re glad to hear that you are happy with the quality of the product, though we’re very sorry to learn that your pillow arrived damaged.
We would like to clarify that our support team responded to your email on the same day we received your initial inquiry regarding the issue. To ensure our message reaches you, we have resent our response again today, as it’s possible that our previous email may have been filtered into a spam or junk folder.
We remain committed to resolving this matter and assisting with your replacement request. Please feel free to reply to our latest email so we can proceed with the next steps.
Thank you for giving us the opportunity to make this right at FlyHugz.
Kind regards,
FlyHugz Support Team
It's been over a month and I have not…
It's been over a month and I have not received my order
I called several times, I wrote to you 3 times and I have not received an answer yet
May 30, 2026
Unprompted review
Reply from FlyHugz™
Hello Santos,
Thank you for sharing your experience. We’re very sorry to hear that you have not received your order and that you feel your attempts to contact us have gone unanswered. We understand how frustrating that must be after waiting more than a month.
After reviewing our records, we were unfortunately unable to locate an order or correspondence matching the name associated with this review. It is possible that the inquiry was submitted under a different name, email address, or order reference.
Please contact us directly at support@flyhugz.com with your order number and details, and mention this review so we can investigate your case as quickly as possible. We would appreciate the opportunity to locate your order, review the shipment status, and assist with a resolution.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Kind regards,
FlyHugz Support Team
FlyHugz
A very comfortable travel pillow and warm to use.
A very comfortable travel pillow and delivery was great. I also appreciate that it has a cover/bag to prevent it being exposed to dirt and germs especially through security. I found the pillow warm to wear so when the plane was warm, it was uncomfortable to use the FlyHugz.
May 28, 2026
Unprompted review
Reply from FlyHugz™
Hello Stephanie,
Thank you for your thoughtful feedback! We’re delighted to hear that you found your FlyHugz travel pillow comfortable and that you were pleased with the delivery experience. 😊
We're also glad you appreciated the included travel bag for keeping your pillow clean and protected while on the go.
Thank you as well for sharing your experience regarding warmth during use. Feedback like yours is incredibly valuable and helps us continue improving our products for travelers with different comfort preferences and travel environments.
We truly appreciate your support and thank you for choosing FlyHugz. ✈️
Kind regards,
FlyHugz Support Team
The FlyHugz supports the neck and your sleep!
The FlyHugz supports the neck, and your head barely tilts, just barely, to the side. I wasn't sure if it would keep my neck straight, but it sure did! I am super happy I purchased this neck support for my 11 hour flight. I have never had a neck pillow that keeps your head straight! Confident and pleased with my purchase.
May 29, 2026
Unprompted review
Reply from FlyHugz™
Hello Colleen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your FlyHugz provided the neck support you were looking for and helped keep your head comfortably aligned during your 11-hour flight. 😊
Helping travelers avoid the head tilt and get better rest is exactly what FlyHugz was designed to do, so it’s fantastic to know it worked so well for you.
We truly appreciate your confidence in our product and are delighted that you're pleased with your purchase. ✈️
Thank you for choosing FlyHugz, and we wish you many more comfortable journeys ahead!
Kind regards,
FlyHugz Support Team
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Product was not what I thought it was…
Product was not what I thought it was going to be nor did it function like the marketing showed it would. Requested a refund was told I would also get a 20% discount rebate if I did not send the product back. 20% discount never came through. So disappointing.
May 20, 2026
Unprompted review
Reply from FlyHugz™
Hello Leslie,
Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations.
We would like to clarify that after discussing the available options, you agreed to keep the product and accept the 20% partial refund instead of returning it. We can confirm that the discount was applied accordingly.
To ensure there is no confusion, we have resent our previous email today with the details of the resolution so that you can review the information again. It’s possible that our earlier message may have been filtered into a spam or junk folder.
If you have any questions after reviewing the email, please feel free to reply to the thread and we’ll be happy to assist further.
Kind regards,
FlyHugz Support Team
FlyHugz
Order not received
Ordered 18 April. Unable to track parcel an not received yet 29 May. Can’t see who to contact, want my money back
May 29, 2026
Unprompted review
Reply from FlyHugz™
Hello Mette,
Thank you for sharing your experience. We’re very sorry to hear that you have not received your order and that you have been unable to track the shipment. We understand how frustrating that must be, especially after waiting since April 18.
After reviewing our records, we were unfortunately unable to locate any correspondence regarding this order. We would have appreciated the opportunity to investigate the shipment and assist you sooner.
Please contact us directly at support@flyhugz.com with your order number and details, and mention this review so we can prioritize your case. We’ll be happy to review your order, clarify the delivery status, and assist you with your refund request if appropriate.
We appreciate the opportunity to help resolve this matter at FlyHugz.
Kind regards,
FlyHugz Support Team
I bought one before my trip to europe…
I bought one before my trip to europe lastyr. I love it!no neck pain during our flight.i also use it when we are in the bus..my friends from the trip bought also for themselves..my travel buddy asked me to get her one too. Then i bought 4 more to gift it to my friends
September 20, 2025
Unprompted review
Reply from FlyHugz™
Hello Jazz,
Thank you so much for your amazing feedback! We’re thrilled to hear that your FlyHugz helped keep you comfortable throughout your Europe trip and prevented neck pain during your flight. 😊
It’s wonderful to know you’ve also been using it on bus rides and that your friends and travel buddy loved it enough to get their own too! Your support and generosity in gifting FlyHugz to friends truly means a lot to us. ✈️🎁
Thank you for choosing FlyHugz and for sharing the comfort with others!
Kind regards,
FlyHugz Support Team
Product seems just fine, poor customer service
Product seems just fine, but I inadvertently ordered 2 pillows twice. I have called customer service twice only to get a voice mail. Left messages each time, but absolutely no response.
May 27, 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for your feedback. We’re glad to hear the product itself seems fine, though we’re sorry to hear about the confusion with the duplicate order and the frustration in trying to reach support.
After reviewing our records, we were unfortunately unable to locate any correspondence associated with your order details. It’s possible that the messages may not have come through successfully.
Please contact us directly at support@flyhugz.com with your order number and mention this review so our team can review the duplicate order concern and assist you further.
We appreciate the opportunity to help resolve this matter at FlyHugz.
Kind regards,
FlyHugz Support Team
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Product is well made
Product is well made. Good quality, but was not comfortable to me or my husband. Hoping can return without issue.
May 4, 2026
Unprompted review
Reply from FlyHugz™
Hello Granny,
Thank you for your honest feedback. We’re glad to hear you found the product well made and of good quality, though we’re sorry it was not as comfortable for you and your husband as expected.
After reviewing our records, we were unable to locate any correspondence regarding a return request. We would be more than happy to assist you with the return process.
Please contact us directly at support@flyhugz.com with your order number, and our team will gladly provide the next steps and assist you further.
Thank you for giving FlyHugz a try.
Kind regards,
FlyHugz Support Team
The FlyHugz travel pillow is sturdy
The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at the same time, due to the high sides of the pillow. Still, the pillow will be excellent for gaining more rest during travel.
May 27, 2026
Unprompted review
Reply from FlyHugz™
Hello Julie,
Thank you for your thoughtful feedback! We’re glad to hear you found your FlyHugz travel pillow sturdy, compact, and easy to use, and that you feel it will help you get better rest during long flights. 😊
We also appreciate your note regarding the fit with noise-cancelling headphones. Feedback like this is very valuable and will certainly be shared with our product team as we continue improving the design and overall travel experience.
Thank you again for choosing FlyHugz, and we hope you enjoy many more comfortable journeys ahead! ✈️
Kind regards,
FlyHugz Support Team
The price was great
The price was great, the quality was better than I had anticipated and the delivery time was exceptional! I received the product in less than 10 days from ordering.
May 26, 2026
Unprompted review
Reply from FlyHugz™
Hello Norma,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were happy with the price, pleasantly surprised by the quality, and impressed with the delivery time. 😊
Receiving your order in less than 10 days is fantastic, and we truly appreciate you sharing your experience with us.
Thank you for choosing FlyHugz — we hope your travels are even more comfortable ahead! ✈️
Kind regards,
FlyHugz Support Team
I have not received my order placed…
I have not received my order placed May1. Tracking shows stopped in Willingboro NJ since 5/15
May 26, 2026
Unprompted review
Reply from FlyHugz™
Hello Liz,
Thank you for bringing this to our attention. We’re very sorry to hear that your order has not yet arrived, and we understand how frustrating it is to see no movement in tracking since May 15.
After reviewing our records, we were unable to locate any previous correspondence regarding this issue, so we unfortunately were not aware of the delay sooner. We would have appreciated the opportunity to investigate this for you earlier.
Please kindly contact us at support@flyhugz.com with your order number and tracking details so our team can look into the shipment status and assist you further.
We appreciate your patience and the opportunity to help resolve this matter at FlyHugz.
Kind regards,
FlyHugz Support Team
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Horrible customer service
Horrible customer service, no clear way to access promised return privilege. Several attempts at contact via the website and email with no luck. Stay away....not worth it!!!
May 25, 2026
Unprompted review
Reply from FlyHugz™
Hello Diane,
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the return process and communication experience.
After reviewing your case, we can confirm that our team has been responding to your inquiries; however, we have not yet received a reply back from you. To ensure our messages reach you successfully, we resent our latest response again today with the return information and next steps.
It’s possible that previous emails may have been filtered into a spam or junk folder, so we kindly recommend checking there as well.
Please feel free to reply to our latest email or contact us directly at support@flyhugz.com, and we’ll be happy to continue assisting you.
We appreciate the opportunity to help resolve this matter at FlyHugz.
Kind regards,
FlyHugz Support Team
I used my products at home and it was…
I used my products at home and it was great. My vacation is in July , so I will have a chance to try them on the plane.
May 1, 2026
Reply from FlyHugz™
Hello Patricia,
Thank you for your feedback! We’re so glad to hear you’re already enjoying your FlyHugz products at home. 😊
We hope they make your July vacation and flight even more comfortable and relaxing. Safe travels and enjoy your trip! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
I really enjoy using the flyhugs pillow…
I really enjoy using the flyhugs pillow on my trip to the Philippines. I really find that it helps with the jetlag. I recently lost my pillow during my travel. But I have already rebought one for me and my wife. I would recommend these pillows and also recommend the travel bag.
December 15, 2025
Unprompted review
Reply from FlyHugz™
Hello Jayjay,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your FlyHugz pillow helped make your trip to the Philippines more comfortable and even helped with the jet lag. 😊
We’re sorry to hear you lost your pillow during your travels, but we truly appreciate your continued support in purchasing new ones for you and your wife. It also means a lot that you’d recommend both the pillow and the travel bag! ✈️
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Truly Comfortable
I bought these because I am planning a trip that will have a long overnight flight. As soon as I got them I was excited. I used one today on a 5 hour car ride,fell asleep quickly, was very comfortable and had no neck pain from bad angles when I woke up. I am very happy with them.
May 22, 2026
Unprompted review
Reply from FlyHugz™
Hello Denise,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your FlyHugz already made such a difference during your 5-hour car ride. 😊
Falling asleep comfortably without waking up with neck pain is exactly what we designed it for, and we hope it makes your upcoming overnight flight even more relaxing and restful. ✈️
Thank you for choosing FlyHugz — we wish you safe and comfortable travels ahead!
Kind regards,
FlyHugz Support Team
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Horrible customer service
Horrible customer service. They ask me fora review and ghost my plea for assistance UPDATE As you can see, they responded to the review and offered 20 percent off to keep. I said no just send me return postage for the order they said they would cancel but sent me anyway. They ghosted be again
May 8, 2026
Unprompted review
Reply from FlyHugz™
Hello Minda,
Thank you for sharing your feedback. We’re sorry to hear that you felt unsupported, and we understand how frustrating that experience can be.
We’d like to clarify that our support team did respond to your cancellation and refund inquiry on a separate email thread. To ensure you receive our response, we have resent the message to your original email conversation as well.
In our email, we provided several options to help resolve the matter, and we are currently awaiting your reply so we can proceed further and assist you appropriately.
Please feel free to respond to the latest email or contact us directly at support@flyhugz.com if you need any additional assistance.
We appreciate the opportunity to resolve this with you at FlyHugz.
Kind regards,
FlyHugz Support Team
Disgusted and Disappointed (Buyer Beware)
I placed my order on May 1, 2026, and have yet to receive my FlyHugz neck pillows. After my order, I received an email to add pillow covers, which shipped and arrived already. Unfortunately, the covers are of no use without the neck pillows. I called the support phone number with no answer, but left a voice message, but no return call. I sent an email to the support email, but no response. When I check the tracking is shows the order has been at a USPS distribution center in Richmond, VA since May 12, 2026, with no movement toward delivery. It is surprising that on the emails about the product it states 24 hour support and 60 day money back no questions asked, but it states the product cannot be used to return, but I cannot even make a decision to return without receiving. Also, if you cannot get a response from support, how do you obtain a return authorization? All the company responses for the reviews shows the following statement:
After checking our records, we were unfortunately unable to locate any emails regarding this issue, which suggests your messages may have been sent to an incorrect or invalid email address.
Please kindly reach out to us at their SUPPORT email
with your order number and details, and mention this review so we can prioritize your case. We’ll be happy to review your order, clarify the delivery timeline, and assist you with your refund request.
Where do the customer emails get sent that they cannot find customer inquireries and questions??
April 30, 2026
Unprompted review
Reply from FlyHugz™
Hello Douglas,
Thank you for sharing your experience. We completely understand your frustration, especially since your pillow covers arrived while the neck pillows themselves have been delayed.
We would like to clarify that we did respond to your inquiry and have already escalated the matter with USPS regarding the shipment status. Based on the latest tracking information, your parcel is currently experiencing a courier delay while in transit through the USPS network. At this time, we are actively monitoring the situation and hoping the package is not lost in transit.
We also understand your concerns regarding communication and returns. Our team handles inquiries through support@flyhugz.com, and while we strive to respond promptly, occasional delays, spam filtering, or message threading issues can sometimes affect communication visibility.
Please rest assured that we are continuing to monitor your shipment and will assist with the appropriate next steps should the parcel ultimately be confirmed lost by the carrier.
We appreciate your patience and the opportunity to resolve this matter at FlyHugz.
Kind regards,
FlyHugz Support Team
Great product!
The product arrived in plenty of time before our overseas trip. We were more than happy with the comfort it provided on an 8-hour flight! No neck cramps or discomfort. We will also be using it when going on long car trips! I had no problem ordering online.
May 13, 2026
Unprompted review
Reply from FlyHugz™
Hello Vicki,
Thank you so much for your wonderful feedback! We’re delighted to hear your FlyHugz arrived in plenty of time for your trip and provided such great comfort during your 8-hour flight. 😊
No neck cramps or discomfort is exactly what we love to hear! It’s also great that you’ll be using it for long car trips too.
Thank you for choosing FlyHugz, and we wish you many more comfortable journeys ahead! ✈️
Kind regards,
FlyHugz Support Team
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