LEVEL Reviews 591

Level stole our ticket money. We were supposed to fly to Spain mid March. Covid19 killed the trip. I have spent over 15 hours on hold, web sites, filing claims both before and after the fly date. Level refuses to give us a refund or even voucher for our 4 tickets even though their website clearly states they would. All other travel companies have been awesome about Covid, but not Level. Do not but tickets on Level unless you have money to burn.

I booked a flight in April that was cancelled by them and they don't want to give me a refund for the tickets. They want me to take the voucher, but my plans has changed and all I want are my money that I payed for the tickets. I will not travel with them anymore that's for sure.

My flight from New York to Paris on April 22 got canceled, and on the site of the company I asked for the voucher which was offered. But never saw my voucher while all the contact numbers hang up on you. Show site shows now that my flight doesn’t exist and my booking number invalid. How do I access to my voucher???

Please people DO NOT FLY LEVEL, I booked a flight to Barcelona for May 20, 2020 returning May 31, 2020. Because of the Coronavirus flight cancelled. I have written several emails and spoke with them many times asking for a voucher for May 2021. They will only offer me voucher for March 2021. I explained to them I cannot travel in March and May is the only month I can travel. The cruise line has offered me a voucher for May 2021, JetBlue gave me a voucher for May 2021. Level refuses to give me a voucher for 2021 and refuses to refund me my $536.23. People I am asking for help. I am a senior citizen and live on a pension. I need every penny. LEVEL PLEASE DO THE RIGHT THING. Any lawyers reading this, please help.

booked a flight with level not knowing what it would be like and i boarded the flight and was greeted by very nice cabin crew. the seats on bored where very nice, the food was lovely. the landing was very smooth and the pilots where very good at landing in crosswinds they had everything under control and where gentle. the cabin crew had very nice uniform and i felt extremely welcome on level. I flew on a brand new a321CEO and it was very clean on bored the aircraft, there where USB plugs under the seats and there was a lot of leg room for a budget airline, the food was quite cheep and very nice, I would highly recommend them.
LEVEL changed my view of budget flying and I hope to fly with them soon.

Don't fly with Level!!! Booked tickets, but never recieved them. Payment has been written of our account however. Trying for weeks already to get it refunded, but completely hopeless customer service!

Niet mee vliegen!!! Hadden een ticket geboekt, geld is wel afgeschreven maar nooit tickets ontvangen. Zijn al weken bezig om ons geld terug te krijgen.

Terrible and rude flight attendants we paid for the first two seats and we were moved to 25 reason being they need the free seats with no refund this is terrible and disgusting, disrespectful manner we were treated.

Worst experience in my life.
Flight was delayed by 6 hours, THIS IS WORST EXPERIENCE IN MY LIFE, I lost one day of my vacation siting in airport.
Nobody tells you nothing here, what’s going on))
Thank you!

Staff did not let me board the plane. Reason is I didn’t have return ticket. As Ukrainian I can stay in Chile for 90 days with out visa !!!. And I didn’t receive any information in advance from Level that I MUST have return ticket!
Staff was unhelpful and rude. They even did not provide me with fast WiFi to buy ticket.
So now I m waiting for refund or change ticket to Santiago. But their support says that this is my problem and no refund of ticket change will be made
Flight IB2605
Reservation code L5Q65
27.01.2020

Very good experience.
Nice people and good services!

One of the best flights I have ever been on! Yes you do have to buy food and water but, nothing that I wouldn’t expect on 1 a flight so cheap and 2 on any short haul flight!

The staff were perfectly lovely and even thought they might not have been completely over the top with happiness they are there for people safety at the end of the day and me and my boyfriend felt perfectly safe

My boyfriend is afraid of flying and he felt comfort in regular updates from the pilot regarding turbulence and a normal rough landing due to a small runway in London Luton airport.

The flight had the comfiest seats we have ever sat and, as my boyfriend is tall he noticed the amount of legroom that he had on the flight which was bonus! Check in experience was straight forward and both of the flights were perfectly on time and faster than expected.

Wonderful airline, I would definitely recommend and I would also recommend not listening to all of the reviews and make your own mind up because I had an absolutely lovely flight

The price was fair, I felt safe, and the food you can order isn't bad at all. The toilets are clean and everything was on time... HOWEVER... My experience was awful because of 2 employees. So - does Level deserve 0 star because of two very bad employees? Of course not, but it surely makes it so I won't give 5 star. I feel like the crew should be better trained and chosen. Here's what happened -
I got to the airport 45min before registration at the desk opened to be able to be the very first one there to ask a seat by the corridor. Why? I'm autistic. I literally am unable to ask people sitting next to me to move so I can access the toilets, and unfortunately I turn out to have bladder issues as well. The lady at the desk seemed to not care at all about me when checking me in, she didn't even say hi or looked at me. She did say she gave me the seat I asked for - so I felt less anxious about the trip even though she was unwelcoming. Once I got on the plane, surprise surprise! My seat is literally between two other passengers - not by the corridor at all. I gathered all my will power to ask the person sitting beside me if it mattered to them to be by the corridor, turns out it did. So I once again pushed myself to find the kindest looking crew member to explain my situation in hopes they'd have an empty corridor seat for me. The man I talked to seemed lovely and he asked me to go find a seat for myself on my own. So I did. Once I found one I went back to him and asked if I could move my things there and take the seat and he said
"no I need to talk about it with my crew. Let me get back to you once we are in the air".

So I went back to my seat, and waited.
We finally were in the air and then 2 hours and 30min went by without him ever coming back to me. When I'd try to eye contact with him (very hard for me), he'd avoid me. All along, the person next to me made it clear they were annoyed that I got up once to go... So I didn't dare going again even though I was in pain. Nearing an autistic meltdown, I bought the wifi they offer in the aircraft to talk to my boyfriend, to calm down. Until I gathered my courage once again, got up, and found another crew member.
This time, the lady told me "sorry we don't have empty corridor seats :/"
I told her
"Well, you do. Look, right here", I pointed to a seat that I had found and she simply said
"Oh, well then go ahead of course. Seat yourself."

So all long I could have just taken the seat and spare myself a pound of anxiety sweat, bladder pain and a near meltdown...

I don't understand how the first lady at the desk could put me exactly where I threated to be when I explained my autism and how I need the corridor. And further - I don't understand how the man I talked to could promise to help and then avoid me and never coming back to tell me I could take the seat... I understand crew members aren't trained about autism and other conditions and that's okay - I know what I need to be fine, all they had to do was listen to me and give me basic human decency.

So... That was my experience. I'm very sad it went that way because traveling alone is, as you can imagine, daunting enough on its own, and I feel like they made everything much more stressful than they needed to...

Beside all this - the option of wifi is absolutely amazing.

Very nasty flight!
Heard a lot of negative things about this airline and their inflight crews behavior. But I couldn’t believe it until I saw it for myself.
They treated me like an animal and a second class citizen.

I flew LV 8010 flight to Paris out of Newark airport on Tuesday December 3, 2019.

Everything went smoothly until I boarded the plane . Please keep in mind that this is a low cost airline, and you must pay for everything. I took the extra precaution and booked the “Level Flex Bundle" which allowed me to have 2 checked bags, free choice of seat, plus meals and beverages aboard along with modifications to your flight and name change.

When it came time to serve dinner, only a couple of people who prepaid were given food. I politely asked where my meal and drinks were since I paid in advance. The stewardess rudely told me that I was part of economy ( meals are served only to “premium passengers” ) and that no meal is provided without even listening. I then proceeded to speak to her colleague, and showed him my reservation to prove that I had indeed paid. Keep in mind that “Level flex” passengers can choose any seat they like, even XL seats with extra leg room except for the first three rows of the aircraft, which is reserved for “premium passengers “. I was located in the 4th row with extra leg room directly behind the so-called “premium passengers”. That would suggest to any level headed human being that I have paid in advance for this seat, and that any such seat might or will include a meal since it is part of the “Level Flex Bundle”. They made it seem as if I was begging for food , and I hadn’t paid. Plus they did not want to serve more than one drink to each passenger. I had to beg to get a second one.

When I attempted to use the bathroom just three rows in front of me, Gerard the flight manager accosted me on the way out, stating that I had no right to use those toilets. Apparently it’s reserved for “premium passengers “. My response was: “I apologize, I couldn’t walk to the back of the aircraft because I was in a rush and didn’t want to pee on myself. “

This rude, mannerless and uncouth individual had the nerve to tell me that he “doesn’t care if I wet myself. By all means I should go ahead.” How classless and disgusting is that! The flight manager would rather a passenger pee on themselves than pee in the “appropriate bathroom”. I even wonder if he is even racist because the white guys beside me got their food, and were allowed to use the “premium toilet “ freely.

When I went over to ask for the manager’s name , I was met with hostility. Gerard the manager followed me to my seat, and told me that if I did not follow “the rules” that he would make my flight an unpleasant one. I said thank you, and that I would be adding all of these details to my review about the airline.

As I write this into my notes (inflight) I plan to copy and paste this on every possible website when I land in Paris. This airline is disgusting ! And disappointing to say the least!

All the former reviews I have read are true. Please avoid this airline at all costs! It’s better to be treated with respect than an unwanted rabid dog! And even if you pay more and upgrade, they will still treat you like less.

I will add further updates during the flight, Incase it goes more downhill from here

(Fingers crossed)

"We need 3 persons sitting in row 1 to 6 to move to the last row, otherwise the plane can not go anywhere."

Thats what the flight attendend told us, on an almost fully booked flight from Spain to Austria.

The 40 minutes delay, is not worth mentioning.
---
"Wir brauchen drei Menschen aus den Reihen 1 bis 6 die sich ganz nach hinten setzen, sonst kann das Flugzeug nicht starten"

So lautete die Ansage der Flugbegleiterin bei einem fast ausgebuchten Flug von Spanien nach Österreich.

Von den 40 Minuten Verspätung rede ich gar nicht.

Expected service fir the price payed
Flew several times Lisbon - Amsterdam, never had a problem. Leaving and arriving on time, baggage delivery quite fast, easy check-in. Clean and spacious seats. Nice staff. Food reasonable prices, beverages expensive.

Same problem as many, Level cancels our departure Saturday October 5 from Barcelona to New York and changes the date with a departure Monday, October 7 without informing us !! Tickets purchased online July 3rd, we had confirmation, a week before departure, I take a look, dates changed without our approval and after nothing to do! Zero customer service! 12 phone calls, lots of emails, they do not find it as a problem !!
Even at Barcelona airport, I lose an hour with their partners Iberia and Vueling because online impossible to make a claim and Level is not even represented at the airport.
We were with my wife and baby near Barcelona and had to pay two extra nights, change the train ticket to Barcelona and have to cancel hotels in New York !! Never again this company and be very careful if you use it ... that cost us lot of money ... 30 years we fly around the world, we have already used low cost of course but who even warned for a departure shift of a few minutes. They change the date without warning and worse as it happened to many peoples cancel the flight without informing you! Foolish !

Level cancels your booking without even informing you.

I had booked a flight a week ago, when trying to check in I couldn't log in, and it seemed my flight didn't exist. This was confirmed when calling Level. They had simply annulled my booking without sending an email or an SMS.

This obviously has cost me a lot of stress and money.

After seeing their reviews, I'm not surprised. I hope they go out of business soon so people won't have to deal with cancelled bookings and other stress this company is causing.

Avoid!Avoid!Avoid!!
My flight Lnd to Vienna just got cancelled...alternative flight via Barcelona offered! Unacceptable!
Refund offered - either as a voucher to use on the website on my next booking (same flights are now triple price) or refund to my Mastecard direct however minus €30 handling fee!
Very dissapointed...zero star

Level refuses to offer refund for cancelled flight, against EU regulation

My flight was cancelled ("not operating" according to them) and I was re-routed onto two new flights via Barcelona.

According to EU Regulation No 261/2004 as well as Vueling's "Passengers' rights" document (which is what is linked to from Level's website), I "shall be offered the choice between" reimbursement or re-routing.

It is not a schedule change, as I've been re-routed onto two different flights with different flight numbers than my original flight. It can only be considered a schedule change if the flight number does not change.

Level is insisting that it is instead a schedule change and claiming that they don't have to offer me a refund. They are breaking the law by not allowing me to choose a refund.

dreadful airline. avoid at all costs. They closed my flight from Chile > Barcelona 25 minutes early! I arrived to the gate and they said it had just closed and I couldnt board. had to buy a new ticket.
But they took my suitcase to Barcelona and refuse to do anything about returning it to me! ZERO customer service help. No reply to emails or calls.
Its not even an airline,everything is outsourced and no one cares!!