Norse Atlantic Airways Reviews 

Flight cancelled to London Gatwick on Boxing next flight the 29th of December they got me a hotel for one night but I need to re check in every day but there is no way of contacting then to get another voucher for my stay just cost me £500 such bad experience with this airline do not book with them you also can’t check in online rubbish airline would never ever recommend this airline

An absolute scandal. The fact that Norse Atlantic is still allowed to operate flights is unbelievable. Repeated flight delays, outrageous extra costs, no real customer service, no refunds. They take your money and disappear. Zero respect for passengers — they clearly don’t give a shit about people. Avoid at all costs.

Our flight got cancelled which is fair enough because cape town didn’t have any fuel. our flight was first delayed to the next day then cancelled right before boarding , even though the fuel issue had been known for a few days. sent the claim for a refund and compensation because we had to buy a very expensive last minute flight. it’s been 5 months and am still waiting. they first said we will get a response in 6-8 weeks which didn’t happen. very unhappy with everything. wouldn’t recommend flying with them, had to fly with emirates and the difference between the services is insane!

Very poor experience with Norse Atlantic Airways.
On our 11.5-hour flight N0195 from Stockholm to Phuket, the electronics in our section failed about 15 minutes after takeoff. For the entire flight we had no lights, no ventilation control, no entertainment, and the onboard ordering system didn’t work.
Because of this, we couldn’t order any food or drinks during the whole flight, which was extremely uncomfortable on such a long journey. The crew acknowledged the issue and advised us to file a complaint.
However, after submitting a formal complaint, the airline has not responded for over 30 days. Very disappointing customer support and lack of accountability.
Would not recommend.

Do not book this airline, booked Stockholm-Bangkok, the price was the same as booking Qatar, KLM or SWISS but with the difference that it was without a stopover i.e. direct flight and nothing is included during the flight. All the extras that are necessary during the flight turn out to cost extra. This is not clear when booking and is misleading marketing. The service is crap, check-in and flight attendants are rude and not happy, bag, food, blanket, pillow and headphones are extra. The entertainment system had to be started 8 grr during the flight and even if you travel with your children 14 and 15 years old you are not allowed to sit next to each other this also costs extra, all the extras end up being several 100 dollars more and the airline still does not live up to other more well-established airlines. I would gladly take a stopover to avoid this disgusting low-budget experience again. I felt so sorry for those who paid 500 dollars extra for premium that part of the cabin looks like a bad movie with only wider economy seats and zero premium experience.

THE WORST AIRLINE IN THE WORLD…….EVER!
Hopefully after our legal action against this cowboy outfit and subsequent social media and potential documentary on them, they will be named and shamed out of business.
Here’s an updated timeline on the rogue trader……..
1. Booked flights to Orlando. Realising a slight date error, due to their site crashing, we made the change within 24 hours, which should be free of penalty according to their T’s&Cs. They illegally charged us again!
2. While contemplating what to do next with our booking of 4, without notice cancelled our flight and gave us a new return travel date.
After asking what our options are, they advised we would receive a refund for the inconvenience.
Our response was, we will accept that part of the transaction providing the return leg does not impact our travel.
3. The upshot is now they have now cancelled our flight completely after spending 5 grand on economy fares…….plus our car has to be retrieved from LGW!

We honestly have not come across a more foolish and disorganised airline ever.

DO NOT BOOK WITH NORSE ATLANTIC…….EVER!

I purchased a round trip ticket Rome-NY-Rome in Feb for $350. On 31 March I got an email from them saying my outbound flight was "disrupted" and they had automatically put me on a flight leaving two days later, literally the day before my return flight. In the alert email my return flight showed it was unaffected. I managed to reschedule to an acceptable date. But later, when reviewing my trip in their platform, my return flight appeared cancelled and no options was given to modify it. None. And I was not notified by email. Repeated loop conversations with Freya, their bot, took me nowhere, as she escalated every time for a human to email me -- which they never did. As with everyone else, I was left in limbo, with no email or phone number to resolve the situation. I finally ended up cancelling the trip, as I had no guarantee of being reimbursed what had now turned into nearly $900 priced outbound flights. Now the claims process in their portal is limiting, so I doubt I will ever see my money back.

Flew LGW-BKK and return. Booked on the premium seats, which I would highly recommend great seats and plenty of leg room, all drinks included and you can order through the screen which was great, head phones, pillow and blanket given all included. Food wasn’t brilliant but overall ok I would just take plenty of snacks or you can order and pay from their hot food menu. Also on premium you have a good hand luggage allowance. No delays and overall a good flight would definitely book again on premium again for long haul

Very disappointing airline – do not book.
We flew on a 7.5-hour flight from Orlando to Gatwick, and the overall experience was extremely poor. The staff were unhelpful, cold, and at times came across as quite rude.

Onboard service was extremely limited – even basic items weren’t included. You have to pay for headphones to access entertainment, and meals aren’t provided. Shockingly, we weren’t even offered a glass of water during the flight, which is unacceptable on a long-haul journey.

Staff acted as though we were an inconvenience rather than valued customers.

The only positive was that the flight departed on time.

Gatwick to Orlando return 3rd/9th April 2026. Overall great experience. As long as you prepare with bringing your own headphones, food and water or are aware of the costs if you choose to buy through the airline.
Excellent service, no delays, legroom pretty good for a 6ft man, check in line moved steadily.
My only cons were: on the way there my seat had a lump in my back, made worse by the guy behind packing his netting full of bottles and whatever else. Also for me arm room was a bit sparse.
Overall decent experience - as with any long haul economy, just stick it out for 7-10 hours and look forward to getting there.

Flew LGW to BKK return.
Great all round service, checking in at LGW and BKK on return were both faultless, quick and friendly. On board service was also faultless. Very polite, helpful staff from the minute we boarded. Regular drink runs throughout the 13 hour flight and good food service. We flew Premium both ways and the extra is definitely worth it. My husband is 6ft 3”, the seat and legroom was the best. Drinks can be ordered via your screen and arrive quickly with a smile.
The smallest of criticisms is it would be nice if you could track your flight to see what country you are flying over, but it certainly doesn't spoil your flight!
Thank you Norse and your fab crew. Would definitely use again.

If you’re thinking about booking with Norse, don’t—unless you enjoy frustration, dead ends, and being completely abandoned the moment something goes wrong.

Their so-called “customer service” is an absolute joke. It’s nothing more than a painfully limited chatbot that seems specifically designed to avoid helping you. It loops through the same useless responses, ignores context, and offers zero real solutions. There’s no clear way to reach a human being, and if by some miracle you do get a reply, it’s cold, generic, and completely unhelpful—like they barely even read your issue.

You’re left stranded with problems that never get resolved, questions that go unanswered, and no accountability whatsoever. It genuinely feels like once they’ve taken your money, you cease to exist.

Booking with Norse isn’t just risky—it’s borderline reckless. You’re not buying a service, you’re buying a ticket into a black hole of support where the only thing you have to rely on is blind hope.

Good luck if you’ve already booked… you’re going to need more than that.

Their website doesn't work. You choose an outbound flight and then you cannot book the return because it doesn't recognize that you have chosen an outbound flight. No CONTACT US page. No way to book a flight and no way to let them know. TERRIBLE experience

I must say I was very disappointed with this airline. This was my first time flying with Norse and I’ve booked a trip with three other females to New York. We paid for bulkhead seats and we were told a week before we were due to go that our aircraft had been changed so we believed that we would still be in bolt head seats at it would be a light for like a pump going onto the aircraft we was put further back in the economy cabins which I pacifically booked the bulkhead seats as I suffer with irritable leg syndrome. We was told at the airport that we would be refunded for the Seats however this is not the case I have since been back and gone through the process of trying to claim back a refund and I had an email this morning to say a refund will not be issued and this can sometimes happen on flights. There is no guarantee my argument with this as we were met by a gentleman on the flight who had not booked bulkhead seats, but he was automatically put in a bulkhead seat which there possibly was others as well. I have flown many airlines but I have to say this one I’m very disappointed with and I will not be flying with them again. I now have to explain to my party that they will not be getting a refund which is very poor customer service.

First time flying with Norse Atlantic from Gatwick to JFK best flight ever from arriving at JFK airport and back to London boarding was so easy and the flight attendants were fantastic so friendly I love the uniform one if not the best I would highly recommend them

If you're trying to claim compensation from Norse for a cancelled flight or being denied boarding, don’t waste your time dealing directly with the airline—you’ll get nowhere.
Take it to small claims court.
We’ve done exactly that. We’ve only received part payment so far, but the case is now in the hands of the court. If the airline doesn’t pay the full compensation owed, enforcement action (including bailiffs) will follow.
It’s the only way we’ve seen real progress.

Disgusting and disgraceful. My daughter arrived yesterday from Bangkok. She is a British Passport holder. Apart from the long 9 hours flight she was refused a meal in board although included in the price. While all the passengers were served a meal my young daughter was told we don’t have enough meals for everyone so you will not be served.Please investigate this miserable situation and sack this trash who works as a flight attendant. She was served a meal after one hour.

I have contacted the company but received no response

If I could I would give this company no stars at all. They cancelled my confirmed international return flight with no additional options and won’t give me a refund somehow. I say “somehow” because they have this cute system where you can’t talk to anyone on the phone, you can’t even communicate through email. The only recourse is to talk with an AI chat bot. I will NEVER book anything with this company again and I urge anyone reading this to save the headache 🤕

I bought 2 return tickets for the USA on 25 January 2026 but they started rescheduling our return flight. Although that was inconvenient, we accepted to return 2 days earlier. And last week when I asked about outbund flight (FromAthens-Greece to New York) I learned the flight had been cncelled. They offered to reschedule our outbound flight to New York on25 april and retun 4 or 5 May. I selected 5 May but keeping costs and conditions theame or a full refund and a compensasion for missed interviews I had booked. I have had no answer since April. 7.
"Dear Alice,

After my repeated efforts to make sure that my new return flight from the USA is confirmed and after the silence on your part, I would like to apply for a full refund of my money paid to buy the flight plus $1000 for the cancellation of professional interviews I had scheduled there. I'm not mentioning my painful feeling of not seeing my son due to your cancellation for no reason. I will also use relevant sites to post my complaint against Norse to begin with."

Looking forward to your reply"