Flyparkcompare Reviews 

Terrible, wont ever use this service again and will definitely NOT recommend.

Though I had slight difficulty in identifying the location the staff were supportive and got a timely transfer to the airport terminal.

great communication, speed, ease

Really wish I'd reviewed the feedback in advance. Another moment when I should have listened to my wife. Thanks, guys.

1) Emailed to say they had to move the drop-off/pick-up from Orange to Green, but Orange appeared to be open.
2) They promote a 30-minute turnaround time, but it was an hour's wait.
3) They reversed my car into something, leaving paint damage.

I get that timing can be off, so 30-minute turnarounds can be tough, and things can go wrong. I appreciate that these things happen. However, it was the support staff who made this such a bad experience. I followed their processes when the car was returned to me and I noticed the damage. I even had the attendant take a photo of the car and called the operator for details on how to raise a dispute.

Once I submitted the dispute, they claimed I hadn't followed their processes or notified the drop-off attendant. When I shared details showing the exact process I'd followed, in line with their policies, I never heard back.

Title: Complete Shambles! Avoid if you value your car and your flight!
If I could give zero stars to Fly Park Compare and the actual service provider, Stansted Parking Services Limited, I would. This service is a complete shambles from start to finish and incredibly unsafe.
We arrived at the car park at 5:00 AM, and the place was completely deserted. The so-called "reception" was wide open with nobody in attendance, and expensive cars were parked inside with customers' keys just left out and available for anyone to take. Their own arrival procedures falsely claim that when you arrive, you will "be quickly checked in and given a receipt". We never received this at check-in—the absolute only receipt we ever got from them was for the extra £20 they forced out of us for Stansted parking later on!
I called their contact number, 077 8355 4877, and was told someone would arrive in 5 minutes, but they only showed up 15 minutes later. Their documentation explicitly promises that "One of our minibus drivers will transport you directly to the airport as soon as you're ready". Instead, we were told we had to drive our own car to Stansted Airport to meet another driver, who would then drive it back to the very car park we were already standing in! We wasted an entire hour just trying to park. Honestly, after this experience, I do not believe they even have a shuttle bus at all. They have absolutely no respect for their customers and provide zero clear instructions when this supposed shuttle is unavailable.
On our return, it was just as disastrous. Their documented return procedure states, "When you return, just call us on 077 8355 4877 and we all be right with you" and that a driver "will take you back to our car parking facility". In reality, there were no clear instructions. We were told to walk to the Hampton by Hilton, and the company claimed their shuttle "broke down today"—a complete lie. Another customer waiting there had already wasted over 1 hour and 30 minutes trying to get picked up.
To top off this absolute nightmare, they took another £20 from us to cover airport parking, hiding behind their terms stating there is "£10 each way payable for airport drop off charges". The kicker? They only actually pay £5 for the hotel parking per car transport they use. They are completely ripping customers off, charging for a shuttle service that doesn't exist and pocketing the difference on the parking fees.
If you value your car and your flight, do NOT use this service. They only add unnecessary stress to a well-deserved holiday. Between the non-existent security, the lies, and the terrible organization, there is a very good chance you will lose your car and miss your flight. Save yourself the nightmare and always use genuine Stansted Airport parking.
Booking Reference: FC-7-632674

I was happy that the guy helped us locate their office as it was very dark and we couldn’t see the road leading to the office and also the shuttle was quick and we were able to get to the airport and our flight. Thanks

Not great as the timing dropping and picking up the car was a shamble. Had to wait 20 minutes despite calling them 30 minutes before arrival. Worse situation when we came back as we had to wait over one hour as they only have one driver. Will not use them again as the price is not so cheap when you end up paying for dropping and picking up parking charges.

Do not use this service. They are late, cannot be bothered to provide a service and have abysmal customer support, where they are doing you a favour by even answering your call. Extremely, contradictory messages given - no one know what is going. Just your car turns up at some point. PLEAS AVOID!

Title: Appalling Service at Stansted Airport – Avoid Fly Park Compare
I would strongly advise anyone considering booking airport parking through Fly Park Compare to think twice.
We booked a meet-and-greet parking service at Stansted Airport for Friday 23 October 2026, paying £66.95 for what should have been a straightforward and convenient service.
We were instructed to telephone the operator approximately 30 minutes before arriving at the terminal. We called 35 minutes beforehand, exactly as requested.
When we arrived, nobody was there to meet us.
We called again and were told it would be another 8–10 minutes. When I questioned why nobody was there despite us following their instructions, the person on the telephone simply hung up on me.
To make matters worse, two other families waiting nearby told us they had already been waiting around 20 minutes and were experiencing similar problems.
When the gentleman did finally arrive, he had no high viz, company clothing or ID and was dressed very scruffily and was very rude.
At that point, I had absolutely no confidence in leaving my vehicle with this operator.
With a flight to catch and no confidence that the service would be provided reliably, I decided to park in the airport's Green Parking Zone instead, resulting in substantial additional parking costs.
What has made this experience even worse is the subsequent handling of my complaint.
I have repeatedly contacted Fly Park Compare requesting a refund and the basic company details of the actual parking operator, including its registered name, company registration number and contact information.
Despite giving them opportunities to resolve the matter, I have not received a satisfactory response or the information requested.
I am now pursuing recovery of my money through American Express and considering legal proceedings to recover the additional costs incurred.
In my experience, the service was completely unreliable, the customer service was disgraceful and the subsequent complaint handling has been extremely disappointing.
My advice would be to avoid Fly Park Compare. What should have been a convenient airport parking service turned into an unnecessarily stressful and expensive experience.
One star – I would give zero if I could.

The service on return was by far the worst experience I’ve ever experienced using any airport parking and I am a frequent traveller. Was made to wait over a hour and a half in the freezing cold with two young children who have now become ill with cold/flu and temperatures. The number I was given to call for my return was answered by a very rude and unpleasant person called Ahmed. After being given wrong details of where to collect the car and then lied to about timings, when calling him to ask and vent my frustration solely due to my children who were already tired and stressed I was told to stop phoning and wait 45 mins. When I called back to ask why it was taking so long after half hour he told again it would be 45 mins. The chap who actually dropped my car to me said he’d actually been waiting around and was not adequate information of where I was told to wait which caused me a lot of distress, furthermore I had only just found out my uncle had past away whilst I was on the flight home and that the funeral was at 3pm and the flight landed at 11.20am, the entire commute would have taken no more than 45 mins had the car been returned in a timely manner. This resulted in me not making it on time and missing the funeral ceremony and I now have to live with the fact I couldn’t pay my respects and participate in the funeral ceremony. I am extremely appalled by the service I have received especially when paying a premium price for what should have been a premium service but in fact turned out to be the worst customer service I have ever received. I will be making a formal complaint and wish nobody else has to experience the same.

The main issue i had with my booking was that it showed up on the search as being extremely competitive however when i arrived they then charged me an extra £13 because they said they needed me to pay for their fees for entering the airport. Most airport transfer are included in the price of what is advertised. What was also frustrating is that there was four people in the transfer and they charged each person the same fee even though they only went into the airport once

Had to go to south terminal when I booked north terminal

Provides companies using fake names to offer highly rated services then once you've paid you get the information for zero star rated providers with no cancellation ability so £40 quid chucked down the drain.

Do not use just go to Gatwick directly

Why should I instruct you on how to improve? Proceed to your education, peruse literature, conduct yourself with decorum, execute your duties properly, and refrain from engaging in fraudulent activities.
To elaborate on your dismal service as a booking platform: you direct customers to appalling car parks located in the middle of nowhere, surrounded by rubbish, and only disclose your pathetic operational terms after taking people's money. When I rightfully requested a refund upon discovering these hidden, unacceptable conditions, you outright refused. Dealing with your company felt precisely like my travels in India, where one gets scammed and fleeced at every single transaction.
It comes as no surprise that your service holds appalling reviews. Start by learning basic business ethics, respecting customers, and vetting the providers you promote instead of trapping motorists

All seemed very weird, and the carpark was not locked or secured. I was also asked to wait in the car as the transfer to the Terminal would be 5 mins, then 10 mins, then i had to chase. In the end, I gave up waiting and ordered an Uber.
No ticket for my car…..felt like bit of a gamble just leaving it parked up but I had no choice.
Noone was there either upon my return so I just drove off.

DO NOT BOOK WITH THIS COMPANY. Everything that could wrong went wrong. First I dropped my keys with them and despite paying a fee already, I was made to pay the airport fee for my car to get out. Now the nightmare began when I came back, it took over an hour for my car to be dropped to me, it seems it was being used for leisurely activities as the passenger seat was fully reclined, and all my car decorations had been removed. I called the only number I was given for correspondence and they said ( it was too girly so the driver had to remove them). I didn’t even see the driver on collecting my car, I was told to go to car park level 6 but when the car arrived it was apparently on car park level 4, so I had to go down to get it. When I got there, the driver was not there and he had left my car keys on my tyre (I was horrified) and I was told the driver has diabetes so he had to go to the toilet???? Now looking at the back of my car, I suppose there was a mini accident with my car, as the back bumper now has cracks (I’m someone who takes care of her car so this was very disappointing) I tried to ring the number I was given, it seems they stopped answering my phone calls. Everything was so dodgy, please don’t book with this company if you want your peace of mind.

Don’t go near them if you don’t want to pull your hair out .

Terrible! Very easy to book, website looks convincing. I booked a ‘premium’ service called Premium Park and Ride LGW, which is marketed as being family friendly. It has the same postcode as a reputable parking service, so when I looked it up, I thought I was going there. Big mistake. There was a scrappy sign by a Texaco garage that led to an industrial area. The road was unpaved. The so-called reception was a shed, with a sign tacked up saying reception. There was no computer, and no way of securely storing keys. The cars were randomly parked in an unpaved lot. My gut instinct was shrieking to me to get away. I left and went to the reputable service instead and paid again. There is no way I could have left my car there, or would have let myself and my daughter get into the minibus, as I had no idea if we would be safe. Do not use!!!!!!!

Waited an hour in the cold with my young family for my car to be collected. Rang several times, most of the times with no one answering and when they did answer it was always the same “ driver is nearly with you”. On my return waited 45 mins in the cold with my family, this is not a meet and greet, worst experience I have had with this type of service. Please do not use

Good website to follow which made it easy to book