Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being able to talk to an actual human being when things don’t go the way you expected whilst going through the process online. Friendly, reassuring voice on the phone to reassure you that all is well... See more
Company replied
We used Valet Parking North Terminal. Easy to book, competitively priced and literally a 2 minute walk to security gates (if hand luggage only) Especially like the fact it is the only official car par... See more
Company replied
Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more
Company replied
Company details
Written by the company
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Contact info
Horley, RH6 0NX, Gatwick, United Kingdom
- gatwickairport.com/parking
4.6
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ideal parking peace of mind
Great prices and service provided throughout my purchasing and travel journey really appreciated
Would recommend
October 6, 2026
Unprompted review
Very easy at the airport both drop off…
Very easy at the airport both drop off and collection
October 22, 2026
Unprompted review
Booking was easy
Booking was easy, parking simple and the bus quick. It was streamlined and simple.
October 18, 2026
Unprompted review
Was great but the parking space were…
Was great but the parking space were really full
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to book and easy to walk straight…
Easy to book and easy to walk straight through into the airport!
October 15, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Jodi
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how easy it is to walk to the airport from the car park. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
payment was difficult
October 26, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Barry
Thank you for taking the time to share your feedback regarding your recent experience with us.
We're sorry to hear of your issue.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Reliable and safe parking with regular bus service. Ideal for peace of mind. good value especially with discounts given
Convenient, reliable and safe parking, value for money especially when booked in advance and with discounts provided.
October 2, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Umesh
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how reliable and safe our parking is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
All great apart from one small thing
All great apart from one small thing. If I pay for Valet Parking, I expect the car to be right there, on the same level. It wasn't, we had to go down 1 floor in the lift. Small issue I accept but I pay extra to get that extra service.
October 23, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Paul
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how great the parking was. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Kept our keys short bus ride to…
Kept our keys short bus ride to terminal. Regular buses.
October 20, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Michael
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how regular our shuttle buses are. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Easy process
Was fretting a bit about what to do with the car for my weekend away but turned out to be an easy process, thank you
October 26, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Mrs B
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how easy the process was. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Booking process
Booking process, Location and service it was perfect. I am always satisfied with everything. Thank you
September 17, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Friend of Ted
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how perfect the parking location is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
The whole experience was great
The whole experience was great. Quick and easy. Thank you
October 8, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear M Milsom
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how quick and easy it was to use our parking. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
It was very early in the morning
It was very early in the morning, but the staff were alert to help us on our journey.
Could have been happier.
October 9, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Jeannette
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how helpful our staff were. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Getting there was easy, but ...
Getting there was easy. Carpark worked. Buses worked both ways.
But, getting from carpark to airport exit was not clear. Admittedly pitch dark and heavy rain, which is not uncommon, but not much signage, so beware.
October 22, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear John
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how easy it was to get to the car park. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Excellent service with the Valet…
Excellent service with the Valet Parking.
Easy to find, well organised and seemless experience. Good value for money and also had the car washed ready to pick up for our onward journey. Would definitely use again.
October 24, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Elizabeth
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how seamless our Valet Parking is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Spaces always available
Spaces always available, 10 minutes (maximum) wait for a bus and 5 minutes bus ride. It's probably the best option, still expensive to park but at least you know your car isn't going to be parked in a sketchy industrial car park.
October 15, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Adrian
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how quick the bus journey is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
All worked like clockwork..
October 7, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Gerardo
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how it all worked like clockwork. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Very easy parking bus connections to…
Very easy parking bus connections to airport excellent.
October 20, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Margaret
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how excellent the parking is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Nice & easy to book on the official…
Nice & easy to book on the official Gatwick parking website. Great communication at all times. Great price and convenience - less than 2 minute walk to Terminal South. Thank you for making it easy as I travelled all the way from South Wales. Best wishes
October 19, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Christopher
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how nice and easy it is to book direct with us. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Used the parking before and rebooked as…
Used the parking before and rebooked as found it to be very efficient and hassle free as so close to the terminal. Decided to treat ourselves to the fast track and car vallet service. Came home to a super clean shining car I did not recognise. Will treat ourselves and the car next time we travel from Gatwick.
October 21, 2026
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Deborah
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how efficient the parking is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.