Peach Aviation Reviews 44

I'm used to travel a lot with various airlines, including budget airlines. Flying with Peach was the second worst experience of my life.
Poor organisation, the flight attendants are aggressive and the flights are late.. I definitely not recommend this airline company. Such a lamentable quality, a disgrace for a Japanese airline!

Following a flight experience you receive an email from Peach asking you to complete a satisfaction questionnaire within 48 hours only, of course when you travel in a foreign country that is a too short deadline.

Booking number:YS2F2G
Date of Boarding 2024/11/06
Flight Number Peach 213
Departure Airport Kansai (KIX)
Arrival Airport Naha (OKA)

Bad customer support at ishigaki airport. Staff wasn't friendly at all and wasn't able to change our flight. So we finally changed it ourselves.

It was a bad experience, they weren't interested at all in helping us.

Although the plane is beautiful, it has no other advantages besides being beautiful. The meals on the plane are just so so. And the air conditioning on the plane is very cold, but they were not provided with blankets.

1. At the check-in counter in Japan, I observed what seemed to be an inconsistency in the enforcement of baggage policies. While most airlines typically allow minor excess weight for carry-on bags (less than a kilogram), the ground staff at Peach Airline strictly enforced the 7-kilogram limit for my two bags combined. They also informed me that my bags would be weighed again before boarding, which I found unusual compared to industry norms.
2. As a result of the slight excess in weight, I was required to pay an additional ¥3,000 to check in the luggage. This experience, combined with the perceived inconsistency in treatment, was disappointing and has led me to reassess my previous positive perception of Japanese customer service. Additionally, the ground staff handed me a tablet and instructed me to process the payment online myself, raising questions about the role of the ground staff in providing customer support.
3. During the three-hour flight to Taiwan, the cabin crew made announcements every half hour in Japanese, English, and Chinese, repeatedly informing passengers of the time difference between Japan and Taiwan, the local time, and even reminding us to dispose of our trash. While I understand the importance of clear communication, the frequency of these announcements detracted from the overall comfort of the flight.
4. As a frequent traveler who has used various low-cost airlines, I found this experience with Peach Airline to be particularly disappointing. Given the choice, I would reconsider flying with this airline for any future trips to Japan

DO NOT FLY WITH THEM!!! This company is soooo terrible! They cancelled our flight on 24th of July and changed to 29th… they left us wait stuck in a city with 2 young kids. Our holiday become a truly nightmare… we really really would leave this horrible city but Peach is doing nothing! Contacted them 1000 times and they promised me so many things but in the meantime they are doing NOTHING for us. We also made more than €1000 extra (double costs) for extra hotel nights and rental cars, without any compensation. We can accept it, it’s just money.. the worst is that we’ve planed Osaka 2 days and now we are stuck here 8 whole days… it’s a nightmare……Please be warned for this terrible company!

I took a flight from Seoul to Tokyo. We took off on time. Flight attendants were very polite and friendly. They cared a lot about safety and because of slight turbulence the sign to fasten the seatbelt was “on” during the whole flight. I was scared after reading bad reviews, but I realize that most of people come on this platform to complain.

I have nothing negative to say about this company. The ticket was cheap. And everything was fine. I was flying with the only backpack 55x45x15 , no problems.
I would definitely fly again.

I have read the negative reviews, and was prepared to check in luggage, as the total weight of my things was between 8 and 9 kg. There was no opportunity to check in online, so I went to the check-in counter in the airport. They asked me to put my luggage on the scale. It was 8.4kg. I offered to check in one of the bags and pay a fee. But the agent suggested that I might want to "wear a few extra clothes". So I moved my laptop charger and a few other things into my pockets. When the weight got down to 7.9kg, the agent was satisfied and let me take my stuff on board. There was no second weight-check at the gate, so I simply put my charger back into my bag. Apart from this, the flight itself was uneventful: departed on time arrived on time. No in-flight entertainment, but this was a nighttime flight (Tokyo-Shanghai), so I did not care. I got an entire row of 3 seats to myself, so I lay down and slept; the flight attendants were fine with that. There were no blankets or pillows.

100% commission is a thief.
I planned the trip with a happy heart and made payment through a payment agency, but perhaps there was a mistake or a problem, the departure point and destination changed and the payment was made.
Of course, I found it 10 minutes after payment and requested a refund. In Korea, a 100% refund is usually possible on the same day of payment, so I waited without a problem.
I was told through the agency that a refund would not be given without knowing the reason, and when I called the customer service center, I was only told that a refund was not possible for the simple reason that the refund policy did not indicate departure from Korea (Incheon).
I also said that I would like to receive at least a partial refund, but they only said that there was no other way, along with the ridiculous story of a full fee, and were silent when I asked for help.
I tried to change my ticket another way, but I was told through the agency that I had to pay the full cost of the ticket, and it was even written in the policy.
I am posting this in response to a ridiculous and non-basic refund policy, an operating policy that deceives customers, an unfriendly customer service center, and the reputation of these thieves.
I will not stop here and will continue my efforts to get my money to the Consumer Complaint Center. Just don't use this airline. Unless something fundamentally changes, it's just an airline full of problems.

Aircrafts are brand new and clean, but service is awful!

We are a family with two kids (2 and 4 years old). Their algorithm separated us on purpose so we would have to pay extra fee to seat together... otherwise the two years old baby would travel ALONE!! The staff told us we had no choice but to pay when checking-in, because supposedly the flight was full (needless to say it actually wasn't!)

That company is more interested in money than in security. Shame on you Peach!

I WANT TO TAKE MY MONEY BACK, GIVE ME MY MONEY.

How can I remember the cancellation policies that i read 2 months before my cancellation? I need the reconfirmation when I cancel my booking, if i know that my booking will not be refunded I would not cancel it. I also unsure about the type of my booking and I couldn’t check it again. I CALLED FOR 10 TIMES AND WAITED FOR MORE THAN 15 MINS JUST FOR 1 QUESTION. NONSENSE
And the information in the website is unclear, confusing and this company is a big trap with poor service and poor employees.

Due to Typhoon I was not able to fly from Hong Kong to Japan. The possible provided available dates was also not in my range of my token Holiday.
There was only 2 location which I could select from Hong Kong to Japan. Even there are more airports in Japan. So there was not much option. Peach Aviation provided me "points" which I could redeem for the next flight which needs to be use within 180 days.
No money refund in this case. I live in Europe and I am not attending to go back to Asia in the coming 180 days. I have asked about the opportunity to use the points under other names of my family but that is also not possible as I am the one who has booked the flight. In other words, I lost my money.
Very disappointed in this unfriendly way of solution. This will be the first time and last time that I will book a flight from Peach Aviation.
I don't recommend this Airline

total scammers, first company ever putting check in for everything above 7 kg, this is above ridiculous, the baggage with no laptop was less than that!

They scanned our boarding passes before the air craft is ready…. Everyone left the comfy chairs and was forced to sit by the window at 5am for 30 mins. Very good service.

Peach has self check-in booths at Kansai airport. This system does not work and caused chaos at check-in (which was meant to open at 17.30 but actually opened much earlier).

The seats are extremely uncomfortable and not designed for a 6 hour flight - they might be OK for domestic routes in Japan but not for this flight duration. Nothing like the quality of seat that you get on Air Asia.

Buying food & drink on the flight was an awful experience; I ordered regular items from the in-flight menu, but this seemed to cause complete panic. The attendant came back three times to check the order. I could not pay by card as 'I had not registered my card' though she could not explain what this meant nor why my card was good enough to pay for the flight but not good enough to buy some snacks. She was shocked that I had no Yen (we were on a flight to Thailand, why would I?) but agreed that I could pay in Thai Baht. I gave the correct money, assuming this would be helpful, but no, it contained a coin which was unacceptable. I gave another banknote; this, despite being Thai legal tender, was unacceptable as it had the wrong King's face on it. An absolute farce, it took more than 20 minutes from placing the order to receiving it.

Avoid Peach at all costs.

Just be aware that Peach aviation will not allow you to board even if your exceeded only 100g over the 7kg.--no, it is not a joke, it is Japanese accuracy--tolerance zero. No, you can't buy more weight with them.
I arrived at the luggage check-in counter on 6 of August 10:30AM: first the Peach staff put my cabin briefcase on the scale, and said there was an excess of 400g and asked me to move stuff from the briefcase to my check-in luggage. Fair enough, I moved some documents and the charger of my laptop to my check-in suitcase, now 6.8kg.
Then, things got complicated: he said my fair didn't include the check-in luggage. I showed the receipt from trip.com and clearly there was about $80 above their no-luggage ticket. Then he went to check with another staff that was busy with other luggage issues customer, story short: It was 1112AM and the flight was leaving at 1130AM, discussion was very long, I didn't want to miss the flight, decided to pay again, and then claim the difference with trip.com later. However, they didn't accept cash, only credit card, but their system was outdated and didn't have a credit card SIM reader, just a magnetic stripe reader, so my credit card wasn't accepted neither. Already late, the other staff started trying to speak English yelling at me to take the luggage to a domestic courier service counter and send it myself if I wanted to catch the plane... What I did, but my luggage arrived at home 2 days later.

Perhaps all low cost carriers are like this, but Peach Aviation needs to work very hard to get out of the lowest level of the LCCs in Japan, My 2nd bad experience with Peach... From Narita fly with the other LCCs: Jetstar or Spring, price is the same anyway.

I used Peach Aviation 5-6 times in the last 20 months and I have always been happy with the service.
On February 28, 2020 Peach notified me via email that my roundtrip flights Okinawa-Bangkok were cancelled because of the coronavirus outbreak. I checked on their website and noticed a much earlier post than Feb 28 (I recall 12 but I may be wrong - now the post has been updated) announcing suspension of pretty much all their international routes for the entire month of March. I contacted Peach via the online chat and found out that in the reimbursement I would lose about JPY 11,000 out of the spent JPY 37,000 because credit card payment fee and rescheduling fees are non-refundable. I objected that it was not me cancelling and I was forced to ask for a reimbursement. Indeed their offer to transfer the flights on the same route between April 1 and 20 did not suit me and by the way I had already rescheduled once from early February to late March because of the coronavirus issue and I did not see how the situation could improve from March to April. I was treated in a very cold and impolite way as if they wanted to get rid of me as soon as possible. I asked for the reason of the flight suspension and was told they were not due to disclose. As of now there are no travel restrictions from Japan to Thailand and Peach are flying to areas with a much higher number of infected people than Bangkok according to statistics on the virus. The week before I had flown on empty crafts to Taiwan, so I deduce cancellations were made on the basis of low demand rather than safety reasons.
I am disappointed. I finally lost JPY 11,000 for a cancellation imposed by the airline, I was given a too narrow window of time (April 1-20) for rebooking in alternative to a refund, the cancellation was decided based on economical rather safety reasons, the customer care was very impolite, and I now have to deal with the other reservations of this journey, internal roundtrip flights in Thailand and two hotels.
I am okay with making an effort in a difficult situation like this but a bit of tactfulness by the customer care would have been much appreciated. I did not feel a valued customer and I will not use Peach Aviation again in the future.

Initially, I was overjoyed. I found a non-stop flight between Shanghai and Tokyo that was inexpensive (probably due to the fact that Peach does not take UnionPay or Alipay payment and therefore most Mainland Chinese won't use it).

Due to the coronavirus, my March 28 flight from Shanghai to Tokyo was cancelled and, while they did give me a refund, I must wait two months for it! Absolutely ridiculous. I thought the Japanese had a better handle on technology than this.

My flight was cancelled due to a typhoon in July. No information was given until I reached the airport and was told it was cancelled. Already bad service here. I have now waited for 6 months for a refund. I ordered through Supersaver who claims that they can’t pay me back until Peach Aviation has send the money to them. Still no sign of the money, so I am writing here. Unbelievable bad customer service

After waiting in Incheon airport passing midnight without any information, Peach aviation decided to cancel the flight to Tokyo Haneda. We where left without any compensation, nore food, drinks, Hotel compensation or help for other means of transportation. We have not even go the refund for the cancelled plane returned. Not what you expect from a japanese company