Flypegasus Reviews 4

I have flown with Pegasus a few times which has been ok (nothing great). It is a low cost airline so paying extras for the extras is expected.
I had an issue where a misunderstanding from their side meant me and my mother (WCHR) passenger were denied boarding. The next flight was in two days! They arranged a hotel and other bits as required, which I did not take fully as I needed to get to a wedding, and was left about £1000 out of pocket. When claiming for additional compensation as per their own policy and industry regulations, they denied their own mistake. Has been taken up with the CAA.

I wanted to change by seat number, which was originally selected for me by an agency. I tried through the app and over the phone but was told that pre-selected seats can't be changed. Why??? It's just a seat number and I could see that there were still many seats available on my flight