Porter Airlines Reviews 335

Staff was very rude. I ask for water as I wanted to take my medicine . They did overreact for that and gave me water almost after an hour . Specially ladies staff very rude. I will never travel in porter flight in my life . Specially PD309 flight.
Worst experience ever

Be aware that travel credits expire after 1 yr. We were not told, and therefore we lost our credit. We purposely didn't buy the basic plan, we paid for a plan that would offer a credit if we had to cancel. We had 2 trips booked in 2025, but due to severe illness we had to cancel both. We used the credit from the 1st canceled trip to book the 2nd one, but health issues prevented us from taking the 2nd trip too. Unfortunately we are still waiting for my husband to be cleared by his Dr to travel, but in the meantime our credit expired. On top of paying for flights, seats, luggage and not ever stepping foot on the plane, they are also denying us our travel points. Why? Their answer was "because you didn't actually travel." No we did not travel, but we paid to. What is the difference? They got to sell our seats to someone else, didn't have to give us drinks/snacks etc., they made money off us, but feel we don't deserve travel points. This is highway robbery and should not be acceptable by law. I'd also like to add that, for our 2nd planned trip they changed our flight times, not once, but twice. The changes had us arriving to our destination much later than planned, and leaving it much earlier than planned, so basically eating up 2 of our vacation days. We had to notify the car rental, the hotel, and the friends we were meeting there of the changes made to our flights - changes made without any reason but: "we're sorry, but these things happen." They are correct - things do happen that cause interruptions - in our case it was illness. So what's good for the goose should also be good for the gander, but they aren't flexible enough to see it that way.

One word to describe this company: terrible.

I had a flight booked from Montreal to Miami. The flight was cancelled 2 hours before departure, then I was rebooked on another flight 96 hours later, which was also cancelled. In the end, the flight never happened at all — yet they still refuse to refund me.

Extremely frustrating experience. Very poor customer service and policies that leave passengers with no real support when things go wrong.

I will definitely avoid Porter in the future.

HORRIBLE. THEY WONT REIMBURSE MY UBER FO A FLIGHT THAT THEY RE-REROUTED AND PROMISED TO PAY

Zero stars if I could. My flight was rescheduled a full day later with no notice, and customer service was unhelpful and rude. Not a great first impression.

By far the worst airline there is .I spent 21 hours sitting in Halifax airport ,cancellations,delays .had to go through security not once but twice to collect my suitcase from arrivals and then sit there all night with nothing open to get food or drinks .by morning the delays started again over and over .they finally broke there heart and gave me a voucher about 15 hours in waiting .missed work , spent New Year’s Eve there . Got to where I was going , took more time to locate my suitcase Was in Hamilton.8 days later I got my new suitcase back that I had purchased for the trip. Completely destroyed. Wheels missing , cracked across whole side . Complete discust with Porter . 31 hours total start to finish. And was told to contact My insurance company to see what they would cover ,as if. I 100 percent Do not Recommend this airline , and they are not exactly friendly either.

The flight was delayed 2.5 hours and right before we flight they stopped the airplane and workers came on for 30 mins...we didn't know what was happening and we didn't even get any compensation

service was great, decent legroom, and clean bathrooms. the flight attendant would come about every 10 minutes to give us snacks if we wanted them. Also smelled nice in the plane i was on. could be quicker with baggage claim though.......... and i don't know what everybody else is talking about. good nice and cheap option for shorter flights

Complaint
In-Flight

Today in the porter flight number 321 from Toronto to Kelowna I got harassed and assaulted by the guy who was the flight attendant and this assault happened in the meantime I was getting off the plane, he aggressively fallowed me and blocked my way in the tunnel outside of the plane which is not his area of business. All I was trying to do was leaving the plane and he blocked my way and screamed at me and caused me a panic attack.
I'm writing this review to ensure no other girl gets same experience and truma in a very sensitive environment like plane. After 5 hours of being in a plane when a man fallowed me and assaulted me by blocking my way out, now 1 am feeling so traumatized about this terrible experience with porter airlines and the plane and flying in general. Just so you know I'm seriously thinking about filing a complaint against porter airline. I'm doing this so people with anger issues don't get sensitive jobs like this especially in a close environments like plane .😭😭😭

Terrible airline. Every 6 weeks I fly ottawa to toronto then toronto to ottawa 3 years consecutively. Never once has my flight been ontime and never once has the grounds crew been ready to offload the plane. It's constantly the same thing. In flight crew seems good but the company as a whole is absolutely terrible.

Porter Airlines flights often depart late, and we were unable to reach our destination on time.

This airline is nothing short of a scam. I paid $375 for my ticket, only to later discover that they allow just one personal item onboard. When I tried to pay for a carry-on bag, there was no standalone option available. Instead, they required me to purchase a bundled package for an additional $127.13 USD.
In the end, my flight to Toronto cost $629.26, and the overall experience was extremely disappointing. The service was poor, and the pricing structure felt misleading and unfair. Based on my experience, I would not recommend this airline.

I am reporting a complete failure of service and gross negligence. Booking ID: 725497245.

THE SCAM: On Feb 11, I was denied boarding by Porter Airlines for my Toronto-Halifax flight because the ticket sold by Kiwi.com was invalid. I spent 2.5 hours at the desk, but support did NOTHING. I was forced to buy a NEW ticket for the EXACT SAME flight under my own name, costing an additional $467 CAD. Porter essentially sold me my own seat twice!

THE DELAY: The flight was delayed and departed at 17:30 instead of 17:00.

THE HOSTAGE SITUATION: After landing in Halifax at 20:30, we were trapped inside the aircraft for 2.5 HOURS until 22:30 because the runway wasn't cleared. I didn't enter the airport until 23:00.

MALTREATMENT: Throughout this 2.5-hour ordeal on the tarmac, the crew offered NO WATER and NO FOOD to passengers. This is a direct violation of Canadian Air Passenger Protection Regulations (APPR).

STOP SCAMMING CUSTOMERS!

#Kiwicom #PorterAirlines #Scam #Halifax #AirPassengerRights #CTA #TravelNightmare

SO GOOD A LOT OF LEG SPACE AND FOOD WAS GOOD

If your flying porter from Toronto to Cancun all I can say is good luck actually leaving at your schedule departure time to get home . I guarantee they will cancel your flight after they let you sit in the airport for over 7 hours plus you know they knew that day that flight wasnt leaving but they wont tell you till like at 930pm at night 7 hours later after sitting all day in the airport with fake time changes and 5 gate changes end result no flight ...you will see numerous ( over 12 flights) westjet..air transit and air canada flights leaving on time the entire day its so frustrating ...little to no communication from porter...frustrated customer service employees when you could find one ...you will meet other passengers in the airport we have been here 2 days waiting to get out ..you feel so bad...I cannot even begin to tell you the horrendous experience we had on Feb 6th to 7th 2026 trying to get out of Cancun on our porter flight. I will never ever ever ever even if it's free ride on another porter flight. Never ever. PS...finally got out had to fight with customer service to get on a flight to Hamilton .. in Hamilton 165 bucks to Uber back to home in St Catharines at 3am to get vehicle back home to niagara in bed by 5:15 am the next day . In the morning had to drive from niagara back to Toronto airport to get our vehicle . And to add the flight attendents on the flight were miserable and didnt even seem to want to be there. Just the worse experience with this airline. Porter is way to small to be flying to vacation destinations like Mexico.....they ruin the entire vacation vibe for you...stick with the bigger airlines ...you can have your free beer and wine just give us a proper service for what we pay for. Don't know how this company stays in business to be honest

Slight delays while it’s not an issue, the crew was mostly good. Nothing to rave about regarding service. The drink/snack selection is so minimal that I would ALWAYS choose Air Canada or WestJet. The wifi and entertainment option on both larger carriers are far more superior to Porter. I booked 2 of Porters longest flights to see what the hype was about this airline only to be disappointed and wish I had flown on Air Canada.

The entire experience was absolutely disgusting. Thet have no customer service skills from boarding to unloading including getting your luggage. No communication skills at all. I actually wrote and email to porter to have someone contact me?.....NOTHING.
They weren't even that much cheaper. For all the inconveniences they caused I will in the future pay a little extra and actually get treated like a valued customer by their competitors. Porter you need to be restructured. Pathetic.

Vancouver to Phoenix. They’re no better than the rest of the industry. I flew for business. They sent a notification saying the flight was canceled which sent me and other passengers in the airport into a panic frenzy. They were not communicating the issue very well as all we were told this is possibly a technical error. Almost every passenger in the line doubted everything. Possibly? Are we flying today or not? Is this really a mistake or not?Porter also likes to do that thing with the bags…I call it the Frontier Funny Business…also known as the Spirit Shenanigans. Now I deem this the Porter Pilfer. They give you measurements for your bag and you can measure it all you want. The second you display any difficulty with inserting the bag into their metal size checker, they hit you with the, “oh sorry your bag is too big”. Did you previously fly porter and use this exact same bag as a personal item? Yes. Did you show the gate agent the measurements with the rolled up measuring tape you brought with you for this very purpose? Yes. But of course, it is the agent’s discretion. My call to porter customer service confirmed they have not changed their baggage policy since my previous flight. I do not appreciate the cheating vibes I received. They’re very dismissive of basically anything you say. They want your money. Beware the Raccoon. Honestly, at this point, most (if not all) airlines don’t even bother to offer you a fair and reasonable service. Definitely not recommending Porter to any of my clients or patients. Cheers y’all. Safe travels.

If I could give a zero I would.
Flew from Vancouver to Toronto to Orlando each stop we had to sit on tarmac waiting for a gate.
Flew back Orlando to Ottawa to Vancouver
Sat on tarmac in Ottawa and then had to wait for baggage. We had almost 2 hour layover. No one helped, no one called ahead for us. The plane we got off of we asked the flight attendants if we were going to make connection while we sat on tarmac, they said this is the plane we are coming back to.. no problem.
We exit our now late plane, we wait almost and hour for luggage. We have to recheck our bags at porter desk(why do you not do that from plane to plane?
2 people ahead of us are also in same boat and our luggage was right behind theirs.
We now have to go through security. Lady at door just sticks her nose up when we explain our issue. So we wait in line. My husband has meds in bags so is always moved to other search line. I literally run ahead to the gate to say we are hear. No one is paging us like I hear on other airport's. They look at me like what do you mean. My husband with a heart condition is now running through the airport trying to make this flight. Our boarding passes don’t work so they reprint them. We get on plane and people are in our seats so now one moves and I tell the other person you need to move as well that is my husbands seat. Get to Vancouver and we have all 5 bags missing. System to file missing bags isn’t working I had to ask the same man that just shrugged his shoulders about filling it out to find me someone who can help me. Next person try’s to fill it out on porter computer … surprise , it doesn’t work. He says will take all info and will email us reference number. At 1am receive email he still can’t do it. Now sitting on hold and it’s been 48 minutes so far because we still can’t fill report. NO REPORT = NO BAGS
We have all our stuffed mixed together in our bags do to weight. I live a ferry ride away 4 hours and $100. He will now have to get the bags not sure when that will be and take his stuff out and do 2 ferry rides to get me my stuff at $200 plus. I will also have to wait for his days off because he would lose his wages to take day off to do it and it’s 8 hours round trip.
No one helped or communicated knowing there were people needing to get on that plane. We flew Premium as well. 100 of my toiletries are in the bags. I have no clothes so I get to wear clothes I wore for over 12 hour flight on my next 4 hour journey home.
Side note it was lovely receiving frozen entrees as well. Wasn’t the only one who got frozen one. She smiled and said would tell catering. Can you also tell them to put a basic sandwich on the menu so it’s inclusive to people who don’t want to watch cold rice dishes with spices or spicy spreads they add to sandwich.
Still on hold because she could process the loss bag either now 58 minutes .
So thank you Porter for making our return home from our vacation this terrible
Tammy M

The flight was cancelled at 10.30 for 4.30 departure on the same day. Autorebooked 2 days later with no other info on any other option, accommodation. We had a transatlantic flight so could not take up the autorebook and had to pay for alternative flights ourselves at 2,000 CAD. No compensation Expedia directed us to Porter and Porter directed us to Expedia.