Porter Airlines Reviews 335

Porter is the Worst airline to fly with. Absolutely no customer service. The staff was extremely rude and made zero effort to help. My flight was cancelled due to controllable reasons, and I was rebooked on a flight two days later. I had to wait in line for 3 hours just to receive a hotel and food voucher.

When I arrived at the hotel provided by the airline, the hotel staff told me they were already fully booked and had informed the airline about this four hours earlier. I then spent another 3 hours trying to find a room. On top of that, the voucher I was given was valid for only one night, even though the delay was longer.

I had to return to the airport to get a new voucher and was forced to stand in another long line. When I explained my situation to the attendant, they were incredibly rude and dismissive, saying, “It’s a new day, it happened last night, we don’t care—you have to wait in line again even if it’s our mistake.”

Very disappointing experience. Poor communication, poor planning, and no accountability.

Porter canceled our flight only minutes before boarding because they didn't have a pilot for the flight. They re-booked us on another flight that did not work with our travel plans. Wait times on the customer service line were over 14 hrs!!!! How is that acceptable!?! We want to cancel the flight but keep our return flight intact but cannot get through to an agent in time. The service has been terrible, this will be the last time we ever book with Porter.

Probably the single worst flight I've experienced in my experience flying. Our flight was cancelled due to weather conditions. And then they re-instated the flight. Make up your mind! They were citing the weather, specifically a fraction of wind velocity as excuses. Was it snowing? No! The flight was shown on the website initially as fine, but after I went to the info desk, the agent said that there was a de-icing issue. I mentioned that there was a responsibility to keep the passengers and their website updated and informed. The most unprofessional airline. Not at all reliable. They could have at least went around the airport lounge and offered people a complimentary water at least. Nope! I will be taking my business elsewhere based on their lack of customer service.

Flight was delayed three times out of Toronto going to Vancouver, then was cancelled late at night leaving no other options to get home. Porter cited weather reasons, but all the other airlines were still flying to vancouver / calgary and the weather was not that bad.

No compensation offered for hotel stay, and next available booking was 4 days away. Miserable excuse for an airline.

Waited over 3 hours for an agent to answer my call. I understand it’s busy season and the automated machine said it would be that long- no problem. The agent answered and immediately ended the call. Thank you so, so much. Great waste of my time.

Worst airline I’ve ever experienced. Cancelled flights rebooked days later. When given an explanation they said it was “weather” all other flights were flying, and a different gate agent told me they were missing a staff member and the rest of the crew timed out. They use weather as an excuse so they don’t have to be accountable. I stayed 13 hours, overnight, in the Toronto airport with no food voucher or even discount on hotel stay offered. Took me 3 days to get home when it should have been a 7 hour total trip. WORST!!!!!!!!! No tvs and only 30 minutes of free wifi allowed. When I finally flew on my last flight, the luggage took 1.5 hours to come out after. Seriously air Canada or west jet is worth the few extra bucks. I would never consider porter again and I would give 0 stars if I could

This was the worst experience I have ever had with an airline. Our flight was delayed by more than four hours due to a staff shortage, and this was announced only 30 minutes before boarding.
The airport staff were not helpful at all, especially for passengers like us who were going to miss our connecting flight because of the delay. We were simply told to call customer service. After waiting over two hours to reach customer service, the call was disconnected and no one called back.
We were promised that a new flight would be scheduled for us, but after waiting another two hours, nothing happened. No one followed up, no solution was offered, and not a single apology was made. The staff were dismissive and impolite throughout the entire process.
This was extremely frustrating and stressful. I will not be flying with Porter Airlines again.

I am writing to provide feedback regarding my recent experience flying with Porter Airlines, which was extremely disappointing. First, my partner’s in-flight Wi-Fi did not work on either flight. When we raised this with flight attendants, we were told there was nothing they could do, with the only suggestion being to turn the phone off and on again. No further assistance or accountability was offered.

Second, all three of my flights were significantly delayed. We had to speak with a Porter supervisor to rebook our connections and ultimately spent hours waiting in multiple airports. The supervisor assured us she would personally ensure our luggage was placed on the correct flight and would arrive with us. Despite this, we still arrived late in the evening instead of mid-afternoon, causing major disruption to our plans.

Most concerning, one of my checked bags was lost and contained all of my winter clothing and Christmas gifts. Every interaction with Porter customer service has been dismissive, with responses such as “you’ll have to wait for an update” or “we don’t deal with that.” My bag is still missing, and no one can provide meaningful information.

This experience has fallen far below expectations in terms of communication, accountability, and customer care.

Flight itself was great 👍 happy to say.
Customer service on the other hand almost cost us our flight home for Christmas .
I lost my wallet two days before our flight.. i was able to get new bank cards and a paper copy of my license, leading up to our departure.
We drove 5 hours to the Kelowna airport, only to be denied my boarding pass due to lack of my identification as we found out my passport was 2months expired .
The extra attendant on staff was barely helping us.. even seemed to be smiling at our situation, with no remorse.. said we won't be getting through, you don't have enough identification.. she offered us no solutions, smerking away and glaring at my partner as she was asking for support.
( I asked for her manager. )
She replied, "she will tell you the exact same thing as I just did"
Manager spoke with us, pretty much saying the same thing and that we had no options but to get a new license or passport in Kelowna later that week.
As we stood there about to miss our flight and loose 1500 in ticket cost,
we decided to get a second opinion from Air Canada and West-Jet, as they were the other to airlines beside Porter. We thought there must be another way to validate identity in this situation to allow us to fly to Ontario.
They genuinely seemed like they wanted to help us even though we did not book with them.
Finally a women at Air Canada mentioned we could speak with the police officer on duty and he could help!
I filled a lost wallet report and he was able to help me with a 2nd written government issued ID, as I had my passport, a picture of my drivers license, cards etc.
At that point, we were able to go back to Porter, with the police officer to vouch for the police report, and we made our flight with minutes to spare and save out trip home for Christmas!!

If Porter staff had been less rude, and actually tried to brainstorm some solutions, we could have saved a lot of stress and trouble. Thankfully, Air Canada and West jet staff gave us the time of day and helped us find a valid way to catch our flight out East for Christmas.

My delayed flight with Porter caused me to miss two consecutive flights from Vancouver to Brisbane and then from
Brisbane to Perth. They claimed the delay was due to safety reasons which I imagine covers many cases of delays to their advantage. What was seriously lacking was any sense of customer care. As a customer who decided to book with you for the first time, I received absolutely zero understanding, compensation or reimbursement for the serious impact you had on my travels. Is this really how you want your customers to feel? I will never book with you again and I will do my damn best to ensure others do not as well.

Pd 485

Recently I got to fly on Porter flight from Hamilton to Calgary. We were called for boarding row1-4. They went out there and after a minute it was stopped all the while WestJet passengers from Cancun were coming in the same door as we were boarding. Suddenly the boarding was stopped for an hour with no reason and no communication. The boarded passengers came back into the terminal and we were told to go to gate an and there was maintenance being done to the airplane. We waited for two hours before finally boarding in a haphazard way. No consistency. We sat in the airplane on the tarmac for an hour and 15 minutes as the Captain came on and lied to us about a baggage delay. So disappointing. Finally we were off. We were hungry and I ordered two meals for my wife and Me. Unfortunately they did not have any sandwiches left even though we were in row 18. Porter experience was so disappointing. One good thing they did well they gave me a free beer to forget the pain. I wish there was better communication between pilots, maintenance staff and boarding desk.
Good communication would have helped. I think I’ll try WestJet next time.

I booked a flight from Hamilton to Vancover. I got an email to check in online and I did. Usually when I check in online I am able to arrive at thr Airport and go. I get to the airport and oobodh is at the counter. I call customer service and they said I missed the check in time. I asked them what is thr point of checking in online then? The lady on the phone at first says " it shows online that you checked on" she later came back on the line and said my check in was incomplete. She tried to gaslight me and said she never said thar but j got the call recorded I demanded to speak to a managed and she said there was no extension for one. I got angry and she sent me to a manager who said my check in online was incomplete I tomd him the lady tomd me it was online...he went silent and asked who told me that. I have flown many airlines and never got such issue before. What made it worse is they could send me a notification online that the flight was delayed ( which proves I was checked on) but couldn't send me my boarding pass. I missed my flight. They are the ones that didn't send me my boarding pass rhey should be refunding me. Then to say there is no extension to a manager is ridiculous.

I had a very upsetting experience with Porter Airlines during takeoff. My baby was crying and needed milk, so I tried to take baby food from the overhead compartment. I understand that this can be dangerous during takeoff, and I was not trying to break rules intentionally.

However, instead of calmly explaining the safety concern, the crew member spoke to me aggressively and made a report against me. As a parent traveling with a baby, this was extremely stressful and embarrassing. A little patience and polite communication would have made a big difference.

I fully respect flight safety rules, but the lack of empathy and poor attitude from the crew ruined our experience. I hope Porter Airlines trains their staff to handle such situations—especially with parents and infants—with more understanding and professionalism.

Booked a flight with special assistance from Toronto to Kelowna for my 75 year old mother who has Parkinsons Disease. She arrived at the airport 1.75 hours before departure, and after checked in was told to wait on the side. She waited over 45 minutes and when expressed concern to Porter staff they told her to "walk over there". In the end they put her in a chair but did not fast track her through security line and she missed her flight, costing us $450 extra in ground transportation for her to go home and go through the entire process the next day.

I have been flying with Porter everywhere I fly for years. I always fly to Edmonton at least once a year from Toronto. I went to go get my boarding pass printed at the keyosk I never check my bags or bring a carry on. I just have my personal item.

Typically I have my fanny pack and my back pack with me. I use my fanny pack just to have quick access to my id when I am travelling.

This time, the person at the counter, told me my fanny pack was my person item and that my small back pack was a carry on and that I had to pay. I told him my fanny pack fits in my back pack and I can just put it away. He didn’t care and said no.

I literally did this a month earlier from Toronto to Tampa and back. There wasn’t a problem but this person seemed to have a problem with me. I told him this and that I always fly porter and it’s never been a problem. He said well they all should have done this.

Not wanting to make a scene I just paid the 79 ducking dollars and decided that after being a valued customer for YEARS I will never fly with them EVER AGAIN as they are acting like flair air and charging premium prices.

If I could give them no stars I would. Disgusted at the gouging with them. Get bent Porter, Air Canada gives free beer too.

On Nov 20, 2025 my wife was flying from Edmonton Alberta to Moncton , New Brunswick connecting via Ottawa, Ontario. The plane out of Edmonton was delayed for 4 hours as the cover for the exit sign inside the aircraft was missing. The delay meant my wife would miss her connecting flight in Ottawa and be required to spend the night. In Edmonton she was told the accommodation would be paid for as it was Porter Airlines fault.
After arriving in Ottawa, Porter told my wife plus 2 other passengers that they would not pay for accommodation as the problem was weather related out of Edmonton. My wife put me on the phone and very angrily I told them there was no weather problem in Edmonton as I was in Edmonton. I then read them the government policy regarding airline delays and I threatened to report this to the Government. Suddenly it changed and Porter said there was no weather delay out of Edmonton and it was their fault so my wife and the other 2 passengers had accommodation paid for.
The next morning my wife had to now fly to Toronto with a layover then on to Moncton.
Due to these delays her trip was very stressful and her three night three day visit with friends was now shortened to two nights 2 days .
The sad part was the next day a different passenger ended up sleeping all night in airport as Porter would not pay for accommodation. He/she did not complain loudly and angrily enough so they got away without paying .
My wife and the other passengers are all immigrants not aware of their rights and Porter tried to take advantage of this and succeeded with one passenger.
We will never use this airline again and recommend others to not as well.

0 stars, avoid using them, they changed my flight and did not get me a hotel or anything , they refused to help - the desk had no power to offer anything, the phone lines lied to me and said they would reimburse but never gave in writing,

they are scmaming customers

my flight was delayed AGAIN to missing my connection the following day,

BLAMING AIR TRAFFIC CONTROL NOT TAKING CARE OF CUSTOMERS

We are in Toronto airport waiting for our flight to Newark, New York. I appreciate the delay is out of the control of the airline, however to be already delayed by 6 hours with a possible further delay of 2 hours, we have received nothing. I asked for vouchers for food and drink only to be told that as it is not the airline fault, there will be no voucher. I am very hard of hearing, therefore only able to make out a little of the announcement, I approached the desk to ask for clarification. Only to be rudely told ‘you are not a porter customer, you booked through an agent therefore I cannot help you, as I already said in the announcement!’1 star is too high for this company. DO NOT USE!

I booked an expensive international flight with Porter Airlines, paid in full, and immediately received a confirmation email, receipt, and booking number stating that my flight was confirmed.

Then Porter told me that “the prices has changed” and that I now had to either pay an additional $800 or cancel the flight — even though I had already paid in full and received confirmation (both on my receipt and on email)

I had also already booked a non-refundable hotel (because I got the confirmation from my flight)!

I spent HOURS n the phone with customer service, and not a single person took responsibility. The staff were rude, unhelpful, and dismissive, repeatedly saying that I “had no choice.”

This is not how a legitimate airline should treat customers. It feels deceptive and unethical. I will never book with Porter again and I strongly recommend others avoid them, especially for international flights.

I was supposed to depart from St.John's Newfoundland to Edmonton Alberta. First the flight was delayed Departure time of Saturday Oct 25 13:14 to 16:00. Next it departing at 17:30. I went to the agent to see if I can make the connecting flight in Ottawa, they said I will have to call the Porter Airline main number. Once I was on the phone with the agent it was then delay until Tuesday Oct 28. I had book another flight Sunday morning with Canadian North and these flights are not cheap.After 42 minutes online all I got was a return of my money from Porter Airlines and was able to get an Air Canada had a flight that could make my connections which ended up costing $1560- twice the price! Thanks Porter Airline