Federation of Master Builders Reviews 

930
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and teams for being exceptionally professional, friendly, and genuinely helpful throughout the entire process, making every interaction pleasant. People also highlight the consistently high standard of work, smooth user experience, and prompt customer service that answers all initial questions clearly. Some reviewers were not happy with the overall quality, noting serious issues with poor workmanship, crooked installations, and a complete lack of support during disputes. Consumers additionally mentioned that communication can sometimes break down, leaving individuals stuck in difficult situations without receiving meaningful protection or timely recourse.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that staff are friendly,... See more

Staff

Customers had positive experiences with staff, frequently highlighting that everyone was friendly,... See more

Customer service

Users describe positive interactions with customer service, highlighting clear communication, helpful... See more

Quality

Clients share ambiguous opinions on quality, with several reviewers praising the high standard of work,... See more

User experience

Consumers find user experience to be positive, highlighting a smooth setup and a very clear application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WoodStone Homes are super pleased and proud to have passed our Federation of Master Builders site inspection. Great to meet and discuss one of our live projects with FMB's Naiomi, thank you fo... See more

Company replied

Rated 5 out of 5 stars

I had a very positive experience with the team. Everyone was friendly, professional and genuinely helpful throughout the entire process. They supported me at every stage, explained everything clearly... See more

Company replied

Rated 5 out of 5 stars

We found the onboarding process very efficient, from the initial contact to finally being onboarded was fantastic. All our questions were answered clearly & all the benefits & services were set out fr... See more

Company replied

Rated 5 out of 5 stars

Graeme Ayden 45 joinery Ltd has recently fitted a new kitchen in my home. I would strongly recommend him as along with the help of his apprentice Aiden has worked extremely hard. He’s done a lovely... See more

Company replied


Company details

  1. Non-Profit Organization
  2. also in
  3. Online Marketplace

About Federation of Master Builders

Written by the company

Join the FMB Find a Builder

About us

The Federation of Master Builders is the largest trade association for the UK construction industry and a not-for-profit organisation that is run by members for members.

Our mission

We support small and medium-sized construction companies to grow and manage their business by providing a wide range of support services such as contract templates, unlimited expert advice, online training, and access to a community of fellow professional builders.

Our members must pass an independent inspection and strict vetting process before they join the FMB to ensure they meet the high standards expected of a Master Builder company.

We also connect clients with professional, local builders they can trust through our free Find a Builder service. Our series of ultimate guides for home renovation projects helps clients to understand what to expect during a building project.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

930 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(930)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Alkemist Build and Decorate: proud FMB vetted contractor

At Alkemist Build and Decorate, we are proud to be vetted and approved members of the Federation of Master Builders. The vetting process is thorough, and it gives homeowners real confidence that they are hiring a reliable, qualified contractor.

Being listed on the FMB platform is a great opportunity for builders, as it adds credibility and helps us show clients that our work meets high standards. The support and professionalism of the FMB team have been excellent.

I recommend the FMB to contractors who want to build trust with customers, and to homeowners who want to hire a vetted, approved builder.

5 stars.

January 23, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Victor,

Thank you for the kind review, and congratulations on passing your inspection! Welcome to the FMB, we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 2 out of 5 stars

Value for money is questionable

In our experience there is a very little value, we win most of our work by word of mouth and we have not yet had a customer who has come via FMB.

Generally we have also found that the average customer is not even aware to look at the FMB website for tradesman compared with other tradesman search companies.

There are some basics missing from their tool packs including site timesheets for staff / apprentices, snagging lists for customers.

We are only small construction company but each expense we make has to deliver value whether its materials, tools, insurance and subscriptions.

FMB will need to seriously drive alot more value for the builders and customers if they are to survive the current cost conscious economy we find outselves in.

October 13, 2026
Unprompted review
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Sean,

Thank for the feedback, one of our team will be in touch to discuss your concerns in greater detail.

Kind regards,
The FMB

Rated 3 out of 5 stars

It’s a lot of money for not much gain

It’s a lot of money for not much gain. I have been a member now for 12 months and had nothing from it other than an expensive social media platform

November 3, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear James,

Thank you for the feedback, a member of our team will be in touch to help you get more from your membership.

Best regards,
The FMB

Rated 5 out of 5 stars

Friendly and supportive from start to finish

I had a very positive experience with the team. Everyone was friendly, professional and genuinely helpful throughout the entire process. They supported me at every stage, explained everything clearly and were always happy to answer my questions. I felt well looked after from start to finish. Excellent customer service and a pleasure to deal with. Highly recommended!

October 30, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Robert,

Thank you for the kind review, we're glad to hear about your positive onboarding experience. Welcome to the FMB - we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

FMB is a great supporter of the construction industry

FMB give a lot of support to construction firms and do a great job helping the construction industry.

November 2, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Asa,

Thank you for the kind review, we're always happy to be of service.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 1 out of 5 stars

FMB accountability & transparency


I was the victim of fraudulent conduct by a member of the Federation of Master Builders (FMB). The Federation subsequently closed my complaint without reaching, or at least communicating, a clear conclusion on whether the member's workmanship complied with the standards and requirements that FMB members are expected to uphold.
I also wrote to the Chief Executive seeking clarification and accountability regarding the Federation's handling of the case. Despite repeated correspondence, I have received no substantive response.
The Federation's failure to determine and communicate whether its member met the required standards, together with the Chief Executive's lack of engagement, raises serious concerns about transparency, accountability, and the effectiveness of the Federation's consumer protection and complaints processes.

September 16, 2026
Unprompted review
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Tarek,

We take concerns raised about our members and our processes seriously, and we have previously been in contact with you to explain the FMB’s role and the outcome of the matter.

The FMB operates an independently audited and CTSI-certified dispute resolution scheme for members and consumers. All FMB members are professionally vetted when they join, their work is inspected, and their membership is monitored on an ongoing basis.

We are sorry that you remain dissatisfied with the outcome and hope our previous correspondence has helped to clarify the FMB’s role and the process followed in this matter.

Best regards,
The FMB

Rated 5 out of 5 stars

We had the opportunity to have our work…

We had the opportunity to have our work inspected by the Federation of Master Builders, and our experience has been very positive.

I believe this organisation offers a great opportunity, especially for companies and professionals who are starting their journey in the construction industry here in the UK. It provides an important sense of credibility and confidence for businesses looking to grow and establish themselves in the market.

From our experience, the FMB appears to be a serious, professional and trustworthy organisation that genuinely values and supports its members, partners and the people involved in its network.

We appreciate the opportunity to be associated with an organisation that promotes quality, professionalism and high standards within the construction industry.

I would certainly recommend them to other businesses looking to develop and build a strong reputation in the UK construction sector.

October 30, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Adryel,

Thank you for the kind review, we're proud to support quality builders across the UK.

Congratulations on passing your inspection, and welcome to the FMB. We look forward to championing high standards in construction together.

Best regards

Rated 5 out of 5 stars

really helpful

really helpful, good knowledge base and useful library of documents

October 30, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Tony,

Thank you for kind review, we're glad to hear that FMB membership is proving useful for your business.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Made the application process very clear…

Made the application process very clear and where very helpful throughout the process
Staff are always friendly and very proactive

October 28, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Robin,

Thank you for the kind review, we're glad that you found the application process so straightforward. Welcome to the FMB - we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

We’ve had a very positive experience…

We’ve had a very positive experience registering Greater Ltd with the Federation of Master Builders. A special thank you to Naomi for her support throughout the registration and inspection process. She was professional, approachable and helpful, explaining the requirements clearly and answering our questions.

We appreciate the guidance we received and are proud to now be FMB members. Thank you, Naomi and the FMB team!

October 23, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Greater Ltd,

Thank you for the kind review, we're glad you found the process so straightforward. Welcome to the FMB - we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

45 years B.W

45 years B.W. Weatherburn & son involvement FMB. Fantastic organisation. Thank you.

October 9, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Brian,

Thank you for the kind review, it's wonderful to hear about the value membership continues to offer your company after so many years.

Thanks also for your longstanding support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Great service

The FMB have always offered great service and on the rare occasion I’ve had to deal with any staff they have always been extremely helpful.

October 1, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Tony,

Thank you for the kind review, we're always happy to be of service. Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 4 out of 5 stars

2026

Provides useful information

October 1, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Mary Rose O'Kane,

Thank you for the kind review, we're glad to hear that FMB membership is proving useful for your business.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 4 out of 5 stars
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Redo Solutions NI Ltd,

Thank you for the kind review, we're always glad to be of service. Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

I’m unsure what FMB actually does for…

I’m unsure what FMB actually does for me ? What do I get to benefit me and my company ? Over £900 per year ?

October 1, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Hotchkins Building Services Limited,

Thank you for the feedback, a member of our team will be in touch to discuss your concerns.

Kind regards,
The FMB

Rated 1 out of 5 stars

Beware

Beware, this is an organization run by builders for builders. It has little if any desire or commitment in assisting the public who have issues with one of their membership. Note that most of its (positive) reviews relate to their members NOT themselves. Closer inspection on reviews relating to themselves is somewhat less flattering. Our own experiences of dealing with them was both evasive and dishonest They failed to follow their own written procedures and allowed their offending member to ignore their own imposed deadlines on numerous occasions. They initially offered to send their own surveyor to inspect substandard work but then refused to do so on the pretexted the builder had said they instructed a third party, even though we informed them this was untrue They also refused to pursue their member to provide proof of this statement and closed our case. The company eventually disappeared from their membership register but FMB refused to confirm whether they had removed the company or if they had conveniently resigned to avoid further investigation. Our advice would be to not to regard membership of the FMB as any security that your chosen builder is reputable and certainly don't waste your time trying to get any redress through them should you have the misfortune of having an issue with one of their members. This organisation warrants some future investigation as it serves not real purpose in protecting the public and its professed roll in this process is very misleading

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Really quality service.

Really good experience from start to finish.

September 28, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Dylan Construction Ltd,

Thank you for the kind review, and welcome to the FMB. We look forward to championing high standards in construction together.

Best regards

Rated 5 out of 5 stars

Excellent process

Clear guidelines, fast & easy communication and lots of helpful documentation.

September 25, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Sophie,

Thank you for the kind review, and welcome to the FMB! We look forward to championing high standards in construction together.

Best regards,
The FMB

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