Federation of Master Builders Reviews 

886
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the helpfulness and professionalism of the staff, who are described as friendly, knowledgeable, and supportive. Many people praise the excellent service and support provided, noting the clear communication, efficient processes, and ease of navigation. Reviewers appreciate the organization's commitment to quality, professionalism, and maintaining high standards within the building industry. However, some customers also noted concerns regarding the company's ability to provide protection or recourse when disputes arose with member builders, feeling unsupported in resolving issues. A few other people also felt that the vetting process for builders was superficial, leading to experiences with amateur workmanship and a lack of adherence to quality standards.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the professionalism, clear... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the clear, responsive, and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction regarding... See more

User experience

People report positive experiences with the user experience, highlighting a smooth and efficient onboarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WoodStone Homes are super pleased and proud to have passed our Federation of Master Builders site inspection. Great to meet and discuss one of our live projects with FMB's Naiomi, thank you fo... See more

Company replied

Rated 5 out of 5 stars

We found the onboarding process very efficient, from the initial contact to finally being onboarded was fantastic. All our questions were answered clearly & all the benefits & services were set out fr... See more

Company replied

Rated 5 out of 5 stars

The Federation of master builders. Is a long term institution for the building. Trade. It's reputation is very highly rated. Long may you serve the building trade. As there is not another federation t... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for this amazing product Adam and team at Intelligent Membranes I love this product and will definitely be recommending this to my clients and use this on my next Development Hi... See more

Company replied


Company details

  1. Non-Profit Organization
  2. Online Marketplace

About Federation of Master Builders

Written by the company

Join the FMB Find a Builder

About us

The Federation of Master Builders is the largest trade association for the UK construction industry and a not-for-profit organisation that is run by members for members.

Our mission

We support small and medium-sized construction companies to grow and manage their business by providing a wide range of support services such as contract templates, unlimited expert advice, online training, and access to a community of fellow professional builders.

Our members must pass an independent inspection and strict vetting process before they join the FMB to ensure they meet the high standards expected of a Master Builder company.

We also connect clients with professional, local builders they can trust through our free Find a Builder service. Our series of ultimate guides for home renovation projects helps clients to understand what to expect during a building project.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

886 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(886)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FMB represents contractors that care

FMB is making great efforts to become the directory / benchmark / governance structure for small and medium sized contractors in the UK.

May 6, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear MC,

Thank you for the kind review, we're proud to support quality SME contractors all over the UK.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

There when you need them to be

There when you need them to be

May 6, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Eden,

Thank you for the kind review, we're proud to support quality builders across the UK.

Thanks also for the continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

great company with great support for…

great company with great support for builders.

April 30, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear QW Contracts Limited,

Thank you for the kind review, we're proud to support quality builders across the UK.

Welcome to the FMB, we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Knowledgeable and experienced staff who…

Knowledgeable and experienced staff who walked me through the registration process and explained the benefits in detail.

April 28, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Sweet Homes,

Thank you for the kind review, we're glad the joining process was handled smoothly for you.

Welcome to the FMB, we look forward to championing high standards in construction together.

Best regards

Rated 5 out of 5 stars

Incredible staff.…

I found all the people that I have spoken to at FMB to be genuine, friendly and incredibly motivated. The overall feeling I got was everyone was totally convinced with everything they were telling me.

April 28, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Red Dog Contracts Limited,

Thank you for the lovely review, we're very glad to be of service. Welcome to the FMB - we look forward to championing high standards in construction together.

Kind regards,
The FMB

Rated 5 out of 5 stars

InspectionIt's good to be involved with such a…

It's good to be involved with such a professional company

April 27, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Lee,

Thank you for the kind review, we're proud to support quality builders across the UK.

Congratulations on passing your latest inspection, and thanks also for your continued support as a member.

Best regards,
The FMB

Rated 5 out of 5 stars

Brilliant

Brilliant, helpful and easy to work with

March 9, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Simon,

Thank you for the kind review, we're always happy to be of service.

Thanks also for your support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Fantastic Inspection

The communication with the office admin was seemless.
The field inspection team were highly professional.

April 22, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Ransom,

Thank you for the kind review, it's great to know that the inspection process was handled so smoothly for you.

Congratulations on passing, and welcome to the FMB! We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

I had a very pleasant recent experience…

I had a very pleasant recent experience as a FMB member, rebranding my company and receiving the full support and understanding from Rebecca, the membership manager.
Everything was flawless! Thank you so much!

April 20, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Lioncrest Developments Ltd,

Thank you for the kind review, we're always glad to be of service. Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Very lovely people to talk to

Just like the company it sounds very professional

April 20, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Alice,

Thank you for the kind review, we're always happy to be of service. Congratulations on passing your inspection, and welcome to the FMB! We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Organisation and communication is very…

Organisation and communication is very good indeed, very impressive

April 14, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Sentinel Design & Build Limited,

Thank you for the kind review, it's great to hear about your positive experience in becoming a member.

Congratulations on passing your inspection, and welcome to the FMB. We look forward to championing high standards in construction together.

Best regards,
Ther FMB

Rated 5 out of 5 stars

Top people ,you guys are amazing .

Top people ,you guys are amazing .
Thank you

April 17, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Dawit,

Thank you for the kind review, we were very pleased to assist you in your case.

Please feel free to reach out to us again at any time.
Best regards,
The FMB

Rated 5 out of 5 stars

Dan was very responsive and made calls…

Dan was very responsive and made calls emails etc for the viewing times

April 13, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Catherine,

Thank you for the kind review, we're glad to hear that your inspection was handled efficiently.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 1 out of 5 stars

Misleading entity

Misleading entity; gives impression of serving the public by giving confidence in affiliated builders. Sadly a rag tag bunch of builders who behave and conform to stereotype. Do not be misled. You cannot trust FMB to uphold values as they have none.

March 5, 2026
Unprompted review
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Bea,

We acknowledge your concerns and note your dissatisfaction with your experience. In order to review this properly, we require further information about what has occurred. As this has not been provided, we’re unable to take this matter any further or carry out a detailed review.

If you would like to discuss this further, please do reach out to our Disputes team on 0113 201 4263 or via disputes@fmb.org.uk

Kind regards,
The FMB

Rated 5 out of 5 stars

It’s a very organised website & when…

It’s a very organised website & when customers see it on our letterheads they know we are good tradespeople

April 2, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Harvey,

Thank you for the kind review, it's great to hear that FMB membership is helping your business win the trust of prospective clients.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Being part of a federation that takes…

Being part of a federation that takes its responsibilities seriously is worthwhile and can recommend the FMB if the building company take their responsibilities seriously

March 31, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear John,

Thank you for the kind review, we're proud to support quality builders across the UK.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Quality of service

Federation of Master Builders is amazing.
Im very pleased with services they offer and professional team guarantees look after me in every spec.

Highly recommend 👌

March 24, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Piotr,

Thank you for the kind review, and welcome to the FMB! We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Inspections ensure that all Members are…

Inspections ensure that all Members are providing a high quality standard of service to the customer

March 27, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear David,

Thank you for the kind review, and congratulations on passing your latest inspection.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

very helpful

very helpful

March 27, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Simon,

Thank you for the kind review, we're always glad to be of service.

Welcome to the FMB, we look forward to championing high industry standards together.

Best regards,
The FMB

Rated 5 out of 5 stars

very proffessional and friendly helpful…

very proffessional and friendly helpful staff

March 24, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Primus Developments Ltd,

Thank you for the kind review, we're always glad to be of service.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

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