Ferns N Petals Reviews 4,578

When you book from them make up you mind for late delivery.
My delivery was not only delivered one day later. And 2nd delivery Birthday cake was at 8pm , their slots 7am to 9pm is a joke, who celebrates birthday after 8pm or wait till the cake is delivered between 14hrs.
Order1: ID #69764887
Sub Order ID #6976488701
Order 2 ID #69765975
Sub Order ID #6976597501

Ordered a Butterscotch Cake and a Bouquet fir my Son and dil on their Wedding anniversary. The Cake was delivered at 11 am, minus any message card or sender details. The Bouquet was delivered at 9 pm in the night after i abused FNP and demanded a refund. Both the Cake and the Bouquet looked nothing like what I had seen on the FNP Website. FNP are absolute cheats, frauds and a Company never to do business with!

FNP completely failed to deliver my order on the requested date. To make matters worse, they claimed the order was "returned" as an excuse for their own logistics failure. Now, they are refusing to issue a refund for a service they never provided. This is unprofessional and borderline fraudulent. If you are looking for a reliable gift service for a special occasion, look elsewhere. FNP will take your money and leave you empty-handed. It’s been 6 days , no response from customer support or refund . Never ever order anything from this pathetic company.

The worst service ever. Do not ruin your special day trusting this pathetic company. They ruined my mom’s 60th birthday by not delivering the order at all, forget about delivering in the allotted time.

The orchid flowers delivered are not fresh and it becomes stale on 1 day. This has happened on the past 3 occasions.

Beware - We ordered Serene Sweetness-Parent bouquet premium bouquet - 107.07 dollars purchase cost (83.87 +hand delivery charges 23.20 ).order #69631331 The flowers did not look anything like the pics on their website- The total flowers were just 6 in number- With the worst quality. Shared a pic of the flowers with their customer service.
I asked for the local USA florist information as I wanted to take up with them as to why the flowers are so pathetic.They refused to divulge that information. As an apology -They offered a 20% discount on my NEXT order - Like as if we would ever consider to order from them ever again.

Very poor delivery service..too much processing time..not enough grivence redressal..didn't delivery the product within stipulated time

Ordered cake and flowers for My mother in law’s bday in Bangalore. It was received on time and flowers looked beautiful and cake arrived in good condition and tasty.
-Shubha

I placed the order around 5 pm, But you guys promised me to deliver the cake and the plant in window of 5-9 pm where as you didn't complete my order and also at 10 pm I am calling you to confirm the status of my order, You guys are very unprofessional, you didn't felt the need of telling the sender about order status. I feel very disappointed about this behaviour.

This happened to me 4th time cake not delivered on the day promised. This time I paid on 24 and website pick the date 26 Jan cake would be deliver on birthday . Next day got apology email sorry can’t be delivered before 28 and then promised to delivered after 4 days. After waiting for cake for 4 days she the birthday is already gone and no point of sending cake, Today I got msg that delivery attempted but unsuccessful. How the shit you deliver flower 4 days before and now cake delivery attempted not successful. Worst service I have ever received. No refund and no compensation. NEVER USE FERNS & PETALS.

They are scamming. There was no delivery attempted. There was no calls from delivery partner nor picked the phone when called. The customer support is even worst, there was no resolution provided even after contacting 4-5 times within 48 hours . They are also asking extra money to redeliver when there was no delivery attempted in the first place. Customer support is rude and unprosessional.

Ordered bday gifts (cake and a plant) for my family through their website and was totally disgusted by what was delivered. The cake was a pathetic version of the image in their website and the plant that was delivered died within 10 days. When I contacted the customer service, they declined to help stating 48 hrs is the time limit. Better ordering off Amazon or a more trusted website. Stay off this website.

They are worst! Scammers and cheaters. Basically theives. First I ordered a boquet of flowers and paid extra to get it delivered at a certain time that never happened. I had to file complaint not once but 4 times asking for refund. They never refund and chose to deliver flowers which was less than half the amount I paid in pounds!!!! They are such liars and cheaters…all good compliments in their page is bought. I wish i had seen trust pilot before. You guys will get your Karma back! So bad you will remember all the cheating you did with your customers

What they show on the store is not actually available. After placing the order, they did not inform us immediately and instead put the order on hold.

After multiple chats, I was finally connected to support after nearly 4 hours, which is extremely frustrating. They forcefully changed the order and dispatched it without proper consent.

On top of that, the delivery person asked for additional payment, even though I had already made full prepayment, including delivery and convenience charges.

Why should I pay again when everything was already paid in advance? This entire experience feels misleading and unfair. Very disappointed.

Not even worth one star not at all trustworthy app, useless its better to buy from shop and post it it will reach on time but not orders from fern and petals

They deliver only smashed or damaged cakes and they will not take responsibility for that.

The flowers I recd was just a single flower instead of a bouquet .. that too in the most shabby condition … as if someone was giving too me for free.. will never recommend such a third grade service company too anyone.

I ordered a Jade Plant in a gold-tone metal pot from Ferns N Petals Pune as a birthday gift for a colleague, selecting their next-day delivery option on Sunday morning for Monday delivery. What I received instead was a masterclass in poor service and complete irresponsibility.

On Monday morning, I contacted customer support for early delivery and was told they couldn’t even reach their own delivery partner. They refused to share the delivery person’s contact details and offered absolutely no workaround. Despite multiple follow-ups, my requests were ignored, accountability was nonexistent, and the responses were clearly scripted and useless.

To top it off, my complaint was closed without any resolution. This wasn’t just bad service—it was careless, unprofessional, and disrespectful to a paying customer. Ferns N Petals managed to turn a simple gift into stress and embarrassment. I will never use this service again and strongly recommend others stay away unless they enjoy wasting their hard-earned money and time.

And these worthless apologies are of no help. The overall rating of FnP shows it clearly. I wish I would have read these reviews before my order. That would have saved me from all the hassles.

Product quality poor and delivery is a joke.. I had to order another cake as the party was over when cake arrived.