FOCO Reviews 793

FOCO went above and beyond for my son and his first grade class. The class is participating in the NFeLementary and FOCO sent the whole class backpacks of the team they drafted. They did not have to do such an awesome thing, but they did and it's truly appreciated! I will gladly support a company that gives back to the kids!

Honestly please do not give this company your business. Ordered a pair of slides. The design was great and the product was shipped quickly. However, they broke within 2 months. I reached out asking for assistance or a replacement. They were only worn around the house. They said nothing they can do outside of 30 days. Very cheap material. Do not give them your business!

Fake false or unreal inventory. Card was charged and I received tracking number and shipping info with location map. Then got email that it was an error. Very very disappointed ☹️

Julie (FOCO)
Oct 3, 2025, 2:50 PM EDT

Dear diane ,

Thank you for shopping with us.

Unfortunately, we need to inform you that due to an error in our inventory, we had to cancel and refund the following item from your order:

Atlanta Falcons Two Tone Cowboy Hat

We sincerely apologize for any inconvenience this may have caused. Please know that we are taking steps to prevent this issue from happening again.

A refund for this item has been processed. Please allow 3-5 business days for the refund to be reflected in your account.

You will receive an email notification once the refund has been processed, and the funds should appear in your account within 2-4 business days after that.

If you have any other questions or concerns, please don’t hesitate to reach out.
--Julie
Customer Service Rep

Buyer beware! FOCO's 49er ornaments are absolute crap! They are ugly, sloppily made, have chipping paint, and crooked writing. You will pay to have them shipped to you, and pay to return. I will NEVER buy any from FOCO again.

Customer service always responds promptly to any questions. No issues with packages or shipping.

Terrible company don’t order from here they never delivered my item I bough online and they never issued me a refund either.

Ordered 3 bobbleheads from them and 2 of them were made defective. Spent a lot of money on these collectibles and it’s obviously shows the company cares more about profit and quantity vs quality as simple mistakes were made and one of my bobbleheads I can’t even use due to the fact the post that attaches it to base isn’t even long enough and their only resolution is offering a small discount which in my opinion isn’t worth it. Just do yourself a favor and avoid this company like the plague.

BUYER BEWARE!!! CUSTOMER SERVICE IS LACKING IN EVERY ASPECT!!!
I ordered team overalls to wear for the home opener. Paid extra for the 2-3 business day delivery. Ordered on a Tuesday and should have arrived on Friday. Did not receive my order until Monday! When I emailed them, asking for the extra $19.95 shipping fee to be refunded, I received a generic response as to how large of an email volume they were undergoing and to wait for further response. When they did email me back it was to say that their records showed that my order was delivered within the time allotted. IT WAS NOT! I emailed them back stating, again, that I expected to be refunded the shipping cost. We will see what happens. I will never order from this company again nor will I ever recommend this company!

Will never order from here again. They don't allow you to exchange anything. What company doesn't do that. They should be more focused on satisfying their customers and they are not.

I ordered a Josh Allen bobblehead. It arrived damaged. Lately all of these bobbleheads have had a problem with them. Customer service would not replace it because they stated no more in stock. Only offered %25 off . Item is useless, unable to display because the head keeps falling off. Very disappointed in the quality of goods and the customer service.

I received a message stating my package was delivered but I never received it.

Customer Service is highly responsive.
Julie responded promptly within 24 hours of sending my email, which I sincerely appreciate. The problem was with Amazon; they lost my item before it ever reached UPS. So, there wasn’t anything else Julie could have done. I appreciate the help I received and I’m looking forward to giving my wife her FOCO gift when the second one arrives next week. Next time, I will order directly from FOCO. Thank you.

I ordered a bathing suit bottom using the size chart provided and reading the description on the page to make sure it was returnable and it said it was. Well, it turns out the item does not fit me and all I did was try it on, over my underwear like a normal person (because otherwise gross, lol) and they wont let me return it and its too small....

Recently rented a 7 seat car at the airport, paid in full and advanced , they canceled my reservation, charged me double the price for a new one.
The car was damaged dirty and uncomfortable.
They overcharge me for insurance and tried to overcharge me for extra gas , good thing I took pictures. Horrible experience, and customer service is 0.

I have purchased a mascot and a stadium for my university. They are so cool to display! However, the real measure of a company is how they treat their customers. I had a mishap with my mascot and FOCO went out of their way to help me. It was even more impressive because my mascot had been discontinued (I bought it years ago). They were going to get me a whole head assembly, but it was too long ago, and the assembly was not available. FOCO scoured the warehouse and sent me individual bricks for the repair! I mean, what company does that? I can't sing their praises enough! What great service! Thank you, FOCO!!!!

They have many great products from almost every sports teams. Also, mind blowing amazing customer service to match the great merchandise. Thank you FOCO!!

Julie,
Thank you very much for your assistance and support, your help is/was greatly appreciated!
Thank you,
John B.

I ordered two of the same nutcracker but one was missing. I emailed FOCO with my receipts and Julie fixed it that very day!

Very happy with her rapid response, nobody has ever seen anything like it.

I ordered a bag March 18. I have yet to get my bag. I also paid for expedited delivery because it didn’t say pre-order until they got my extra money for the shipping… when I first started ordering from them, you got your things that was quick. You could get them on the phone correspond with them now you cannot get them on the phone, but maybe 20% of the time the emails are automated and they take forever to send your items as if they make one put it on the site collect the money and then go and have them made. It’s tacky and very unprofessional and once I get my bag, I will not order anything else from you guys!

I reached out for help with an instruction manual and Nikki was very supportive, did a nice job providing updates and exhausted all available resources to help with a resolution. I’m grateful for her and commend her efforts!