I have been working with Focus to upgrade our information eco-system- making better use of Microsoft products and migrating datasets over from Datto Workplace to Sharepoint and OneDrive. Most of my s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hellenic Bookservice (Bookshop NW5) contacted James Foster at Focus, looking to get better value from our monthly telephone bill. With business being so challenging right now, I was tasked with attemp... See more
Company replied
Just finished a migration to an upgraded phone system and the whole thing was brilliant. Exactly the kind of excellent service I've come to expect over the years of working with them. Barry Shields wa... See more
Company replied
We have been with Focus for a number of years and always appreciated their efficiency and professionalism. Recently we have worked with Steven Fox and Luke Fenton who both have went above and beyon... See more
Company replied
Company details
- Business to Business Service
- Business Services
- Computer Consultant
- Energy Supplier
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill. Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you. Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way. So you can focus on what matters most: growing your business.
Contact info
Focus House, Ham Road, BN43 6PA, Shoreham-by-Sea, United Kingdom
- 0330 024 2000
- info@focusgroup.co.uk
- focusgroup.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Focus training
the training provided by Adam was really benneficial, great detail, he spent a lot of time with us and was really approachable - he is so knowledgable and a asset to us and focus!
May 19, 2026
Unprompted review
Reply from Focus Group
Good afternoon Craig,
We’re delighted to hear that you found the training provided by Adam so beneficial. It’s great to know that his detailed approach, knowledge, and willingness to spend time ensuring everything was clearly explained made such a positive impact.
We truly appreciate your kind feedback and will be sure to pass your comments on to Adam. He will be very pleased to hear he made such a positive impression.
Kind regards,
Liam
Adam H was very helpful and explained…
Adam H was very helpful and explained everything very clearly. Found all sessions with Adam very helpful.
May 19, 2026
Unprompted review
Reply from Focus Group
Good afternoon Nicole,
We’re so pleased to hear that Adam was helpful and explained everything clearly throughout your sessions. It’s great to know that you found the training valuable and supportive.
We really appreciate your feedback and will be sure to pass your kind comments on to Adam.
Kind regards,
Liam
Terrible customer services
Terrible customer services! Avoid
- Contacted them Monday to be told i would be called the next day- no call.
-Contacted them Wednesday to be told i would be contacted same day- no call.
Contacted them again a week later and I'm no closer to getting my query even looked at yet alone resolved.
May 18, 2026
Unprompted review
Reply from Focus Group
Good Afternoon Shreya,
We are very sorry to hear about your experience and sincerely apologise for the lack of communication you have received from our team. We completely understand how frustrating it must be to have been promised multiple callbacks and not receive them, especially when you are still awaiting a resolution to your query.
This is certainly not the level of service we aim to provide, and we would really appreciate the opportunity to investigate this further and work towards resolving the matter for you as quickly as possible.
Please could you contact us directly at Customerservice@focusgroup.co.uk with your account details and any relevant information regarding your query so that we can locate your account and ensure this is reviewed as a priority.
Again, we sincerely apologise for the inconvenience and frustration caused.
Regards,
Liam
Excellent customer service that…
Excellent customer service that continued after we signed the contract. Clear, sensible guidance. Prompt and friendly communication...and great value for money... I have been delighted so far and wish we had made the switch sooner!
February 10, 2026
Unprompted review
Reply from Focus Group
Good afternoon Sarah,
We’re delighted to hear that you’ve had such a positive experience with both our service and ongoing support. Providing clear guidance, prompt communication, and continued customer care after sign-up is something we take great pride in, so it’s wonderful to know this has made such a positive impact.
We truly appreciate your feedback and are thrilled to hear you’re happy you made the switch.
Kind regards,
Liam
Horizon Contact Center Training.
The session provided by Adam and organised by Simon was clear, well-structured, and incredibly helpful in getting us up to speed with the new platform. Both the agent and supervisor modules covered all the necessary functionalities.
May 15, 2026
Unprompted review
Reply from Focus Group
Good afternoon Mr White,
We’re delighted to hear that the session organised by Simon and delivered by Adam was clear, well-structured, and helpful in getting you up to speed with the new platform. It’s great to know that both the agent and supervisor modules covered everything you needed and provided a positive training experience.
We truly appreciate your feedback and will ensure your kind comments are passed on to both Adam and Simon.
Kind regards,
Liam
Graet communication from start to…
Graet communication from start to finish and when there was a slight problem after the work had been competed the back up and support was excellent
May 1, 2026
Reply from Focus Group
Good afternoon Andy,
We’re delighted to hear that you experienced great communication from start to finish and that our team was able to provide excellent support when an issue arose after the work was completed.
Providing reliable aftercare and ongoing support is extremely important to us, so we really appreciate you taking the time to share your experience.
Kind regards,
Liam
Left Focus over a year ago due to…
Left Focus over a year ago due to billing issues and things being added to invoices. Today we have received a bill for £12 for additional services. Not much money I know but it takes time to sort. A terrible immoral company. Please
Look elsewhere. I have entered our customer number so you can locate the account rather than your standard trustpilot response.
May 15, 2026
Unprompted review
Reply from Focus Group
Good afternoon Richard,
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this situation has caused.
We completely understand your concerns, particularly given your previous experience with billing issues and the time required to resolve unexpected charges, regardless of the amount involved. This is certainly not the level of service we aim to provide.
Thank you for providing your customer number within your review. We can confirm that your concerns are currently being reviewed, and we are working with the relevant teams to investigate this matter thoroughly and ensure it is rectified as a matter of urgency.
We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Regards,
Liam
Lovely Scotsman
A very pleasant and insightful training call with Adam Hamilton. Everything was portrayed clearly and I feel confident enough to independently manage my business' portal as originally intended. Exactly what I was after.
Thanks Adam!
May 14, 2026
Unprompted review
Reply from Focus Group
Good Afternoon Cameron,
We’re pleased to hear that you found your training session with Adam clear, insightful, and helpful. It’s great to know the session gave you the confidence to independently manage your business’ portal as intended.
We really appreciate your feedback and will be sure to pass your kind comments on to Adam.
Kind regards,
Liam
Andrew is very knowledgable and took…
Andrew is very knowledgable and took the time to explain everything I wanted to know.
April 27, 2026
Unprompted review
Reply from Focus Group
Good Afternoon Kerry,
We’re so pleased to hear that Andrew was able to provide the support and information you needed. Taking the time to ensure everything is clearly explained is something we really value, and it’s great to know you had such a positive experience.
We truly appreciate your feedback and will be sure to pass your kind comments on to Andrew.
Kind regards,
Liam
Focus group.i Agree with monkey a and…
Focus group.i Agree with monkey a and me review. dreadfull company to deal with. i have been over a week without a phone line. no Business created, unable to contact my customers .colossal loss in revenue,yet i still have to pay for bad service!!!!!
May 11, 2026
Unprompted review
Reply from Focus Group
Good Afternoon John,
We are very sorry to hear about your experience and sincerely apologise for the disruption and frustration this situation has caused, particularly given the impact this has had on your business and ability to communicate with your customers.
We completely understand how concerning it must be to be without a working phone line for this length of time, and this is certainly not the level of service we aim to provide. Please be assured that this matter has now been raised with the relevant teams to prioritise and ensure the situation is rectified as a matter of urgency.
Please could you contact us directly at Customerservice@focusgroup.co.uk with your account details so we can urgently investigate this further and ensure we work towards getting this situation resolved for you as quickly as possible.
Again, we sincerely apologise for the inconvenience and impact this has caused.
Regards,
Liam
A clear concise 30-minute dive into MS…
A clear concise 30-minute dive into MS Teams calling features. Adam really knows his stuff. Learnt a few things and made a note.
May 8, 2026
Unprompted review
Reply from Focus Group
Good Afternoon Mike,
We’re delighted to hear that you found the session clear, concise, and valuable. Adam will be thrilled to know his knowledge and expertise helped you pick up some useful new tips around MS Teams calling features.
We really appreciate you taking the time to share your feedback and are pleased the session made such a positive impact.
Kind regards,
Liam
Our training today with Adam Hamilton…
Our training today with Adam Hamilton was useful. He tailored the training to match our needs, offered helpful suggestions and made the training interesting and worth taking part in.
May 7, 2026
Unprompted review
Reply from Focus Group
Good afternoon Julia,
Thank you for your feedback! We're pleased to hear that Adam provided such useful training tailored to your specific needs.
It's great to know he offered helpful suggestions and made the session interesting and worthwhile. We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Impressed with the customer service and…
Impressed with the customer service and speed of delivery on everything. Angela Sowerby at Focus was extremely helpful.
With service like this we should have left BT years ago.
May 6, 2026
Unprompted review
Reply from Focus Group
Good afternoon Dan,
Thank you so much for your wonderful feedback! We're delighted to hear that you've been impressed with our customer service and speed of delivery.
It's great to know that Angela has been extremely helpful throughout the process. We'll be sure to pass your kind words on to her.
Thank you for choosing Focus Group - we're pleased to have you with us!
Kind Regards,
Louise
Training sessions
Had a couple of training sessions with Adam Hamilton. He is always helpful and very knowledgble.
May 5, 2026
Unprompted review
Reply from Focus Group
Good afternoon Cat,
Thank you for your feedback! We're pleased to hear that Adam has been so helpful and knowledgeable during your training sessions.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
BEWARE !
After a few sales pitch calls to us last year, we agreed to switch to them for our small business' MS 365 subscription. After a year, realising that their support wasn't all that good, we decided we would go back to Microsoft only to be told that we signed up to a 5 year Contract!!! This was never mentioned in their sales pitch. We NEVER would have agreed AND we may be retiring in a year anyway so will not be needing it!
ALSO they are saying that the 'Get-out' penalty would be the whole of the remaining fee, which is another 4 years! Why on earth would anyone end a subscription if they had to keep paying for it???
April 20, 2026
Unprompted review
Reply from Focus Group
Good afternoon Jen,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns and understand how frustrating this must be.
We would like to review this matter with you. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can look into your case and discuss your options?
We appreciate you bringing this to our attention.
Kind Regards,
Louise
Smooth install and comprehensive training
Recent install went smoothly, they liaised with the IT guys and sorted out all the technical stuff that I don't understand which was great.
Had my training today with Adam who was careful to make sure that I was happy with how it all worked and gave me instructions on who to contact if I needed any more training.
May 1, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that your recent install went smoothly and we'll be sure to pass your comments on to Adam.
If you need any further assistance, our team are always happy to help!
Kind Regards,
Louise
Very helpful and informative
Very helpful and informative. Adam took the time to explain topics in great detail and ensure I understood.
May 1, 2026
Unprompted review
Reply from Focus Group
Good afternoon Lara,
Thank you for your feedback! We're pleased to hear that Adam was so helpful and informative, and took the time to explain everything in great detail to ensure you understood.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Teams Voice user training - Adam Hamilton was great!
The Teams Voice user training was excellent and extremely well delivered. The trainer (Adam Hamilton) explained everything clearly and at an ideal pace, making the session accessible even for those with little prior experience. Core functions such as making and receiving calls, managing voicemail, using call forwarding, and understanding call settings were covered in a straightforward and practical way.
What stood out most was how user‑focused the session was. The trainer anticipated common questions and issues, offering clear, reassuring guidance and useful tips that will genuinely help day‑to‑day use. There was plenty of opportunity to ask questions and clarify understanding without feeling rushed.
The session was well structured and highly relevant, giving me confidence to use the new system effectively in my role. I left feeling much more comfortable with the system and better equipped. Thanks Adam!
April 30, 2026
Unprompted review
Reply from Focus Group
Good afternoon Gemma,
Thank you so much for your wonderful and detailed feedback! We're delighted to hear that Adam delivered such an excellent training session.
We're really pleased you left feeling confident to use the new system and we'll be sure to pass your kind words on to Adam - he'll really appreciate it!
Kind Regards,
Louise
Avoid this company at all costs.
Avoid this company at all costs.
Our experience with Focus Group has been consistently frustrating and time-consuming. They repeatedly fail to fix issues, send incorrect bills, and provide misleading or outright wrong information. When these mistakes are pointed out, they take no responsibility whatsoever.
Communication is shockingly poor - expect to wait months for a proper response, if you get one at all. Even after leaving them, we’re receiving invoices. Thank god we've removed direct debit.
It genuinely feels like you have to audit every single bill yourself and be prepared to spend hours disputing errors just to avoid being overcharged. Dealing with them has been exhausting, and the service was not good either.
If you value your time, money, and sanity, steer clear.
April 28, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience with billing errors, and poor communication.
We would like to investigate this matter and ensure any outstanding billing issues are resolved. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can review your case and stop any further invoices?
We appreciate you bringing this to our attention.
Kind Regards,
Louise
'Onsite training is a must for all Installations
Onsite training is a must for all installations.
Irene Wilson, Paul Apps, and Matt Carr were absolutely fantastic during the days before and after Go‑Live Day. They stayed on top of everything, watching the system, jumping on issues the moment they popped up, and keeping everyone in the loop without adding stress. Their mix of technical know‑how and Irene’s training made learning feel easy and approachable. They were patient, supportive and genuinely invested in helping us. Their communication helped the whole team feel confident and supported. Thanks to their effort and attitude, the go‑live felt smooth and well‑controlled.
April 23, 2026
Unprompted review
Reply from Focus Group
Good afternoon Kim,
Thank you so much for your wonderful feedback! We're delighted to hear that Irene, Paul and Matt provided such fantastic support during the days before and after your Go-Live Day.
We'll be sure to pass your kind words on to Irene, Paul and Matt.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
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