I have been working with Focus to upgrade our information eco-system- making better use of Microsoft products and migrating datasets over from Datto Workplace to Sharepoint and OneDrive. Most of my s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hellenic Bookservice (Bookshop NW5) contacted James Foster at Focus, looking to get better value from our monthly telephone bill. With business being so challenging right now, I was tasked with attemp... See more
Company replied
Just finished a migration to an upgraded phone system and the whole thing was brilliant. Exactly the kind of excellent service I've come to expect over the years of working with them. Barry Shields wa... See more
Company replied
We have been with Focus for a number of years and always appreciated their efficiency and professionalism. Recently we have worked with Steven Fox and Luke Fenton who both have went above and beyon... See more
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Company details
- Business to Business Service
- Business Services
- Computer Consultant
- Energy Supplier
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill. Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you. Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way. So you can focus on what matters most: growing your business.
Contact info
Focus House, Ham Road, BN43 6PA, Shoreham-by-Sea, United Kingdom
- 0330 024 2000
- info@focusgroup.co.uk
- focusgroup.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Robbie was exceptional and gave me a…
Robbie was exceptional and gave me a detailed overview of the system and clearly had a great knowledge of the product!
March 9, 2026
Unprompted review
Reply from Focus Group
Good afternoon Mike,
Thank you for your feedback! We're delighted to hear that Robbie provided such an exceptional and detailed overview of the system.
We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
New phones introduction training session
Very informative. Thanks to Adam Hamilton for the training session.
April 10, 2026
Unprompted review
Reply from Focus Group
Good afternoon Liam,
Thank you for your feedback! We're pleased to hear that Adam provided such an informative training session.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Robbie (Holland) was a really good…
Robbie (Holland) was a really good instructor. Taking time to explain everything in a way that even some as terrified of technology as myself could understand. The training was very necessary & very relevant, helping me to understand everything about the system, its administration, functions and its wider capabilities.
March 20, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you so much for your feedback! We're delighted to hear that Robbie took the time to explain everything in a way that made you feel comfortable and confident with the system.
It's great to know the training covered the administration, functions and wider capabilities so thoroughly. We'll be sure to pass your kind words on to Robbie.
Kind Regards,
Louise
Training session with Robbie Holland
Had a training session with Robbie Holland on the new telephone system. If was very informative, Robbie was very professional and knowledgeable and taylored the training to our organisations specific requirements.
March 17, 2026
Unprompted review
Reply from Focus Group
Good afternoon Sarah,
Thank you for your feedback! We're pleased to hear that Robbie provided such an informative and professional training session, tailored specifically to your organisation's requirements.
We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
Thank you Robbie Holland
We’ve been clients for a long time, although I’m personally quite new to the system. I recently requested a training session to help me get to grips with it, and this was delivered by Robbie Holland. I was genuinely blown away by how knowledgeable, patient, and helpful he was.
Robbie took the time to work through all of my questions, while also correcting and configuring the system exactly how we wanted it. This would have taken me a huge amount of time to figure out on my own with my limited experience, yet Robbie extended the session, implemented the changes himself, and talked me through everything clearly as he went. He also ensured parts of the setup were future‑proofed, which was greatly appreciated.
As a result, when a colleague recently requested a change, I was able to access the system confidently and make the updates quickly myself.
For transparency, we have been reviewing the systems we use across the business. However, following this interaction with Robbie, we feel far more confident and satisfied with the service available to us, knowing we are in such capable and supportive hands.
March 26, 2026
Unprompted review
Reply from Focus Group
Good afternoon Kurt,
Thank you so much for your wonderful and detailed feedback! We're thrilled to hear that Robbie provided such an outstanding training session and made such a positive impression.
Your comments about feeling more confident and satisfied with our service following this experience mean a great deal to us, especially given your broader system review. We'll be sure to pass your kind words on to Robbie - he'll really appreciate it.
Thank you again for your continued trust in Focus Group!
Kind Regards,
Louise
1-1 training
The 1-1 training I received from Robbie Holland was great. I had a list of questions prepared prior to the teams call and Robbie answered them all. Worth working with the system a few days prior to the training to know what question to ask.
March 19, 2026
Unprompted review
Reply from Focus Group
Good afternoon Dave,
Thank you for your feedback! We're pleased to hear that Robbie provided such great 1-1 training and was able to answer all your questions.
Your tip about working with the system beforehand to identify questions is really helpful advice for other customers. We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
The online training from Robbie was excellent
The online training from Robbie was excellent. Very clear and explained each process at a speed I could understand and follow. He also paused at key points for any questions I had. The training was about 45mins which was perfect, covered everything without dragging on.
March 11, 2026
Unprompted review
Reply from Focus Group
Good afternoon Wayne,
Thank you for your feedback! We're delighted to hear that Robbie provided such excellent online training at a pace that worked well for you.
It's great to know he paused for questions at key points and that the 45-minute session covered everything without feeling too long. We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
Training Session with Robbie Holland
Our recent training session with Focus Group, led by Robbie Holland, was highly informative and well-structured. Robbie delivered a clear, step-by-step walkthrough of the system.
The session was paced appropriately, allowing time for questions and clarification where needed. Robbie communicated each stage in a straightforward manner. His approach helped to build confidence in using the platform and ensured that key features and processes were thoroughly covered.
Overall, the training was engaging, professional, and effective. It has provided a solid foundation for us to begin using the system more efficiently, and we feel better equipped moving forward.
March 19, 2026
Unprompted review
Reply from Focus Group
Good afternoon Alex,
Thank you so much for your detailed feedback! We're delighted to hear that Robbie delivered such an informative and well-structured training session for you.
It's great to know the pacing worked well, allowing time for questions and clarification, and that his clear approach has helped build your confidence in using the platform. We'll be sure to pass your kind words on to Robbie.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
From Training to Live Use – Completely Seamless
The training which Robbie Holland provided was incredibly helpful and informative, making what could have been a complex transition feel straightforward and well supported. Everything was explained clearly and in a practical way, which meant we were able to quickly get to grips with the system.
Since going live, we’ve been able to navigate the phone system with ease and confidence, with no issues or complications at all. It’s made a real difference to our day-to-day workflow, and the system has been running smoothly from the outset.
Overall, a really positive experience and we feel much more confident using the platform thanks to the quality of the training provided.
March 10, 2026
Unprompted review
Reply from Focus Group
Good afternoon,
Thank you so much for taking the time to share such wonderful feedback. It's fantastic to know that Robbie's training made what could have been a complex transition feel straightforward and well supported.
We're really proud of the quality of training our team delivers, and it's great to hear this reflected in your experience going live with the phone system.
If you ever need any further support or guidance, please don't hesitate to get in touch, we're always here to help.
Kind regards,
Louise
Helpful & Friendly - Adam Hamilton
Adam Hamilton helped me today - he was friendly and explained things in a way which was easy to understand. Very helpful!
April 9, 2026
Unprompted review
Reply from Focus Group
Good morning Gillian,
Thank you for your feedback! We're pleased to hear that Adam was so friendly and helpful, and that he explained everything in an easy-to-understand way.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Worst company ever DO NOT USE FOR BUSINESS
Why one star I would not give them that
6 weeks ago they put a digital phone system and internet in our offices from day 1 they have never worked right six weeks later there in the bin waiting for the refuge collection and we’re looking at another company coming in who know what there doing. Phone call after phone call pushed from this person to that person people pretending to be managers but just people on the phones 🤦♂️ employ this company at your peril not interested in you or your lost business. Well they won’t be getting any money from me, bring on the solicitors
April 9, 2026
Unprompted review
Reply from Focus Group
Good morning Bruce,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the problems you've experienced with your phone system and internet, and the frustration caused by not receiving the support you needed to resolve these issues.
We would like to investigate this matter urgently. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so senior management can review what happened and work towards a resolution?
We appreciate you bringing this to our attention.
Kind Regards,
Louise
Got to the end of my contract and…
Got to the end of my contract and decided to use BT for broadband connection. Didn't read the small print in the contract . Apparently 3 years doesn't mean three years . You have to let them know 3 months in advance. Total con . Just another way of making money out of a small business. Rates were triple my new provider.
April 8, 2026
Unprompted review
Reply from Focus Group
Good morning,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration regarding the notice period requirements at the end of your contract.
We appreciate you bringing this to our attention, as feedback like this helps us reflect on how we communicate contract terms more clearly to our customers.
Kind Regards,
Louise
Poor aftercare and incomplete commissioning across multiple sites
We use Focus Group across five properties. The installation quality has generally been fine, but the aftercare and post-commissioning support has become genuinely unacceptable.
At our Norfolk site, data points installed by Focus Group's own engineers were left unconfigured — not connected to the internet, meaning equipment (Sonos, heat pumps) couldn't be set up. This was reported over a month ago. Despite chasing repeatedly, it still hasn't been resolved.
A simple request to rename the WiFi networks consistently across all five sites — submitted in mid-March — still hasn't been actioned after three weeks of chasing.
The Wells-next-the-Sea guest portal wasn't set up to send sign-in data to our email, unlike the other four properties. A basic inconsistency that should have been caught at commissioning.
When I finally escalated directly to the project manager this week, rather than owning the outstanding issues, the response (Zoe Toppin) was to ask me to raise a support ticket. These are commissioning failures — not support issues. The engineers who designed and installed the network should be resolving them, not a generic helpdesk.
As a multi-site customer investing significantly across a portfolio, this level of aftercare is not good enough. The sales and install process works well. What happens after the engineers leave does not. I will now have to find another partner for our roll out and transfer all our existing premises.
April 8, 2026
Unprompted review
Reply from Focus Group
Good morning Tom,
Thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear about the issues you are facing. We regret that your escalation wasn't handled appropriately and that you've had to chase repeatedly for over a month without resolution.
We can confirm that the head of the department has now contacted you directly and an engineer was sent yesterday to begin resolving these outstanding issues.
We sincerely apologise for letting you down and appreciate your patience as we work to put this right.
Kind Regards,
Louise
Highly Recommend
Great experience with Focus and their onboarding team. They were patient, efficient and highly responsive throughout the transition process from our previous provider. What really stood out was the time they took to understand our business needs, ensuring a smooth and tailored transition. Their ongoing support has been excellent, giving us real confidence in our decision to partner with them.
April 7, 2026
Unprompted review
Reply from Focus Group
Good morning John,
Thank you so much for taking the time to share such wonderful feedback! We are thrilled to hear that your onboarding experience with us was such a positive one, and that the team's patience, efficiency and responsiveness made your transition smooth and straightforward.
It is also really pleasing to know that our ongoing support has given you confidence in your decision to partner with us, that means a great deal to the whole team.
We look forward to continuing to support your business and building on what sounds like a great start to our partnership.
Kind Regards,
Louise
Shocking. Avoid!
I’m genuinely surprised at how difficult our experience with this company has been.
While the individual engineers we dealt with were generally professional, communication has been very poor indeed. We experienced a long‑running issue that dragged on for months without being properly resolved, despite repeated engagement.
When we asked to exit the contract, it took weeks to get a meaningful response and, even now, after notice has been agreed, we are still waiting for offboarding to begin. We are still chasing basic steps such as providing read-only access for our new provider.
I would strongly suggest that anyone considering Focus Group continues to shop around. Avoid!
April 7, 2026
Unprompted review
Reply from Focus Group
Good morning Sasha,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the difficulties you have experienced, and we completely understand your frustration particularly given the length of time these issues have been ongoing.
We are pleased to hear that the individual engineers you dealt with conducted themselves professionally, however we acknowledge that the communication and coordination around your long-running issue, and subsequently your offboarding process, has fallen well below the standard we expect of ourselves.
Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so we can treat this as a priority and ensure you have a named point of contact to see this through to completion?
Kind Regards,
Louise
Very good training session
Very good training session, great to understand how the new set up can assist us with every day operations within the schools.
April 7, 2026
Unprompted review
Reply from Focus Group
Good morning Oliver,
Thank you so much for your kind feedback! We are delighted to hear that you found the training session valuable and that you now have a clearer understanding of how your new setup can support the day-to-day operations across your schools.
Ensuring our customers feel confident and fully equipped to get the most from their technology is something we are really passionate about at Focus Group, so it is great to hear the session hit the mark.
If you ever need any further training or support, please do not hesitate to get in touch, we are always here to help.
Kind Regards,
Louise
Hellenic Bookservice (Bookshop NW5)…
Hellenic Bookservice (Bookshop NW5) contacted James Foster at Focus, looking to get better value from our monthly telephone bill. With business being so challenging right now, I was tasked with attempting to reduce our costs across our business. After calling James Foster, he said leave it with me. Shortly after this I was given a monthly agreed reduce on my service. This doesn't normally happen, so I cannot recommend James and his team highly enough. James, appreciate your efforts and thanks again.
March 26, 2026
Unprompted review
Reply from Focus Group
Good morning Brendan,
Thank you so much for taking the time to share such wonderful feedback! We are delighted to hear that James was able to review your account and find a solution that provided better value for your business.
We understand how challenging the current business environment can be, and it is great to know that James took the time to truly understand your needs and deliver a positive outcome. That kind of proactive, customer-first approach is exactly what we strive for at Focus Group.
We will be sure to pass your kind words on to James, he will really appreciate hearing this. Thank you for your continued trust in Focus Group, and please do not hesitate to get in touch if there is anything else we can help with.
Kind Regards,
Louise
One of the worst companies for our business
One of the worst companies I've ever come across in ANY sector, let alone as a phone provider for business.
We used them for our business and on two occasions my phone network completely stopped for a week. As a senior manager it unnecessarily wasted hours and hours of my time trying to get someone to do anything about it. It took dozens of phone calls and emails to several different people to get sorted.
On another occasion it took me 4 weeks to get a PAC code to keep my original phone number on a different network - according to OFGEM they are supposed to provide it immediately. Again, non-communication from them and hours and hours of emails and phone calls to several different people. Absolutely infuriating - they are complete chaos with some of the worst customer service I've come across.
March 15, 2026
Unprompted review
Reply from Focus Group
Good morning Scott,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the significant difficulties you experienced, and we fully appreciate how disruptive and frustrating these situations must have been.
We are also sorry to hear that communication throughout these issues fell short of the standard you should rightly expect from us.
Whilst we appreciate you are no longer with us, we would welcome the opportunity to understand your experience in more detail. If you are willing to share your account details, please do not hesitate to contact us directly at customerservice@focusgroup.co.uk so we can look into what happened and ensure lessons are learned.
Thank you again for taking the time to leave your feedback, it is important to us and helps us continue to improve.
Kind Regards,
Louise
Avoid - don’t put patients at clinical risk with poor phone system
Avoid! I have 2 pharmacies and customer service and technical team have been terrible. Don’t not put your patients at clinical risk! They relay on being able to phone health centres.
April 3, 2026
Unprompted review
Reply from Focus Group
Good morning,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the experience you have had. This is not the standard of service we aim to deliver, and we take concerns of this nature very seriously.
We would like to investigate the issues you have experienced with our technical teams as a matter of urgency. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can take full ownership of your case and ensure this is treated as a priority?
We appreciate you bringing this to our attention and are committed to working with you towards a resolution.
Kind Regards,
Louise
Terrible company
Terrible company, didn’t deliver install, tied us into 3 year contract. Kept over charging us and then when we told them about it said sorry and would refund us the difference. As I’m sure you can guess no refund. Been over a year no one wants to talk to you when you try to get in touch. Scam
April 3, 2026
Unprompted review
Reply from Focus Group
Good morning Jamie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration you have faced.
We understand how serious these concerns are, and this is not the level of service we aim to provide. We would very much like to investigate the matters you have raised and work towards a resolution.
Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can take full ownership of your case and ensure someone is in contact with you as a priority?
Kind Regards,
Louise
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