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Vous trouverez ici le plus grand offre de jantes en alu, de pneus et de roues complètes. Notre configurateur 3D vous aide à sélectionner vos nouvelles jantes.
Antonstraße 3c, 01097, Dresden, Germany
1.8
74 reviews
Hasn’t replied to negative reviews
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Very friendly and fast replies on my questions per email.
When ordered it's very easy to follow up the status of your order.
Deadlines were correctly followed.
Delivered products were exactly what I ordered and in perfect conditions.
Bought 4 new wheels. Put on 4 brand new tires. Unfortunately the wheels vibrated. Upon closer inspection by the tire guy we found out that at least 1 wheel is not round. I contacted customer service and send a video of this to them.
At first the guy said the fault was in the tires. So i paid for 2 new tires. Still the same fault. It was clearly in the wheels themselfs.
Due to a miscommunication i did not hear from them again untill a customer service representative contacted me again some time later to try to resolve the issue. After some emails exchanged, we agreed on a compensatie.
Although a bit late, I do appreciate the representative taking the time to resolve the matter.
Reply from foire-aux-jantes.be
Dear Customer,
Thank you very much for your evaluation.
We apologise for the past and not target-oriented dialogue in the complaint process.
At the same time, we would like to assure you that we will do our utmost to bring the process to a conciliatory conclusion for you. To this end, we will remain in dialogue with you.
Best regards
Your team from Foire Aux Jantes
I can only praise the excellent client service I received. They have taken great care in their advice, and checking the tires and wheels would fit perfectly into my car. Thanks a lot.
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