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Rated 2 out of 5 stars

Foley does the bare minimum to keep you in compliance. Often trying to sell you things you can do yourself for free. The departments internally don't communicate with each other, you have a plan you p... See more

Rated 1 out of 5 stars

To be straightforward: Michael is a bully. He uses scare tactics to pressure people into paying $1,000 for something I completed absolutely free of charge. After I told him not to contact me again,... See more

Rated 5 out of 5 stars

Karly has been an amazing resource from start to finish. I could not ask for better. She always has a timely, thorough answer to any question including the how AND the why. She also sends important... See more

Rated 4 out of 5 stars

Nothing is perfect and Foley's system does have some room for improvement but they are improving in small steps. What makes the difference is having someone that will respond to issues and get things... See more

Company details

  1. Transportation Service

Information provided by various external sources

What happens when you pair robust DOT applicant tracking with automated screening and compliance? You get the only system that provides a comprehensive solution for hiring and managing your CDL drivers.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

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Rated 5 out of 5 stars

AWESOME COMPANY

AWESOME COMPANY, GREAT PEOPLE. My husband and I are starting our own Box Truck business and Christine Deziel at Foley Services has been a big help. She has guided us every step of the way to ensure we get started smoothly. She responds very fast to calls and emails. I am very happy with this company and everything Christine has done for us. Always ask questions and go by what Foley Services tells you to because if you are not careful you will spend money on stuff you don't even need. Foley can definitely get you started in the right direction beginning to end!!

November 11, 2021
Unprompted review
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Reply from Foley

Thank you so much!

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Rated 4 out of 5 stars

Karly Mulligan is great

Karly Milligan is super responsive and helpful

November 10, 2021
Unprompted review
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Reply from Foley

We're so pleased to hear that you had a positive experience with our customer service team! Thank you so much for your review.

Rated 4 out of 5 stars

Long time Foley customer

Long time Foley customer, they help us to meet the compliance for CDL drivers' random drug/alcohol testing, although sometimes the same people are selected "randomly" but the program works. Any issues with accessing online invoices or selecting an alternate random have been handled. Our client representatives have always enthusiastically been available, as the Foley staff that answer the phones. Their online portal could use some fine tuning, as it has not been explained how to update items that need so-called attention.

November 9, 2021
Unprompted review
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Reply from Foley

Thank you so much for the kind review, Michelle! Our drug and alcohol testing program has to be scientifically random to meet DOT compliance requirements, which can sometimes mean that drivers get the "luck" of being chosen repeatedly. We know that can be frustrating for drivers and they can sometimes feel targeted when this happens. Please feel free to reach out if you need any help explaining to drivers how this works so they can feel more at ease with the process.

Rated 5 out of 5 stars

I spoke to Trina today!!

I spoke to Trina today!!! I talked about helpful, aww man. She is informative and above all else patient. I was all over the place with my questions bc I didn't know what I wanted answered 1st. Trina walked with on the call answering every question I presented. Thanks Trina.

November 9, 2021
Unprompted review
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Reply from Foley

Thank you so much for your nice review, Dharminder!

Rated 5 out of 5 stars

What can I say about Karly

What can I say about Karly? It was time for my first audit and I didn’t know where to begin and felt quite overwhelmed. However, when I spoke to Karly she took the time to explain step by step what I had to do and reassured me that I was going to do fine.
She’s beyond helpful, she has a great personality and what the BEST at what she does.
Thank you again Karly!

Regine
Gervais Enterprise

November 9, 2021
Unprompted review
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Reply from Foley

Thank you so much, Regine!

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Rated 1 out of 5 stars

I call for help

I call for help, everyone whom I speak with filters me back to my representative, I have tried my representative many times and I never get a response. I am not completing my alerts because I do not know what information is required and where to upload the information so the alerts will clear. I need someone to ask questions and get answers and there is no one.

November 6, 2021
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Reply from Foley

Hi Barbara, We're very sorry to hear about your frustrations. We're pleased that we had the opportunity to speak with you yesterday to learn more about your concerns and will follow up with you in a few days in case you have any additional questions.

Rated 5 out of 5 stars

Karly's response time is incredible

Karly's response time is incredible. She is always available to answer questions. Looking forward to working with Foley on more of our DOT needs.

November 4, 2021
Unprompted review
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Reply from Foley

We're so happy to hear this, Cole! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Foley and Karly were great!

Karly Mulligan was awesome. She was extremely patient, helpful and very courteous. Her knowledge is wonderful and her bright shiny attitude made the experience wonderful. I would recommend Foley to anyone looking for help in the DQF.Drug Consortium area!!!

October 28, 2021
Unprompted review
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Reply from Foley

Thanks so much, David! We're pleased to hear that you had a positive experience with our team.

Rated 5 out of 5 stars

Karly Mulligan is SO responsive via…

Karly Mulligan is SO responsive via email and telephone, anytime I have ever needed a question answered in a pinch she has come through. Thanks so much Karly for all that you do!

October 28, 2021
Unprompted review
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Reply from Foley

Thank you so much!

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Rated 5 out of 5 stars

Karly Morgan!!! No, Question Awesome!!!!

Karly Morgan!!!! Awesome!!!!! Karly has made things smooth and easy from Day 1. Words to describe Karly…… One-of-a-kind!! Always available, gets to the bottom of things very quickly and very helpful to avoid scams. Most importantly go’s above and beyond!!! Truly a blessing

October 27, 2021
Unprompted review
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Reply from Foley

We're so happy to hear this!! Thanks so much for sharing your experience with us!

Rated 5 out of 5 stars

I love our Foley consultant Karly…

I love our Foley consultant Karly Mulligan. She is very helpful and patience, and is a pleasure working with her.

October 27, 2021
Unprompted review
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Reply from Foley

Thank you for taking the time to share your experience with us!

Rated 5 out of 5 stars

Michael Whalen did a great job

Michael Whalen did a great job. By this I mean he answered all of my questions and took INITIATIVE to be more helpful (without me requesting) to send links for me to get more information. In a time, where many aren't working, or customer service isn't valued, this kind of customer SERVICE is like a "breath of fresh air". Thank you.

October 26, 2021
Unprompted review
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Reply from Foley

Thank you for your kind review! We're pleased to hear that you had a positive experience with our team.

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Rated 5 out of 5 stars

Canaan is great!

Canaan has been super helpful at any time that I need him he is available.

October 26, 2021
Unprompted review
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Reply from Foley

Thanks so much, Nathan!

Rated 2 out of 5 stars

Foley used to be one of the best…

Foley used to be one of the best consortium company, but not any more I have being selected for a random every month this is absurd, they make me feel like I am on prohibition this is not fair and waste of time. I was advertising Foley to everyone I know and two of my friends companies already signed up with Foley for years because of me, but now we are all agreed to move to a different consortium company that allow us random selection every quarter not monthly. By the way Foley customer service representatives are very professionals and always nice!.

October 21, 2021
Unprompted review
Foley  logo

Reply from Foley

Hi Wahib, We're sorry to hear about your frustrations with your random testing program! We know that being selected EVERY month for a random drug test isn't the type of lottery luck you're looking for - and that it's an inconvenience to have to go for these tests so often.

As I'm sure you're aware, the DOT requires that these consortium pools are scientifically random, so everyone has the same chance of getting selected each month - regardless of whether they just went for a test the month prior. We did move you to a quarterly pool for 2022, so moving forward, you won't get selected more than 4 times in a calendar year. Please reach out if you have any questions or concerns. We're always here to help!

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Rated 5 out of 5 stars

Best Service ever!!!

Best Service ever!!!! Kristen has been my life saver. She not only guided on what I needed she also helped to solve another issue that was not part of their service. Their fast service are very recommended.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Katherine returned my call and helped me resolve any issues I had. Gave me a contact number which was very helpful. Very impressed by the customer service I received. Thank you!!! Scott at S&J Asphalt Paving.

September 22, 2021
Unprompted review
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Reply from Foley

Hi Scott, We're so happy to hear this! Thank you for the positive feedback!

Rated 5 out of 5 stars

Kristen V great work

Kristen V is working with us and she does a great job. She is very patient with us and gives us a lot of new information, pleasure talking with your company.

September 17, 2021
Unprompted review
Foley  logo

Reply from Foley

Thank you so much! We're so pleased to have you as a Foley customer.

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