Follow the Camino Reviews 306

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional approach, making the planning process and the trips themselves smooth and enjoyable. Many people highlight the excellent service, noting the seamless organization of holidays, including luggage transfers and well-chosen accommodations. Consumers frequently mention the positive user experience, emphasizing the ease of working with the company and the stress-free nature of their trips. However, some customers also noted occasional issues with accommodation locations, finding some to be further from the main path than desired, requiring extra travel. A few other people also felt that the walking distances on certain days were too long. Additionally, some reviewers mentioned minor glitches during their trips, such as unexpected delays or difficulties with communication due to time differences.

What people talk about most

Service

People report positive experiences with service, highlighting seamless logistics, excellent accommodation,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Holidays

Clients share positive opinions on holidays, often praising the meticulous planning and organization of their... See more

Location

Customers consistently note ambiguous experiences with location. While many reviewers praised the well-picked... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as effortless, flawless, and... See more

Based on these reviews

Rated 5 out of 5 stars

Everything went smoothly. All accommodations were good. Some were excellent - ie Monasterio in Carrion and Hotel Colegiata in Leon. Staff were v friendly and helpful. Maria and Javier in Munera (?) we... See more

Company replied

Rated 5 out of 5 stars

This September we completed our 13th Camino de Santiago trip, this time from Burgos to Sahajun. As usual the logistics were all handled by Follow the Camino, who, yet again, did an excellent job of or... See more

Company replied

Rated 5 out of 5 stars

Follow the Camino listened. Our trip was planned for stays at locations we specified and in lodging commiserate with our desire. We chose to carry our packs, have 1 small pack sent directly to our f... See more

Company replied

Rated 5 out of 5 stars

Follow the Camino does an excellent job at organizing the trip. They are responsive and helpful in putting together just the trip you want. Then, absolutely nothing goes wrong. Every hotel expects you... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Tour Operator

Written by the company

Since 2006, Follow The Camino has organised tours of the Camino de Santiago for thousands of pilgrims and holiday makers , coming from all over the world to walk, cycle or horse ride along The Way. We provide tailored packages for our clients - including luggage hand-picked accommodation, luggage transfers and walking guides. Our ethos as a company is to make complicated holidays simple and to leave you to enjoy your Camino experience your way, with the peace of mind that your itinerary is taken care of by our expert team. Part of our role is to guide you to select the best route for your experience, taking into account the time you have, the physical challenge you would like, and your motivation for doing your Camino. Our bespoke service and our expert team aim to deliver an excellent customer experience for you. From solo trips to large groups, we have the knowledge to guide you along the way. Talk to us at Follow The Camino and we will help you plan your Camino, your Way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

306 reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had a great time walking the…

We had a great time walking the Portuguese Camino from Porto. Hotels were good, luggage transfer was flawless and the walking was relaxing and steady every day. And, we had great weather with nothing but sunshine!

April 6, 2026
Rated 5 out of 5 stars

Well-organized/well-curated

Well-organized and the accommodations are well-curated. The transfers went as planned. The app was very helpful to guide me as this is my first Camino.

March 24, 2026
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Reply from Follow the Camino

Thank you so much for your kind review. We are delighted to hear that you found your Camino well organised and that the accommodation felt carefully curated throughout the trip.

It is also wonderful to know that the transfers ran smoothly and that the app was helpful in guiding you on your first Camino. Thank you again for choosing Follow the Camino. We hope to help you plan another journey in the future.

Rated 5 out of 5 stars

Camino Frances with FollowtheCamino

My friend and I booked with FollowtheCamino for our self-guided walk from Sarria to Santiago de Compostela. The walk was very easy to navigate, our hotels were locally owned and unique! And our meals were fabulous! I would definitely book with this company again, Thank you so much!😊

March 17, 2026
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Reply from Follow the Camino

Thank you so much for your lovely review. We are delighted to hear that you and your friend enjoyed your self guided walk from Sarria to Santiago de Compostela.

It is wonderful to know that the route was easy to navigate, that you enjoyed the unique locally owned hotels, and that the meals were fabulous. Thank you again for choosing Follow the Camino. We would be delighted to help you plan another Camino in the future.

Rated 5 out of 5 stars

Peace and Comfort

Well organized, good communication leading up to the trip. Accommodations are clean and hosts were gracious and welcoming.

March 26, 2026
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Reply from Follow the Camino

Thank you so much for your kind review. We are delighted to hear that you found the trip well organised and appreciated the communication leading up to your Camino.

It is also wonderful to know that you enjoyed the accommodation and felt welcomed by the hosts along the way. Thank you again for choosing Follow the Camino. We hope to be part of another journey with you in the future.

Rated 5 out of 5 stars

Follow the Camino Booking

I recently used Follow the Camino to organize my Camino walk, and the experience was flawless from start to finish. Every arrangement was carefully made according to my instructions, and everything worked exactly as planned.

The logistics were seamless—accommodations, luggage transfers, and route information were all handled with great care and attention to detail. I never encountered a single problem along the way, which allowed me to focus entirely on enjoying the journey.

Their customer service was outstanding: responsive, professional, and genuinely helpful throughout the planning process.

I highly recommend Follow the Camino to anyone considering walking the Camino de Santiago. They made the entire experience effortless and memorable.

March 5, 2026
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Reply from Follow the Camino

Thank you so much for your wonderful review. We are delighted to hear that your experience with Follow the Camino was flawless from start to finish and that every detail was arranged exactly as you wanted.

It is especially great to know that the accommodation, luggage transfers, and route information all worked seamlessly, allowing you to focus fully on enjoying your Camino. We are also very grateful for your kind words about our customer service team.

Thank you for your recommendation. It means a lot to us to know we helped make your Camino experience effortless and memorable.

Rated 5 out of 5 stars

The journey with my son was EPIC

The journey with my son was EPIC, the planning and step by step process with Jade was exceptional. Follow the Camino is by far very expensive. I must say there were 2 hotels I definitely won't recommend, the Pension Rua do Medio; and O Cruceiro.

March 16, 2026
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Reply from Follow the Camino

Thank you so much for sharing your experience. We are thrilled to hear that your journey with your son was such an epic one, and that Jade’s planning and step by step support helped make it special. We will be sure to pass on your kind words to her.

We also appreciate your honest feedback regarding the value of the trip and the two accommodations you mentioned, Pension Rua do Medio and O Cruceiro. We are sorry to hear that these parts of the experience did not meet your expectations, and we will share your comments with the relevant team for review.

Thank you again for travelling with Follow the Camino. We are glad we could be part of such a memorable journey for you and your son.

Rated 4 out of 5 stars

Trip& accommodationsuperb accomodation were superb were…

Trip& accommodation were superb were superb.
Food no so much in Calais De Rienes& Vigo

March 22, 2026
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Reply from Follow the Camino

Thank you very much for your feedback. We are delighted to hear that you found the trip and accommodation superb.

We also appreciate your comments regarding the food in Caldas de Reis and Vigo. We are sorry to hear that this part of the experience did not meet your expectations, and we will be sure to share your feedback with the relevant team as we are always looking for ways to improve.

Thank you again for travelling with Follow the Camino. We hope to welcome you again on another Camino in the future.

Rated 5 out of 5 stars

Everything was easy

Everything was easy. Including our accommodation check-in. The accommodations were more than I expected. The meals were great, but the best stay was at Casa Dona Maria.

The only issue we had was the Nature EcoCamp in Beche. It looks like they are still building the facility so signage was not very clear. It is also very remote, so after we arrived the restaurant on site was closed even though the website stated it was open. But the sleeping accommodation was fantastic and toasty. It was cold rainy day when we arrived.

Overall, our representative - Nadia was very helpful and easy to work with. I have recommended this company to others.

March 18, 2026
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Reply from Follow the Camino

Thank you so much, Estefana, for your lovely review. We are delighted to hear that everything felt easy throughout your trip and that the accommodation exceeded your expectations. It is especially wonderful to know you enjoyed the meals and had such a memorable stay at Casa Dona Maria.

We also really appreciate you highlighting Nadia’s support. She will be so pleased to hear your kind words.

Thank you as well for sharing your feedback about Nature EcoCamp in Beche. We are sorry to hear the signage was unclear and that the restaurant was closed on arrival despite the information provided online. We will make sure to pass this on to the relevant team, as feedback like yours helps us improve the experience for future travellers.

Thank you again for travelling with us and for recommending Follow the Camino to others.

Rated 5 out of 5 stars

We loved our trip to Portugal

We loved our trip to Portugal. The staff was kind and helpful at every turn. I have taken three trips with Follow the Camino. I have been impressed by their responsiveness each time. I recommend Follow the Camino without reservation.

March 11, 2026
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Reply from Follow the Camino

Thank you so much for your continued trust in Follow the Camino! It means a lot to us that you’ve chosen to travel with us three times and had such positive experiences each time.

We’re delighted to hear you loved your trip to Portugal and that our team’s support made a difference along the way. Your recommendation truly means the world to us.

We look forward to helping you plan your next Camino adventure! 😊

Rated 5 out of 5 stars

Camino

Our trip was organised by Jade, who was always available to handle our queries, she is so professional and efficient.

October 26, 2025
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Reply from Follow the Camino

Thank you so much for your kind words! We’re delighted to hear that you had a great experience. Jade will be thrilled to know her support and dedication made a difference to your trip. We’ll be sure to pass on your lovely feedback to her.

Wishing you many more wonderful adventures on the Camino! 😊

Rated 5 out of 5 stars

Jade and everybody help me plan

Jade and everybody help me plan. My trip was very responsive, very knowledgeable about the different Camino’s, the time of year.

Hotels, you guys chose for my family and need to stay in werefantastic.

February 21, 2026
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Reply from Follow the Camino

Thank you so much for your kind words. We’re delighted to hear that Jade and the team were able to help you plan your Camino and provide the guidance you needed about the different routes and the best time of year to travel. It’s also wonderful to know that you and your family enjoyed the hotels selected for your trip. We truly appreciate you trusting us with your Camino experience and hope to welcome you back for another journey in the future. Buen Camino!

Rated 3 out of 5 stars

Some poor lodging bookings

First time using Follow the Camino to arrange my lodging, luggage transfer, and dinners for the Camino. I found the FTC staff friendly but their choice of hotels occasionally quite poor.

Most were fine in my ~50 days of walking the Via de la Plata. But some were quite substandard, run-down and distant from the Camino.

Too many had no on-site staff, with instructions to call the manager upon arrival or receive a code to get in the door. On one occasion I arrived, called the hotel manager, only got voice mail, so left a message that I was at the door. Twenty minutes later I called again, again sent to voice mail, so I left another message. Only because his girlfriend just happened to be driving by later and noticed me sitting there could I check in.

At another hotel I was checked in and given instructions and then told to leave the key when I left as the manager had to go to her other job. But after I'd closed the door behind me did I realize I left something in my room! Made some calls and a couple of hours later she was able to return and let me in. I really, really prefer on-site managers.

April 23, 2025
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Reply from Follow the Camino

Thank you for taking the time to share your detailed feedback, and also for your kind words after completing the Via de la Plata. We are truly delighted to hear that, despite some challenges along the way, you found the experience wonderful and rewarding. Completing the full route is an incredible achievement.

We’re very sorry to hear that some of the accommodations did not meet your expectations. The Via de la Plata passes through very rural and sparsely populated areas, where lodging options can be limited and often family run. That said, the access issues and absence of on site staff you experienced are not the standard we aim to provide, and we understand how frustrating that must have been after long days of walking.

Throughout your journey, we did our best to support you as situations arose, arranging additional taxi transfers where needed and refunding the independent taxis you organised so that you were not left out of pocket.

We also appreciate your recognition of the overall organisation of your trip, including luggage transfers and on the ground support. It was a pleasure assisting you throughout this remarkable journey.

Thank you again for sharing both the positives and the areas where we can improve. We truly value your feedback and wish you many more memorable adventures ahead — perhaps even another Camino in the future.

Rated 5 out of 5 stars

Follow the Camino is Fantastic!

Follow the Camino prepared a lovely package for us based on how we wanted to walk the camino. They were able to reserve our stays ahead of time and transfer our luggage to our next destination. I HIGHLY recommend this way to experience the camino without the stress. They were very professional, friendly, and took care of one blip that occurred on the trip quickly. We will definitely use them again when we train for our next walk.

June 4, 2025
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Reply from Follow the Camino

Thank you for your kind words and 5 star rating, we truly appreciate it. We hope to see you again soon, until then Buen Camino!

Rated 5 out of 5 stars

Jade was really awesome

Jade was really awesome. She made the whole experience very seamless and stress free. Everything from airport transfer to accommodation was meticulously planned, allowing us to focus on the hike as well as rest and recovery. Accommodation was also top notch. We decided to stay at Santiago for a few more days and Jade very willingly helped us with the accommodations as well!

January 26, 2026
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Reply from Follow the Camino

Thank you so much for your kind words! We’re absolutely delighted to hear that Jade helped make your Camino experience seamless and stress free. From transfers to accommodation, she always goes the extra mile to ensure everything runs smoothly, so it’s wonderful to see that reflected in your journey. We’re also glad you enjoyed your stay in Santiago and that Jade could assist with extending your trip. Wishing you many more unforgettable adventures, and we hope to welcome you back on the Camino again someday!

Rated 5 out of 5 stars

EXCELLENT!

Follow the Camino was excellent. The logistics were seamless, accommodations were well chosen, and everything ran smoothly day to day. It allowed me to focus fully on the walk itself without worrying about details. I would absolutely recommend them to anyone planning the Camino de Santiago.

October 19, 2025
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Reply from Follow the Camino

Thank you so much for your kind words! We’re delighted to hear that everything ran smoothly and that you could focus fully on enjoying the walk itself—that’s exactly what we aim for. It means a lot to us that you’d recommend Follow the Camino, and we’re grateful you chose us to be part of your Camino journey. Wishing you many more memorable walks ahead!

Rated 5 out of 5 stars

Excellent and smooth handling by the…

Excellent and smooth handling by the company, including zoom pre-info and Q&A, all accommodations kept the standard foreseen, fair pricing. I will surely use them next time.

June 2, 2025
Unprompted review
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Reply from Follow the Camino

Thank you very much for your lovely feedback! We’re so pleased to hear that you found everything excellently and smoothly handled, from the Zoom pre-departure information and Q&A to the accommodations and overall pricing. It’s great to know the experience met your expectations, and we’d be delighted to support you again on your next Camino.

Rated 3 out of 5 stars

We absolutely loved walking the Kamino…

We absolutely loved walking the Kamino Kodo. It was an experience we will always remember and feel very privileged to have done it.

There were a few things we think that could have made our experience even better. We could have been sent the guide book before we left in order to prepare and get excited. Being given it,just as we were about to commence the walk, especially as it was heavy was not very helpful.

The locations of our accommodation and how we would get to them was not very well explained, we had to find this out as we went along.
a nice touch would have been an email before we left, just saying Hi, How are you doing/ Good luck would have been appreciated. Many of our fellow walks had gps apps from their agents showing routes and topography which were very useful.

December 8, 2025
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Reply from Follow the Camino

Thank you very much for taking the time to share such thoughtful feedback. We’re delighted to hear that you absolutely loved walking the Kumano Kodo and that it’s an experience you’ll always remember — it truly is a special and privileged journey.

We also really appreciate you highlighting the areas where we can improve. The Kumano Kodo is one of the newer walks in our product list, and feedback like yours is incredibly valuable in helping us refine the experience for future walkers. We take on board your comments regarding receiving the guidebook earlier, clearer explanations around accommodation locations and transfers, pre-departure communication, and the usefulness of GPS-based route and topography tools.

Please be assured that we will definitely work on these points to improve preparation, communication, and on-the-ground support for future Kumano Kodo travellers. Thank you again for walking with us and for helping us make the journey even better for those who follow.

Rated 3 out of 5 stars

Definitely not value for money!

Very disappointed with choice of some hotels! We paid a lot of money and sometimes ended up in one star hostals/hotels !!! Definitely not value for money! Transfers and taxi service were good. No evening meals included in price. Would never go with Follow the Camino again simply because of the price!

November 3, 2025
Rated 5 out of 5 stars

My Via Francigena

Eva was so helpful for my booking. The stays were great like you’re living the history.Great experience and Follow the Camino worth to be trusted.

November 2, 2025
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Reply from Follow the Camino

Thank you very much for your lovely feedback. We’re delighted to hear that Eva was so helpful with your booking and that you enjoyed the stays along the Via Francigena—living the history is truly one of the most special parts of that journey. It means a lot to us that you found the experience great and that you trust Follow the Camino. We’d be very happy to support you again on another walk in the future.

Rated 1 out of 5 stars

Beware of this company's draconian…

Beware of this company's draconian cancellation policy. My father died the month we were scheduled to walk the Camino Frances. They grudgingly agreed to carryover 1/2 my deposit to next year, but my spouse died this year making the trip impossible. So, if your plans are ironclad and not subject to change for any life event, good luck. If anything changes, you will be out of luck with this company.

December 1, 2025

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