Idk what to say....your cheaper than the other legit on line sale outlets (when your stuff is on sale) and I know exactly what retail is...but we're all in this place right now together.. I'm just... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered online, received clear, prompt confirmation. Waited ten business days, heard nothing, sent a follow-up inquiry, and got an immediate reply. Weller 12 arrived soon after. Bottle was really w... See more
Company replied
I have the same experience each time I order spirits via Folsom's online shopping system. Folsom usually has anything I am looking for in hard to find, collectible Scotches. Ordering only takes a few... See more
Company replied
They had the bottle I was looking for at a price that was less than others. After I purchased it, from confirmation email to delivery, there was proper communication that reassured me I made a good... See more
Company replied
Company details
- #7 of 17 best companies in Liquor Store
- #4 of 9 best companies in Alcohol Store
- #17 of 23 best companies in Wine Store
Written by the company
Folsom wine and Spirits re-opened in 2015 by owners PJ and Rimmi in Beautiful Folsom California. We pride ourselves on deep knowledge of contemporary wine selections and aged spirits. Our unique inventory includes many allocated spirits and one of a kind barrel offerings. Please visit us soon and let us help you find just the right bottle for you.
Contact info
6606 Folsom Auburn Rd Suite 7, 95630, Folsom, United States
- 18007641727
- info@folsomwinespirits.com
- folsomwinespirits.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good local liquor store with good…
Good local liquor store with good prices and have some highly sought after whiskies you can’t find other places.
May 27, 2025
Reply from Folsom Wine & Spirits
Thank you for your kind words! We're glad you enjoyed our selection and pricing—especially our rare whiskies. We look forward to serving you again soon!
Thanks,
Folsom Wine and Spirits Team!
Fast
Fast, efficient ordering of a special whiskey for me.
Always a good experience and service.
May 28, 2025
Reply from Folsom Wine & Spirits
Thank you for the great feedback! We're glad we could help you find that special whiskey and provide a smooth ordering experience. We truly appreciate your continued support!
Thanks,
Folsom Wine and Spirits Team!
Great selection
Great selection, very knowledgeable personnel, fair pricing for high-end stuff, customer centric
May 28, 2025
Reply from Folsom Wine & Spirits
Thank you for the kind words! We're thrilled you value our selection, expertise, and customer-focused approach. Your support means a lot to us!
Thanks,
Folsom Wine and Spirits Team!
I was given dates I could expect delivery but got nothing, including an explanation.
I was given dates I could expect delivery but got nothing. I asked three times and was told different dates three times. Finally it arrived. I’d rather not deal with that experience again. It took a month.
May 28, 2025
Reply from Folsom Wine & Spirits
We sincerely apologize for the inconsistent communication and the delay you experienced. This is not the level of service we strive to provide. We appreciate your feedback and are working to improve our processes to ensure more reliable delivery and updates in the future. Thank you for your patience.
Thanks,
Folsom Wine and Spirits Team!
Reply from Folsom Wine & Spirits
Thank you! We're glad you were happy with the price, packaging, and shipping. Enjoy your Buffalo Trace, and we hope to serve you again soon!
Thanks,
Folsom Wine and Spirits Team!
Fantastic!
Every time I order from Folsom I receive my items super fast. The items are always packaged with exceptional care and arrive in perfect condition. I have been able to grab items that I would otherwise not be able to find locally. I have never experienced any issues or problems with any order. Folsom Wine & Spirits is the only place I will order from after experiencing issues with other well-known sites. Thank you for being amazing!
May 27, 2025
Reply from Folsom Wine & Spirits
Thank you so much for the glowing review! We're honored to be your trusted source and thrilled to hear you've had consistently positive experiences with us. Your support means the world, and we look forward to continuing to serve you with care and reliability!
Thanks,
Folsom Wine and Spirits Team!
Ordered a Bottle of Whiskey on June 3
Ordered a Bottle of Whiskey on June 3, 2025. 2 weeks later no whiskey and no communication. After an email from me, I did receive a response. 2 more weeks and I was informed this whiskey was out of stock and I would receive a refund. Poor customer service as it should not take so long to know you don't have what you advertised!
June 3, 2025
Reply from Folsom Wine & Spirits
We sincerely apologize for the delay and lack of timely communication regarding your order. You're absolutely right—this situation should have been handled more efficiently. We appreciate your feedback and are taking steps to improve our inventory accuracy and customer response times. Thank you for your patience, and we’re truly sorry for the inconvenience.
Thanks,
Folsom Wine and Spirits Team!
Good online Spirits store
They aren’t the fastest at shipping but it came in a couple weeks and was delivered safely and packaged well.
May 27, 2025
Reply from Folsom Wine & Spirits
Thank you for your feedback! We're glad your order arrived safely and was well-packaged. We appreciate your patience with the shipping time and are working to improve speed without compromising quality.
Thanks,
Folsom Wine and Spirits Team!
Great experience
I live in Virginia. The whole process was smooth with no issues. Ordering was easy and got notifications when my order shipped with tracking. Packaging was good and no issues with my bottles. I would order again and I would recommend to anyone else to order from them.
June 3, 2025
Reply from Folsom Wine & Spirits
Thank you for the fantastic review! We're so glad to hear your experience was smooth and that everything arrived safely. We truly appreciate your recommendation and look forward to serving you again!
Thanks,
Folsom Wine and Spirits Team!
Excellent Customer Service!
June 26, 2025
Unprompted review
Reply from Folsom Wine & Spirits
Thank you! We're delighted to hear that you had a great experience with our customer service. Your support means a lot to us!
Thanks,
Folsom Wine and Spirits Team!
Buffalo Trace bourbon order not received
Placed an order for Buffalo Trace Bourbon. I paid additional money to insure
The package. Order was shipped via UPS. While on the way to my residence, the package was damaged and UPS advised that the package was destroyed and Folsom wine &spirits would be advised. I didn’t receive a response from Folsom Wine &spirits. I attempted to call two numbers I found and one is disconnected and the other has a full voicemail box and no one answers. I sent an email to their contact email and received no answer back. After two weeks I sent a second email and still no response. I had done other business with this company in the past, but will find someone more responsible to give my business to.
May 28, 2025
Reply from Folsom Wine & Spirits
We deeply regret the experience you’ve had and sincerely apologize for the lack of communication and support during this issue. This is not the level of service we aim to provide, especially to a returning customer. Please reach out again to our support team at help@folsomwinespirits.com, and we will prioritize resolving this matter immediately. Your trust is important to us, and we’d like the opportunity to make this right.
Thanks,
Folsom Wine and Spirits Team!
Reply from Folsom Wine & Spirits
Thank you so much! We're thrilled you enjoyed the prices, selection, and shipping. We appreciate your support!
Thanks,
Folsom Wine and Spirits Team!
Excellent service
Excellent service, great product. Timely shipping! Wonderful experience!
May 28, 2025
Reply from Folsom Wine & Spirits
Thank you for the wonderful review! We're delighted you had a great experience with us. Looking forward to your next visit!
Thanks,
Folsom Wine and Spirits Team!
Reply from Folsom Wine & Spirits
Thank you! We're glad everything met your expectations. We appreciate your business and look forward to serving you again!
Thanks,
Folsom Wine and Spirits Team!
Reply from Folsom Wine & Spirits
Thank you for the great feedback! We're glad you were happy with the pricing, shipping, and packaging. We appreciate your support!
Thanks,
Folsom Wine and Spirits Team!
Ever received my order 27792
Ever received my order 27792. Terrible communication….. stay away from company
May 17, 2025
Reply from Folsom Wine & Spirits
We’re truly sorry for the inconvenience and frustration you've experienced. This is not the service we aim to provide. Please contact our customer support team at help@folsomwinespirits.com with your order number so we can address this immediately and make it right.
Thanks,
Folsom Wine and Spirits Team!
I would rate this a zero if I could
I would rate this a zero if I could. It took two weeks to even start the shipment. It took three weeks to receive it.
May 23, 2025
Reply from Folsom Wine & Spirits
We're very sorry to hear about your experience and sincerely apologize for the delay. This is not the level of service we strive to provide. We appreciate your feedback and are working to improve our shipping times to better serve our customers moving forward.
Thanks,
Folsom Wine and Spirits Team!
I purchased Appleton Estate Joy…
I purchased Appleton Estate Joy Anniversary Blend 25 Year Old Rum. They had the best “real” price and shipped it promptly. Happy with my purchase and Folsom!
June 12, 2025
Unprompted review
Reply from Folsom Wine & Spirits
Thank you for your kind words! We're thrilled you found the Appleton Estate Joy Anniversary Blend at a great price and that the shipping met your expectations. We truly appreciate your support and look forward to serving you again!
Thanks,
Folsom Wine and Spirits Team!
The shipping time
The shipping time, with delays, was the longest I experienced in my 20 years of ordering wine and spirits.
May 14, 2025
Reply from Folsom Wine & Spirits
We sincerely apologize for the unusually long delay and truly understand your frustration. This is far from the standard we strive for. Thank you for bringing it to our attention—we’re working hard to improve and ensure a better experience moving forward.
Thanks,
Folsom Wine and Spirits Team!
It was awesome
It was awesome. Can’t really find the whiskey I wanted locally, so I ordered from Folsom. Great price, awesome packaging and reasonable price. Loved it and will use it again.
May 14, 2025
Reply from Folsom Wine & Spirits
Thank you for the wonderful feedback! We're glad we could help you find the whiskey you were looking for and that everything met your expectations. We look forward to serving you again soon!
Thanks,
Folsom Wine and Spirits Team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.