Fombag Bean Bag Chairs Reviews 921

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Awesome product. We ordered from another bulky bag company and never received our chair. It was meant for a gift for our granddaughter. We found Fombag online and they shipped it out the same day we o... See more

Rated 2 out of 5 stars

it's not 1 star because I'll give them the benefit of the doubt, since I haven't heard anything. Although, I placed my order Jan 1st. It's February 8th and I haven't as so much received an email. Noth... See more

Company replied

Rated 5 out of 5 stars

The whole family is obsessed! Our toddler climbs up one side and slides down the other. My husband has already taken a few naps in it. The size foot size is absolutely perfect, my husband, toddler,... See more

Rated 5 out of 5 stars

Had some concern about colour fading of my bean bag so instead of returning the product I contacted customer service. Awesome team. They even suggested me to check the fill level of my bean bag and en... See more

Company details

  1. Furniture Store

Information provided by various external sources

At Fombag.com we sell the worlds most comfortable foam filled chairs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

921 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

I ordered on January 4th and my order…

I ordered on January 4th and my order still hasn't shipped.

January 12, 2022
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello Jamie!

Apologies it seems you may not have received the tracking details, but your order has shipped! We are sorry for the wait there, sadly we are a bit backed up still, but I will be reaching out to you via email to get you those details ASAP!

Speak to you soon!

Rated 5 out of 5 stars

5 star company changed thing to make it right

Had a few problems but the company fixed everything for me to make it right. I love the product.

January 12, 2022
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello! Apologies for the delay on your order, we will be refunding your quickship as it seems your order did take longer than it should have to ship out! Instead of being generated in a day or two your tracking came in 4 days and we do apologize for that... The tracking generated however is working and your order is set to arrive on the 13th! We will be reaching out to you shortly via email to assist you in this matter!

Have a great day!

Advertisement
Rated 4 out of 5 stars

Late delivery of wrong product- rectified by exceptional customer service

The delivery was guaranteed by Christmas based on the order date and information provided on the website. Not only did the Fombag arrive a week later than expected, the wrong foam filled liner was shipped with the microsuede cover thus making the entire product unusable for its intended purpose.

Would be happy to update review after situation has been resolved

UPDATED REVIEW:

After reaching out to the company, Customer Service was extremely prompt and professional. They were kind enough to ship correct part the next business day, but allowed me to keep the mistake for inconvenience.
The 4ft foam lounger I purchased seems to be of a good quality microsuede cover. However, as I have noticed in other reviews as well, It seems to be me lacking in the fill. Luckily I have the smaller bag that I am going to combine into the larger to give it a fuller/more firm feel. Prolonged use of the bag seems to cause more of a flattening effect than originally anticipated.

I also own a large Shredded Foam Pillow from another competitor and would say although the inner liner is made from a slightly thinner product, other than overall "fullness" of the bag, which is still reasonably comparable, the value of the lounger is well worth the cost.

Would definitely recommend over larger companies, if not for the great bargain, and relatively good quality product, but overall some of the best customer service; from attentiveness, to desire to resolve the issue and restore reputation of company.

January 2, 2022
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello!

We do apologize for that, sadly the holiday season can be quite hectic and even when we get it out with enough time, local delays can lead to it being late as the shipping services we use can be quite swamped as well...

Of course no problem at all, we will be reaching out to you ASAP to fix that issue for you and ensure we improve your experience with us!

Rated 5 out of 5 stars

Awesome

Because I’m 6’3” and the occasional spiller of things, I went for a big dark bag, specifically the 7’ with charcoal color. I’ve had this bag over 3 months now, and it has been amazing! It took less than a week to fully break it in. It is the only furniture I use at this point (aside from my bed… though this is great for naps), and it can easily fit a second person. Being able to wash the outer layer is fantastic as it gets a light dusting of chip crumbs or whatever. It’s very heavy, which makes fluffing it somewhat difficult, but that’s an easy concession considering how comfy it is. Super fantastic purchase, no regrets here, and I love it so much I even left a review… and I don’t really ever do that :)
Thanks for the good work Fombag!

December 30, 2021
Rated 1 out of 5 stars

I paid for quick shipping and was told

I paid for quick shipping and was told when I placed the order on the 13th that I would receive it by the 24th. This was suppose to be a Christmas gift from Santa for a little girl who is going to be very sad on Christmas morning.

December 25, 2021
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello! I do apologize for that, but your order was shipped in time for it to arrive for the holiday season, sadly however when checking your tracking number we see that it is still under pending status 8 days later meaning that it was lost during transit.... Again we are very sorry for this, the holiday season is quite hectic and we did get your order out on the 17th which is usually more than enough time for it to arrive as it did with many other orders, but sadly we had a stroke of bad luck with yours being lost when it was on its way... We will reach out to via email and do our best to assist you in this matter! Speak to you soon!

Advertisement
Rated 5 out of 5 stars

Would be good if it had a LOT more filling

UPDATE: A Fombag representative contacted me after my first review and immediately initiated steps to improve my experience with my Fombag. I sent in a photo of my "too flat" bag, and they sent additional foam to fill it, free of charge. My Fombag is absolutely wonderful now with the added foam! I'm very satisfied with this product now, and the customer service response was great!

I have previously purchased a giant beanbag chair from another company and absolutely love it! It is a 7'x4' beanbag that stands about 3 feet tall - it looks literally just like the big fluffy beanbag you see in the giant bean bag advertisements. I wanted to order a couple more giant beanbags for our home and let the kids have the original for their room, and I was drawn to Fombag because of the 8'x8' option. While I'm happy with the size and quality of the cover, the beanbag as a whole was kind of disappointing. I think it would be great if there were about 2x the foam filling inside, but as it stands, the bean bag is no thicker than your standard mattress, even after we let it expand for over a week and fluffed it multiple times. It looks nothing like the photo in the advertisement. I was hoping to be able to plop onto it safely like I could with my old beanbag, but with this Fombag, I absolutely hit the floor... hard. I think this product would be fabulous with a good bit more filling, however. Maybe my purchase was just a faulty one, but it just doesn't work for me.

December 8, 2021
Unprompted review
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello!

It sounds like your bag is in need of more fill and we can provide that for you! We will reach out to you via email to assist you ASAP!

Rated 1 out of 5 stars

Shredded Foam Not Shredded!

The foam I received was supposed to be shredded, but wasn't shredded at all. Just big pieces of left over foam, although the foam itself was of good quality.
Shredding the foam wouldn't have taken much work, but would make your customers satisfied.

November 30, 2021
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello!

We do apologize that the foam pieces are not to your liking, but it should not be causing any issues with your bag as it should still be comfortable overall! We will be reaching out to you via email to assist you further with this and see if we can fix this issue!

Rated 5 out of 5 stars

Fombag team is great, the product is eh.

The experience and the shipping was great. The product itself is not as fluffy as i thought it would be. I do understand it takes a fee days to fluf up but I thought it would be more stout than it is.
I bought another brand as well and they are the same way so I realized foam bags in general are not the way to go unless u pay out the ass.

November 23, 2021
Advertisement
Rated 3 out of 5 stars

Love it but needs more foam !!

Fombag came ahead of time! Shipping was fast! Quality seems great love the cover and the feeling of the foam. However I was expecting it to be a lot fuller! When I sit I sink down too low to the ground! I would like to add more foam but have not gotten a response from customer service via email. Order Date: 4-Sep-2021
Order #: FB309-68363

September 12, 2021
Unprompted review
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello!

I am sorry to hear that, but we are sadly closed on weekends... However we will be able to assist you with this matter ASAP now that we are back in the office! It seems like your bag is under stuffed and we can provide you with more fill to help you ASAP!

Advertisement
Rated 1 out of 5 stars

Terrible service

I ordered fast delivery and my delivery date got pushed back 5 days. Never shopping again.

September 4, 2021
Fombag Bean Bag Chairs logo

Reply from Fombag Bean Bag Chairs

Hello!

I do apologize for the confusion, but the quickship that you ordered allows your order to go out of our warehouse within 24 hours which did occur with your order!

I do apologize, after that it is still Fedex ground and with the way things are right now the shipping took longer than it normally would have...

We will be reaching out to you via email to assist you further!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look