fonaCAB Reviews 55

I took a cab to downtown. The driver b.itchslapped me with he´s gun. But that is not the worst part. I noticed he wasn´nt wearing a seatbelt, wich is very dangerous and illegal.

18 year old booked taxi at 7.30pm for 2.30 am from town to crumbling. 2.57 am taxi, blue Toyota, was 5 mins away after 5 mins car was reassigning, silver Toyota was 5 mins away again after 5 mins car was reassigning again. Notified black Volkswagon was here checked where we were got out of car ran round street to check no sign so phoned driver to be told he was there for 10 mins and phoned three times was on another job now phone office - we were literally watching phone for updates and there were no missed calls, phoned office got automated answer phoned back explained what happened and was told I can see on map he was there told him no he really wasn’t but insisted and said no other cars available as fully booked in town. Would not have believed any of this except I picked up my daughter from same place and was sitting with him waiting for taxi. Luckily I was there or he was stranded on his own. Obviously none of these drivers wanted to do a run to crumlin cos they’d make more staying local - tell customer this instead of putting them in a dangerous situation.

Exceptionally bad
Unacceptable waiting times

Honestly the worst taxi service about. Booked an 8 seater taxi bus but was told 2 taxi’s would turn up (which was okay). 25 minutes after agreed collection time still no taxi. Called back 4 times to be told it was on its way, eventually one turned up (35 minutes late) and the other one was cancelled on the app, absolute joke

Impossible to get a taxi, when you try to order a taxi on the app it has an error but takes your money, worst taxi company ever

Bad service, I have been a customer for 6 years twice a day for 5 days a week and for several months very often the taxi does not come to pick me up from work at 2-3 am! 24/7 open and taxi none! Portadown very hard to catch a taxi. The people who work in the office are rude!

Thiefs
Always taking me the long way to take more money from me ...
It already happened in 5 occasions.
Dont use them!!

Value Cabs & fonaCab have monopolised Taxis in Belfast, it is near impossible to get a Taxi in Belfast city centre on a Fri or Sat nite after 11.30 unless you are prepared to flash the cash at drivers pulling up. Their apps are only useful for day time during the week, pointless and useless when you prebook a taxi for Fri & Sat as drivers switch off to cash in on people willing to pay double and even treble the fare to get home.Ring the call centre and they’ll keep palming you off with its busy, the taxi will be another 5 mins.The whole system is not working and needs looked at again in terms of regulation. Unfortunately I have to give these companies a 1 star on here, my choice would be no stars.

Great service, really helpful kind polite informative driver. Car clean and fresh. Highly recommend

Disaster
Absolutely disgraceful company, which cannot be relied on. Booked a taxi last night for this morning for traveling to Dublin and when the taxi did not come I called Fona Cab and was told that no taxi is coming and I have to wait. Unfortunately the bus to Dublin can not wait. So disappointed ! Do not use them !

My driver was extremely rude to me because I need to pay by card. He left the meter running while he reversed around outside my house holding the card machine out the window and swearing. I offered to go into my house to get cash and he shouted “no”. I said I shouldn’t have to pay the extra money for the meter being left on and he gave me more abuse, I had to pay it to get away from him. I called the office to complain and they refused to refund me.

Fraud.. i did two trips... for both..different was charged from bank and different amount receipt was given....

Moreover additional deduction of £8 charged for no reason...

called their customer services which routed me to their admin team which doesn't pick the calls...

I am still chasing for refund..