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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items often arrive in excellent, like-new condition with good battery health. Many also appreciate the fast delivery service and the overall positive experience with their purchases. However, some people were dissatisfied with the ordering process and customer service. Issues included receiving incorrect or defective items, such as broken phones or wrong models, and difficulties with returns or exchanges. There were also complaints about slow shipping, lack of communication from consultants, and problems with tracking information or unexpected additional charges for delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many report receiving phones in excellent condition, with... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent condition of their devices,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise quick delivery... See more

Order

Customers had negative experiences with order. Many reviewers report significant issues, including orders not... See more

Service

Reviewers mention ambiguous feedback about service. Some customers express satisfaction, praising the good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Services good and receive good condition device but missing some accessories in box wemen to see it is used mobile not box pack. But you happy received original product

Rated 4 out of 5 stars

Managed to buy an iPhone 15 pro max. I requested a colour but it was not available and changed to another. But they asked me, if I approve. Once I received the phone. It took total of 5 days to sh... See more

Rated 4 out of 5 stars

comparatively good price as compared to other companies,you have to aware abaout customs duty charges are levied on import utem which may not clearly mentioned in website, Any how satisfied with pro... See more

Rated 5 out of 5 stars

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving... See more


Company details

  1. Electronics Company

Written by the company

Fonezone.me is a part of Super Click Trading LLC was established in 2021 and on a mission to drive UAE’s most Comprehensive Virtual TELECOM online Shopping Portal that helps Customers to make choices extract the best value for their money. Our Business Philosophy is simple:- “offer consumers what they want, when they want it”. At Fonezone.me, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually mobile phones they want to buy online. With Fonezone.me, we endeavor to build that same destination in KSA by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We Provides Our Customer With: Broader selection of products. Fastest Shipping to Our Customer’s Orders. Wide Range Of Choices for our Customer. Quick resolution of any concerns. Fastest and Secure way to browse.


Contact info

3.2

Average

TrustScore 3 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

bad experienced

don't waste your time and money on this fonezone. the device is in not in good condition. bad experienced. i ordered 128gb and they gave 64gb and they said they refund the remaining balance. I've always reached their costumer service and they always make promises. I've waited a lot of time until now almost a month they did not make it. it's very sad because i paid the exact amount but this is what they did. avoid purchasing from fonezone.

February 4, 2025
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Rated 1 out of 5 stars

Order number: FM53597

When I received my google pixel 6 pro it immediately started over heating when I turned on the phone to the point where I couldn't hold the phone for more than 2 minutes then it immediately powered off so I left it to cool down then when I came back the phone was even hotter so checked on it next day and found out it wouldn't turn on. This is so disappointing I had to pay tarrifs on the phone to get to saudi arabia and this is what I get unbelievable

February 6, 2025
Rated 5 out of 5 stars
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 5 out of 5 stars

Good service and good products

Good service good products

February 11, 2025
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

Rated 2 out of 5 stars

Plz. Koi bhi purchase n.. Kare

Plz.. Koi bhi guy purchase n.. Kare fone Zone se... Site se.. Bahut late response milta hai. Or blue colour order kiya tha black mai bhej diya woh bhi damage phone....

VERY WROST EXPERIENCE EVER I HAD THIS... Very wrost experience ever I had this is totally fake on-line shopping website don't trust that people, they are totally cheater. The device that you ordered and that they send it not the same, the customer service is totally fake they didn't reply not at all. There is no option available for return, claim track and confirmation about your order. Don't loss your money to buy cheaper device's From FONEZONE. Very Bad experience.

February 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Very wrost and bad experience 😞.

Very wrost experience ever i had. It's useless to buy devices from fone zone.thry sre cheater and scammers. I didn't suggest to anyone to buy on FONEZONE it's just waste of money. Thr device's are totally different from the original thst ordered and the devices are totally damaged conditions and it's not functional. Very bad experience ever i had o FONEZONE.

January 31, 2025
Rated 1 out of 5 stars

What I have order it's out of stock…

What I have order it's out of stock then why mention in website stock
I received ipad very bad condition it's have been broken from upside I send videos image 1 week before but still not get proper response from fonezone

January 31, 2025
Rated 1 out of 5 stars

Bad Experience

Recently i Buy Samsung Galaxy Note Fe But they Are Already Change Original Display So that's Cell Phone after 20 Days Damage Not Good My Total Money Waste Very Bad Experience

January 29, 2025
Rated 4 out of 5 stars
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

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Rated 1 out of 5 stars

Did place an order I'm in South Africa…

Did place an order I'm in South Africa but when it is time to check out I can no longer see the south African rands I see another currency I just left the order on my cart since I can't tell if I'm paying for more than what I bargain

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

The experience was very good

The experience was very good

December 27, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your satisfaction means the world to us, and we truly appreciate your support.

We look forward to serving you again in the future,

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Rated 1 out of 5 stars

Not good I received item packg6ing not…

Not good I received item packg6ing not good or cable also not.workong
Totally.waste money to by phone zone

Also.s21 ultra buy 2 time send dubai you will charge 150 150 2 time s

November 29, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number
Rest assured, we will handle this matter with the utmost professionalism and work diligently to resolve it to your satisfaction.

Rated 1 out of 5 stars

Biggest scammers ever don't buy from…

Biggest scammers ever don't buy from them...Biggest scammers in The world. First they will deliver you the device with fake display,screen or battery and they will keep sending you those devices when ask for replacement and then when you want to refund it they will cut down the shipping fee which is 150sr.... Just like that you waste your 150sr just by touching the junk they sent you and that's how they are making money.

November 28, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number
Rest assured, we will handle this matter with the utmost professionalism and work diligently to resolve it to your satisfaction.

Rated 1 out of 5 stars

I bought a laptop from them and then…

I bought a laptop from them and then because of its battery problem Then I contacted them properly and they didn't give proper response in any way even one year warranty they lie don't trust them

April 15, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number
Rest assured, we will handle this matter with the utmost professionalism and work diligently to resolve it to your satisfaction.

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Rated 1 out of 5 stars

Very very very bad and crook

Ihave ordered with full payment and paid customs.but no trace of my order.no one is talking to me anymore worse part i paid doubled customs.

I just want my order😭😭😭😭

November 16, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number
Rest assured, we will handle this matter with the utmost professionalism and work diligently to resolve it to your satisfaction.

Rated 1 out of 5 stars

Refund

They scam me they sent invalid track number with order number.they delay shipping they are terrible lier I ordered on the 4november 2024 till today there's no way forward

November 14, 2024
Unprompted review
FoneZone.Me logo

Reply from FoneZone.Me

Thank you for reaching out to us. To assist you further and resolve your issue as quickly as possible, could you kindly provide your order number
Rest assured, we will handle this matter with the utmost professionalism and work diligently to resolve it to your satisfaction.

Rated 4 out of 5 stars

Shipment is not fair

Product is very good and shipment may be gootake 8 days to arrive but taking money to prepare shipment 150 riyal is not good you may add it on price but not in payment

October 27, 2024
FoneZone.Me logo

Reply from FoneZone.Me

Thank you so much,purchase from us for the next time as well
And do suggest to your friends and family

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