Fónfix Reviews 

398
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that screen repairs and battery replacements are completed in a timely manner, often returning devices within a single day. Many consumers state that the local staff members are extremely helpful and ensure electronics return fully operational and feeling brand new. Some reviewers were not happy with severe communication gaps, expressing frustration over unhelpful automated responses and long delays reaching a support team. A few other people also felt that repairs took much longer than initially promised, while others experienced unexpected data wipes during the process.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While many... See more

Product

Consumers express mixed feelings regarding their product repair experiences. On one hand, many reviewers... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding response times and poor communication from... See more

Price

Reviewers highlight ambiguous aspects of price, expressing frustration over expensive fees and unexpected... See more

Staff

People report ambiguous experiences with staff, reflecting mixed feelings about their service quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality repair and quick service. Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?

Company replied

Rated 4 out of 5 stars

It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.

Company replied

Rated 4 out of 5 stars

My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireles... See more

Company replied

Rated 4 out of 5 stars

Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Recycling and Unlocking Service
  3. Computer Repair Service
  4. Electronics Repair Shop
  5. Phone Repair Service
  6. Scooter Repair Shop

Written by the company

Manufacturer approved phone, tablet, laptop, wearable, games consoles and scooter repairs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(398)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Timely, efficient and great customer service.
I had visited a few apple retailers before to see about my repair and the customer service was terrible. They just weren’t interested in dealing with me. But Adam at Fonfix sorted it in no time.

June 9, 2025
Unprompted review
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Reply from Fónfix

Hi John,

We appreciate you taking the time to leave a review about us thank you for your kind words

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Rated 5 out of 5 stars

Excellent service

I visited Fonfix Sandyford for the first time with an issue charging my brand new Samsung. Adam was fantastic! He saw me as a drop in, checked everything throughly and explained the process clearly. He explained i would need the port replaced and as it was Friday evening, he asked to make sure I'd be ok for the weekend. I dropped my phone off to him on Monday morning and he couldn't have been more helpful and professional. Adam put my mind as ease by explaining what would happen very clearly and made every accommodation to make sure I would be able to collect the phone around my working schedule. I received texts throughout the day and he called me to make sure I knew the phone was ready for collection. I could see Adam had several customers and was busy, yet he had a way of making you feel like you are the only customer that day. Highly recommend.

June 9, 2025
Unprompted review
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Reply from Fónfix

Hi Sinead,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Phone was fixed in hours

Phone wasn't came in waited a couple hours phone works perfectly fine highly recommend to anyone with any phone problems

June 9, 2025
Unprompted review
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Reply from Fónfix

Hi Dammy,
We appreciate you taking the time to leave a review about us thank you for your kind words

Rated 5 out of 5 stars

Charging port repair

Had to bring my phone down for what I thought was charging port repair/replacement i was greeted by Adam who immediately checked my phone and now repair/ replacement needed all he had to do was clean out the charging port I had already paid for repair but as none needed he said he would organise a refund, I can only say about Adam he was very helpful and professional and an absolute pleasure to deal with, tks Adam review by Dave Harrington

June 6, 2025
Unprompted review
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Reply from Fónfix

Hi David,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Very Professional

Adam, the guy at the reception, was very responsive and very helpful. Ten out of ten

June 6, 2025
Unprompted review
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Reply from Fónfix

Hi Mihail,
Thank you for taking the time to review our business, delighted you were happy with our services.

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Rated 5 out of 5 stars

Adam was a great help

Adam was a great help, made the process very easy and fast. Couldn't of been happier with the whole repair

June 5, 2025
Unprompted review
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Reply from Fónfix

Hi John,
We appreciate you taking the time to leave a review about us thank you for your kind words

Rated 5 out of 5 stars

5 🌟 customer service from Adam from…

5 🌟 customer service from Adam from dropping off and explaining the issue with my daughters phone, being kept up to date with regular updates along the way, through to collecting my daughters phone, looking branding new and working perfectly.

June 5, 2025
Unprompted review
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Reply from Fónfix

Hi David,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Adam was brilliant

Adam was brilliant, explained the process for repairing my phone. Dropped in at 8.30am and was fixed by 2.30pm. Amazing service.

May 27, 2025
Unprompted review
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Reply from Fónfix

Hi Orla,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Efficient service

Sent phone to be checked. Was sorted and back with week. Very efficient.

May 28, 2025
Unprompted review
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Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services

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Rated 5 out of 5 stars

iPhone 11 Battery replacement.

iPhone 11 Battery replacement.

Adam! Energetic, Agile and Intelligent Guy.

Thank you for the instant and timely resolution with my device.

May 30, 2025
Unprompted review
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Reply from Fónfix

Hi Vishal we appreciate you taking the time to leave a review about us thank you for your kind words

Rated 5 out of 5 stars

Had an iPhone 15 screen repair through…

Had an iPhone 15 screen repair through apple support.
Great service, all steps clearly communicated and Adam at the front desk was a great help.
Price came in at 100 cheaper than other retailers on the apple support app.

May 30, 2025
Unprompted review
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Reply from Fónfix

Hi Adam
Thank you for taking the time to review our business, delighted you were happy with our services

Rated 5 out of 5 stars

I had a great experience with Fónfix

I had a great experience with Fónfix. They diagnosed and repaired my phone quickly, and Adam at the front desk was very friendly and knowledgeable. Everything was explained clearly. My phone looks and works like new again highly recommended!

May 27, 2025
Unprompted review
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Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Adam was outstanding

Adam was outstanding. He is a model of what customer service should be but which is so often lacking. Peter

May 22, 2025
Unprompted review
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Reply from Fónfix

Hi Peter
We appreciate you taking the time to leave a review about us thank you for your kind words

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Rated 5 out of 5 stars

Adam should get a customer service award

I can’t commend Adam (who is the prime point of contact for Fonfix in Sandyford) highly enough for exceptional customer service. Dealing with stressed customers whose mobile phones aren’t working can’t be easy. But Adam is calm, thorough and reassuring and has a great communications style, calling customers by their first name and offering help them tips to get them back up and running. I would heartily recommend Fonfix and particularly Adam

May 21, 2025
Unprompted review
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Reply from Fónfix

Hi Aileen, thank you so much for leaving a wonderful review.

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Great communication with ongoing updates. Adam was fantastic to deal with.
⭐⭐⭐⭐⭐

May 16, 2025
Unprompted review
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Reply from Fónfix

Hi Enda,

Thank you for you wonderful review.

Rated 5 out of 5 stars

Superb Experience at Fonfix

I had a great experience with Fonfix when I needed urgent help with my new iPhone. Adam was incredibly friendly and comforting—exactly what I needed since I was quite frustrated and worried about my phone. He got my phone repaired in a very short time, and his calm, reassuring attitude made a big difference. Many thanks to him and the team at Fonfix for their fast and professional service!

April 24, 2025
Unprompted review
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Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

broken phone.

I can’t say enough about the help I got when I called into get my phone fixed customer service and speed I was given was second to none. Can’t recommend enough. Also have to mention Adam thanks mate you really helped me out top customer service. Regards Ray. Ballybrack.

May 14, 2025
Unprompted review
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Reply from Fónfix

Hi Ms Hegarty we appreciate you taking the time to leave a review about us thank you for your kind words

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Rated 5 out of 5 stars

Great customer service

Adam at the front desk was really transparent about how long my repair would take and I got it back in exactly how long he said it’d be.
Plugged in my ps5 there and it works perfectly.
He also gave me a 3 month warranty for anything that could go wrong and stuck to the price of 90€ for what I had fixed.
If any of my devices break again I’ll definitely be going back to fonfix, they’re the most professional and trustworthy place I’ve been.

May 15, 2025
Unprompted review
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Reply from Fónfix

Hi Dylan thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Quick and easy to book online

Quick and easy to book online. Dropped the phone in 8am and was ready to collect by lunch time. Adam at the front desk was very helpful. Showed me how to secure the phone with repair mode so all my files and data was safe. Great experience all round

April 25, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Fast, Friendly, and Professional Repair

I had a fantastic experience with the service! My phone was fixed incredibly quickly, and the new screen looks absolutely perfect. Adam at the front desk was outstanding—kind, helpful, empathetic, and extremely knowledgeable. He was very understanding about my situation and genuinely cares about customers. He kept me updated throughout the entire process. I couldn’t be happier with the service I received! My phone is working perfectly again.

May 8, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Maria thankyou for taking the time to review our services.

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