Fónfix Reviews 

398
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that screen repairs and battery replacements are completed in a timely manner, often returning devices within a single day. Many consumers state that the local staff members are extremely helpful and ensure electronics return fully operational and feeling brand new. Some reviewers were not happy with severe communication gaps, expressing frustration over unhelpful automated responses and long delays reaching a support team. A few other people also felt that repairs took much longer than initially promised, while others experienced unexpected data wipes during the process.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While many... See more

Product

Consumers express mixed feelings regarding their product repair experiences. On one hand, many reviewers... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding response times and poor communication from... See more

Price

Reviewers highlight ambiguous aspects of price, expressing frustration over expensive fees and unexpected... See more

Staff

People report ambiguous experiences with staff, reflecting mixed feelings about their service quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality repair and quick service. Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?

Company replied

Rated 4 out of 5 stars

It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.

Company replied

Rated 4 out of 5 stars

My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireles... See more

Company replied

Rated 4 out of 5 stars

Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Recycling and Unlocking Service
  3. Computer Repair Service
  4. Electronics Repair Shop
  5. Phone Repair Service
  6. Scooter Repair Shop

Written by the company

Manufacturer approved phone, tablet, laptop, wearable, games consoles and scooter repairs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(398)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Five star service

Adam Morton in sandyford is an absolute gent to deal with. From the moment I dropped in with my phone for repair it was a great customer experience, from the super helpful attitude, regular progress updates and quick turnaround… super service!!

February 24, 2025
Unprompted review
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Reply from Fónfix

Thank you for taking the time to review our business, delighted you were happy with our services.

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Rated 5 out of 5 stars

Excellent Customer Service from Adam at Fonfix!

I recently visited Fonfix to get my iPhone battery replaced, and I had a fantastic experience. Adam was incredibly courteous, professional, and kind throughout the process. He took the time to explain everything clearly and made sure I was comfortable with the service being provided.

The replacement was done quickly and efficiently, and my phone is now working perfectly. I really appreciated Adam’s friendly attitude and excellent customer service. It’s rare to come across such a pleasant experience, and I will definitely be recommending Fonfix to others.

Thanks again, Adam, for your outstanding customer service!

February 21, 2025
Unprompted review
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Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

A one of a kind phone repair shop

Quick, efficient service. Pickup and Repair is a gamechanger, very reliable too. I have no faults, my phone works better than before and can't thank the team and whoever did the repairs for me enough. Satisfied customer, well done Fónfix!

February 19, 2025
Unprompted review
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Reply from Fónfix

Wonderful!!!! delighted that you were happy with our services thank you.

Rated 5 out of 5 stars

Very professional service

Great customer service by Front Desk Coordinator: Adam.
Very professional with big knowledge.
He explained step by step the process of the repair.
Im very happy with overall service and will highly recommend.

February 20, 2025
Unprompted review
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Reply from Fónfix

Thank you for taking the time to review our business, delighted you were happy with our services.

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Rated 1 out of 5 stars

Bad MacBook Pro Experience

Pretty bad experience overall.I went into them with a 2017 MacBook a few weeks ago and paid €50 only to be told it was completely unfixable and beyond repair.Took it to another place and all they had to do was plug it into the LAN and connect it to the internet.Waste of €50!

December 20, 2024
Unprompted review
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Reply from Fónfix

Very sorry to hear the poor experience you have had with our services Phoebe, we will have our coordinator reach out to you to discuss further.

Rated 5 out of 5 stars

Adam gave me hope, and Fónfix are experts in phones and technology

Adam Morton on reception was v friendly and helpful. He was knowledgeable about phones in general, and fair and honest. He gave me some good information and tips going forward ! I had had a bit of a nightmare with the phone up until then. However, the drop in appointment at Fónfix was much easier and quicker. I should have just dropped it in sooner. The phone looks great, it's like a brand new phone. Their experties come through well.

February 4, 2025
Unprompted review
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Reply from Fónfix

Brilliant review Maria, thank you for taking the time to review our services.

Rated 5 out of 5 stars

Smooth

Used twice with same day service in Dublin. Top class, very simple. No problems

January 31, 2025
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Reply from Fónfix

Great review Noel, thank you.

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Rated 5 out of 5 stars

Fonfix does it best.

Just got hold my iPhone after the back glass repair with in almost 24 hours. It looks pretty neat and these guys are lightening fast when it comes to fixing phones.
And shoutout to my guy Adam Morton for helping out with quick repair and the lad/lass who did the fix. Legends!

February 6, 2025
Unprompted review
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Reply from Fónfix

Brilliant review, thank you for taking the time to review our services.

Rated 5 out of 5 stars

Absolute great experience

Absolute great experience. Phone was fixed in no time at all.
Adam was so helpful an absolute gent to chat with, any queries I had he answered and even went through all the stuff I forgot to ask. Put my mind at ease through the whole experience of getting my phone fixed. Thanks again. And will definitely use again if I have any other issues.

February 5, 2025
Unprompted review
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Reply from Fónfix

Brilliant review John, thank you for taking the time to review our services.

Rated 1 out of 5 stars

No communication, wanted more money

I ordered a battery and charging port replacement from Fonfix with same-day delivery on Wednesday, January 29th, 2025, and scheduled a same-day repair for Friday, January 31st. However, I had to reach out to Fonfix to ask about the collection timeframe, as this was not stated anywhere on their website. The total cost was €105, including a €15 courier fee. The courier collected my phone on Friday, but after that, I had no updates on the return. On Tuesday, February 4th (after the bank holiday), I received a notification saying that the repair would cost an additional €200, making the total €305. I chose to have my phone returned instead.

Unfortunately, I haven't received any further customer service responses since Friday, and the contact number on their website doesn't connect to anyone or allow for leaving a message. There was no mention of potential additional charges for the repair on their website, which I would have inquired about before proceeding, as the cost could have justified replacing the phone entirely. This experience has been very frustrating due to poor communication and lack of transparency. I just want my phone returned and a refund issued without further delay or the need for legal action.

February 4, 2025
Unprompted review
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Reply from Fónfix

Hi Caoimhe, we are terribly sorry for the poor experience you have had with our services, We will have our coordinator contact you in the morning to discuss further. Apologies again for this inconvenience.

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Rated 5 out of 5 stars

Great job on a Pixel 7a battery replacement

Everything went super smooth with a battery replacement for a Google Pixel 7a. I booked the job in advance, communication was great, they replaced the battery same day (took about 3-4 hours). Would use again.

January 31, 2025
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Reply from Fónfix

Great review Sigitas, thank you for taking the time to review our services.

Rated 5 out of 5 stars

Friendly, Excellent service

Adam was excellent from start to finish. Despite being inundated with appointments, he made time to check my MacBookAir earlier than scheduled. He clearly explained the issue and how he would fix it. An issue that would’ve taken way longer by consulting Apple was solved by Adam in a matter of minutes. I will be back.

February 4, 2025
Unprompted review
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Reply from Fónfix

Brilliant review, thank you.

Rated 5 out of 5 stars

Quick and reliable service

Quick and reliable service, Adam Morton is a top fella advised on my best options, when the screen went on my phone, even spent time backing up my phone so all my things wouldn't get deleted.
Daren H

January 29, 2025
Unprompted review
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Reply from Fónfix

Great review Daren, thank you for taking the time to review our services.

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Rated 5 out of 5 stars

They were super efficient

They were super efficient and kept me up to date as progress was made. The work was excellent. I used Fonfix twice now. Also, the price was very competitive.

January 31, 2025
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Reply from Fónfix

Brilliant review Jonathan, thank you for taking the time to review our services.

Rated 5 out of 5 stars

Adam was very professional to deal with…

Adam was very professional to deal with and explained the whole.process. an excellent person able to deal with old and young with great patience. Excellent user experience with phone fixed in a prompt and timely manner.

January 29, 2025
Unprompted review
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Reply from Fónfix

Fantastic review Declan, thank you.

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