Really bad customer service
Really bad customer service, replaced my iphone screen with a sh*t one if i could give 0 stars i would. DO NOT GO HERE
September 22, 2026
Unprompted review
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1.3
Bad
75 reviews
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Dropped my phone in water some weeks…
Dropped my phone in water some weeks ago and contacted Fonia a couple of days later in which the gentleman arrived at my house, checked the phone and repaired it also replacing the screen total Price €49 which I was more than happy to pay.
A couple of days later the camera stopped working and I contacted Fonia again, he said he would order the replacement and call back next day or two, after about six days I texted him and he’s said he only just received the part and he would call to me later that evening, he eventually called about 4 days later, spent an hour working on the phone and hey presto the new camera was up n running, cost €25. Very soon after he left the camera stopped working and texted him, he promised to call next day (didn’t happen) two days later he was on his way 100% as he put it. That was Monday 24th Nov ‘25. No contact since. I normally don’t write reviews like this and up until now I would have said great service from Fonia but this was very disappointing.
November 24, 2025
Unprompted review
Had to get a new phone after this
Asked if they could repair or replace my broken phone port; was told it would take perhaps a week, two at most.
Tried to message them after 3 weeks, no reply, went down to the shop in person, where I was told they had fixed the port, but broken the screen in the process (which I was told would happen in advance), but that I would have to ask them to fix tha as well, and it would be another month before it was done.
Got charged 600kr for them to break my phone, and took it home to confirm that they hadn't even fixed the port.
I would have been more understanding if they had at least been honest with me and said they hadn't a clue what they were doing, and they might need longer time to actually fix the port. It's the being lied to and still having to pay that got me.
November 17, 2019
Unprompted review
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