Food hub just rubbing everyone they stealing everyone money . If not selling £1 from your shop they still charge you for App and Rental . If you selling some food they charge you for commission and se... See more
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Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant o... See more
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What a worse company when you have reviewed a 0 score rating they’re even not telling you anything about they will cut you straight and they’re even not try to help you till re visit and what they do... See more
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Items were substituted, half the order was forgotten. It was delivered but very late and the rest of the food had gone cold. Contacted live chat was was offered £5 voucher, no refund for the items I d... See more
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Company details
Written by the company
Your one true restaurant partner Technology that drives takeaway growth and efficiency: Unlock the power of effortless management with efficient solutions designed to elevate every aspect of your takeaway. Foodhub for business connects food businesses with customers through smart tech: We help restaurants grow by offering a powerful ecosystem of tech solutions. From online ordering to customer engagement, our tools make it easy to reach customers, streamline operations, and boost profits.
Contact info
United Kingdom
- foodhub.com
1.3
Bad
125 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Allowing restaurants that have been…
Allowing restaurants that have been closed for over a yearto take orders only for them.to cancel and take a week to refund your money
July 4, 2025
Unprompted review
Reply from Foodhub For Business UK
Thanks for raising this, we completely understand how frustrating that experience must have been.
We rely on restaurants to inform us if they’re no longer trading so we can remove them from the platform. That said, we’re working on improving our checks to prevent this from happening
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Order NOT DELIVERED
Order NOT DELIVERED & seems you cannot contact them to sort it out neither get a refund.
Driver picked the order up, hope he enjoyed it.
3 days later I have found my pizza
It was thrown over the rear fence
What sort of shit show is this?
June 29, 2025
Unprompted review
Reply from Foodhub For Business UK
We're really sorry to hear about your experience. That’s definitely not the level of service we aim for. Please contact our support team through the in-app chat or website with your order details, we’ll make sure this is looked into and resolved as quickly as possible.
Just an absolute nonsense company
Just an absolute nonsense company, keep regurgitating the same information when you try and get customer support, don't bother ordering anything through them if you want an easy life.
June 19, 2025
Unprompted review
Reply from Foodhub For Business UK
Your feedback is important to us, and we’d like to help resolve any issues you’re facing.
Please email us directly at hello@foodhub.com with your details so we can assist you personally and make things right.
Foodhub Arbroath
Im not sure whats going on with Foodhub in Arbroath, just about every restaurant i would order from uses it, but for the last few weeks, i either get charged and no order gets placed, or the bank flags it as a scam. Im being forced to pay with cash, which these days, i usually dont carry. Admittedly, the times ive been multi-charged, the money doesnt seem to come out of my account, it just sits in the pending payments for a few days before cancelling.
June 15, 2025
Unprompted review
Reply from Foodhub For Business UK
Hi Darren, thank you for bringing this to our attention and we're really sorry for the frustrating experience you've had recently.
What you’re describing sounds like a payment authorisation issue, where the transaction is temporarily held by your bank but not confirmed due to the order not completing. This can sometimes happen if there’s a disruption between the payment gateway and the restaurant's system. We can assure you that any pending amounts will automatically be released back by your bank within a few working days.
Should you wish to speak to us regarding this please email complaints@foodhub.com
Thanks,
Foodhub
Had 3 fraudulent transactions taken…
Had 3 fraudulent transactions taken from my account yesterday have reported to the bank and had to block card, disgusting company avoid at all costs they know exactly what they are doing robbing people and they don’t care !!!!
May 17, 2025
Unprompted review
Reply from Foodhub For Business UK
We're sorry to hear this and completely understand your concern. If you’ve experienced any suspicious activity, we strongly recommend contacting your bank immediately, which it sounds like you’ve already done — that’s great.
Please also report the incident to us at complaints@foodhub.com so our team can investigate further. We take these matters seriously and want to ensure this is effectively resolved.
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Credit Card fraud attempted just now
Credit Card fraud attempted just now , same as other comments. clearly this is not a coincidence. never heard of this company until researching after fraud attempt. Bank blocked the payments fortunately.
May 16, 2025
Unprompted review
Reply from Foodhub For Business UK
We're really sorry to hear this and completely understand your concern. If you’ve experienced any suspicious activity, we strongly recommend contacting your bank immediately in order for them to investigate and refund.
Please also report the incident to us at complaints@foodhub.com so our team can investigate further. We take these matters seriously and would love to take the opportunity to help where we can.
After using foodhub on the 21st April…
After using foodhub on the 21st April putting my card details in for a order I have now had alot of fraudulent transactions of nearly £2000!!!!!!!!
April 21, 2025
Unprompted review
Reply from Foodhub For Business UK
We're really sorry to hear this and completely understand your concern. If you’ve experienced any suspicious activity, we strongly recommend contacting your bank immediately in order for them to investigate and refund.
Please also report the incident to us at complaints@foodhub.com so our team can investigate further. We take these matters seriously and would love to take the opportunity to help where we can.
Awful
Awful, I placed several orders with these as I had some giftcards to use for groceries, I also took advantage of their £10 off £35 orders, there was no limit on this being used. I’d spent approximately £250 as it worked out a very good deal. I had a phone call from Foodhub confirming all my orders which was fine. A week later no orders have arrived and they have suspended my account with no reason. I am livid to say the least. The worse thing is you need your account to contact customer service or they will not discuss other accounts.if you cannot login this is impossible.
I’ve read a lot of comments saying they are scammers which must be factual.
April 29, 2025
Unprompted review
Reply from Foodhub For Business UK
Good Morning,
Thanks for your review. After investigating, we found that a large number of fraudulent gift card transactions were attempted using stolen card information, and the email linked to your account was involved in redeeming those gift cards. As a result, the account was permanently suspended for security reasons.
If you believe this was done in error, please contact our complaints team at complaints@foodhub.com with any supporting details, and they’ll be happy to review it further.
Thanks,
Foodhub
They are not lying in the comments
They are not lying in the comments, same thing happened to me yesterday. 2 Fraudulent transactions on my card, I have no clue how they done it! My bank flagged the 2nd as fraud and we got everything sorted. I have never heard of this company until researching it due to the fraud. Stay clear
May 6, 2025
Unprompted review
Reply from Foodhub For Business UK
We're deeply sorry to see this has happened. It's great to know the bank acted quickly in marking the transactions as fraudulent and ensuring the funds are returned to you.
We urge you to also report the incident to complaints@foodhub.com so our team can fully investigate. We take all fraud reports seriously and are working with the relevant authorities to review and address any security concerns. Your feedback is important and helps us take the right actions.
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100% fraudulent
Used this company last night. Today, my bank contacted me to say they tried to take a transaction today. It wasn't me!!! The bank fraud team were brilliant. NEVER use this company.
May 5, 2025
Unprompted review
Reply from Foodhub For Business UK
We're very sorry to hear about your experience. We strongly recommend that anyone who notices suspicious activity contact their bank immediately.
If you’re able to, please also email complaints@foodhub.com with any details so we can investigate this further from our side. We take fraud reports extremely seriously and are actively reviewing all claims to ensure our users’ security.
FRAUD FRAUD FRAUD
FRAUD FRAUD FRAUD! STAY AWAY FROM THIS COMPANY.!!!!!!
THIS MORNING I HAVE WOKEN UP TO A PAYMENT TAKEN OUT OF MY BANK FOR THIS COMPANY.I HAVE NEVER HEARD OF THIS FOODHUB.COM UNTIL I HAVE JUST LOOKED IT UP.
HAVE REPORTED TO BANK AS FRAUD , I HAVE NEVER USED THIS COMPANY.
LOOK LIKE I AM NOT THE ONLY PERSON THAT THIS HAS HAPPENED TO!!!!!
WOULD ALSO GIVE THIS COMPANY NO STARS IF I COULD
May 5, 2025
Unprompted review
Reply from Foodhub For Business UK
We're very sorry to hear this has happened to you. If you haven’t already, please contact your bank immediately to report the fraudulent transaction. They can take steps to secure your account and issue a refund if appropriate.
We take these reports extremely seriously and are actively investigating all such claims. Please also reach out to us directly at complaints@foodhub.com with any relevant details so we can escalate the matter internally. We understand your concern and are committed to supporting anyone affected.
Scammers enabling scammers
I don’t know how this site is still up but it really needs to be taken down. I bought groceries from food hub over 50£. Prior to this I asked the food hub in live chat if I would get tracking information and if they are sure my order would arrive. I was told 100%. Now I decided to do reaserch on the store and found out that the store does not exist, I immediately contacted food hub and told them I want a refund as this was only 5 minutes after I had ordered. I was told that they cannot refund and I would have to concat the store directly. This store has no contact info as their phone number is. It working. I told food hub the store is a scam they did not do anything about it. Early today I was told my order was delivered they contacted the store , which is a lie , and said that the order will be with me today or Tomorrow. I then asked for proof of this by providing tracking and according to them the tracking has not yet been registered which is impossible if it was already sent out like they claim. They are knowingly letting scam store on their site and refusing to refund. Purchase at your own expense. They even deleted my account I can no longer sign in. I am personally not that bothered as I know my bank will refund me but this website needs to be reported to the national cyber crime agency as they are 100% in on the scam.
May 1, 2025
Unprompted review
Reply from Foodhub For Business UK
We're sorry to hear about your experience and completely understand your frustration. What you’ve described is very concerning, and we want to assure you this is not the service we aim to provide.
Please contact your bank immediately to report the transactions if you haven’t already, this helps protect your account and initiate a refund process.
Additionally, we urge you to email us at complaints@foodhub.com with full details, including the name of the store and your order reference. Our team will escalate this internally to investigate and take action if a fraudulent listing is found. We do not support or condone any form of scam, and we are committed to ensuring the integrity of our platform.
Several fraudulent transactions
I have never ordered from this company. Several fraudulent transactions taken off my card - no idea how they did it - my card never leaves the house and I only use Apple Pay. Fortunately bank refunded as they could see I wasn’t present at location. Shocked to see many others have been defrauded by this company.
April 30, 2025
Unprompted review
Reply from Foodhub For Business UK
We take allegations like this extremely seriously. Please be assured that Foodhub does not process payments directly - all transactions are handled securely by a trusted third-party payment provider, Datman. If you believe your card was used fraudulently, we strongly recommend reporting it to your bank (which it sounds like you've done), and also contacting our support team with any relevant details so we can investigate thoroughly. You can email complaints@foodhub.com
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Orders do not turn up!
Orders do not turn up!! Do not use!! Ordered from star kebab in Alfreton, when it didn't turn up rang the takeaway they said it was coming, didn't show up with food no refund either!!
April 28, 2025
Unprompted review
Reply from Foodhub For Business UK
Sorry to hear about your experience. While Foodhub provides the platform, the restaurant is responsible for fulfilling and delivering the order. We recommend reaching out to complaints@foodhub.com with your order details so our team can look into it and help resolve this for you.
JUST TAKEN MONEY OUT OF MY ACCOUNT
JUST TAKEN MONEY OUT OF MY ACCOUNT, NOT BOUGHT A SINGLE THING. IM ILL AND IN BED. USED THIS SITE ONCE LAST YEAR IN OCTOBER AND REGRET SO MUCH.
April 25, 2025
Unprompted review
Reply from Foodhub For Business UK
We’re really sorry to hear this. Please reach out to us at complaints@foodhub.com with the email address linked to your account, the date of the charge, and any transaction details. We’ll investigate this urgently and help get it sorted.
Fraud and Money Stealing
Never used this before.
Somehow they took £100 out of my bank account.
Stay away from this fraudulent criminal organisation and report them.
April 21, 2025
Unprompted review
Reply from Foodhub For Business UK
We're really sorry to hear about this. That definitely doesn’t sound right. Please get in touch with us directly at complaints@foodhub.com with your email address, the date of the transaction, and any supporting details. We’ll investigate this as a priority and help get it sorted.
Ordered from one stop carribean food
Ordered from one stop carribean food. Paid via food hub. Food took 2hr and 30mins to arrive, cold. They made me late for work too. Terrible service. I contacted foodhub for a refund on the quick and efficient chat service. I'm still waiting a response. Not so quick and efficient I guess. I hate online shopping. It's a con.
April 1, 2025
Unprompted review
Reply from Foodhub For Business UK
We're sorry to hear about your experience. To investigate this further, could you please provide your order ID? This will allow us to review the issue and assist you as quickly as possible.
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After using food hub
After using food hub, bank made me aware of fraudulent transactions. Should have known as exactly the same thing happened to my wife.
WILL NEVER USE FOOD HUB AGAIN
March 22, 2025
Unprompted review
Reply from Foodhub For Business UK
Hi,
We take security and fraud prevention very seriously at Foodhub. We can assure you that our platform is secure, and we do not store or process payment details directly. However, we strongly recommend reaching out to your bank for further investigation if you notice any suspicious activity.
If you’d like us to look into this further, please contact our support team directly on hello@foodhub.com, and we’ll be happy to assist. Your trust is important to us, and we’d like to help resolve this matter.
Best regards,
Foodhub
Theft of money!!!
Placed an order with a restaurant that was closed but their platform still allowed me to order. How was I supposed to know they were closed when it said open on Google plus allowed to take an order. Over $100 and 15 minutes after I received an email that the restaurant cancelled and refunds will be automatic within 5 days. Over a month later and no refund. Keep making excuses that it’s a payment glitch. Asked for proof of said glitch and it said Pending. Recognised the payment platform is Stripe and I reached out to Stripe. Turns out it only says that if there’s no funds to refund. They have essentially stolen my money and won’t respond to my emails. I’m complaining to NZ commerce commission and ACCC. This company needs to be fined big time!!
December 26, 2024
Unprompted review
Reply from Foodhub For Business UK
Hi Paola,
We completely understand your frustration, and we sincerely apologise for the delay in resolving this issue. A member of our team responded to your email on January 10th—could you please check your inbox (including spam/junk folders) and get back to us? Once we receive your response, we can investigate this further and work toward a resolution as soon as possible.
We truly appreciate your patience and want to ensure this is sorted for you. Please let us know how you'd like to proceed.
Best regards,
Foodhub
Wait time clearly means nothing
Wait time clearly means nothing, went to pick up my order after half an hour (longer than wait time) it then took another half an hour for the store to have the items ready. When I returned home and noticed incorrect items and items missing I contacted food hub support which were no help at all… I never received a confirmation number or ID via txt or email so they said they were unable to help me or provide any refund. I’m not sure how an error/flaw in their system is my fault. First and last time using, don’t waste your time.
January 27, 2025
Unprompted review
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