Food in Sicily - Specialità Siciliane Reviews 

164
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the incredible quality, freshness, and authentic flavors of the traditional food items available on the platform. Shoppers also love the careful presentation, noting that items arrive securely packaged and make wonderful gifts for any special occasion. However, some reviewers were not happy with missing shipments, lost packages, and prolonged delivery delays that lasted several months. A few other people also felt frustrated because obtaining a refund or getting proper support when problems arose proved extremely difficult. Customers mentioned that orders remained unfulfilled or failed to ship, leaving buyers without proper updates for a long time.

What people talk about most

Product

People report positive experiences with product quality, praising the fresh and authentic taste of... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Quality

Clients share positive opinions on quality, highlighting the freshness and authenticity of the items.... See more

Delivery service

Users describe ambiguous interactions with delivery service due to contrasting experiences. Many consumers... See more

Refund

Customers had ambiguous experiences with refund requests, with many reporting severe delays and broken... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had problems with my order and still have not recieved it. However, I did get a refund and was told, my order is still on it's way and I can pay for it when it arrives. I did not belive I was... See more

Rated 3 out of 5 stars

After 8 months I finally received a refund. International shipping seems to be a major issue for them. I needed to write this real review in order to get the refund. Something I should not of h... See more

Rated 3 out of 5 stars

I ordered food and the delivery apparently got lost in the mail. I asked about it and didnt get any replies. I oly got replies after rating the store online. So there is some customer service there, e... See more


Company details

  1. Gift Wrap Store
  2. Candy Store
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

Food in Sicily e' il portale dove potrai acquistare i migliori prodotti tipici siciliani, dalla pasta di grani antichi siciliani a sughi e pesti tipici, cioccolato di Modica igp, biscotti di mandorla, creme al pistacchio e altri dolci siciliani. Siamo specializzati nella creazione di confezioni regalo personalizzate, regali natalizi e pasquali, cadeau per eventi e fiere .


Contact info

3.7

Average

TrustScore 3.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(164)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended !!

I had the pleasure of trying the Sicilian specialties of their company and I was really satisfied!
Excellent quality products and super fast shipping!

June 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Authentic and Absolutely Delicious!



Authentic and Absolutely Delicious!
I recently ordered a panettone along with a selection of traditional Sicilian sweets, and I was truly impressed. The panettone was soft, fragrant, and rich in flavor—exactly how it should be. The Sicilian treats were beautifully made, with delicate textures and the perfect level of sweetness. Everything tasted fresh and authentic, as if just brought from a local pasticceria in Italy. A wonderful experience overall—I’ll definitely be ordering again!

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Buyers Beware! Scam company that tells pitiful lies!

DO NOT WASTE YOUR TIME OR MONEY!!! I wish I had read these reviews first. I placed an order last month. I attempted to be patient since they claim they ship from Italy. That’s a complete lie. (The tracking number that they eventually provided says New Jersey folks!) They generated a Fed ex label on the 30th. This month I emailed them and they first claim that they need my address. (Red flag #1)
Seriously? It’s on the order and label. Today I decided to try WhatsApp. Oh boy! I’m then told that my package was tampered with during shipment. How if it never even shipped????
After demanding my refund and informing them that I’ll be contacting my bank if the shipment does not go out today, I’m then told that they never had any of the items in stock lol!!! All of this was typed by the same rude person. I then ask why they have items shown and allow you to buy if they are not available. They then claim that everything shown is available and they have been in business for years. Is this what you want to subject yourself to? Lots of lying and time wasting for no reason. The good reviews are fake AF! Notice how they are all formatted.

June 9, 2025
Unprompted review
Rated 3 out of 5 stars

Products switched but arrived fine

I ordered from Food In Sicily on the 6th of March 2025. The order arrived in London on the 2nd of April 2025.
It was well packaged and a few bottles of alcohol arrived safely.
I had also ordered a few pieces of lardo, but instead I was sent guanciale. The problem there is you can eat lardo raw, but you have to cook guanciale. It scuppered my plans, and I can't really return it.

April 2, 2025
Unprompted review
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Rated 2 out of 5 stars

Unteliable Shop. - Really not worth trying



My order from End of January was never delivered. I finally received my money back over 4 weeks after ordering & making payment.

Once you pay , you receive no update from them .
I finally called and was told my items have been shipped. I called again a week later ( I ordered via UPS express ), this time they said it was shipped 3 days ago - however they couldn’t provide a tracking number.
Then I finally got a screenshot of a UPS Label ( normal , not express - issued on the day I called ) but my items were never handed over to UPS . I opened a case with Klarna and have received my money back.

After I posted a negative review online about the same time I opened the case with Klarna , the shop contacted me and asked me to delete my review and that they would provide me refund or deliver my order. They even offered a discount.
I was fed up with them and their false communication, so I demanded my refund - just as I had already done via Klarna.

They kept contacting me to have me delete my review.

I altered my review to acknowledge that fact that in the end I did receive my money back.
However I would still not like to order with them again. I was luckily insured via Klarna - so I I would have gotten my money back either way .

It was just a lot of writing and work on my side to handle this. I really wasted my time here when all I wanted was Italian Salami via express. I will not order with them and will try to buy directly from the factory now . They have a online shop as well.

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. The website has no stock for the products advertised. Hence the cheaper prices. You will never receive your order.
Once you pay , you receive no update from them . You need to chase with the owner Filipe, who is absolutely useless.
They make false claims over shipment but no tracking number .

December 11, 2024
Unprompted review
Food in Sicily - Specialità Siciliane logo

Reply from Food in Sicily - Specialità Siciliane

Food in Sicily is a company made up of honest people who have been working seriously for 10 years. All orders are processed and shipped regularly but it can obviously happen that some orders have problems relating to shipping and delivery. Precisely for this reason all our shipments are insured and returns and refunds are always guaranteed. Therefore the customer never risks losing his order or his money. Obviously we have documentable evidence of every order, every shipment and every refund.
Food in Sicily

Rated 1 out of 5 stars

Scam!!

Scam!!! Order was never sent and contact with the owner ‘Filippo’ is awfull!

December 4, 2024
Unprompted review
Food in Sicily - Specialità Siciliane logo

Reply from Food in Sicily - Specialità Siciliane

Food in Sicily is a company made up of honest people who have been working seriously for 10 years. All orders are processed and shipped regularly but it can obviously happen that some orders have problems relating to shipping and delivery. Precisely for this reason all our shipments are insured and returns and refunds are always guaranteed. Therefore the customer never risks losing his order or his money. Obviously we have documentable evidence of every order, every shipment and every refund.
Food in Sicily

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Rated 2 out of 5 stars

Unpleasant Buying Experience

Unpleasant Buying Experience!
Ordered something 6 weeks ago - and haven‘t received the order yet.
The Tracking Code which was sent to me by them didn‘t work because they didn‘t send anything - they only told me every week that in the following week I will receive my order.

Tried to get my money back but they didn’t answer my requests properly.
But this week I got my money back and now the Tracking Code is moving. I don‘t get it.
They should only have been honest to me in the First Place if there were any issues about my delivery.

November 21, 2024
Unprompted review
Food in Sicily - Specialità Siciliane logo

Reply from Food in Sicily - Specialità Siciliane

Food in Sicily is a company made up of honest people who have been working seriously for 10 years. All orders are processed and shipped regularly but it can obviously happen that some orders have problems relating to shipping and delivery. Precisely for this reason all our shipments are insured and returns and refunds are always guaranteed. Therefore the customer never risks losing his order or his money. Obviously we have documentable evidence of every order, every shipment and every refund.
Food in Sicily

Rated 1 out of 5 stars

Complete scam

Complete scam - this website sells products they dont have in stock, sells the wrong product (you buy something and they ship something unrelated to your purchase).

I fell for this twice. It's really disappointing, save your nerves and buy from another shop.

October 5, 2024
Unprompted review
Food in Sicily - Specialità Siciliane logo

Reply from Food in Sicily - Specialità Siciliane

Food in Sicily is a company made up of honest people who have been working seriously for 10 years. All orders are processed and shipped regularly but it can obviously happen that some orders have problems relating to shipping and delivery. Precisely for this reason all our shipments are insured and returns and refunds are always guaranteed. Therefore the customer never risks losing his order or his money. Obviously we have documentable evidence of every order, every shipment and every refund.
Food in Sicily

Rated 1 out of 5 stars

Complete scam and waste of money!

Complete scam and waste of money!

I have placed my pre-order on the 11th of March that was supposed to be delivered on the 30th of April, before orthodox Easter.

However, two weeks before the expected delivery date, on the 11th of April, I asked if the parcel has been shipped from Italy to Romania and I was told that it will be shipped next week.

Yet again, I asked on the 18th of April for a tracking number and I was told that the parcel suffered damages and I will be unable to receive the parcel, therefore I was offered either store credits or a refund, so I requested a refund.

Since then, I didn’t receive the money and when I am requesting an update on the refund I am getting a message that they will check and never get back to me, and always presenting as somebody else such as Filipo or Alessandra…

June 29, 2024
Unprompted review
Rated 3 out of 5 stars

I never received my order

I placed my order on April 27.
I never received it but I contacted them, they apologised and finally refunded.
I must say they were very polite.

May 22, 2024
Unprompted review
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