Footballticketpad Reviews 

1,135
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the very simple website navigation for making their ticket purchases completely seamless. Consumers also warmly appreciate the clear communication, helpful guidance, and prompt support provided by representatives leading up to match days. Some reviewers were not happy with customer service and experienced frustrating ticket delivery delays. A few people mentioned receiving extremely slow responses from support agents and feeling significant stress due to late or incorrect seat arrangements. Other individuals noted that resolving pending orders took months, leading to disappointing outcomes and reluctance to use the service again.

What people talk about most

Service

Users describe positive interactions with service, highlighting great communication and quick ticket... See more

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, responsive, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the overall process is smooth, fast, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive and helpful staff who... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a wide range of outcomes. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived from abroad hoping to catch a match for the first time with my son. Found some tickets via this site. Host immediately reached out via mobile and corresponded exclusively that way. Made things... See more

Rated 5 out of 5 stars

Seamless and great experience. We received the tickets on time, they met our expectations and everything went smooth. We could focus on enjoying the match! A warm and special thank you to the agent Ja... See more

Rated 5 out of 5 stars

Amazing experience with Footballticketpad!! Right after I bought the ticket they contacted me and guided me to download the ticket. Any questions I had they responded right away & even msg me to check... See more

Rated 5 out of 5 stars

Jay, the agent assigned to my tickets. He made the entire experience so easy and beyond anything we could have imagined. His professionalism and attention to client needs was perfection. If I was to... See more


Company details

  1. Event Ticket Seller

Written by the company

Welcome to FootballTicketPad.com, the leading marketplace where football fans across the World can exchange football tickets for their favourite football team/match. Due to the growing secondary market for football tickets across the World, FootballTicketPad was founded and designed to give our customers a guaranteed and secure transaction with no exceptions. We have built up a solid supplier base through many years experience in this market with the intention to give our customers access to a diverse portfolio of European Football match tickets and match day hospitality, many of which are sold out to the public. Browse our extensive stock across the top four European leagues and buy your favourite football tickets today!

Football TicketPad

Written by the company

The Home of Football Tickets!
We have a longstanding commitment to our customers: To provide a safe, secure and reliable service at great value!

Authentic Tickets, Delivered On Time!

Thousands Of Great Matches To Choose From!

Thousands Of Great Matches To Choose From!
We promise: 100% Order Guarantee; Secure & Safe Transaction; Authenticated & Valid Tickets, Delivered On Time & Experienced Customer Support

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,135)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They ignore you and send tickets late

Website says you’ll get tickets 3-4 days before the game. I emailed them multiple times and tried to use their website chat bot with zero answer. Once I was able to get in touch with them (the day before the game) they sent me tickets and didn’t address why I was ignored multiple times by there team. zero accountability.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Fake tickets, scammed!!

Fake tickets, I had paid and planned to watch the Wolverhampton Vs Arsenal game for many months. We were emailed the tickets and tried to get in, only to be told we had been scammed and the tickets were fake! We spent so much on transport and hotels, not to mention the devastating blow of rejection at ticket office. We were treated like criminals through no fault of our own. The refund for the tickets won't even scratch through surface for regarding the cost of our trip. I feel let down, it's not worth taking a risk with this website - I can imagine this will happen again.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

The ticket reseller was very nice and…

The ticket reseller was very nice and helpful, outlining step by step processes of how to get the tickets on my phone and where to use them. He checked in before the game to ensure everything was going smoothly. Great customer service!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

This is the first time in my life I've…

This is the first time in my life I've watched an English Premier League match live. The atmosphere at the stadium is totally different from watching it on TV, and I'm already looking forward to the next time.

By the way, the ticket-buying process was very legitimate and smooth!! Once again, a big thank you to the staff. ✅

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Communication!!

Smooth instructions. Good communication. I would be patient with receiving the tickets but great expierence and would absolutely do it again!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Great support, and very good service from J, always on the WhatsApp making sure everything was good, i Will defitnely Will use the service again

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

was a great experience

was a great experience, being from Australia was a bit concerned at the way the process worked not the usual way of dealing with ticket, but no issues brought them in Australia for Europe games and all good.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

They sent me the wrong ticket!!

They sent me the wrong ticket!!! After little communication and a lot of emails sent from me to them they finally sent me my ticket just to find out that the £148 I payed for an away ticket was changed into a West Ham home ticket which was valued at £40

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Very stressful and unproffessional ticket experience

I bought football match tickets from this website and selected mobile tickets. The site showed that the tickets were “on the way”, so I expected to receive them digitally on my phone before the match.

Instead, an unknown person contacted my father on WhatsApp and told us we had to meet him outside the stadium to get the tickets. This felt very unprofessional and unsafe. At first, we honestly thought it might be a scam.

The day before the match, we still had not received any tickets, and we had no idea if we would even get into the stadium. We had to travel to the match without having any tickets in hand and just hope that the person would actually show up.

When we arrived, he asked us to wait even longer, which made the situation extremely stressful. I was very worried and close to panicking because we had paid a lot of money and still had nothing we could show at the entrance.

In the end, the person did show up and we had to use his phone to access the tickets and enter the stadium. The tickets worked, and we did get in, but the whole experience felt very risky, disorganized, and unprofessional.

This is not what “mobile ticket delivery” should look like. Even though we eventually got in, the stress and uncertainty were unacceptable. I would not feel comfortable using this website again and I think other buyers should be very careful.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Jay was incredibly supportive during the Arsenal vs. Aston Villa match. His guidance was clear, professional, and perfectly timed, making the entire experience smooth and enjoyable. Thanks to him, the game felt even more special. Outstanding job, Jay — truly appreciate the effort, and I hope this level of service continues!

December 30, 2025
Unprompted review

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