Foot Locker Europe Reviews 2,113

I would not recommend. I placed a order this had been delivered else where I had contacted customer support they advised they would give a refund they asked me to to complete a form whitch I did they kept saying it was completed incorrect they made me send this back and forth in the end they changed there mind and siad they will not give me a refund. I have now not received my item and waisted over £200 ponds I would avoid unless you want to be robbed

I ordered a shirt, got a message the order was placed and a day later they cancelled my order as the item was no longer available. I never order anything here again for sure.

After a week of waiting for the order to be shipped they issued me a refund, because these incompetent ppl sold more shoes than they had in stock

Not even worth one star.
The most horrendous company do not order!!!
Ordered some old skool vans in the sale to be sent knu skool vans, customer service is disgusting will only refund won’t honour the price on the ones I originally ordered. So I’ve lost out on my item because of incompetence and over shocking company!

First they didn’t send me whole order then I returned item and they haven’t refunded me. The amount of hassle with this company isn’t worth it shop elsewhere. Over £50 down and no comment from customer service!

Foot Locker Portugal - Santa Catarina - Porto
Over Christmas 2023 on the 23rd of December
Visiting family for Christmas we went to Foot Locker as we wanted to buy voucher cards as to give as Christmas presents - 180 euros in total. It was clear the staff were inexperienced at issuing voucher cards. After Christmas my family members went to redeem the vouchers and were given several excuses for why the vouchers didn't work. In meanwhile we were back in the UK and misplaced the receipt. After a few emails back and forward with Joao C. (Foot Locker Europe) he refused to verify our claim and "closed the case". This is thievery, 180 euros. There will be 180 euros in excess on the accounts for that day and surely security footage over the till which confirms our purchase and we still have the vouchers.
DON'T BUY FROM FOOT LOCKER specially in Porto - Santa Catarina , thieves.

Bought converse from my daughter to her mum for Xmas,
-Was told coming wed stayed in didn’t arrive
- Friday was told was delivered no one at address as at work, no parcel when home.
- contacted foot locker told them this is gift so needs sorting asap got basic computer replies back
- delivery company came on Monday to put slip on door and no parcel as they didn’t do it the Friday they claimed to deliver it
- still waiting , no parcel, no refund , no reply . Useless

Poor customer service can't speak to a human to sort delivery issues and DHL are awful as a delivery service but yet they still use them Evri is better than DHL and Evri is voted the worst courier service in UK

It took about 5 attempts for my payment to go through after getting continued errors. The box arrived damaged and sellotaped so was obviously damaged before it was sent but they didn’t care enough to change it.

Worst delivery service and no way to have a proper solution.
This might be an UPS responsability , but anyway footlooker just tell you to figure it out with them by yourself.

Shockingly bad. I wish I'd read the reviews before ordering from them. I ordered UGG boots for my daughter's main Xmas present. They have sent me a pair of men's Converse boots. I've sent 5 messages to the customer care team, and so far have been told "Sorry we sent you the wrong size, send it back for a refund. We don't have the size you want". I don't want a refund or the Converse in a different size. I want the item I have paid for. I can see from the footlocker website that the UGG boots have sold out, so I need to cut my losses, return the items I didn't ask for and hope they refund the money I've paid asap. I do a lot of online shopping and this is the worst service I have ever experienced. Apparently Footlocker is worth $2.7 billion. They should spend some of that on increasing the number of staff they have in the warehouse and on the helpdesk, train them up and pay them properly. I'll never buy from this company again and will warn everyone I know about them. Absolute disgrace

Placed order with free delivery.charged for the two items only received one plus they charged me a delivery fee.
Spoke to live chat five times all with different responses. Promised refund of delivery charge by agents but refused by the team that authorise the refund.
I’m furious what a joke this company is :( The error was with footlocker. I have all transcripts and on principle will continue to fight for the delivery fee as promised
Don’t use this company online they are a joke.

Refusing refund as they say I haven’t taken it to the correct DHL return point even though they supplied me the link to the drop off point!

Tracking and receipt supplied but literally no responsibility taken by footlocker and have said it’s my fault! AWFUL CUSTOMER SERVICE AVOID!!!

Never ever will use this company!They have received my package on 24th October 2023 (provided link that I have received at UPS drop off).Today is 7 November 2023 and I have still not received my refund.Keep going back and forth with different customer representatives via email.One that clearly has no idea how to use the link because she claims that it takes her to different order!Works just fine with me!

Refund me immediately otherwise this will be taken further!!!!

Order number: 31900440129245272064

Edit to add: today is 14th November 2023 and I have still not received my refund.I was provided with incorrect return label and they cannot find my return now.What a joke!They have apparently passed on to relevant department and have to wait even longer.Will update again!!!

Edit no.2.:Today is 21/11/2023 and still have not received refund.They have stopped responding my emails now!Case will be reported to Trading Standards!!!

I ordered on Thursday morning and decided to read the reviews afterwards as I didn’t get a confirmation email straight away, I was expecting a really really bad experience with footlocker Europe and thought they wouldn’t arrive, email did take a few hours to come followed a few mins later with a email from dhl saying they had my parcel, and they was delivered the next day,5⭐️, excellent service with footlocker Europe

Never received my order, never arrived at DHL. Not possible to contact the customer service, only a chatbot which asks all the time for the same data. NEVER EVER I am going to place an order at this company again!!!!!!!!!

Never got my order. Said it was dispatched just never ever came. Don’t even think they stock half of what they say. Not sure why but seems to be a lot of the same thing. People just not getting stuff then being told it out of stock. DHL never ever got my parcel. Tracking still states parcel not received

1. Delivery address not checked, allowed me to place order with incomplete address. Result, had to get package re-delivered to drop off point.
2. Returned 2 x pairs of shoes. Refund only received for one pair.
3. Cannot find a number to speak to customer services to discuss. Have gone round in circles with a bot. They sent me an email with summary of the chat, but with no further information.

Terrible service, and very concerned re lack of refund, or way to get this rectified

Very poor. Let down yet again, zero customer service and crappy excuses as usual. Never again..

1st email from Footlocker: We're working on your order!

We'll send another email with a track-and-trace number when your items are packed and ready to be shipped.

2nd email from Footlocker, two days later: We are sorry

We are sorry to inform you that we have been forced to cancel items in your order 319************02 since they were not in stock anymore.

They've done this multiple times now, disgraceful system/service.

I ordered from the website with a discount but was subsequently charged the full amount even though the total that I was paying for displayed the total including the discount. I gave the company the benefit of the doubt by ordering again but the same issue happened again. I’m very disappointed as their policy cannot issue partial refunds which would have resolved this issue. Please be aware of this when placing future orders. The company policy needs to be challenged and reported to affect change.